Starbucks Corporation

Hello, We will reach out to the customer to resolve the issueIt will be recorded in our internal case # [redacted] Regards, Minh L*

The district manager has attempted repeatedly to contact the customer to resolve this concernIf the customer no longer has the district manager's contact information, please call Starbucks at 1-800-782-and reference case number [redacted] to receive this information

Customer has spoken with Store.Starbucks.com team regarding their online order In addition, Starbucks Customer Relations team attempted to contact customer on 2/10/per Case [redacted] We will make an additional attempt to contact customer to resolve

Complaint: [redacted] I am rejecting this response because: The business keeps saying, "We will reach out." They have neither reached out, nor have they made any efforts to begin correcting the harmI expect a phone call today, Monday, November 30th, with a resolution, as I am exploring options for escalating the matter.Sincerely, [redacted]

Hi [redacted] , I am truly sorry for the inconvenienceA specialist will reach out to you shortly to help Thank you for your patience and understanding Warm regards, Kurt

Complaint: [redacted] I am rejecting this response because: I received the following email response: Hello ***, My name is Candace and I am a specialist with Starbucks Coffee Company currently working on the "Starbucks For Life" game I wanted to apologize for the issues you have been experiencing with the site and your playsI wanted to let you know that I have reported the issues you have described to our host site so that they can look into resolving any issues on their endI have also added plays to your account for any that you may have missed Thank you for your time in this matter and I hope you have a great day Candace G.Senior Customer Service SpecialistStarbucks Coffee Company As of today, once again the issue has not been resolvedI'm still receiving the error message, unable to request free game playsThis violates the no purchase necessary rules of the game and puts me into disadvantage against people who spend money at the businessThis is advertising and bait and hook practiceStarbucks simple just throw some free plays at me (which is not even close to the numbers of plays I missed due to the issues) and without resolving the issue This is not a resolution to me.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:you stated that someone would contact me within daysIt's now four days and no callI have reported you to the attorney generals office regarding your polices of taken nag people's monies without providing the merchandise and refusing to give a cab refund, only store credit.Sincerely, [redacted]

Hello Revdex.com, I am working with this customer via private channels now Best regards, Kurt

Complaint: [redacted] I am rejecting this response because: a generic response is not good enoughYou wasted my time and moneyNo goodI'm a full time teacher and my time valuableSincerely, [redacted]

Hello, We will reach out to the customer for a resolutionIt is documented in our internal case # [redacted] Regards, Minh L*

Good morning : Coffee maker arrived !!! Thank you for all your assistance !! ***

Hello,After communicating with the customer, we are trying to find the product to replace it for the customerOnce we find the product, we will inform the customer of the replacementOur internal case # is [redacted] .Regards,Minh

Complaint: [redacted] I am rejecting this response because: I have called into your support line about this issue before and you guys were no help at allLast time I called in you guys told me to wait for a fix and didn't even tell you me you were sorry about what happenedSincerely, [redacted]

Hello,We will reach out to the customer to troubleshoot this technical problemIt will be recorded in our internal case # [redacted] .Regards,Minh L

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Starbucks went above and beyond my expectations to resolve this matter Sincerely, [redacted] ***

The district manager for this location has attempted to contact the customer today, 2/8/16, and is addressing this concernThis is documented under Starbucks Case: [redacted]

This customer has expressed that their credit card information has been used fraudulently and they do not have a Starbucks accountWe strongly recommend the customer contact their financial institution to address this concern and secure their information, if they have not already done soA specialist will also be contacting this customer within hoursStarbucks reference number: [redacted]

Complaint: [redacted] I am rejecting this response because no one has contacted me to resolve itOn February 13th, I was told that my complaint was being escalated by Verismo, and that I would receive a response within two business daysIt has now been a week, and, once again, I have heard NOTHING Sincerely, [redacted]

Dear [redacted] , Thank you for contacting us regarding your concernA specialist will be reaching out to you shortly to address this matter Sincerely, [redacted] Starbucks Coffee Company

The District Manager made unsuccessful attempt to contact the customerWill submit a new request emphasizing the email and phone number included in this complaintCustomer should hear from the district manager within the business dayRef Case ID [redacted]