Starbucks Corporation

A specialist will be reaching out to the customer regarding their concern in the next hoursStarbucks case # [redacted] Thank you, Katie

Complaint: [redacted] I am rejecting this response because: I have been called by Starbucks before and told that they are "REACHING OUT" and NOTHING was doneI am still blocked from the Starbucks Facebook page.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Kurt does not address how this matter will be resolved in regards to my refundI already spoke with a representative and they were not helpful.Sincerely, [redacted]

Hello, We communicated with the customer on 12/02/and resolved the issueIt is recorded in our internal case # [redacted] Regards, Minh L*

This has been escalated to our online ordering teamCustomer should hear of next steps within the next 1-business days

This complaint is being reviewedCustomer should receive a follcontact from customer service within hours

The customer's concerns are being addressed by one of our executive support team membersWe can confirm that the customer has successfully signed into My Starbucks Idea as of 4/25/The customer is welcome to continue connecting with our executive support team to resolve any outstanding concerns

I will be happy to arrange for a follcontact from the stores' district managerIf customer can verify 1-specific store locations and a preferred contact day/time I will pass this along

Thank you for reaching out regarding your experienceA specialist will be reaching out to you shortly utilizing Starbucks reference number: [redacted]

This has been escalated to specialistsCustomer should receive a follow up contact within the next 1-business days

Complaint: [redacted] I am rejecting this response because: still no contact madeSincerely, [redacted]

Hello, We will reach out to the customer for a resolutionIt will be documented in our internal case # [redacted] Regards, Minh L*

Thank you so much for reaching outA specialist will be contacting you regarding your experience in the next business hoursStarbucks reference number [redacted]

Based on the customer's experience, we are shipping Caffe Verona pods free of charge to the customer's Revere Way addressThey should arrive within the next business daysIn the meantime, handling of this experience has been escalated to the appropriate service supervisor for coachingWe do sincerely apologize for the inconvenience , time, and lack of empathy

Hi ***, Thank you for reaching out regarding your concern I would be happy to credit your account the stars for the confusion with this promotion If you would like to learn more about Chase Pay and the promotion please click on the link below http://www.starbucks.com/chasepay Warm Regards, Mark N [redacted] Starbucks Customer Care

Thank you for contacting usWe will be looking into this matter utilizing Starbucks reference number [redacted]

Hello, We contacted the customer on 1/25/and worked out an amicable resolutionIt is documented in our case # [redacted] Regards, Minh L*

Hello,We will reach out to the customer for a resolutionOur internal case # is [redacted] .Thank you,Minh L*

Hello.Yes the owner contacted me and the case was resolved.Thank you!Best, [redacted]

HelloApologies for the confusion with my initial replyThis is to verify that [redacted] will remain in Gold status through JanPlease also note that her rewards account is tied to email address [redacted] @nc.rr.com for future reference