Stark's Vacuums

Ordered 4 masks to minimize the spread of COVID from Stark's Vacuum through their online site May 26, 2020. The company billed our credit card on May 28, 2020. However, we have never received the masks; US Postal Service tracking of the item stopped on June 15, 2020 (the masks were never shipped), and any correspondence with the company stopped on July 9, 2020. Have reached out at least four times to the company since July 9, 2020 but have never heard back from them.

I ordered two face masks from Stark's Vacuums on May 27th 2020 (order #***) and was charged at the time. I had not heard from the company for several weeks until I received tracking information for a shipment (tracking number ***) that never shipped. I waited three weeks and reached out to their support team and I never received a response. I waited two more weeks and then reached out again - still no response. I reached out a third and final time last week informing them that I would be filing a complaint with the Revdex.com if I did not hear back from them or receive the masks that I paid for. To date no response whatsoever from the company and it has been well over two months since my order.#

I ordered their special of 4 masks with one added for free. I did not receive the extra mask. It took so long that I emails to cancel my order. They simply sent me a form email and then ignored my request. The masks arrived anyway, minus one. I never opened the package but they will probably not take it back. I don'r recommend this company. Communication is awful.

Ordered masks and they charged my credit card July 6 2020 $56.15
I’ve yet to receive them. I’ve tried contacting via their e mail 3 x, no reply
I’ve yet to receive these masks, and in need to have to abide with state rules.
I would like to not have to buy disposable again. I’m 87 and is hard to shop plus not safe.

I ordered 2 masks and was told they would be here by a certain date and they are not. I can't reach them either by phone or email. They charged my account immediately, they can just refund my account. Poor customer service that you can not reach them for information about your order. There were a few of us that ordered that none of us received them.

I ordered masks on July 25th. It said it would ship in 7-10 days. I have tried getting ahold of them to cancel since they have not even been shipped and with COVID I want them now. I still have not received an answer from my email 2 days ago to cancel.

I purchased face masks from Stark's Vacuums on July 11, 2020. I received my order July 27, 2020 and I'm not at all pleased! I ordered adult masks and the masks I received are like a child's mask!
I tried one on and it fitted very, very small! It barely went over my ears! It's good quality that's for sure but it didn't looked as advertised in the photos I saw Online. In the photos the mask is a good fit on the models. And that's not what I received. Need a refund.

I tried to contact Stark's Vacuums but they made it difficult to get in touch with them. There is no phone number listed or direct means to get in touch with Stark's Vacuums. There is an email for Stark's Vacuums using "[email protected]". I tried to get help from them a few times and they can't really help me solve my issues.

My order number: ***:
1x Starks Face Covering - Blue
2x Starks Face Covering - Camo
1x Starks Face Covering - Black
Plus one free mask for ordering four masks as advertised

On July 12,2020 I ordered 6 masks with 2 free. When I received my bank statement, I was double billed (77.70) was deducted 2 times from my account). I could not find a phone number, but did email them. My response was that they could not find my order. In the last week I received two separate orders a few days apart. The first order contained only 7 masks. Tje second order contained 8 masks. I found a phone number and reached a voicemail that promised to return my call. I have yet to receive a call back. I would like to return the second set of masks and receive a refund for them ($77.70).

ordered several face masks on 7/19/2020. After 10 days without further notice, contacted Starks via email asking for update; Received no response. Sent another email asking for cancelation and refund; Received no response. To

I ordered 2 face masks on July 1, 2020, July 15 the sent an email stating that shipping had "started". 2 emails stating "Request received" as an answer, looks to me to a canned response. Tracking number indicates USPS has received notice of a label created. As of Aug 5, 2020 no further communication from them. The did charge my card though.

I have typed this so many times, this is a cut & paste of my last email to their support department:
I have no questions regarding order #*** with tracking , for items ordered on July 10th in the amount of $51.80.
As my last email stated and what I have been trying get resolved.....
The problem is with my order placed on or about July 15th for $77.70. I was never sent an email with a confirmation order # yet the $77.70 has been subtracted from my banking account. Copy of my bank record was attached to the email to Starks as proof the $77.70 was deducted from my bank account.
Starks's response is only "we don't have any other orders for you".....
Then refund my money..
Worst communication ever.

