Stash Reviews (%countItem)
Stash Rating
Address: 500 Fashion Ave, New York, New York, United States, 10018-4502
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Address: 500 Fashion Ave, New York, New York, United States, 10018-4502
Phone: |
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Web: |
|
E-mails: |
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Add contact information for Stash
Deceptive billing practices, misinforms customers about their account being closed when in reality they maintain an account on your behalf despite your closing it via the app, and continues to bill you, even up to a year after you stop using their service. The $1/mo service fee they hide in their signup process does not approach the interest earned on most accounts under a $5k balance.
Deceptive billing practices, misinforms customers about their account being closed when in reality they maintain an account on your behalf despite your closing it via the app, and continues to bill you, even up to a year after you stop using their service. The $1/mo service fee they hide in their signup process does not approach the interest earned on most accounts under a $5k balance.
This is defintely a negative review of StashInvest.com and how they will scam you fort any amount you are willing to give them.
This company set me up with an account which: will only allow for money to go into, cannot be closed, bank account information can not be edited or deleted.
They continue to spam me and lately sent6 an email to inform me that if I decided to close my account after a certain date (one month hence) I would be charged fees in excess of my account's value.
This is defintely a negative review of StashInvest.com and how they will scam you fort any amount you are willing to give them.
This company set me up with an account which: will only allow for money to go into, cannot be closed, bank account information can not be edited or deleted.
They continue to spam me and lately sent6 an email to inform me that if I decided to close my account after a certain date (one month hence) I would be charged fees in excess of my account's value.
I had sold my stock in order to receive my money back in the total amount of $22.47. They stock was confirmed as sold, however, I NEVER saw my money post so that I can transfer the funds to my bank account. Then on top of it they took $10.00 more out of my account today when I never authorized that charge. I would like the total of $32.47 sent back to me ASAP!!!!!!!
Client has only made $17 worth of deposits into the Stash account and was also given a $5 promotional credit. On September ***, 2017, Client made an investment using $5. On December ***, 2017, Client made another purchase of $5. Then on January ***, Client made another purchase of $10. On January ***, the Client then sold all of the investments in the portfolio. Client now has $22.48 in cash in her Stash account. As per our money laundering and fraud prevention policy (which the client is made aware of), all new deposits must remain in the Stash account for at least 5 business days.
Since the Client’s most recent deposit was made on January ***, the rest of her money will be available for withdrawal once the 5 business days clear.
I had sold my stock in order to receive my money back in the total amount of $22.47. They stock was confirmed as sold, however, I NEVER saw my money post so that I can transfer the funds to my bank account. Then on top of it they took $10.00 more out of my account today when I never authorized that charge. I would like the total of $32.47 sent back to me ASAP!!!!!!!
Client has only made $17 worth of deposits into the Stash account and was also given a $5 promotional credit. On September ***, 2017, Client made an investment using $5. On December ***, 2017, Client made another purchase of $5. Then on January ***, Client made another purchase of $10. On January ***, the Client then sold all of the investments in the portfolio. Client now has $22.48 in cash in her Stash account. As per our money laundering and fraud prevention policy (which the client is made aware of), all new deposits must remain in the Stash account for at least 5 business days.
Since the Client’s most recent deposit was made on January ***, the rest of her money will be available for withdrawal once the 5 business days clear.
I sold EFTS 5 days ago (generally the amount of time a trade takes) instead of making the funds from my sales available to me. The Stash app Will only allow me the option to reinvest my cash with them, instead of allowing me to transfer my funds to my bank account. I have emailed the support email address 3 times with no response
The Client deposited $45 into her Stash account on December *, 2017 but since that was a Saturday, the deposit wasn’t actually executed until December *, 2017.
The Client sold $17.07 of her Stash investments on December *, 2017 and then $26.87 on December *, 2017. The Client first contacted Stash on December *, 2017 stating she was reaching out with her third request for her “funds from [her] sales be released for withdrawal to [her] bank.”
Stash’s customer service team responded that same day (December *, 2017) explaining the withdrawal process and the relevant time of an accumulative 5 business days for the sale of investments, which takes approximately 2 business days, and the settling of funds in her Stash account (“Stash Cash”), which takes an additional 1-3 business days, before she can successfully transfer the amount to her bank.
The Client replied the next day (December *, 2017) explaining while the money was settled in her “Stash Cash” she could not transfer them to her bank.
