Stash

Going on 3 months trying to close my account. Stay away from this company!

Going on 3 months trying to close my account. Stay away from this company!

Constant issues with STASH Banking !!!
So many issues in relation to account tranfers
Processing is SLOOOOOOOOOOOOOOOOOOOOOOOOOOOW !!!!!!!

Transfers constantly canceled as incomplete with zero explanation from electronic platform as well as STASH customer service

Company claims you can deposit $1,500.00 into your Stash Banking account, however they LIMIT the amount you may transfer in (??? = Sketchy) and are always told you can only transfer $300.00 at this time.

I cannot believe there are not multiple class action lawsuits against this company....

Constant issues with STASH Banking !!!
So many issues in relation to account tranfers
Processing is SLOOOOOOOOOOOOOOOOOOOOOOOOOOOW !!!!!!!

Transfers constantly canceled as incomplete with zero explanation from electronic platform as well as STASH customer service

Company claims you can deposit $1,500.00 into your Stash Banking account, however they LIMIT the amount you may transfer in (??? = Sketchy) and are always told you can only transfer $300.00 at this time.

I cannot believe there are not multiple class action lawsuits against this company....

Stash is a scam...
Stash had bank info that I did not give them...on top of that I'm going to have to close my current bank account because apparently the Stash account I thought I had closed has continued to take 15 dollars every month for the last 3 months without my knowledge, permission, or authorization... Aside from that when you attempt to contact support you will never be able to talk to anyone because no phone number exists for stash customer support...
SCAM

Stash is a scam...
Stash had bank info that I did not give them...on top of that I'm going to have to close my current bank account because apparently the Stash account I thought I had closed has continued to take 15 dollars every month for the last 3 months without my knowledge, permission, or authorization... Aside from that when you attempt to contact support you will never be able to talk to anyone because no phone number exists for stash customer support...
SCAM

On February *, 2020 I made 2 Rite Aid purchases totalling $82 and was expecting to receive my stock back debit card rewards. To date, I still have not received the advertised Rite Aid Stock back for the two debit card purchases in the month of February?

On February *, 2020 I made 2 Rite Aid purchases totalling $82 and was expecting to receive my stock back debit card rewards. To date, I still have not received the advertised Rite Aid Stock back for the two debit card purchases in the month of February?

I’ve been contributing to stash for almost a year , and now need money for personal reason and want to transfer it to my checking account ,system let me do the transfer but after a day or two keep canceling the transfer , call the the customer service , they say they can’t see any link bank account so I redo it again when. They send a link on how to link the bank accounts . Call the again if they an see now my bank account so that I can transfer my money and they say yes so I transfer my money after few days transfer was cancelled again , call them why it was cancelled same reason again . Did it again now it won’t allow me .

Please help me to settle this

Thank you

I’ve been contributing to stash for almost a year , and now need money for personal reason and want to transfer it to my checking account ,system let me do the transfer but after a day or two keep canceling the transfer , call the the customer service , they say they can’t see any link bank account so I redo it again when. They send a link on how to link the bank accounts . Call the again if they an see now my bank account so that I can transfer my money and they say yes so I transfer my money after few days transfer was cancelled again , call them why it was cancelled same reason again . Did it again now it won’t allow me .

Please help me to settle this

Thank you

I have had less than a stellar experience with this company and I'm glad to have them in my rear view mirror.
Last summer I had to close out my account as I was unable to access my account online and was not able to get assistance as how to how access my account. It was such a strange situation as they would not help me over the phone but they would close out my account. So I closed out my account and I did get a check in the full amount of the monies I held at Stash, this much is true.
Now it is tax season and I'm having a nightmare trying to get my tax information for 2019. I am afraid litigation may be necessary to get this information and I'm wondering if it should be class action or not? If I am having a nightmare getting my tax information from Stash, undoubtedly countless thousands of other people are. I see lawsuit potential here with a possibility of early retirement due to Stash not providing the tax documents they are legally required to provide.
I would wholeheartedly recommend avoiding this company like a plague, especially since one can trade commission free with various brokerages now. The Stash app sounds great on paper but due to cutting corners on customer service, is nothing but a nightmare begging for heavy litigation to bankrupt this business. I can see no other sane solution for this business that believes it's above providing tax documentation required by law.
Sincerely,
*** Stash App Victim

