Starbucks Corporation

Referring April 4 incident to the store's district manager who had spoken with the customer on March 29 and reported the issue had been resolved.

We have reviewed the pending authorizations and released the funds. This should reflect in your PayPal account within 7-10 business days. A specialist will also be calling you within 48 hours to address any remaining concerns. Starbucks reference number: [redacted]

Complaint: [redacted]
I am rejecting this response because:ok sounds good, I'll wait until the rep reaches out. No contact yet 
Sincerely,
[redacted]

We have escalated this case to our specialist team and the customer should be contacted within 48 hours. Starbucks reference # [redacted].

Complaint: [redacted]
I am waiting for the business to respond before I approve the response.
Sincerely,
[redacted]

Hello,We will contact the customer to work out a resolution. Our internal case # is [redacted].Regards,Minh

I am forwarding [redacted]'s message to our district manager with request to reach out to customer ASAP and discuss security measures being taken with store.

Per Starbucks security, the cards specified in the complaint cannot be re-opened without proof of their purchase. This has been communicated by a customer service supervisor and in response to the previous complaint. At this point, we consider the matter closed.

Hello,We will investigate and reach out to the customer for a resolution. Our internal case # is [redacted].Regards,[redacted]

Hello,
We reached out to the customer on 12/28 via email regarding the resolution. We are awaiting the customer to respond. It is documented in our internal case # [redacted]
Regards,
Minh L*

Hello,
The customer's card was closed due to financial concerns. We received request and honored the charge-back from credit card companies. We have advised the customer to contact his credit card company for the charges or to contact the seller(s) of the cards he bought from for refunds. We consider the matter resolved. It is documented in our internal case # [redacted]. Regards,
Minh L*

Complaint: [redacted]I am rejecting this response because: No good solution was reachedSincerely,[redacted]

The complaint has been documented and forwarded to a Verismo specialist for follow-up. The customer should hear back within 1-2 business days. Ref: Case ID [redacted]

The customer's concerns are being addressed by one of our executive support team members. We can confirm that the customer has successfully signed into My Starbucks Idea as of 4/25/16. The customer is welcome to continue connecting with our executive support team to resolve any outstanding concerns.

Complaint: [redacted]I am rejecting this response because:
  Starbucks... you have a GOLD CARD system which has a personalized number which we load money to. There is NO REASON we could not call the store with our order and it be deducted from our card at that time and then we can pick it up already paid for just like the app! If you say that is not a good solution... almost all restaraunts have an ONLINE ordering site where you order ...pay (with our Gold Card) and pick it up already paid for! If you are going to offer all these bonus points and promotions for ordering ahead it should be fair to everyone...atleast for us who are willing to order ahead just dont have the I-Phone you require!! So that is NOT a good solution ... you need to think of everyone when offering promotions not just the wealthy.....Sincerely,[redacted]

Hello,We will reach out to the customer for a resolution. Our internal case # is [redacted].Thank you,Minh L*

Complaint: [redacted]I am rejecting this response because: no resolution. Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.
The regional manager from Starbucks contacted me and advised that he will be working with this store directly to improve their customer service skills.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
It's been two days since Kurt replied on here that he would reach out to me shortly. I've been...

waiting for over 5 weeks now to get this resolved and would think that the cooperate office would want to expedite this for me.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  I have repeatedly brought this matter to their...

review and they unfairly refused to hear my side and yet side with their employees that they clearly can't seem to handle well.  A previous manager there, when I asked to whom I should go to, and clearly did not want me to file this with the Revdex.com.  I am not acceptance their refusal to resolve.
Sincerely,[redacted]