Stash’s customer services replied the next day (December , 2017) explaining that the Client had made a recent deposit of $45.00, and that for security reasons, all new deposits must be held in the Client’s Stash account for a duration of 5 business days before those funds — or funds of an equivalent value — can be withdrawn back to the Client’s bank account. Once the 5 business days lapses, there should be no issues withdrawing the funds.
The Client has not contacted the Stash customer service team since.
Tell us why here...
I sold EFTS 5 days ago (generally the amount of time a trade takes) instead of making the funds from my sales available to me. The Stash app Will only allow me the option to reinvest my cash with them, instead of allowing me to transfer my funds to my bank account. I have emailed the support email address 3 times with no response
The Client deposited $45 into her Stash account on December *, 2017 but since that was a Saturday, the deposit wasn’t actually executed until December *, 2017.
The Client sold $17.07 of her Stash investments on December *, 2017 and then $26.87 on December *, 2017. The Client first contacted Stash on December *, 2017 stating she was reaching out with her third request for her “funds from [her] sales be released for withdrawal to [her] bank.”
Stash’s customer service team responded that same day (December *, 2017) explaining the withdrawal process and the relevant time of an accumulative 5 business days for the sale of investments, which takes approximately 2 business days, and the settling of funds in her Stash account (“Stash Cash”), which takes an additional 1-3 business days, before she can successfully transfer the amount to her bank.
The Client replied the next day (December *, 2017) explaining while the money was settled in her “Stash Cash” she could not transfer them to her bank.
Stash’s customer services replied the next day (December , 2017) explaining that the Client had made a recent deposit of $45.00, and that for security reasons, all new deposits must be held in the Client’s Stash account for a duration of 5 business days before those funds — or funds of an equivalent value — can be withdrawn back to the Client’s bank account. Once the 5 business days lapses, there should be no issues withdrawing the funds.
The Client has not contacted the Stash customer service team since.
Tell us why here...
HORRIBLE customer service! I got this app because I was told it was a free app and now they are taking money out of my account every month without my authorization! I called to see what was going on and they said it was a fee for their services however I have not used their service. They refused to refund me the fees they charged and put me on a long hold. I would NOT do business with this company!
HORRIBLE customer service! I got this app because I was told it was a free app and now they are taking money out of my account every month without my authorization! I called to see what was going on and they said it was a fee for their services however I have not used their service. They refused to refund me the fees they charged and put me on a long hold. I would NOT do business with this company!
Here is what happened: I transferred all my funding from Stash to another investment company at the end of September, 2017. Several days after that, my Stash account was locked so I called them and was told the transfer was still being processed. A few days after, I called again still no updates regarding what happened. The account remained locked. I was concerned because $75 didn't get transferred but I didn't have access to the account and didn't know what happened. During both calls, however, I was assured Stash won't charge money for the transfer and the remaining balance will be mine to keep. After the second call with Stash, I also contacted the new company which is receiving the funding; they told me the transfer had been completed on their end. But I waited for another week and called Stash for the third time (10//17). Someone on the phone looked into this issue, and after a few minutes holding, he told me the transfer was completed but their custodial partner (***) charged me $75 for the transfer and can't give me a refund. I asked why and he said this is a standard policy (which is called automated clearing account transfer or ACAT). But I was pissed because up till this call, no one had ever talked about this fee, no did I receive any receipt or email notice. The thing is they locked my account a few days after I requested the transfer and they did everything behind my back. I asked to talk to a manager and he did transfer me to a manager. Unfortunately, the manager basically told me the same thing.
What is even more ridiculous is they suggested I contact the receiving company and see whether they would give a compensation because they did not tell me the transfer would cost me money! Ok, if you think this is it, you are wrong - it is far from over. They dared to say *** will not issue a refund. Wait a minute, ***, as a clearing company, basically just follow the instructions given by Stash and the agreement between them. They won't get to keep all the $75. My money was under Stash's account not theirs! I was furious but remained calm and hung up.
Then I called *** and as I expected they told me what I thought they would tell me. They were just following the instructions from Stash. Most, if not all, of the money they charged will go to Stash. They can't even discuss the charge with me because the agreement between them and Stash doesn't allow them to do that.
To be honest, I liked their investment plans, but was just exploring other companies. I was going to come back to Stash and started investing again. But now I am totally pissed given the way they dealt with this. I will never come back or recommend Stash to anyone.
The Client prompted the Automated Customer Account Transfer (ACAT) of his investments and funds from Stash to another brokerage account on September , 2017. Effectively, Stash locked the Client’s account as to avoid incidental transactions which could delay or disrupt the process.
