Starbucks Corporation

Hello [redacted] , I am sorry that you do not feel that I have addressed your concernsI have provided several refunds beyond what you had originally asked forI will be unable to assist you any further without doing so over the phone due to sensitive financial informationI have attempted to call you more than times, and will attempt again nowI will leave my contact info again via voice message if I am unable to reach you with this attempt I would ask again that you work with me to resolve this issue as there is nothing more that can be done through this 3rd party channelI will continue to stand by my phone and e-mail for your contact Warm regards, Kurt

Hello,We reached out to the customer on 9/to work out a resolutionIt was recorded in our internal case # [redacted] .Regards,Minh L*

We have reviewed the pending authorizations and released the fundsThis should reflect in your PayPal account within 7-business daysA specialist will also be calling you within hours to address any remaining concernsStarbucks reference number: [redacted]

Complaint: [redacted] I am rejecting this response because: try ***.com if you can not find the mugs.....they have plenty at higher prices.Sincerely, [redacted] ***

Hello, We will contact the customer for a resolutionIt will documented in our internal case # [redacted] Regards, Minh L*

Dear [redacted] , Thank you for contacting usA specialist will be reaching out to you shortly to address this matter Sincerely, Katie Starbucks Coffee Company

Hello - I received your note that this case has been closed (specifically: "Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied."), but I had never received a request for input on the company's response I am in fact satisfied with their response and ask that you amend the complaint status accordingly Please confirm you've done so Thanks, [redacted] ***

You should receive an email from a specialist within business hours regarding your issue, utilizing Starbucks Reference number [redacted] Please make sure to check your junk mail folders

We have reviewed the customer's concern and a specialist will be contacting the customer within hoursStarbucks reference number [redacted]

Thank you for your messageThis matter is currently being investigated by leadership at the airport

We reached out to customer on 3/18/regarding his concern per Case [redacted] Customer has successfully reloaded on line and we will reach out again to check-in

Hello, This has been escalated to a specialist who will contact the customer within the next 1-business daysRef Case# [redacted]

Thank you for reaching out to share your concerns One of our customer care representatives will reach out shortly Starbucks Customer Care

Thank you for reaching out We have resolved this issueWarmly, Starbucks Customer Care

I previously filed a complain and starbucks called me immediately and "resolved it"However, the CSR gave me a $credit on my starbucks account but I still have not received the $reimbursement via check as promisedThis was stated and recorded on both my voicemail as well as on the phone with the CSRThe woman was extremely helpful, however I have yet to receive the check for the reimbursement for the damage your store caused to my clothesBelow is a copy of the original complaint with the complain ID etcPlease mail me the $check asap as promisedUnfortunately If this is not handled, I will be forced to take this to small claims courtthank you Original complaint: Complaint Information Complaint ID: [redacted] Filed with: Revdex.com Station Drive, SteDuPont, WA Phone: (206) 431-Fax: (206) 431-Email: [email protected] URL: http://Revdex.com.org/northwest Date Filed: 1/2/Consumer Information Name: Mr [redacted] Address: *** [redacted] Tr Plainfield, IL Daytime Phone: [redacted] Evening Phone: [redacted] Fax [redacted] Email: [redacted] @gmail.com Business Information Business Name: Starbucks Corporation Address: Seattle, WA Phone: (800) 235-Complaint Details I visited Starbucks store #in NYC on 12/26/At approx 4:pm I was waiting for my drink when the barista went to squirt chocolate syrup and it exploded all over my brother and myselfI have photos of the damageWe both looked at the barista and he just blankly stared at usOffering no apology and offering nothing to clean up withI finally asked for something and he handed me dry napkinsI was left in disbeliefI asked that I be reimbursed since my sweatshirt would need to be dry cleaned at a minimum and thought that I would at least be given some sort of apology and compensationInstead I was given nothingI asked for the Manager who then handed me (2) $Starbucks cards and still offered no apologyI must admit, considering I spend roughly $a year at Starbucks, I was extremely disappointed in the handling of thisIf I was wearing a work suit, the issue would have been much greaterDesired Outcome/Settlement Desired Settlement: Store Credit I am asking for compensation from Starbucks of no less than $While I would ask for this to be reimbursed to me, I would be fine with a store credit considering that I spent over $at Starbucks alone in I am an everyday visitor to the Starbucks in Plainfield IL, and was visiting NYC for the day when this occurredThe dry cleaning of my clothes has run me $aloneI am appalled that I receiving no apology, and no sort of care from the employees at this storeI feel this is a more than fair resolution, as small claims court will be the next option, which will result in a greater loss for both parties on both time and monetary damagesI will be glad to provide photos should you request them of what occurred at this starbucksThank you Complaint Details Nature of Complaint: Service Issues Date Problem Occured: 12/26/12:00:AM Date(s) Complained: 12/26/12:00:AM Purchase Date: 12/26/12:00:AM Salesperson: None Provided Complaint Details (cont.) Product/Service: Damaged Clothing from store Model #: na Account #: na Order #: na Purchase Price: Payment: In Full Credit Card Disputed Amount:150.0000Please Mail the $check as promised from prior complaintmail to [redacted] , [redacted] **, plainfield, IL Complaint Information Complaint ID: [redacted] Filed with: Revdex.com Station Drive, SteDuPont, WA Phone: (206) 431-Fax: (206) 431-Email: [email protected] URL: http://Revdex.com.org/northwest Date Filed: 1/2/Consumer Information Name: Mr [redacted] Address: [redacted] Plainfield, IL Daytime Phone: [redacted] Evening Phone: [redacted] Fax: [redacted] Email: [redacted] @gmail.com Business Information Business Name: Starbucks Corporation Address: Seattle, WA Phone: (800) 235-Complaint Details I visited Starbucks store #in NYC on 12/26/At approx 4:pm I was waiting for my drink when the barista went to squirt chocolate syrup and it exploded all over my brother and myselfI have photos of the damageWe both looked at the barista and he just blankly stared at usOffering no apo

We have escalated this case to our specialist team and the customer should be contacted within 48 hours. Starbucks reference # [redacted] .

Revdex.com: Enclosed are the receipt I received with the the wrong wording and a message from Starbuck app with the correct wording I hope this helps, so you understand how confusing it is for the customers and they continue to still word it wrong thank you I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Hello, The customer's card was closed due to financial concernsWe have advised the customer to contact his credit card company for the charges or to contact the seller(s) of the cards he bought from for refundsWe consider the matter resolvedIt is documented in our internal case # [redacted] Regards, Minh L*

Complaint: [redacted] I am... rejecting this response because: Firstly, it's [redacted] , not [redacted] . Maybe reading the complaint before you answer might help you understand the gravity of the situation. while yes the district reached out to me, this has been an ongoing problem since 2014. I have called between 50-60 times in regards to the same exact issue and yet it falls upon deaf ears. I have spoken to both Carla R [redacted] and Ray S [redacted] on multiple occasions in regards to this location and yet the problems have been more frequent and unaddressed. For you to tell me to call customer service is an indictment of how little this matter means to you sir. You're basically stating that this doesn't matter to you nor to Starbucks corporation. Perhaps having your district staff actually address the issue instead of brushing it under the rug would be a better response. But since your generic response is what you feel is adequate, then my next step is to go to my local mesia outlets and maybe having these issues go public might convince you that something needs to change. Thank you. Sincerely, [redacted]

Thank you so much for reaching out! A Starbucks Specialist will be reaching out to you in the next business hours utilizing Starbucks reference number: [redacted]