Starbucks Corporation

We have reviewed this concern and a specialist will be contacting the customer within hoursStarbucks reference number: [redacted]

Complaint: [redacted] I am rejecting this response because: no one has contacted me Sincerely, [redacted]

I have reached out to Lisa, explained CEO availability impacted by current leadership transitionI empathized with customer's frustration, assured it is being fully documented and shared with appropriate partiesI also detailed breakdown of refund for order, provided Case ID [redacted] as well as my contact information if Lisa wants to reach out with any additional concerns

Dear Mr***, I'm sorry to hear of your experiencesWe will look into your feedback and have a representative from our corporate offices reach out to you shortly Thank you for your patience and understanding in this matter Best regards, Kurt Executive Response Team

Revdex.com:Having reviewed the response made by the business in reference to complaint ID [redacted] , I find that Starbuck's initial action is a step in the right direction I am still anticipating that the end result will be to fulfill my request to replace my broken Verismo machine with a new one at no cost to me Sincerely, [redacted] ***

Hello, He contacted me but not much was really able to be done out side of saying that he would take care of the issues that I mentioned that occurred with the various coffees I've ordered from starbucks over the course of the beginning of the yearI have been a customer for years so it is what it isIt is a pain to lose money since starbucks isn't cheapHowever, I hope that he does what he say he is going to do in regards to the two stores serving bad coffee beans or being out of items on the online menu constantly Cheers,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meA Starbucks representative contacted me, and I have now received the Fedex label by email.Sincerely, [redacted]

The customer's order is being refunded to his account; funds should be restored in the next billing cycleCurrently, there is no 72-count quantity of Caramel K-Cups availableBut we can send a box of and a box of free of chargeIf this is OK with the customer, please have him verify the delivery address to ensure trouble-free processing and delivery

Customer's complaint has been passed along to the district manager for the Ellicott City-area stores [redacted] should receive an email re: the store's temperature control policy within the next hours

Starbucks has fully reviewed these concerns and we are sorry to hear that you are unsatisfied with the resolution we have providedThis includes follow up from the Starbucks district manager and a credit to your Starbucks Card to invite you back for a better experiencePlease know that this is a licensee location and the employees work for SafewayFor further follow up regarding this concern, you will need to work with the Safeway management teamStarbucks reference number [redacted]

Complaint: [redacted] I am rejecting this response because:I spoke to Tasha at customer care and she stated that the purchases were made online, so there is nothing she can do for meNo compensation offered for my loss and inconvenience Tasha documented the call and could not help me any further with this claim.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: They are not abiding by what was given in writingThey are violating the Privacy Act of canada by refusing to provide all notes and documentation in regards to my account including notes made by employees Sincerely, [redacted]

Thank you for your email Someone will reach out in the next 24-business hours

Hello,We will investigate and reach out to the customer for a resolutionOur internal case # is [redacted] .Regards,***

Referring April incident to the store's district manager who had spoken with the customer on March and reported the issue had been resolved

We have approved a new replacement check for $to be delivered to the [redacted] addressThis should arrive by March Due to processing time, this is the fastest we can process/deliver the payment

Hello, We will reach out to the customer for resolutionIt will be recorded in our case # [redacted] Regards, Minh L*

Issue has been escalated with a request to review previous conversations and follow up with customer in 1-business days with accurate eta for processing/refund

This has been escalated to the Verismo support specialist teamCustomer should receive a response for resolution of issue within 1-business daysRef Case ID [redacted]

Complaint: [redacted] I am rejecting this response because: no resolutionSincerely, [redacted] ***