Stark's Vacuums

Ordered two masks at 5:05am on July 16, 2020. Credit card was immediately charged $25.90 yet masks were not shipped until two weeks later, on July 30, 2020. Masks arrived August 3, 2020. Opening the package it was clear that the masks were of two very different sizes. Trying them on, one mask would not fit at all and the other did not fit well and fogged my glasses (which they advertise does not happen with their masks). Neither mask is acceptable. I contacted them via email yet there has been no response whatsoever, except an "emotional" automated email receipt confirmation (triggered by my customer service contact) explaining "...unexpected spike in customer service inquiries...creating a bit of a backlog." But yet, their extremely strong Facebook advertising push continues. If they were serious about providing a quality product and quality service, wouldn't they back off the aggressive promotion a bit until they got their house in order? Bottom line is that I paid for two masks that were a waste of money and the company is non-responsive.

I ordered face masks from Stark's a month ago, was billed, and was notified that they were shipped but they have not arrived. Several requests to the company for an answer or refund have not been answered.

I ordered 4 face masks from Starks.com on 6/27/2020 and never received the order. An email provided by Starks.com on 7/13/2020 with a tracking number shows the order is still in preorder status (tracking number created but item not received by the post office from the vendor). Order not received and not delivered. Two email's over a week apart to [email protected] went unanswered, no phone # to talk to a customer service rep. Finally found an email for an employee after pursuing other complaints of poor customer service on the Starks.com social media. Short response to me was that the order was delivered. No response to additional follow-up emails to the same individual stating the order was not delivered and there was a discrepancy in tracking with USPS. Poorest customer service I have ever experienced with a company.

I ordered six masks online from Stark's Vacuum on June 30, 2020. I received an email confirmation of my order (#***) that same day.

The amount due, $77.70, was debited from my bank account on July 2, 2020.

On July 12, I received an email update from Stark's stating they had gotten backed up with orders, and those orders after June 25 would not be shipping until Thursday, July 16. It also stated that a tracking link would be sent within a week after that. I got nothing.

I emailed their support email address on July 22, inquiring after my order and got a generic response requesting patience.

On July 30, I received an email from Shopper Approved for Stark's asked me to respond in one of three ways: click on a button to let them know you got your order, send the Stark's support email address a response if you hadn't gotten your order, or click here if you cancelled your order. I responded to the support address that I had not gotten my order. I emailed on August 3 and 4 with no response. I emailed again August 6, and that email bounced back claiming the message was blocked.

After calling and speaking to someone in one of their stores and was told the address given by Shopper Approved was incorrect (they gave me the same support address I had been using earlier) on August 10, I emailed again and got a canned response requesting patience, and that someone would be contacting me. I have heard nothing since.

I then emailed

I ordered (4) Starks face masks with (1) free according to their advertisement. I placed the order on July 14, 2020, which came to a total of $51.80, with my credit card charged immediately.
Order #***] (July 14, 2020)
Product Quantity Price
Starks Face Covering - Black 4 $51.80
I reached out to the company with an email dated July 30, 2020. I received a generated response from the company:
Your request (***) has been received and our response staff will review your inquiry as soon as possible,
The unexpected spike in customer service inquiries that our mask business has generated has created a bit of a backlog and we apologize if your attempts to get a resolution have gotten lost as we manage this growth. The wait time has been outside of what we find acceptable and certainly outside of the Stark's norm so we know it must feel doubly so for our customers. We have taken and continue to take steps to reduce the wait time but we aren't quite there yet so we ask for your patience for a while longer. Please know it is our goal to resolve your concern on the first contact so once you get your response we aim to respond with the resolution!
Please note: We did have a delay on our production (especially of graphite) so orders placed after July 7 may be slightly more delayed than originally thought.
We are grateful for your business which has allowed our small Oregon company to stay afloat during these uncertain times and allowed us to employ 20 more people during an era of unprecedented unemployment. Thank YOU!
To add additional comments while you are in queue for a response from an agent, reply to this email.
Stay healthy,
The Stark's crew
I then received another email on July 30, 2020 that let me know my order was on the way.
Your Stark's Vacuums order is on its way
________________________________________
Dear ,
Your order *** is in the mail! Here are the items coming your way:
• 4x Starks Face Covering - Black
The package is being shipped via USPS to the following address:
USPS is running slow as are all carriers. Many packages are not being tracked in their system even though a number has been assigned. Your package has been shipped. I apologize and thank you for your patience.
I am still waiting and today is August 13, 2020.

I ordered 5 masks on 21 July In which my account was charged and with a confirmation sent of 7-10 day shipping guideline. After 4 emails being sent and 4 emails being ignored I have decided to file this complaint. I want my money refunded..Order # ***. The unprofessionalism and blatant rudeness showed by this business is unacceptable, and I hope all these complaints that have been filed either opens Leaderships eyes or their doors get closed!

