Stark's Vacuums

Warning, the masks do not have any kind of customer satisfaction guarantee. My son’s glasses fog up with these masks. I asked for a refund and Stark customer service declined my request and said no refunds unless defective. Stay away from the business. They are not a reputable company. Look on Yelp and Twitter for more negative reviews.

I ordered 2 masks (for 25.90) on August 20, 2020. Received email that masks had been shipped by USPS 1st class mail, but haven't received them. I have sent several emails asking about the status and haven't had a reply. My credit card was charged on August 20th.

Never received my masks. Have to file a complaint with my credit card company. The customer service rep was rude and horrible and basically told me”so what sucker, that’s your problem, not ours”. An awful purchase experience

One of several face masks purchased was at least 1/2 inch shorter (nose to chin) than others received. Due to the design, this difference makes it unwearable. Business refused to replace it. I did not get what was advertised and what I paid for.

Product
is defective and does not provide proper coverage as a face mask should.

I ordered a product at Starks Vacuum .com
The product was not what was represented. I went to their support @starks.com site to request a return of the product, I followed their return instructions. The return email was blocked. I want to return the product order #*** dated Sep 19 2020

I ordered a set of Masks in June and they took about 6 weeks to arrive. They were great quality and I understand that with Covid-19 the demand and wait time are high. They started advertising that there staffing issues have been updated and that they could get orders out in 6 days. Since they shortened this I decided to order again. I placed my order on 08/25. I have followed up with customer service and was told my order would ship in 1-2 days. This has not happened, This was also 3 weeks ago. The last update that they were going to look into this was 8 days ago.

I understand this is probably a busy time for them. Just don't advertise your going to get them out quickly when this is obviously false. I still have not received my masks..

I placed an order for and received 5 face masks from them. They are flimsy, poorly constructed, and are made of a fabric which irritates my skin. I promptly wrote to them to request a return and was told they accept no returns and give no refunds. This policy was nowhere in the order or in the order confirmations. They claim it is somewhere in the website but if so it is well hidden. Their business practices I consider unfair and deceptive.

Product was damaged from order. Company was emailed with photos/images of damage this past Thursday, September 10th and also Tuesday, the 15th. I have yet to hear a reply from the company concerning my complaint.

I ordered masks from this company THREE MONTHS ago (June 13) and never received them, although my card was immediately charged.

I attempted to contact the company multiple times and got no response aside from marketing spam emails I hadn't signed up for. Finally on September 11, they wrote saying that a second shipment would be sent "today or our next business day" and that I'd receive an email with the tracking number when it shipped. Five days later, no email. I've given this company more than enough chances and I just want my money back.

I ordered five masks on Aug 23. The credit card was charged but I have heard nothing and received nothing. I have emailed customer support twice and heard nothing. There is no apparent phone number.

I order 4 face coverings from the company on 7 Jul 2020 costing $51.80.Recived a e-mail from Starks that they had finished processing my order on 7 July 2020.9 Jul 2020 received the following: Your order *** is in the mail! Here are the items coming your way:
1x Starks Face Covering - Black
1x Starks Face Covering - Camo
2x Starks Face Covering - Blue
The package is being shipped via USPS. Your tracking number is__________.

30 Jul 2020 contracted the [email protected]. Informed them that the package had not been received. Received a e-mail the same day stating: Your request (***) has been received and our response staff will review your inquiry as soon as possible,

6 Aug 2020 send another e-mail to helpdesk stating that: I received the following when tracking the order with the tracking number. (Your shipment was received at 3:30 pm on July 8, 2020 in ***, ***. The acceptance of your package is pending). (It has been over a month since I placed the order and the company charge my account. Still I have not received the masks. If you cannot find them please refund my money. Did not received a response.

12 Aug 2020 send another inquiry to the helpdesk did not received a response.

4 Sept 2020 filed a inquiry with USPS received the the following information: Acceptance is pending for this package which means that this package has not been physically turned over to the Postal Service, therefore we are unable to advise of the location of this item or when it will be delivered. We have only received shipping information. PRE-SHIPMENT INFO SENT TO USPS means that a label was created on the computer by the sender but the package has not physically been taken to or accepted at a Post Office or by a Postal employee. Until this item is physically scanned we will be unable to advise the status of this item. In the future, please present all packages with pre-printed shipping labels to the USPS window clerk personnel so that an acceptance scan may be made which proves that the USPS has it in their possession and request a receipt with the date and time, to hold onto to prove that the item was mailed.

11 Sept 2020 called the helpline and left a message with the information on order.

As a last resort I am filing this Revdex.com report.

