Starbucks Corporation

The district manager has been notified of this concern and is reaching out to the customer to address any remaining concernsStarbucks reference number: ***

Complaint: ***I am rejecting this response because:
My total loss right now is $175, and nobody has called me
or emailed me from Starbucks to discuss the situation, from this message forwarded by Revdex.com, I'm not sure if that means Starbucks has already offered 125$ or is going to offer $On Jan 14th when I called in, my total loss at that time was $290, and the supervisor was only able to refund me $that he was able to track from of the reloads made by hackers, and he offered me a $card as apologizing for the whole situation, but as of now, I'm still at loss of $175, so I'm not happy with this resultOnce again, I have explained clearly on all incidents and how the total was calculated.
It was not my intention to reload all those money into my Starbucks account, I would like Starbucks to credit me back on those reloads and only refund me on the amount that I have kept in my balance
Please offer clear instructions on how to enhance security on my account, I have never heard back from this "network security team" ever since Dec 23rdAgain like I have explained, my account has been hacked times during the past months, please put yourself in my shoe and tell me honestly if you would keep using Starbucks or whatThank you!
Sincerely,*** ***

Complaint: ***I am rejecting this response because: the only thing I've heard from your CSR's is it was escalated to security for investigationThe only thing I've heard from security is it's under an indefinite investigationI won't go after the sellers when they sold me legitimate Starbucks cardsJust because they're not authorized resellers doesn't mean you can call them all fraudulent and steal my balance Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for your messageA specialist will be in touch within the next business hoursThank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
Hello
Kurt,
I informed my concerns several times for weeks via email with the order details etcYou guys refused to reund for my cancelled order or send me a $gift card as promised in Starbucks advertisement
It is a simple thingYou can send the egift card to my email - ***.***@gmail.com and close this issueYou may reach me at ***-***-*** for any clarification
I have spent a lot of time on this issue not just for this $but make things right from your sideEither you close the email and online support or provide a solution via email instead of wasting customers time
Hope you understand
Regards,
***

I am terribly sorry for your experiencesI will connect with you shortly to helpWarm regards, Kurt

We have reached out to the customerIf she has any questions she can reach out to us utilizing Starbucks reference number: ***

Hi ***,
I will be sending your new machine todayI will e-mail a tracking number for your reference
Warm regards,
Kurt

We have received this concern and the customer will be contacted by a specialist within hours to addressStarbucks Case # ***

We spoke on Friday concerning my complaint against StarbucksI am requesting that my Revdex.com complaint be
reopenedStarbucks, called me and offered me $325.00in a Starbucks gift card and this is unacceptableI am asking for $cash no gift card.In small claims court, I am asking for $1,021.97, plus $court fee and $25.00serving fee.Thank you for your help.*** ***
I have not filed my small claims courtIf I do not here from StartBucks by 9-20-I will file my small court claims.Thank you,

Customer service spoke with the customer on Janand arranged to send a $gold card and an additional card also for $to his address on *** *** *** These should arrive within the next busness days. Ref Case ID ***

We have reached out to the customer to offer resolutionFor further details, please call (800) 782-and reference case number ***Thank you

Dear ***,
Thank you for your contacting StarbucksA District Manager for the zip codes you have provided will be reaching out to you shortly
Sincerely,
***
Starbucks Coffee Company

Customer's complaint has been documented and passed along to the district manager for the store on LexingtonI have also added $to the customer's gold card ending in digits *** as recovery

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI was only nothing stars-when I'd checked my account online this morningNo idea what was going on in the pastThank you very much too!Sincerely, *** ***

Complaint: ***I am rejecting this response because: Starbucks had a district Manager call me that wasn't even the DM of the store that the incident happened
in and after almost a minute phone call he told me hat he did not have the power to resolve my issue after numerous apologies to me for the way my complaint was handledHe basically did nothing!Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Customer contacted customer service about this incident on May and May Per case notes, a total of $was offered and acceptedAppropriate teams have also been notified of the spill and injury