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Stark's Vacuums

12670 NE Marx St, Portland, Oregon, United States, 97230-1059

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Stark's Vacuums Reviews (%countItem)

Way back on June 18 I ordered 2 masks. My card was charged right away. I recieved my confirmation #, and email stating that it would send out with tracking#. Ok great.....tracking # never worked, I have repeatedly emailed to no avail. For answers I have never recieved, only in return form letter...I still havnt recieved my masks 2 months later. Really bad way to do business....I'm seeking refund through my bank.

Stark's Vacuums Response • Aug 29, 2020

Your order was shipped.

I am sorry that it did not show up.

I have refunded your order.

*** Refund/Pending Settlement 29-Aug-2020 20:31:10 *** V XXXX*** USD (25.90)

So if you have requested a refund from your bank please either stop that or send us a check, because you have now been refunded 2 times and your package will be delivered.

1 star ONLY because they FINALLY shipped the 4 masks I ordered after weeks of hounding them for feedback, during which time they sent no less than 5 additional marking emails to me. Their advertisement I purchased from said "order 4 and we'll send you 1 additional free of charge". No additional mask received and no return email after 3 tries from me on where this additional mask may be. Untrustworthy, do not meet obligations, and complete lack of communication with their customers.

Company charged my credit card 7/26. Only on &/14 did they deliver only 2 of 10 masks ordered and paid for. My emails to company have not been answered. I now have no confidence that product even is protective against viruses. I’ve asked questions and received no responses.

Stark's Vacuums Response • Aug 24, 2020

Hi ***,

According to our records you only ordered 2 masks.

Description: Stark's Vacuums - Vacuum Service & Repair - Vacuum Store with 9 Locations in the Portland OR area - Bend OR and Vancouver WA - Order 373979 Order Number: P.O. Number: Customer ID: *** Invoice Number: *** Billing Information Shipping Information ***
***
***USA***
***
***
***
*** Item Description Qty Taxable Unit Price Item Total 850721 Starks Face Covering 1 Y USD 12.95 USD 12.95 SKU: mask2blu, Size Option: Adult, Color Option: Blue 850722 Starks Face Covering 1 Y USD 12.95 USD 12.95 SKU: mask2ltgrey, Size Option: Adult, Color Option: Light Grey Shipping: 0.00 Tax: 0.00 Total: USD 25.90

So you have received what you ordered. Please let me know if you ordered under a different name or number.

I ordered 2 black face masks order # *** on June 29. I have never received them and they don’t respond to my emails!!

Stark's Vacuums Response • Aug 24, 2020

It seems your package was lost in transit.

Your order has been refunded.

***

Refund/Pending Settlement 24-Aug-2020 13:56:40 ***
V *** USD (25.90)

I purchased 2 masks and they included with one of the masks only 2 very small black beads. There was no information as to why they provided them. I went on their website and found where they listed that their masks were too large for many people and they are now making masks to include mask adjusters. The beads that were provided to me have an extremely small hole and it is impossible to get the material through the holes. Believe me I tried. I emailed them 2 times and still have not heard back from them. I have 2 masks that I cannot wear as they are way too big and slip right off. I either want a refund or to be sent 2 sets of adjusters. They realized they had a problem because they changed the way they are making the masks.

Stark's Vacuums Response • Aug 16, 2020

Good News

Tracking number ***DeliveredJuly 24, 11:37AMMiami, FL

Customer Response • Aug 16, 2020

Complaint: ***

I am rejecting this response because: I don’t understand the response. I did receive masks. They are too big and do not fit.

Sincerely

Stark's Vacuums Response • Sep 07, 2020

So you received 2 masks that came with size adjusters and you can't get them to work so you want us to refund them.

First of all we cannot take back masks that have been used. That was on our website. We sent items to help you make them fit.

I am not sure what else I can do for you.

Ordered mask mid July. Payment was made at the time the order was placed. After e-mail inquiry we received a reply stating the order was ready (July 27) and awaiting label - this is still the message you get when you try to track. Sent a second e-mail and got what appears to be a standard reply stating they do not have sufficient staff to reply directly.

Stark's Vacuums Response • Aug 16, 2020

Hi ***,

We were waiting on graphite, it arrived Saturday.

Your order will ship on Monday 8/17/20.

Or I can refund your purchase.

Tina

Order placed on July 3, 2020. Email received on July 7, 2020 says order shipped with tracking info. Order not received as of August 15, 2020. Tracking still says "in transit" from Portland OR. Emailed company on August 8, 2020 inquiring about issue, received automatic response saying request received. Second email sent August 15, 2020 asking for refund.

Stark's Vacuums Response • Aug 16, 2020

Hi,

We are truly sorry for the delay in shipping your order.

We have been waiting on our Camo order to arrive.

It came in on Saturday.

We will ship your order 8/17/20 or

I can refund your purchase.

