Starbucks Corporation

This matter is currently being handled with a specialistIf you have any questions regarding this matter, please reach out utilizing Starbucks reference number ***

I have asked specialist to contact customer directly and review all refunds and SVC credits related to this issueSpecialist should reach customer within the next 1-business days

Complaint: ***
I am rejecting this response because: I am not requesting anythingA supervisor offered a goodwill gesture credit in writingStarbucks is not honouring what was communicated and offered in writingThey have refused to provide contact information for their privacy officer and ombudsmanThey refused a request for a copy of all notes on my account, which leads one to only assume there is something relevant thereThere was no apology only explanationsIt took weeks of escalations and finally I had to contact a vp of marketing via *** for this to be investigatedStarbucks claims tjeir xore values are as follows but none of this has been displayed in how they've dealt with this issue: Starbucks core values are written like a philosophy and they are:Creating a culture of warmth and belonging, where everyone is welcome.Acting with courage, challenging the status quo.Being present, connecting with transparency, dignity and respect
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I still
haven't received my card! That aside I am still having major problems with your appI have recently to added another gift card to my account but your app will not let me add money to itI suggest escalating my case to someone in charge that can ensure I get my money back and have an engineer trouble shoot why my account is so messed. Sincerely,*** ***

Hello,
WE have contacted the customer on 12/via email (responded to the customer's email on the same date)Both emails are documented in our case # ***
Regards,
Minh **

We have referred details to the district manager of the stores customer's complaintThe DM (*** ***) had already made unsuccessful attempts to reach customer prior to complaintThis morning, he sent an update indicating he still has not had reaching the customerHe will try
again within the next 1-business days and will leave a message if unable to speak with customer directly. *** has been provided with the daytime and evening numbers specified in the complaint, as well as the customer's email address

Information has been documented and a $card has been sent as service recovery to customer's College StaddressIt should be received in 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,
We will reach out to the customer for a resolutionIt is documented in our case # ***
Regards,
Minh L*

All documentation involving this issue have been forwarded to the customer service quality teamThey will review and follow up with the customer about her overall experience within the next 1-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:i will make every effort to expose your illegal practice of stealing your customer's money on their gift cardssee if a class action lawsuit is worth all the trouble of refunding my gift cards backand I will make sure "*** *** gets all the credit when your CEO finds out who is the cause of all the bad publicity.
Sincerely,
** ***

The issue was escalated to our account specialists, who reached out and left a message for the customerCustomer did call back on March 29, and the specialist apologized for the inconvenience, and reviewed account. The specialist informed customer that we have documented in our system
that the failed reloads were never accepted, and the authorization has been reversedAdded that time it would take to restore funds to customer's account would depend on her financial institutionWe also informed that we can provide any additional information requested by the financial institution needs any information from us, we will do what we can to assist

The agent ho reached out to *** has been asked to confirm email sent by customer was found and if information is sufficient to resolve issue with customerCustomer should expect confirmation within the next 1-days

Thank you for reaching out with your concern. One of our customer care specialists will reach out shortly. Thank you, Starbucks Customer Care

Hello,
We have advised the customer to contact his financial institution or the sources of fund which he obtain all other cards from to proper refundWe consider this matter closedIt is recorded in our internal case # ***
Regards,
Minh L*

Complaint: ***I am rejecting this response because:
I want this on recordThe app charged and refunded $in
erroneous fees to my credit cardI provided a screenshot to prove thisThe customer service person wrote back with a different screenshot, telling me (YET AGAIN) that the problem was not on Starbucks endMy bank does not, cannot, charge itself for these feesI got one message from a senior service person that stated she wanted me to feel heardGreat, the Starbucks I used to knowBut when I called her back with this information, I never heard back from herTheir app has serious problems that they are not owningCharging me $40, even if it was immediately refunded, because their app has gone rogue, is not acceptableHad they owned any of this from the beginning, which is what the Starbucks I used to know would do, then we would not be here today. Sincerely,*** ***

A specialist will be reaching out to you within four (4) business days to address your issue utilizing Starbucks reference number: ***

A specialist will be reaching out to you in the next business days utilizing Starbucks reference number ***

Complaint: ***I am rejecting this response because: I am waiting to hear from a Starbucks CSR to address my issueMy complaint has not yet been resolvedSincerely,*** ***