I ordered 4 face masks from Stark's (and received a 5th mask free). The masks were not as pictured. I chose masks that did not have an adjustable ear piece because that style looked too bulky. I received the masks with the adjustable ear piece, tried on one, and the weight of the earpiece folded my ears down. The mask was also too loose around my face and did not have an adjustable nose bridge piece. For the price of $12.95 each, this was NOT the quality, style or size that would work for me. I requested a refund and received an e-mail from Jemina saying that the company has a no-refund policy that cannot be changed because of my "threat" (to file a negative review). The policy is unreasonable, and her attitude was extremely unprofessional. I have wasted $51.80 for masks I cannot use! Having worked in customer service for 12 years, I can tell you that, short of receiving a "threat" of murder or other physical harm, I would have and would have never used that work in my contact with a customer!

I purchased face masks from starks on July 31, 2020 order number ***. The only communication I have received from them was by e-mail and it gave me a tracking number for USPS first class mail from Portland OR dated 8/15/20. I tried to track but the post office told me that the label was printed but not mailed. I have been unable to speak or reach anyone with any information. My charge card has been charged for this order. I have recently been receiving info regarding how they have increased there staff with a e-mail address for complaints and issues, the link does not work. What kind of customer service is this?

On August 16, 2020 I ordered two 2.0 face masks from Starks. These are the ones that have the adjustable cord locks (which I need as the regular size ear loops are too big for me). On August 24th two masks were delivered, but one was missing the cord locks which made the mask too loose for me to wear. I contacted them via their reply email on the same day and but I received no response, I then used their support system to report the missing cord locks the following day (August 25th). They replied back at the end of the day that they would ship me out the missing cord locks and provide me a tracking number. 2 days later (Aug 27) I wrote them back that I never received any tracking information. They wrote me and assured me they were shipped. I waited 7 days since the time they "shipped", and when nothing arrived I wrote them on September 1st to ask what was going on. Their response was that my address was shown as invalid on their shipping software so they did not ship (they didn't bother to let me know this until I asked). I wrote back and assured them that my address is valid and is listed in the USPS.com website as valid and I get mail and deliveries every day to my address - plus they shipped my original order to my address! I asked them again to ship the cord locks as soon as possible and provide a tracking number. I have not received any response from them since. I have emailed them 4 more times and they are ignoring me. This was their error and they don't appear to want to rectify it.

I purchased 3 masks and mask adjusters from this company on July 28th, 2020. I got an email saying the order had been delivered on August 12,2020. The mask were not delivered on this date. I emailed the company to let them know that the mask had not been delivered. I also let them know I had put the wrong address in, I had put my neighbors address in by accident. But I had checked with my neighbor and they had not gotten the package. I never got an answer from the email. I finally went on Facebook and called the number listed and then finally got and email saying the package had not been delivered yet per her system. I have since sent several emails asking for updates for what is going on with my order. I sent a message on Facebook and they told me to send a email to ***. I sent an on August 28th, 2020 and have not heard back from anyone. I have seen several people complaining on Facebook about not getting orders or not getting answers. At this point I just want a full refund.

I ordered masks on 7/3/2020, my card was charged $51.16 on 7/4/2020 and I have not received product. The business sent an email on 7/16 that product was in pre transit to USPS but no tracking is available. I called and requested to speak to a person about status but was told they don’t even have a person to contact and only emails will be responded to which can take several weeks. My emails on 8/5, 8/14 and 8/25 have had no response. I request either immediate shipment of product or a full refund.

I placed an order on August 9 for 5 face masks but only received 2 masks.

I have emailed the customer service email 3 times asking for the remaining 3 masks and never received a response. I tried calling but am unable to be connected to anyone. I don't know at this point what else to do.

Order Number *** placed on August 9, 2020.

Ordered masks on 7/30/2020. They charged my bank $77.70 that day for mask order. It is Sept 1, 2020 and still no masks. Customer order ID. I have emailed them several times. I have received 3 emails back one with conformation of shipping tracking number. Verified tracking number with UPS. UPS tracking number was issued on a pre - delivery number and not delivered. To this date no response concerning product being shipped nor when. Please
Have them refund my order ASAP as I cannot reach anyone.7

I ordered cloth face masks from this company on 07/15/20. At that time they were advertising 11-14 days for shipping. So I waited, figuring there would be a delay due to Covid-19. I emailed them on 08/04 for an update. No response. I emailed on 08/12. No response. On 08/14 I got an automated response saying the masks had shipped and the tracking number showed the shipping label had been created. So I waited. Emailed them again on 08/21 for an update since the USPS tracking # still did not show it had been picked up by the USPS. It only shows the shipping label created on 08/14. No response to my email. Emailed them again on 08/26 to check on status. No response. They took their payment for the masks on 07/18 and I still o not have my masks and today is 09/01/20.