Stark's Vacuums

On June 1, I placed an online order for 6 face masks, and they promise to include 2 additional at no charge. My credit card was charged immediately. On 18 June I received a shipping notice, but, as of today, 26 June, the Post Office tracking says that the Portland Post Office received notice of the package, but they have not received the package to ship. My local Postmaster checked the system and confirmed this yesterday, 25 June. I called the phone number listed, 1-800-230-4101 and it rang many times before a recording from Verizon stated that it was not a working number. I then reached out on Facebook messenger and through email, and both gave autoreplys asking for patience with no explanation or contact from a human. When I placed the order, I was informed that order fulfillment may take 10-12 days or longer. I was patient as requested and did not attempt to contact them until yesterday, a week after receiving a shipping notice.

On June 7th, I placed an online order for two white masks from Stark's Vacuum. I believed I would receive my order within 10 -12 days, just like their email stated. Although they did update me via email that my order was delayed, my order was more than a week overdue. It's understandable, given this Covid-19 epidemic, that masks are in huge demand. However, when I finally received my order on June 25th, it was incorrect. I received two black masks instead of white. I suspect that the company only had black masks left, so that's what they shipped. In any case, I emailed them twice yesterday on June 25th to report the problem. I also called their phone number several times. The first time nobody answered. The last two times my call was immediately disconnected. All I am asking for is a full refund. I do not want to wait another 3 weeks for them to correct the order. The masks they sent to me were mailed in a clear package, so I could see that it was black and I never opened it. If they want me to return it, I would be glad to as long as they provide a way to pay for the postage in advance. Thank you.

I ordered 2 masks and, when they arrived, I found they were too small and did not, as advertised, keep my glasses from fogging.
After a few emails with the CEO, in an attempt to get a refund, he stopped responding.

I ordered 2 facemasks through Stark's online order system on May 29th. My credit card was charged on May 30th. My order number is ***. I was given a *** tracking number. According to *** tracking, my order has not been shipped and it's been 26 days since my credit card was charged. I requested a refund but have not received a reply from Stark's.

On May 29, 2020 I ordered 4 masks from Stark's Vacuum. I spent over 50 dollars. A month later the masks have yet to arrive. I received an email on June 20, 2020 notifying me that the masks had arrived at my residence, but they did not. I contacted Stark's Vacuum directly to ask for a refund on my order but they have not gotten back to me.

I placed my order for face masks and received my order number [Order #***] (June 5, 2020)
I haven't received my masks, my account has been charged. The company will not respond to questions about my order, except with an automated email.

Placed order#*** on May 5, 2020 for 5 COV19 Masks. I have yet to receive them as of today, June 10, 2020. I have made numerous calls only to be treated rudely or given the run-around when I have inquired about my order. I have ask for tracking information only for them to assign the blame to the USPS. On May 15, online I was told my order had processed for shipping. Since then, I have sent roughly a dozen emails inquiring about the status of my order only to be totally ignored. Definitely not customer friendly. Tired of being ignored with no response. Want my money refunded ASAP. thoroughly frustrated and disappointed.

I placed an online order for face masks on May 25. I got an e-mail acknowledgement the next day from . On May 31, I tried their toll-free number (800-230-4101) but it disconnected after a few rings. I then followed up with an e-mail on their website. I got an automated response to that, but to this day have not heard anything else. A week later I tried their landline (541 527-7006) and it also disconnected after a few rings. I sent a follow-up e-mail asking for the order to be cancelled. I never received an acknowledgement to that e-mail or a chargeback to my credit card.

Ordered two masks for COVID-19. Stark's charged me right away for them, And after several days and several unanswered phone calls and emails I got no tracking number and no answer. Nothing was sent.

I purchased Royal Lexon S18 vacuum cleaner - 10/2015 from Stark's Vacuum of Sherwood, Oregon. I thought Stark's would carry quality products but now I found out it's not the case. I paid about $400 dollars. Less than a year after I purchased the cleaner the power nozzle attachment busted up in several parts beyond repair. This is just cheap plastic that is so flimsy it just falls apart. The Sherwood location didn't honor the warranty but instead the salesman gave me the power nozzle attachment off of a floor model that was busted up and used. That was the first problem. In October of 2017 the cleaner started acting up - the motor would rev down and stop. After clicking the start button again the cleaner would work. This issue continued several times until January 2018. At this point the cleaner completely stopped working. Now of course it's a few months outside of the warranty as it was in warranty back in October of 2017 when the issue first started. In January 2018 I went into the Sherwood location to see what the issue is with my cleaner. The salesman said it's part that can't be repaired as it's part of the entire unit. Which means it's dead & I'm out the $400 dollars. Vacuum cleaners should last more than just 2 years. I called around to several other vacuum stores in Portland & Salem - all of the stores stated they would not sell the Royal brand cleaners as the quality of concern. Between the poor customer service and being out my money - I'm very upset. I hope no one else shops at Stark's.