The Client called Stash’s Customer Support team on October *, 2017 to inquire about the progress. The Client was notified of the standard ACAT timeline and what to expect. The Client was informed why the account was locked and that the fractional shares would be liquidated to cash as no brokerage firm will accept a transfer of any kind containing fractional shares. The Client was also notified that with regards to the cash within the account, a standard $75 would be deducted for the processing of the transfer. All information regarding transfers and relevant fees also are available on the Stash website (***).
The Client called Stash’s Customer Support team on October *, 2017 to inquire about the process, as he had noticed the funds within his account custodied with RBC, as well as the funds within his Stash application, which was still restricted. The Client was informed that the Stash application would need to be manually updated by one of our engineers to reflect the ACAT transfer, as this is done by Stash’s custodian and does not pass through any APIs into the Stash system.
The manual representation of the transfer was completed on October *, 2017.
On October , 2017 the Client called Stash’s Customer Support team to inquire about a “missing” $75 from the transfer. The Client was again informed of the $75 ACAT transfer fee, to which the Client replied that he was not informed of such fee, contrary to what was relayed to Client on October *, 2017. The Client was again informed that the the $75 fee is one that Stash’s custodian, *** Clearing, charges and Stash does not have any control over said fee, and could not refund such fee. The Client was upset and began to claim such a fee was unethical. The Client was informed that such fees are commonplace within the financial services industry, though it does vary from firm to firm. The Client was advised that while Stash could not refund such fee, that the firm in which custodies with RBC could potentially compensate the client, as this as well is commonplace. The Client requested the phone number of Stash’s custodian, *** Clearing, and was given the phone number upon request.
On October , 2017 the Client contacted *** Clearing, which informed him that unfortunately they could not speak to the fee due to the contract between Stash and *** Clearing, and that the Client should contact Stash to discuss the matter. The Client began to “berate the [***] client service representative before abruptly hanging up.”
The Client was, at no time, told that Stash would receive any funds from the ACAT transfer fee from ***, as there is no such arrangement between the two companies. *** Clearing, as the custodian, will process the transfer request and act upon it, and receive $75 as the processing fee. This fee is received by *** Clearing solely, and there is no revenue sharing agreement for such fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I refused to accept their response because they didn't tell the truth. I agreed that when I called on 10/*** they did tell me about the transfer fee. But this was the only time they did that. During the first two calls, they weren't transparent and upfront about this. During all three calls, they didn't refer me to the website cited in their response. The information was sketchy to me. I don't understand why they shared this link AFTER I complained on Revdex.com, not when I called them. Also, I clearly remembered, during the first call, they did say my funds were secure and they wouldn't charge any transfer fee. They mentioned in their response they have the transcription for the second call. I wondered if they have transcripts for all three calls.
I still wanted my money back. I also wanted them to share the three transcripts of the phone calls just to verify their claims.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
When you initiated the ACAT for your Stash account, we understand that you were not aware of the associated fee. Although the fee is referenced in the FAQ section of our website and disclosed elsewhere on the site, we understand the fee was unexpected on your part. We are regretful that we were unable to offer you the level of customer service you expected of us. Your money’s important to you, and we would like to rectify our relationship with you. As a resolution to this matter, we will send you a check for $75 reimbursement for the ACAT fee. We hope to serve you again in the future. And we thank you for helping us improve the quality of our service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Here is what happened: I transferred all my funding from Stash to another investment company at the end of September, 2017. Several days after that, my Stash account was locked so I called them and was told the transfer was still being processed. A few days after, I called again still no updates regarding what happened. The account remained locked. I was concerned because $75 didn't get transferred but I didn't have access to the account and didn't know what happened. During both calls, however, I was assured Stash won't charge money for the transfer and the remaining balance will be mine to keep. After the second call with Stash, I also contacted the new company which is receiving the funding; they told me the transfer had been completed on their end. But I waited for another week and called Stash for the third time (10//17). Someone on the phone looked into this issue, and after a few minutes holding, he told me the transfer was completed but their custodial partner (***) charged me $75 for the transfer and can't give me a refund. I asked why and he said this is a standard policy (which is called automated clearing account transfer or ACAT). But I was pissed because up till this call, no one had ever talked about this fee, no did I receive any receipt or email notice. The thing is they locked my account a few days after I requested the transfer and they did everything behind my back. I asked to talk to a manager and he did transfer me to a manager. Unfortunately, the manager basically told me the same thing.
