Starbucks Corporation

We have ordered a new frother for the customer at no chargeIt should arrive within 7-days

Hello, We reached out to the customer on 12/via email regarding the resolutionWe are awaiting the customer to respondIt is documented in our internal case # [redacted] Regards, Minh L*

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and await a response with a proper resolution I've attached a copy of my detailed letter with the timeline and details, also similar to the version submitted to the Starbucks Headquarters on February 24, addressed to MrHoward S [redacted] , CEO, President and Chairman of the Board Sincerely, [redacted] SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

This issue has been escalated and a specialist will reach out to the customer within the next 1-business daysRef: Case ID [redacted]

Hello [redacted] , I am terribly sorry that this happened to you, and for the steps that you had to take to resolve the issue I have refunded the $charge as well as a reload after the first charge I will reach out separately to make sure that we have all of your concerns addressed Warm regards, Kurt

Hello, We will reach out to the customer again to work out an amicable resolutionIt will be recorded in our internal case # [redacted] Regards, Minh L*

Complaint: [redacted] How about three? Bluff Street, River Road, Smiths.Had a short but good discussion with an employee at the Bluff location He told me that corporate stocked the locations based on their sales data He also said that they kept track of phone calls when they ran out and they had fielded calls while he was there What a ridiculous and horrid waste of customer time--for so many people to expect to come try something that was being advertised to be available for five days and hyped to no end on social media and on the app An "overwhelming response" would not run you out stock in one day; that's Starbucks feeding itself its own hype An underwhelming amount of forethought to stock your stores would run you out in less than one day What a crock Your employees outdid you on this one.Regards, [redacted] ***

Hi [redacted] , I will be in touch shortly Warm regards, ***

The customer' s complaint has been fully documented and shared with the store's district manager

Per your request, we have removed your account informationShould you have any further questions or concerns, please reference case [redacted] Thank you!

Hi [redacted] , I am terribly sorry for your experienceI will have a specialist reach out to you shortly Warm regards, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

I appreciate Starbuck's customer relations help because they handled the issue in regards to the lost funds on baked goodsHowever, it was not just about thatI do hope that the higher up individuals do what they said and make sure that the Starbucks stores that are owned by them are doing what they're supposed to do in regards to the customerThe place I went to in Queens, New York off of the Broadway stop in Astoria, Queens didn't treat me fairlyThe employees at this Starbucks were not only rude, but they had a couple of bugs/vectors trapped where they keep their baked good, which could of made me sick, and the other customers as wellI hope that I don't have this issue againThe store appears to be clean from the first glace but if you look closer like I did that day and see bugs through the glass of where you get your baked goods than that is a turn off in regards to the goodsI went again sometime this week because I like to get a coffee or lemonade, but I am still a little scared to get anything baked again from themThe store didn't have bugs, by the baked good this time nor were the same employees there that day Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I want them to compensate on my Starbucks Card ending in [redacted] I feel that this should be done due to the employee's attitude towards me and every time I contact Starbucks Cooperate they're never accommodating whatsoever with regards to my concerns so I would like my Starbucks Card ending in [redacted] with some kind of credit Sincerely, [redacted] ***

We have reviewed this concern and a specialist will be contacting the customer within hoursStarbucks reference # [redacted]

Hello, Customer mis-read the email: "we will reach out" NOT "Minh **, personally, will reach out" We have sent the customer a $card on 12/31/to: [redacted] Regards, Minh **

Revdex.com: Starbucks corporate took care of the problem very quickly like a good company that cares about their customers should.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: as you can see, the response merely states that they will get back to us and does not in any way respond meaningfully to the actual complaintSincerely, [redacted]

Hello, We have reversed the pending authorizationThe credit card company will credit back to the customer's accountIt is documented in our internal case # [redacted] Regards, Minh L*

Hi ***, I will reach out to you personallyStay tuned, I look forward to our connection Thank you for your patience, Kurt