I have had less than a stellar experience with this company and I'm glad to have them in my rear view mirror.
Last summer I had to close out my account as I was unable to access my account online and was not able to get assistance as how to how access my account. It was such a strange situation as they would not help me over the phone but they would close out my account. So I closed out my account and I did get a check in the full amount of the monies I held at Stash, this much is true.
Now it is tax season and I'm having a nightmare trying to get my tax information for 2019. I am afraid litigation may be necessary to get this information and I'm wondering if it should be class action or not? If I am having a nightmare getting my tax information from Stash, undoubtedly countless thousands of other people are. I see lawsuit potential here with a possibility of early retirement due to Stash not providing the tax documents they are legally required to provide.
I would wholeheartedly recommend avoiding this company like a plague, especially since one can trade commission free with various brokerages now. The Stash app sounds great on paper but due to cutting corners on customer service, is nothing but a nightmare begging for heavy litigation to bankrupt this business. I can see no other sane solution for this business that believes it's above providing tax documentation required by law.
Sincerely,
*** Stash App Victim

My state refund was sent to my debit account with stash and they returned my deposit back to the state with a reason cod R03- NO ACCT/CANNOT LOCATE. Funny thing is my payroll is deposited to the same account number and routing number that was inputted into the state website. I contacted Stash this morning at 9:23am (eastern time) and was told by an agent that I would need to contact the agency in reference to the rejection of my direct deposit. Why do I need to contact the state? The state didn't reject my deposit, someone from the Ach area of the stash accounts did. I then ask the agent to connect me to a supervisor, who told me to call back within an hour because she had to submit an inquiry. I was never given an reference number nor did I know that the supervisor ( Chris) was submitting an request to a different department who would work my request. The thought of how my 9:23 call went is quite upsetting to remember word for word what Chris stated during the call. I called on my 1:00pm break and spoke with a different agent who told me the same thing that the first agent told me at 9:23 and it quite upsetting to be told there nothing we can do, even though whomever rejected my deposit is responsible for what has occurred has to respond via email or whatever system you all have in place for the Ach department. I asked for a supervisor, and to be told I would be told the same information is uncalled for. Chris told me I would be able to get this information within an hour and after 3 1/2 hours, I got no resolution. I had to hang up and call back a third time because I spent my entire 15 min break waiting to speak to a supervisor that never came to the phone the second time I called. I called again on my lunch break and got a different agent who connected me to a supervisor just to be told to call back around five to get an update on case. I've experience horrible customer service today. It took three calls to obtain a case number and be told that a claim had been submitted, the first supervisor gave me incorrect information, and the automated system gives me an option to select debit account and every time I call, I get transfer to some other department. This is unacceptable, inconvenience, and unsatisfactory customer service. I have no confidence in this bank, nor their system and I wouldn't recommend anyone base upon my experience on today. Have you ever heard of your funds being rejected for a bank error? I mean really come on, this has impacted me in more ways then one. Had I known that my state refund would be sent to me via a check, I would have requested that when I filed my taxes. I want to know how can you all accommodate your customer when an error has been made on your end? To top this, I wasn't made aware of the rejection via email, nor letter and I was referred to the agency who sent the deposit not the Ach department who rejected my deposit. The only thing that the state can do is tell me what the next course of action when a bank rejects the deposit. They can't tell me why the bank rejected my account in error when I inputted the right account information.