Tina

I ordered face masks via their website on June 30th. I received a confirmation email and my credit card was charged $51.80 on July 3rd. I contacted the company via Facebook on July 31st to ask about my order status. I was told to email [email protected] which I did that evening. On Aug. 7th, I receive a reply stating that my order had been repacked and would ship the next day. I was provided with a tracking number. As of today, August 15th, the tracking number shows the label has been printed but has NOT shipped. I have contacted them three more times to try to find out why it hasn't shipped but I only get auto replies and a message telling me to contact [email protected] I anticipated a longer than usual amount of time to ship but this is unreasonable and based on comments on their Facebook page, a significant number of people who ordered after me have received their orders.

Stark's Vacuums Response • Aug 16, 2020

Hi,

We are sorry for the delay in shipping.

We were waiting on Graphite. It arrived on Saturday.

Your order will ship 8/17/20

Or I can refund your purchase.

Tina

t

I rdered 2 masks from them of off one of their advertisements on Facebook on May 30th and never received them. I was billed $25.90 and received an invoice. I reached out to them twice (at 4 weeks and 6 weeks) via email to inquire on the status of my order, and never received a response.

Stark's Vacuums Response • Aug 16, 2020

Hi,

Your package was shipped. I don't know what happened.

Tracking number ***Tracking number createdJune 17, 02:15AMPortland, ORPackage received by USPSIn transitJune 18, 03:59PMPortland, OROut for delivery

We will reship your purchase tomorrow.

Or if you wish I can refund your purchase.

Tina

t

I ordered Starks face mask on 6/24/2020 and on 07/13/2020 I received an email saying my order was shipping soon I emailed them and never heard back so I am asking them to refund my money they have disappointed me and my order number is *** thank you

Stark's Vacuums Response • Aug 16, 2020

Sorry for your disappointment.

Your order has been refunded.

*** Refund/Pending Settlement 16-Aug-2020 18:25:20 ***, *** V *** USD (77.70)

Customer Response • Aug 17, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I ordered 4 masks from Stark’s in Portland Oregon on July 19. They have not been sent. They still have my payment. They do not answer their phone calls and there is nothing but a form text in answer to my emails. I would like my money refunded if they do not plan to ship my masks quickly.

Stark's Vacuums Response • Aug 16, 2020

Hi,

I see your order has Camo. We were back ordered on this product.

It arrived Saturday.

We can ship your order 8/17/20

Or I can refund your order.

Tina

[email protected]

Customer Response • Aug 17, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

Haven’t received the masks I ordered almost a month ago

Stark's Vacuums Response • Aug 16, 2020

Hi,

We are sorry for the delay in shipping your order.

You chose a color (Camo) that was out of stock.

We received an order Saturday.

We can ship your order on 8/17/20

or I can refund your purchase.

Tina

[email protected]

Like the other 85 complaints, our problem is placing an order that was immediately charged to the credit card, but was never shipped and it is impossible to reach anyone at Stark's for customer service. I just get automated emails - the first promised the order we placed on 7/21 would be shipped in 7-10 days. The other automated email said they were backlogged with mask orders, but to be patient. After seeing these other complaints I don't plan on being patient - I'm going to contact my credit card company and report this as fraud. STRONGLY urge other consumers to steer clear of this business. There were a number of great product reviews online, but it doesn't do any good if they never ship and they can't be reached.....but they have their money. RUN, don't merely walk away from this one!

Stark's Vacuums Response • Aug 16, 2020

This does not take months!

Your order has been refunded.

Your order has not shipped because you chose a color that was on back order.

*** Refund/Pending Settlement 16-Aug-2020 18:36:44 *** M *** USD (51.80)

Customer Response • Aug 21, 2020

To follow up on my complaint, below. We FINALLY received a shipment of masks this morning. I rejected the initial response from Stark's because labels had been created but there was nothing actually shipped, and we also had and an email from Stark's "confirming" a full credit we never received.However, in light of this development I would like to update the complaint to reflect that we did receive our order and we consider this issue resolved. I don't know how to update the complaint since your instructions say we have to wait to hear from you after rejecting their initial response. Please advise.Thank you.

I ordered our masks on 8/6 and never received a shipment notification or a response to my inquiry. I would like to cancel my order and receive a refund as my card was billed

Stark's Vacuums Response • Aug 16, 2020

Your order has been refunded.

*** Refund/Pending Settlement 16-Aug-2020 18:11:01 ***, *** V XXXX*** USD (51.80)

Customer Response • Aug 25, 2020

I didn't respond in time but I wanted to make sure that it was known I received to my refund thank you

I ordered 3 masks from Starks Vaccums early July. The payment was cleared very promptly for $42.11 with a note saying due to backlog there would be a delay. We did receive a tracking # weeks later but it had a deliver to Portland on it. We have never received our masks, I've emailed and called and received no help.

Stark's Vacuums Response • Aug 16, 2020

It looks like your package is stalled or lost.

We will reship 8/17/20

Tracking number ***Tracking number createdJuly 02, 04:18PMPortland, ORPackage received by USPSIn transitJuly 02, 07:30PMPortland, OROut for delivery

Tina

t***@starks.com

Customer Response • Aug 20, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I ordered masks from Stark’s vacuums on July 4th on their website. It’s now August and I still haven’t received my masks and when I check it says it’s in the process of shipping.

