Stark's Vacuums

Placed an order on Junes 25,2020 for 4 face masks order ***. Have not receive a tracking number to let me know the order is on the way. Have emailed several times, only receive one email saying that when the order ship I will get a tracking number. Still have not receive it that's been a month ago. My account was charge $51.80 on June 25,2020.

1 star ONLY because they FINALLY shipped the 4 masks I ordered after weeks of hounding them for feedback, during which time they sent no less than 5 additional marking emails to me. Their advertisement I purchased from said "order 4 and we'll send you 1 additional free of charge". No additional mask received and no return email after 3 tries from me on where this additional mask may be. Untrustworthy, do not meet obligations, and complete lack of communication with their customers.

I ordered 2 black face masks order # *** on June 29. I have never received them and they don’t respond to my emails!!

Company charged my credit card 7/26. Only on &/14 did they deliver only 2 of 10 masks ordered and paid for. My emails to company have not been answered. I now have no confidence that product even is protective against viruses. I’ve asked questions and received no responses.

I rdered 2 masks from them of off one of their advertisements on Facebook on May 30th and never received them. I was billed $25.90 and received an invoice. I reached out to them twice (at 4 weeks and 6 weeks) via email to inquire on the status of my order, and never received a response.

I ordered face masks via their website on June 30th. I received a confirmation email and my credit card was charged $51.80 on July 3rd. I contacted the company via Facebook on July 31st to ask about my order status. I was told to email [email protected] which I did that evening. On Aug. 7th, I receive a reply stating that my order had been repacked and would ship the next day. I was provided with a tracking number. As of today, August 15th, the tracking number shows the label has been printed but has NOT shipped. I have contacted them three more times to try to find out why it hasn't shipped but I only get auto replies and a message telling me to contact [email protected]. I anticipated a longer than usual amount of time to ship but this is unreasonable and based on comments on their Facebook page, a significant number of people who ordered after me have received their orders.

Order placed on July 3, 2020. Email received on July 7, 2020 says order shipped with tracking info. Order not received as of August 15, 2020. Tracking still says "in transit" from Portland OR. Emailed company on August 8, 2020 inquiring about issue, received automatic response saying request received. Second email sent August 15, 2020 asking for refund.

Ordered mask mid July. Payment was made at the time the order was placed. After e-mail inquiry we received a reply stating the order was ready (July 27) and awaiting label - this is still the message you get when you try to track. Sent a second e-mail and got what appears to be a standard reply stating they do not have sufficient staff to reply directly.

I purchased 2 masks and they included with one of the masks only 2 very small black beads. There was no information as to why they provided them. I went on their website and found where they listed that their masks were too large for many people and they are now making masks to include mask adjusters. The beads that were provided to me have an extremely small hole and it is impossible to get the material through the holes. Believe me I tried. I emailed them 2 times and still have not heard back from them. I have 2 masks that I cannot wear as they are way too big and slip right off. I either want a refund or to be sent 2 sets of adjusters. They realized they had a problem because they changed the way they are making the masks.

I ordered masks from them have not received them after a month time .I have sent numerous emails have not received my money refunded or any action taken.

I ordered masks from Stark’s vacuums on July 4th on their website. It’s now August and I still haven’t received my masks and when I check it says it’s in the process of shipping.

I ordered 3 masks from Starks Vaccums early July. The payment was cleared very promptly for $42.11 with a note saying due to backlog there would be a delay. We did receive a tracking # weeks later but it had a deliver to Portland on it. We have never received our masks, I've emailed and called and received no help.

I ordered our masks on 8/6 and never received a shipment notification or a response to my inquiry. I would like to cancel my order and receive a refund as my card was billed

Like the other 85 complaints, our problem is placing an order that was immediately charged to the credit card, but was never shipped and it is impossible to reach anyone at Stark's for customer service. I just get automated emails - the first promised the order we placed on 7/21 would be shipped in 7-10 days. The other automated email said they were backlogged with mask orders, but to be patient. After seeing these other complaints I don't plan on being patient - I'm going to contact my credit card company and report this as fraud. STRONGLY urge other consumers to steer clear of this business. There were a number of great product reviews online, but it doesn't do any good if they never ship and they can't be reached.....but they have their money. RUN, don't merely walk away from this one!

Haven’t received the masks I ordered almost a month ago

I ordered 4 masks from Stark’s in Portland Oregon on July 19. They have not been sent. They still have my payment. They do not answer their phone calls and there is nothing but a form text in answer to my emails. I would like my money refunded if they do not plan to ship my masks quickly.

I ordered Starks face mask on 6/24/2020 and on 07/13/2020 I received an email saying my order was shipping soon I emailed them and never heard back so I am asking them to refund my money they have disappointed me and my order number is *** thank you

I ordered four masks and I was supposed to get one free. The [Order #***] and the order was placed on (July 31, 2020). I have not received my masks, no shipping information, and no reply when I contacted them.

I ordered 3 face masks from Starks Vacuums on 7/3/2020. They advertise they are quick delivery. The latest 2-3 weeks. Here we are 6 weeks later and no facial masks. The immediate withdrew the money when I placed the ordered. There is no phone number to be found. I have emailed them 3 times and it was a generic response. I was on their website and customers have prefer after me and received their masks. Very disappointed.

I ordered multiple face mask from them on their website they charged my account $116 and change but I never received my product. I can't seem to reach them either