My state refund was sent to my debit account with stash and they returned my deposit back to the state with a reason cod R03- NO ACCT/CANNOT LOCATE. Funny thing is my payroll is deposited to the same account number and routing number that was inputted into the state website. I contacted Stash this morning at 9:23am (eastern time) and was told by an agent that I would need to contact the agency in reference to the rejection of my direct deposit. Why do I need to contact the state? The state didn't reject my deposit, someone from the Ach area of the stash accounts did. I then ask the agent to connect me to a supervisor, who told me to call back within an hour because she had to submit an inquiry. I was never given an reference number nor did I know that the supervisor ( Chris) was submitting an request to a different department who would work my request. The thought of how my 9:23 call went is quite upsetting to remember word for word what Chris stated during the call. I called on my 1:00pm break and spoke with a different agent who told me the same thing that the first agent told me at 9:23 and it quite upsetting to be told there nothing we can do, even though whomever rejected my deposit is responsible for what has occurred has to respond via email or whatever system you all have in place for the Ach department. I asked for a supervisor, and to be told I would be told the same information is uncalled for. Chris told me I would be able to get this information within an hour and after 3 1/2 hours, I got no resolution. I had to hang up and call back a third time because I spent my entire 15 min break waiting to speak to a supervisor that never came to the phone the second time I called. I called again on my lunch break and got a different agent who connected me to a supervisor just to be told to call back around five to get an update on case. I've experience horrible customer service today. It took three calls to obtain a case number and be told that a claim had been submitted, the first supervisor gave me incorrect information, and the automated system gives me an option to select debit account and every time I call, I get transfer to some other department. This is unacceptable, inconvenience, and unsatisfactory customer service. I have no confidence in this bank, nor their system and I wouldn't recommend anyone base upon my experience on today. Have you ever heard of your funds being rejected for a bank error? I mean really come on, this has impacted me in more ways then one. Had I known that my state refund would be sent to me via a check, I would have requested that when I filed my taxes. I want to know how can you all accommodate your customer when an error has been made on your end? To top this, I wasn't made aware of the rejection via email, nor letter and I was referred to the agency who sent the deposit not the Ach department who rejected my deposit. The only thing that the state can do is tell me what the next course of action when a bank rejects the deposit. They can't tell me why the bank rejected my account in error when I inputted the right account information.

I signed up last week for a basic ($1/month) membership with NO AUTO-RELOAD. They signed me up for a $9/month. After calling 20+ times (within their unreasonably short customer service hours), and getting a "no representatives are available" and then being hung up on, I emailed. To get a response a WEEK LATER telling me to call.
DO NOT DO BUSINESS WITH THIS COMPANY. I'm cancelling my account today and if I don't get a refund, I will be reporting to the CFPB and the FTC.

I signed up last week for a basic ($1/month) membership with NO AUTO-RELOAD. They signed me up for a $9/month. After calling 20+ times (within their unreasonably short customer service hours), and getting a "no representatives are available" and then being hung up on, I emailed. To get a response a WEEK LATER telling me to call.
DO NOT DO BUSINESS WITH THIS COMPANY. I'm cancelling my account today and if I don't get a refund, I will be reporting to the CFPB and the FTC.

I've been investing through Stash Invest for the past 2 years. Everything has gone pretty well, my account shows that I've made money, I've enjoyed their user interface, etc. But, recently, I've been wanting to withdraw money from my account. The bank account that is currently attached to my Stash profile has been closed and Stash is not allowing me to add my current bank account.
I've called several times with no response. I have a long email chain, dating back to last October (almost 4 months!) of the Stash team instructing me on what to do and me replying that their instructions are not working.

I've been investing through Stash Invest for the past 2 years. Everything has gone pretty well, my account shows that I've made money, I've enjoyed their user interface, etc. But, recently, I've been wanting to withdraw money from my account. The bank account that is currently attached to my Stash profile has been closed and Stash is not allowing me to add my current bank account.
I've called several times with no response. I have a long email chain, dating back to last October (almost 4 months!) of the Stash team instructing me on what to do and me replying that their instructions are not working.

Stash has zero customer service. I kept getting a message to activate a debit card I didn't order. I messaged them to ask them to verify that a card wasn't ordered and I got back a response 2 weeks later that said "If I didn't place an order for one, one wasn't sent". Not what I asked, so I answered that response and asked again for them to verify that a card was not sent. I got back the same exact response. I then tried to call. The automated system was recorded in someone's living room, wasn't professional at all and after I pressed 2 for personal accounts, the system told me that no one was available and hung up. I then tried ***, the verified page told me they weren't associated with Stash. I am withdrawing my money and closing my account. Unfortunately it takes 2 days to do that. Do your homework, unlike me, I never would have invested money after reading the reviews on this company.

Stash has zero customer service. I kept getting a message to activate a debit card I didn't order. I messaged them to ask them to verify that a card wasn't ordered and I got back a response 2 weeks later that said "If I didn't place an order for one, one wasn't sent". Not what I asked, so I answered that response and asked again for them to verify that a card was not sent. I got back the same exact response. I then tried to call. The automated system was recorded in someone's living room, wasn't professional at all and after I pressed 2 for personal accounts, the system told me that no one was available and hung up. I then tried ***, the verified page told me they weren't associated with Stash. I am withdrawing my money and closing my account. Unfortunately it takes 2 days to do that. Do your homework, unlike me, I never would have invested money after reading the reviews on this company.