Stark's Vacuums Response • Aug 16, 2020

Your order has already refunded.

Refund 15-Aug-2020 12:15:22 *** V XXXX*** USD (51.80) 15-Aug-2020 17:34:55 USD (51.80) *** Settled Successfully 04-Jul-2020 13:00:09 *** V XXXX*** USD 51.80 04-Jul-2020 17:34:18 USD 51.801-2 of 2 results

Customer Response • Aug 18, 2020

Revdex.com:

I received my refund.

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I ordered masks from them have not received them after a month time .I have sent numerous emails have not received my money refunded or any action taken.

I ordered 5 masks on 21 July In which my account was charged and with a confirmation sent of 7-10 day shipping guideline. After 4 emails being sent and 4 emails being ignored I have decided to file this complaint. I want my money refunded..Order # ***. The unprofessionalism and blatant rudeness showed by this business is unacceptable, and I hope all these complaints that have been filed either opens Leaderships eyes or their doors get closed!

Stark's Vacuums Response • Aug 29, 2020

Your order was shipped

*** Tracking

Customer Response • Aug 31, 2020

Revdex.com:

I find it odd how the NEXT day after filing this complaint, I got an email,. Something I had been trying to get from them all along!.....and yes, finally received my order!..

Sincerely

I ordered (4) Starks face masks with (1) free according to their advertisement. I placed the order on July 14, 2020, which came to a total of $51.80, with my credit card charged immediately.
Order #***] (July 14, 2020)
Product Quantity Price
Starks Face Covering - Black 4 $51.80
I reached out to the company with an email dated July 30, 2020. I received a generated response from the company:
Your request (***) has been received and our response staff will review your inquiry as soon as possible,
The unexpected spike in customer service inquiries that our mask business has generated has created a bit of a backlog and we apologize if your attempts to get a resolution have gotten lost as we manage this growth. The wait time has been outside of what we find acceptable and certainly outside of the Stark's norm so we know it must feel doubly so for our customers. We have taken and continue to take steps to reduce the wait time but we aren't quite there yet so we ask for your patience for a while longer. Please know it is our goal to resolve your concern on the first contact so once you get your response we aim to respond with the resolution!
Please note: We did have a delay on our production (especially of graphite) so orders placed after July 7 may be slightly more delayed than originally thought.
We are grateful for your business which has allowed our small Oregon company to stay afloat during these uncertain times and allowed us to employ 20 more people during an era of unprecedented unemployment. Thank YOU!
To add additional comments while you are in queue for a response from an agent, reply to this email.
Stay healthy,
The Stark's crew
I then received another email on July 30, 2020 that let me know my order was on the way.
Your Stark's Vacuums order is on its way
________________________________________
Dear ,
Your order *** is in the mail! Here are the items coming your way:
• 4x Starks Face Covering - Black
The package is being shipped via USPS to the following address:
USPS is running slow as are all carriers. Many packages are not being tracked in their system even though a number has been assigned. Your package has been shipped. I apologize and thank you for your patience.
I am still waiting and today is August 13, 2020.

Stark's Vacuums Response • Aug 29, 2020

Refund 25-Aug-2020 11:49:55 *** M XXXX*** USD (51.80) 25-Aug-2020 17:34:51 USD (51.80) *** Settled Successfully 14-Jul-2020 08:28:48 *** M XXXX*** USD 51.80 14-Jul-2020 17:40:26

I ordered six masks online from Stark's Vacuum on June 30, 2020. I received an email confirmation of my order (#***) that same day.

The amount due, $77.70, was debited from my bank account on July 2, 2020.

On July 12, I received an email update from Stark's stating they had gotten backed up with orders, and those orders after June 25 would not be shipping until Thursday, July 16. It also stated that a tracking link would be sent within a week after that. I got nothing.

I emailed their support email address on July 22, inquiring after my order and got a generic response requesting patience.

On July 30, I received an email from Shopper Approved for Stark's asked me to respond in one of three ways: click on a button to let them know you got your order, send the Stark's support email address a response if you hadn't gotten your order, or click here if you cancelled your order. I responded to the support address that I had not gotten my order. I emailed on August 3 and 4 with no response. I emailed again August 6, and that email bounced back claiming the message was blocked.

After calling and speaking to someone in one of their stores and was told the address given by Shopper Approved was incorrect (they gave me the same support address I had been using earlier) on August 10, I emailed again and got a canned response requesting patience, and that someone would be contacting me. I have heard nothing since.

I then emailed

Stark's Vacuums Response • Aug 29, 2020

It looks like your order has been lost.

I will reship Monday, Aug 31, 2020

***@starks.com

Customer Response • Sep 07, 2020

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

I have received the masks in question. Thank you.

Sincerely

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Address: 12670 NE Marx St, Portland, Oregon, United States, 97230-1059

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