Starbucks Corporation

Hi [redacted],
 
Thank you for your patience, a specialist will reach out within the next 24-48 hours.
 
Thanks again,
 
Kurt

I will be happy to arrange for a follow-up contact from the stores' district manager. If customer can verify 1-2 specific store locations and a preferred contact day/time I will pass this along.

The district manager will be contacting the customer within 48 hours to address this concern. Starbucks reference number [redacted].

Thank you so much for reaching out. A specialist will be contacting you regarding your experience in the next 72 business hours. Starbucks reference number [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.comI was contacted by Jeremy at Starbucks Customer Care who resolved the issue with ease. The store manager Jackson, only advised me that he has and will speak to the staff at this location which did not provide me any direct or certain resolution. It was Jeremy call that was able to rectify everything at Starbucks corporate. 
Sincerely,
[redacted]

Hello,
We will reach out to the customer to resolve the refund issue. It will be documented in our internal case # [redacted].
Regards,
Minh L*

Hello,After communicating with the customer, we are trying to find the product to replace it for the customer. Once we find the product, we will inform the customer of the replacement. Our internal case # is [redacted].Regards,Minh

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would also like to note that I finally received a call back from an employee named Scott who is working on the account lock out part of my complaint.  As far as the identity theft insurance I would like to continue using the Revdex.com's efforts. Sincerely, [redacted]

We have reviewed the customer's concern and a specialist will be contacting the customer within 48 hours. Starbucks reference number [redacted].

Thank you for your message. A specialist will look into this and reach out accordingly. Thank you!

Hello,
We will reach out to the customer for a resolution. It will be documented in our internal case # [redacted].
Regards,
Minh L*

This issue has been escalated and a specialist will reach out to the customer within the next 1-2 business days. Ref: Case ID [redacted]

Complaint: [redacted]
I am rejecting this response because no one has contacted me to resolve it. On February 13th, I was...

told that my complaint was being escalated by Verismo, and that I would receive a response within two business days. It has now been a week, and, once again, I have heard NOTHING. 
Sincerely,
[redacted]

Hello,
We will contact the customer for a resolution. It will documented in our internal case # [redacted].
Regards,
Minh L*

Hi [redacted],
 
I am truly sorry for the inconvenience. A specialist will reach out to you shortly to help.
 
Thank you for your patience and understanding.
 
Warm regards,
 
Kurt

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello - I received your note that this case has been closed (specifically:  "Answered - the business addressed the issues within...

the complaint, but the consumer remains dissatisfied."), but I had never received a request for input on the company's response.  I am in fact satisfied with their response and ask that you amend the complaint status accordingly.  Please confirm you've done so.   Thanks, [redacted]

District manager for Phoenix stores will contact customer. within the next business day. Customer should confirm exact location of store (not included in complaint). Ref Case ID [redacted]

Thank you for your email.  Someone will reach out in the next 24-48 business hours.