I ordered a set of face masks from the website on July 6, 2020. Received an email confirmation with order number, ***. The amount of $51.80 was charged to my credit card. Two weeks later, I received an email stating that shipping was delayed due to high demand (not a problem to me). Yesterday (Aug. 4), the USPS returned the shipment to the sender because the delivery address was "insufficient". Today (Aug. 5, 2020) I received a follow-up email regarding whether or not I had received the shipment. As per the message therein, I attempted to contact starks.com only to find that there is no contact information or portal available on the site to report a problem: no email designation, no customer service link, no phone numbers. I replied to the follow-up email (the URL has a noreply designation, but there was a link at the bottom of the message that seemed to work) stating that I was very unsatisfied with the transaction, that I wanted the order cancelled and the money refunded to my card immediately.

Ordered from this company weeks ago and have heard nothing from them on my order.
I’ve tried contacting them by posting on Facebook page, emailing and IM.
I’ve asked for the order to be cancelled and for my money back.

DO NOT order from this company. Their lack of response and communication is very unprofessional. I've emailed them several times for the status of my orders with no response. They take your money right away but fail to fulfill their end of the contract.

Purchased $155.40 worth of masks from starks vacuums, order ***.
Just like the other customers, I cant get ahold of this business and I've waited too long for these masks, so I want my money refunded.

Placed an order on June 25th and have only received 3 of the 5 masks after waiting 3 weeks for them. Paid for 4 with the 5th one being free. Have contacted Stark's via Facebook, Facebook Messenger and e-mail and still no response on what has happened with the other 2 masks.

I ordered 6 Masks from this company on July 16 and I have asked for 2 updates and I have received no response. Order #*** for $77.70
I would like a refund but can get no response.

I have ordered 2 masks (Order # ***) ordered 6/30/20 and was emailed receipt of the order, my credit card was charged. Since the purchase date I've received NO delivery of the 2 masks. I have called the listed store and left a voicemail requesting call back (no call back), I have emailed them 3 times asking for updates on delivery (with no response), I left a message on their ***. Below is a copy of the email order# they sent me validating the receipt of the order. My online banking summary shows the card was charged that same day. No one responds to any communication I have tried. I want my money back or the masks shipped ASAP. I don't care which.

Just to let you know — we've received your order #***, and it is now being processed:

[Order #***] (June 30, 2020)
Product Quantity Price
Starks Face Covering - Graphite 1 $12.95
Starks Face Covering - Black 1 $12.95
Subtotal: $25.90
Shipping: Free shipping
Payment method: Credit Card
Total: $25.90

Thanks for your order on starks.com . This order is helping our small Portland, Oregon based business stay afloat during these uncertain times.

A few notes on your order:
• If your order included free product the confirmation won’t reflect that but it will be included with the shipment!
• Free shipping is via US Postal Service First Class Mail
• Your next notification from us will be when your order ships. Expected ship date is between 7-10 days from order confirmation.
•The Stark’s crew is here sending good wishes for you and yours to stay healthy and safe!

Stark’s Vacuums – Vacuum Service & Repair – Vacuum Store with 9 Locations in the Portland OR area – Bend OR and Vancouver WA

RE: 3RD ATTEMPT TO REACH YOU ~ [Request received] Your request (***) has been received and our response staff will review your inquiry as soon as possible, dated 7/11/2020

I reached out to this company on 7/11, 7/21, and 7/30. I made my purchase based on an ad on Facebook. I knew there was a 2-3 week delay but I was willing to wait based on having found a great mask made in the USA.*

The masks are too big for me; too small for my husband. I offered to keep the one I tried on and return the rest for a refund. No reply other than “it will take us a while to reply”. I reached out again for a response and also stated that with my order I specified in the notes section that I did not want any other color chosen for my “free mask” than one of the two colors I had ordered. That request was disregarded. Again I asked to return the unopened masks for a refund. No reply. I do, however, keep getting marketing emails from Stark's and NOW the masks are adjustable. I guess too many complaints about the sizing finally got their attention. With my third attempt to reach them, I acknowledged that I respected their no return policy due to Covid (although that was not mentioned when ordered) and expressed my chagrin to learn the masks had been made in Vietnam*. I, too, thought I was ordering a made in USA product.
I requested a fair refund from them in preference to reaching out to my credit card company. Still I have had no reply from the Stark's.

I ordered masks on 7/08/2020 and was told would ship 7-10 days, they charged my bank $51.80 immediately, and I’ve yet to receive the masks. There is no place to call to speak to a live person and the support email they provided, never replies with status. In last email to them, I requested a full refund if the order has not been shipped...no reply! Both my granddaughter and I have asthma and so needed these masks to be able to go out for essentials.