Stark's Vacuums

I ordered 2 face masks on July 17th for my husband and myself and have not received them. The website states 7 to 10 days. I have made numerous attempts to contact them by phone , no success. There is no way to contact them to cancel my order and get a refund. Can you help me?0

Ordered masks on 7-13-20 on website. Shipping stated 7 to 10 days. Received email 2 to 3 weeks. Sent emails to several different emails which came back undeliverable. Would like a refund. Order #

Ordered masks on July 13, and it indicated on the website they would ship in 3-5 days. Received an email on day 3 that said they would ship in 2-3 weeks. They charged my card immediately, never have received the product and there is no response to emails or their contact form on the site. Either ship the masks or refund my card please. No phone number on the site to contact anyone.

I ordered several masks on June 14, 2020. My debit card was charged on the 17th. I have yet to receive the masks, and only got a form e-mail saying they should be arriving in mid-July. I sent a message last week asking for a refund since I still hadn’t received the masks.

I ordered four masks on about July 4th. I ordered two masks twice by mistake by pressing the button twice, but that is fine. I will take the four masks (though I would like the free mask for ordering four). I have not received my masks. I received shipping confirmation, but the shipping link still says that that masks are in Portland. No movement from July 16th. I have emailed the company three times with no response. There is no phone number to reach them at and the vacuum stores cannot help at all. I still want the mask but am incredibly upset that I have not received them yet, have received no response to my emails and have not other way to contact Stark.

I purchased 4 masks w/ 1 free for $51.80 from a Facebook ad on 7/13 and received an email stating to expect the product within 7-10 business days. I emailed their customer service on 7/27 and they did not respond.

I ordered masks back on 6/15/2020 order ID. Stark's processed the charges on my credit on 6/15, but I have not received my order. I received an email 7/14 looking for a delivery confirmation, which I have replied to that I have not received. I can't find any email address to contact them.

Ordered (2) masks on 7/8/20, order #***, and received a confirmation. The website showed that they would be sent within 7-10 days. During that period, I made numerous attempts at contacting customer service, however, all the attempts only resulted in a auto generated reply from "Troy". I sent an e-mail to customer service on 7/18, asking them to cancel my order. Nobody ever replied to me. On 7/27, I received an e-mail saying that my masks were being mailed. I immediately sent an e-mail to c/s requesting them not to mail the masks, as I had cancelled the order on the 18th. I heard nothing further from anybody. Lo and behold, they showed up today via USPS. Not expecting masks from Stark's, as I had cancelled 2 weeks ago, I opened the envelope and the masks had arrived. I do not want these masks. During this pandemic, it became necessary for me to obtain masks from an alternate source, as it was a health issue. Furthermore, the masks do not fit. They are sized for a child, and their website now shows that 3 days after they mailed my masks, they were redesigning the masks to be further adjustable, but, only on those shipped after 7/31

I saw an ad on Facebook for Stark’s face masks on July 13, 2020. I ordered 4 masks 1 camo, 1 lilac,1 graphite and 1 white. The ad said that 2 free masks would be added at shipping. No colors were stated. Order #***. On July 18, 2020 I received an email stating a shipping delay.
On July 29, 2020 I sent an email to Starks asking about the order and approximate shipping. I received an automated reply with a request #*** stating they have a backlog and especially on the graphite but no mention of shipping the other colors. I was looking forward to receiving these face masks by what they described in the ad. Unfortunately I need them or would like to get a refund of $51.80 that was charged to my account.

Ordered 2 COVID masks on July 14,2020 that Stark’s Vacuums were advertising to keep their business operating. Charged $25.90 to my Chase Visa . Ad said they would be sent within 10 days and an email would notify me at time of shipment. Have yet to receive masks or email regarding this purchase. However , I did receive my Visa bill and the charge which I foolishly paid. Since then, I have emailed them twice and tried to contact them with the number listed on my credit card statement (971-386-5887). That number could not take my call as mailbox was full. I assume I am out my money, but want Revdex.com to be aware of the situation .

On June 28, I ordered 3 masks. My credit card was charged that same date. On July14, I received an email that my order was ready to ship and was provided a USPS tracking number. It said that the order was in pre-ship status. I have heard nothing since, and my emails to them have gone unanswered. There is no other contact information provided. I have filed a dispute with my credit card company. I am very disappointed in this company for misleading people during this pandemic. We are senior citizens with health issues. These masks sounded like they were wonderful for people who wear glasses so that they don't fog up. There were great reviews on their site, but now I read where they delete bad reviews on their website and on Facebook. What a scam!

I placed an order on July 1 2020 for two face mask , on July 3 2020 my credit card was charged . I have yet to receive a shipping notice or my order purchased . I try to contact them by e-mail as well as my wife has tried and we get told somebody will contact us but they never do . So I just want to know if they are going to ship and if so when . I have been patient due to knowing the covid outbreak has disrupted things , but I don't think I should be charged until the actual package has been mailed .

I ordered 3 masks from Starks Vacuums on July 7, 2020 via their web site (order #***). I received confirmation the same day.
The next day I received an email stating the order was shipped and my credit card was charged for the full amount due.
I have still received my order. I have checked the tracking number it shows it still in Portland Oregon.
I went to my local post office today for them to find it. It has not yet been put into the postal system. The post master says it is likely still at the factory with a third party mailing label on it. That would be why there is a tracking number. I also signed up to get notices from the postal service of the process through the system.
I would like to cancel this order and be refunded the amount paid. Thank you
I have also sent three emails to the company with only automated responses. There has been no response directly from the company.

Order #*** (2 face masks) placed on June 30, 2020
Follow up email sent on July 23, 2020 to starks.com
No response as of August 3, 2020

I placed a mask order on 7/17/20 with Stark Vacuum and funds withdrawn from my account. To this day I still have not received my masks, let alone any response to when I'll receive them. I have contacted them numerous of times through email at [email protected], to only receive a generic automated e mail. This is poor customer service and not a great to run a business.

Ordered 6 masks on July 15. Site claimed ships 7 to 12 days. Today's is day 19...still no masks. I have sent 3 emails asking about masks. No reply from 3rd email. First 2 emails, I received a response but my question was not answered so still no idea as to where my order is. Am asking for a full refund as need masks now....thank you

On June 6, 2020 I paid and ordered 2 adult masks (Order #***). On July 27, I emailed the company asking that they expedite my order. I received a automated response that my request (***) had been received. But no information about resolution.

This company advertised several times on Facebook selling face masks, the advertising promised a 3-9 day delivery of orders. I have been waiting for over two weeks, after having standard emails saying I would get a response I ended up sending an email to request a cancellation of the order and a refund. There's has been no response of any sort about that.

I bought two masks from this sham company more than two months ago, and have never received them. I have attempted to contact them by phone and email more than 10 times, and they will not respond back. Do not send them any money for masks, they are crooks.

On June 22 I ordered two facemasks from Stark’s vacuum company in Portland Oregon. I have not received the masks as of August 2 I have contacted them Four times With no response. I called the company and left a message and they have not called me back.