Starbucks Corporation

Thank you for bringing this to our attentionA case has already been opened by you with StarbucksYour Starbucks reference number is [redacted] Someone will be reaching out to you in three business days

Thank you for your messageWe have determined that the order was not fulfilled and that the funds were not returned to the original methods of paymentThe refund has been processed and payment has now been returned to the original forms of payment Thank you

District manager for Phoenix stores will contact customerwithin the next business dayCustomer should confirm exact location of store (not included in complaint)Ref Case ID [redacted]

Dear ***, We have received this concern and a specialist will be contacting you within hours to address this matter Thank you, [redacted] Starbucks Coffee Company

Hi [redacted] , Thank you for your patience I will reach out to you personallyI will review your experience and circle back by end of day tomorrow Warm regards, ***

Hi [redacted] , I am terribly sorry to hear about this miss by our customer service department. I will reach out to you personally. Warm regards, Kurt

[redacted] , I am terribly sorry for your experienceI will have someone reach out to you to help shortlyThank you for your patience and understanding, Kurt L***Starbucks Coffee

Complaint: [redacted] I am rejecting this response: once again the Starbucks [redacted] commons has run out of productThis is now the 4th time since Revdex.com complaint was filed and nothing has been done to correct the issue [redacted]

Complaint: [redacted] I am rejecting this response because: starbucks called and apologized but didn't send out any gift card or credit to the app, not sure why? The agent assured everything would be taken care of.Sincerely, [redacted] *

Complaint: [redacted] I am rejecting this response because:ok sounds good, I'll wait until the rep reaches outNo contact yet Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Hello [redacted] , I am terribly sorry for the confusion with this issueI have assigned this issue to one of my top specialists, they will reach out to you urgently Thank you so very much for your patience Warm regards, Kurt l [redacted] Manager, Customer Service Starbucks Coffee Company

Complaint: [redacted] I am rejecting this response because: It's been two days since Kurt replied on here that he would reach out to me shortlyI've been waiting for over weeks now to get this resolved and would think that the cooperate office would want to expedite this for me.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:Never heard from anyone as indicated would happen by the company in their three previous communications I will wait until March 2nd for a check to arrive, although I have been told twice that a check was already sent??? but, would like complaint to stay open pending receipt of a check Sincerely, [redacted]

Thanks so much for the help Starbucks was great The manager refund the money Great customer service

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. they have reversed the charge to my account.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Kurt still has not clarified all the charges made to my credit card.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Ashley from Starbucks said they are sending me a bag of coffee and a Gift cardThis has been resolved Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Starbucksyou have a GOLD CARD system which has a personalized number which we load money toThere is NO REASON we could not call the store with our order and it be deducted from our card at that time and then we can pick it up already paid for just like the app! If you say that is not a good solutionalmost all restaraunts have an ONLINE ordering site where you order ...pay (with our Gold Card) and pick it up already paid for! If you are going to offer all these bonus points and promotions for ordering ahead it should be fair to everyone...atleast for us who are willing to order ahead just dont have the I-Phone you require!! So that is NOT a good solution you need to think of everyone when offering promotions not just the wealthy.....Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***