What is even more ridiculous is they suggested I contact the receiving company and see whether they would give a compensation because they did not tell me the transfer would cost me money! Ok, if you think this is it, you are wrong - it is far from over. They dared to say *** will not issue a refund. Wait a minute, ***, as a clearing company, basically just follow the instructions given by Stash and the agreement between them. They won't get to keep all the $75. My money was under Stash's account not theirs! I was furious but remained calm and hung up.
Then I called *** and as I expected they told me what I thought they would tell me. They were just following the instructions from Stash. Most, if not all, of the money they charged will go to Stash. They can't even discuss the charge with me because the agreement between them and Stash doesn't allow them to do that.
To be honest, I liked their investment plans, but was just exploring other companies. I was going to come back to Stash and started investing again. But now I am totally pissed given the way they dealt with this. I will never come back or recommend Stash to anyone.
The Client prompted the Automated Customer Account Transfer (ACAT) of his investments and funds from Stash to another brokerage account on September , 2017. Effectively, Stash locked the Client’s account as to avoid incidental transactions which could delay or disrupt the process.
The Client called Stash’s Customer Support team on October *, 2017 to inquire about the progress. The Client was notified of the standard ACAT timeline and what to expect. The Client was informed why the account was locked and that the fractional shares would be liquidated to cash as no brokerage firm will accept a transfer of any kind containing fractional shares. The Client was also notified that with regards to the cash within the account, a standard $75 would be deducted for the processing of the transfer. All information regarding transfers and relevant fees also are available on the Stash website (***).
The Client called Stash’s Customer Support team on October *, 2017 to inquire about the process, as he had noticed the funds within his account custodied with RBC, as well as the funds within his Stash application, which was still restricted. The Client was informed that the Stash application would need to be manually updated by one of our engineers to reflect the ACAT transfer, as this is done by Stash’s custodian and does not pass through any APIs into the Stash system.
The manual representation of the transfer was completed on October *, 2017.
On October , 2017 the Client called Stash’s Customer Support team to inquire about a “missing” $75 from the transfer. The Client was again informed of the $75 ACAT transfer fee, to which the Client replied that he was not informed of such fee, contrary to what was relayed to Client on October *, 2017. The Client was again informed that the the $75 fee is one that Stash’s custodian, *** Clearing, charges and Stash does not have any control over said fee, and could not refund such fee. The Client was upset and began to claim such a fee was unethical. The Client was informed that such fees are commonplace within the financial services industry, though it does vary from firm to firm. The Client was advised that while Stash could not refund such fee, that the firm in which custodies with RBC could potentially compensate the client, as this as well is commonplace. The Client requested the phone number of Stash’s custodian, *** Clearing, and was given the phone number upon request.
On October , 2017 the Client contacted *** Clearing, which informed him that unfortunately they could not speak to the fee due to the contract between Stash and *** Clearing, and that the Client should contact Stash to discuss the matter. The Client began to “berate the [***] client service representative before abruptly hanging up.”
The Client was, at no time, told that Stash would receive any funds from the ACAT transfer fee from ***, as there is no such arrangement between the two companies. *** Clearing, as the custodian, will process the transfer request and act upon it, and receive $75 as the processing fee. This fee is received by *** Clearing solely, and there is no revenue sharing agreement for such fees.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I refused to accept their response because they didn't tell the truth. I agreed that when I called on 10/*** they did tell me about the transfer fee. But this was the only time they did that. During the first two calls, they weren't transparent and upfront about this. During all three calls, they didn't refer me to the website cited in their response. The information was sketchy to me. I don't understand why they shared this link AFTER I complained on Revdex.com, not when I called them. Also, I clearly remembered, during the first call, they did say my funds were secure and they wouldn't charge any transfer fee. They mentioned in their response they have the transcription for the second call. I wondered if they have transcripts for all three calls.
I still wanted my money back. I also wanted them to share the three transcripts of the phone calls just to verify their claims.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
When you initiated the ACAT for your Stash account, we understand that you were not aware of the associated fee. Although the fee is referenced in the FAQ section of our website and disclosed elsewhere on the site, we understand the fee was unexpected on your part. We are regretful that we were unable to offer you the level of customer service you expected of us. Your money’s important to you, and we would like to rectify our relationship with you. As a resolution to this matter, we will send you a check for $75 reimbursement for the ACAT fee. We hope to serve you again in the future. And we thank you for helping us improve the quality of our service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely