Starbucks Corporation

Complaint: [redacted]I am rejecting this response because: the only response I had was to dispute my mailing address. The address given was correct and I have not yet...

received any proof/delivery tracking information that they even sent it. I have been receiving mail/packages at this address for 3 years with no issue.
The contact from Starbucks, "Susan K", has NOT made an attempt to resolve, but rather force the issue back in my court by telling me they can't resend it because they say the address is wrong. 
I am still waiting for a response to my request for tracking information to prove that it was even sent in the first place!
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Good morning, [redacted]!
 
I am terribly sorry for your ordering experience, as well as how it was handled by customer service.
 
I happen to be working on your issue from the executive side. I will call you shortly.
 
Warm regards,
 
[redacted]
Executive Support...

Specialist, Sr.
Chairmans Office - Starbucks Coffee Company

Hello,
We have contacted the customer regarding the issue. We did explain the difference between a pre-authorization hold and an actual charge. She had some difficulty understanding that and stated she would contact her bank to confirm what we were telling her. We have processed a refund for...

her.
It is recorded in our internal case # [redacted].
Regards,
Minh L*

Complaint: [redacted]I am rejecting this response because: Kurt does not address how this matter will be resolved in regards to my refund. I already spoke with a representative and they were not helpful.Sincerely,[redacted]

Thank you for bringing this to our attention. Please be assured Starbucks takes reports of store robbery very seriously. We are reviewing details of the subsequent conversation and taking appropriate action.
Additionally, local field leadership will reach out to the customer within the next 48...

hours to discuss any additional concerns about this experience.
Starbucks reference number: [redacted]

Thank you for your message. A member of the field leadership will be reaching out to you within the next 72 hours. Should you have any additional questions or concerns in the meantime, please call 800.782.7282 and reference case [redacted].

The customer's order is being refunded to his account; funds should be restored in the next billing cycle. Currently, there is no 72-count quantity of Caramel K-Cups available. But we can send a box of 60 and a box of 20 free of charge. If this is OK with the customer, please have him verify the...

delivery address to ensure trouble-free processing and delivery.

We have provided as much information as we can...

through this medium as well as conversations with our customer service representatives. We are unable to provide any additional information. If you would like to dispute your purchase, please reach out to Ebay to report the original seller or your financial institution as the cards were purchased from an unauthorized reseller of Starbucks Cards.

Revdex.com:Having reviewed the response made by the business in reference to complaint ID [redacted], I find that Starbuck's initial action is a step in the right...

direction.                      I am still anticipating that the end result will be to fulfill my request to replace my broken Verismo machine with a new one at no cost to me. 
Sincerely, [redacted]

The email address provided was unable to receive messages from our sender, and the phone number provided would not let us connect the call. A letter by mail was sent to [redacted] 8/17/2017 and should arrive in 2-5 business days.

Complaint: [redacted]I am rejecting this response because:
I have not been able to reach anybody or get in touch with Startbucks headquarters. The case is not closed.
Sincerely,[redacted]

Dear [redacted],
We have reviewed your account and added the appropriate amount of Stars to your account. If you have any questions please give us a call at 1-800-782-7282 and reference case # [redacted].
 
Thank you,
Katie
Starbucks Coffee Company

Complaint: [redacted]
I am rejecting this response because: I just received a voicemail from Starbucks with no call-back number...

so I am unable to further the conversation with a live person. I was told in the voicemail that the stolen money would be put back on my account and I would be credited an additional $25 for the delay in responding. This does not address the fact that my Starbucks star reward, worth a free item, were also stolen and not put back on my account. A food item at Starbucks is worth over $10 and I am not satisfied that you plan to do nothing about this. Further, you have done nothing to tell me that you are working on your security system. It is obvious that someone hacked into your system and gained access to my account and you are doing nothing to remedy this? That is unacceptable. I will expect a response.
Sincerely,
[redacted]

Thank you for writing, [redacted]!
 
I am sorry that it has taken this long to get back to you.
 
I have been researching your complaint and will reach out to yourself or your husband later today.
 
Warm regards,
 
Kurt L[redacted]
Starbucks Coffee Company

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. they have reversed the charge to my account.Sincerely, [redacted]

I appreciate Starbuck's customer relations help because they handled the issue in regards to the lost funds on baked goods. However, it was not just about that. I do hope that the higher up individuals do what they said and make sure that the Starbucks stores that are owned by them are doing what they're supposed to do in regards to the customer. The place I went to in Queens, New York off of the Broadway stop in Astoria, Queens 11106 didn't treat me fairly. The employees at this Starbucks were not only rude, but they had a couple of bugs/vectors trapped where they keep their baked good, which could of made me sick, and the other customers as well. I hope that I don't have this issue again. The store appears to be clean from the first glace but if you look closer like I did that day and see bugs through the glass of where you get your baked goods than that is a turn off in regards to the goods. I went again sometime this week because I like to get a coffee or lemonade, but I am still a little scared to get anything baked again from them. The store didn't have bugs, by the baked good this time nor were the same employees there that day.
 
 
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hi [redacted],
 
I will reach out to you personally. Stay tuned, I look forward to our connection.
 
Thank you for your patience,
 
Kurt

Thank you for your message. The local leadership has reached out to learn more. Thank you!

Based on the customer's experience, we are shipping 48 Caffe Verona pods free of charge to the customer's Revere Way address. They should arrive within the next 7 business days. In the meantime, handling of this experience has been escalated to the appropriate service supervisor for coaching. We do sincerely apologize for the inconvenience , time, and lack of empathy.