I ordered 2 mask over a month ago. I have received no shipping notice on these. I have emailed and called them numerous times with no response. They took my money and there's no product. I don't know if this is a scam or what. Their customer service is really bad.

I ordered these masks on 6/21/20 and have yet to receive them or hear back from them. I have no information or tracking on my purchase. I would like a refund. Below is a copy of their acknowledgement of my purchase:

Just to let you know — we've received your order #***, and it is now being processed:

[Order #***] (June 21, 2020)
Product Quantity Price
Starks Face Covering - Graphite 2 $25.90
Starks Face Covering - Blue 2 $25.90
Starks Face Covering - Black 1 $12.95
Starks Face Covering - White 1 $12.95
Subtotal: $77.70
Shipping: Free shipping
Payment method: Credit Card
Total: $77.70
Note: May I get 1 black and 1 white as my 2 free ones for ordering 6? Thank you, ***
Billing address
***
Shipping address

I ordered 4 masks on July 15th and still have not received them. I contacted Starks via email a few times with no response. They sent an email saying my items have shipped. It’s been 10 days since that email and I still have not received my masks or ANY response from Starks other than an automated reply email saying they would get back to me....and they have not. I am a teacher and really need a good mask. I ordered them well before school started. Now school has started and I do not have these masks.

I ordered masks 2 months ago and have gotten nothing. I have given the business a substantial amount of time to resolve this. I have contacted them on multiple occasions and they refuse to respond. I was sent contact info from one of their social media sites for a person in charge, that person never responded. I have it on record from a post office investigation that this company NEVER SENT the package to me that I have paid for and can provide this evidence as needed. Considering that this is the case, evidenced by the post office themselves, I don't know if anyone can trust the business. I have been as graceful and forgiving as possible but at this point I have no other recourse but to file with the Revdex.com. I don't know what else to do. They are taking advantage of people's coronavirus fears.

On 7/12/20 I ordered four face Masks from Starks.com. A fifth was supposed to be included free. I was charged $51. 80 and my order number is ***. I wrote to them in July 22 and received a automated response. I was told I would be contacted concerning the order. No one has contacted me. I wrote again with no response.

Like others who have complained to Revdex.com, I ordered 4 masks (2 extra to come free) on 07.15.2020 and haven't received masks, or a response to follow up e-mails, or been able to find anyone at the company who will answer the phone. Order # ***. Order indicated it would be processed in 7-10 days. Ha!

I purchased 4 masks on 7/3/20 and had my card charged on 7/4/20. I never received a tracking number upon shipment like I was suppose to. So that was telling me that my masks were not even shipped. On 8/1/20 I received a delivery conformation email. According to the email it said if I haven't received my order to wait 24-48 hours then contact starks.com. so I did on 8/4/20, 8/7/20 and even called and left a Voicemail on 8/7/20. I have heard nothing from anybody regarding anything except automated email responses. I'm extremely upset that I have not received my masks nobody is reaching out to help and I had my money taken.

I ordered masks in white and I received black. I have contacted them several times to correct their error since my original order in June. I have not heard back. I would like the maksts I ordered.

I ordered face masks from this company at the beginning of July. My order number is ***. On July 3rd I got an email stating that my order had shipped thru USPS. On July 6th the amount of $51.80 was charged to my bank account. It is now August 12th and I still do not have my face mask order. I have made several email attempts inquiring about my order and only receive an automated reply. At this point I just want my money refunded to me.

I ordered 4 masks from Stark. Their ads were all over FB and the ad made the masks sound like they would be very effective. I didn't get any notification that my order shipped, and I have received nothing. I have sent 2 emails requesting information about my order. One I got a canned response, the other I got no response at all. How can I request a refund if they do not respond?

I ordered three face masks from Starks vacuum. On July 18 I received an email stating a order. The same day the money was taken out of my account. The email stated they would contact me in several days with the tracking information. I never received another email or the product from them. I have emailed them three times with no response. I tried calling and the a automatic answering service picked and stated that the voice mailbox was full: goodbye. I want the products or my money back. There is no customer service. Most companies do not charge the customer until the product is sent. Why is this company doing the opposite? It seems strange and wrong. Order Number

On July 15, 2020 I made an purchase of $51.80 for facemask in which I never received. I received an email on July 30 with an invalid tracking number and have reach out to this company, several times and haven't heard back nor haven't received the purchase items.

I purchased face masks On 06/26/2020. It stated they would ship in six days. The money was taken out of my account the sameness day. I have tried five or six times to contact Starks to get a Answer as to when I may receive my product. As of to day I still have not received a answer or my face masks. I have tried both email and text to contact Starks.

I ordered two masks that we shipped on July 27th. Order # ***. Today is August 11th and the masks have not been delivered yet. USPS says that they are still in transit (should have been delivered on August 1st). I tried to file a claim with USPS but could not because the package was not insured. I have tried to contact Stark's twice and have asked for a refund but have not received a response. I understand that things are delayed due to Covid but I feel I've been very patient. I would just like a refund for my two adult masks.