Starbucks Corporation

Thank you for reaching out to us. We will alert the district manager of this issue per Starbucks Reference number: [redacted].

Hi [redacted],
 
I am truly sorry for your experiences. A specialist will be reaching out to you shortly to help.
 
Best regards,
 
Kurt

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We apologize for any confusion or inconvenience. If the customer wants to return any additional cards, we encourage him to call our customer service team at 800-STARBUC (782-7282). A representative will arrange to close and send a check for the total value of the returned cards.

Hello [redacted],
 
I am sorry that you do not feel that I have addressed your concerns. I have provided several refunds beyond what you had originally asked for. I will be unable to assist you any further without doing so over the phone due to sensitive financial information. I have attempted to call you more than 5 times, and will attempt again now. I will leave my contact info again via voice message if I am unable to reach you with this attempt. 
 
I would ask again that you work with me to resolve this issue as there is nothing more that can be done through this 3rd party channel. I will continue to stand by my phone and e-mail for your contact.
 
Warm regards,
 
Kurt

Thank you for reaching out to us. A specialist will be reviewing this issue and contacting you in the next 72 business hours regarding Starbucks case #[redacted]

Hi [redacted], we are still reviewing this complaint. We will be reaching out within 48 business hours.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I have emailed Candace and thank her for all her help. I do hope this issue will be fixed for next time this promotion is running.Sincerely, [redacted]
Ps: Thank you Revdex.com for helping.

Hi [redacted], 
 
Thank you for message. We are currently looking into your account and a specialist will be reaching out to you within the next 48 business hours. For your reference, your case number is [redacted]. 
 
Thank you, 
 
Ryan W.Starbucks Customer...

Service800-782-7282

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this...

resolution is satisfactory to me.I'm glad they decided to replace my drink, I think the least they could have done is apologize on their behalf about the situation. 
Sincerely,
[redacted]

Hi [redacted],
 
I am terribly sorry for your inconveniences. I will reach out to you shortly.
 
Warm regards,
 
Kurt

Hi [redacted], I am terribly sorry for your experience. I have refunded $20.00 back to your MasterCard for your reload. Please enjoy the $20.00 credit to your Gold Card given by customer service as well. I hope that this will serve to bring you back for better experiences. Warmest...

regards, Kurt L[redacted]Starbucks Coffee Company

We have received this concern and a specialist will be following up with the customer within 48 hours to resolve. Starbucks Case # [redacted].

Thank you so much for reaching out. A specialist will be contacting you regarding your experience in the next 72 business hours. Starbucks reference number [redacted]

Hi [redacted],
 
Thank you for your patience, a specialist will reach out within the next 24-48 hours.
 
Thanks again,
 
Kurt

Complaint has been documented and forwarded to appropriate customer team for review. Customer should receive follow up contact within 1-2 business days; agent will document details of store experience and inform what next steps will be taken to make experience right.

The district manager will be contacting the customer within 48 hours to address this concern. Starbucks reference number [redacted].

Thank you for bringing this to our attention. A case has already been opened by you with Starbucks. Your Starbucks reference number is [redacted]. Someone will be reaching out to you in three business days.

Hello,
We will reach out to the customer to resolve the refund issue. It will be documented in our internal case # [redacted].
Regards,
Minh L*

I have documented and passed along the customer's latest comments to the specialists for review prior to contacting customer.