Stash Reviews (%countItem)
Stash Rating
Address: 500 Fashion Ave, New York, New York, United States, 10018-4502
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I opened an account to experiment a bit. I was looking at it for an investment tool. Ultimately I decided it was not for me. I closed my account and 2 months later I have not been refunded. There is no accountability. I have been given false explanations and no one has taken responsibility for resolving my issue. I cannot stress enough that Stash could access my bank account to debit funds but when a refund is involved the wheels come off the wagon.
I opened an account to experiment a bit. I was looking at it for an investment tool. Ultimately I decided it was not for me. I closed my account and 2 months later I have not been refunded. There is no accountability. I have been given false explanations and no one has taken responsibility for resolving my issue. I cannot stress enough that Stash could access my bank account to debit funds but when a refund is involved the wheels come off the wagon.
in 2017 I used a stash app for a couple months. I then chose ti withdraw all funds and then removed the app from my phone. I just found out they have been charging me a $1 monthly service fee without my consent since some time in 2018.on 5//2019 I called stash asking for a refund and explained I closed the account on my phone. I was told by the rep that they were charging me because I had 1 cent in the account and there was no refund option. This was fraudulent as I had chose to withdraw all funds and close the account on the app. They clearly kept a penny in the account in order to keep it open and charge me a bogus consulting fee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
in 2017 I used a stash app for a couple months. I then chose ti withdraw all funds and then removed the app from my phone. I just found out they have been charging me a $1 monthly service fee without my consent since some time in 2018.on 5//2019 I called stash asking for a refund and explained I closed the account on my phone. I was told by the rep that they were charging me because I had 1 cent in the account and there was no refund option. This was fraudulent as I had chose to withdraw all funds and close the account on the app. They clearly kept a penny in the account in order to keep it open and charge me a bogus consulting fee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
The process of receiving the funds I invested in the stash retire account will not be transferred to my bank account. I have repeatedly submitted the paperwork and closed my account but they continue to repeatedly stall to avoid transferring my money?
contacted STASH in early May to close her Stash Invest account. After completing her form, Stash reviewed the document and on May *, 2019 and indicated to *** changes that need to be made. She remitted a new form which also contained errors. During a May , 2019 review additional errors were identified. On May , 2019 we again attempted the distribution but noticed further errors.
*** submitted an accurate and complete distribution form on May , 2019. The distribution form was accepted and the distribution processed on May , 2019. Upon a review of correspondence the process could have been more clearly communicated and additional coaching is being provided to agents on review of documentation.
We apologize for the inconvenience.
The process of receiving the funds I invested in the stash retire account will not be transferred to my bank account. I have repeatedly submitted the paperwork and closed my account but they continue to repeatedly stall to avoid transferring my money?
contacted STASH in early May to close her Stash Invest account. After completing her form, Stash reviewed the document and on May *, 2019 and indicated to *** changes that need to be made. She remitted a new form which also contained errors. During a May , 2019 review additional errors were identified. On May , 2019 we again attempted the distribution but noticed further errors.
*** submitted an accurate and complete distribution form on May , 2019. The distribution form was accepted and the distribution processed on May , 2019. Upon a review of correspondence the process could have been more clearly communicated and additional coaching is being provided to agents on review of documentation.
We apologize for the inconvenience.
ive been locked out of my account after it was already authorized and my ID verified. now I cant buy or sell and my money is seemingly being held hostage.
contacted STASH on May *, 2019 regarding approval of his account. Unfortunately we were not able to open the account as we could not verify ***’s SSN. A copy of the card was requested and submitted for approval. Given the account was not in a complete state the SSN was updated and the account automatically moved to an approved state.
On May , 2019 a random review of accounts identified that the documentation was insufficient for approval. ***’s account was locked and an original SSN was requested. On May , 2019 *** indicated he was able to submit the new document as Stash was closed for the weekend and holiday, on May , 2019 a follow-up request document request was sent to ***. As soon as the document is produced the account will be unlocked.
Thank you and we apologize for the inconvenience.
ive been locked out of my account after it was already authorized and my ID verified. now I cant buy or sell and my money is seemingly being held hostage.
contacted STASH on May *, 2019 regarding approval of his account. Unfortunately we were not able to open the account as we could not verify ***’s SSN. A copy of the card was requested and submitted for approval. Given the account was not in a complete state the SSN was updated and the account automatically moved to an approved state.
On May , 2019 a random review of accounts identified that the documentation was insufficient for approval. ***’s account was locked and an original SSN was requested. On May , 2019 *** indicated he was able to submit the new document as Stash was closed for the weekend and holiday, on May , 2019 a follow-up request document request was sent to ***. As soon as the document is produced the account will be unlocked.
Thank you and we apologize for the inconvenience.
This bank has constantly placed restrictions on my Stash Debit account (first notification of restriction 4/*). The company stated that the restrictions were ALLEGEDLY caused by unusual activity (they couldn't tell me what or why) going on with my account. I never did any usual activities with the card except link some outside banks (1 being my business account in which I was unaware that business accounts weren't allowed). I removed the card from my employer's direct deposit. I emailed documents on the same day to verify I was the owner of my linked bank and business account. They removed the restriction stating that I could receive direct deposits as well as withdraw. I then replaced this account on my company's direct deposit 4/. After this issue I used the card to spend the last of what was available. On May *** I received an email stating that my card was placed on restriction again. The message stated my account was restricted locked or slated to be closed (no notification of closure). I ignored the message until May *** my payday, I noticed that my funds were not there. I called on this day at 7:30 am to find out why and the rep gave me some sort of excuse saying that my my funds weren't available because it depended on when my employer submitted payroll to process. I began to get irate because I was pretty certain this wasn't the case and I asked to be transferred to a supervisor ( all of the reps here act like they are the supervisor so they won't have to transfer to an actual supervisor. Once he finally did decide to transfer me the supervisor informed me that my account was closed and that my direct deposit would be rejected. They literally sent me through hoops. They are liars here. I then called back later to have my invest account closed and now they're telling mew that since I had a custodial account they had to close that first which takes 3-5 business days and then call back to close out the parent account. I now have to wait on the money I put into this account over about a 1.5 year period (estimated.)
On March , 2019, *** contacted Stash via phone regarding the status of her account that was locked. *** was advised to allow two business days for review.
On a separate occasion on March , 2019, she contacted Stash as her Invest account was also locked as she had linked a Business Bank Account which was prohibited. We advise during the bank linking process that only personal accounts are allowed and also have help center articles which provide similar information. In order to unlock her Stash Invest and Retire accounts a copy of a bank statement for a personal account, the bank statement for the business account and articles of incorporation were provided indicating she was the sole owner of the account. On April *, 2019 these accounts were unrestricted by Stash.
*** also has a Stash Debit account which she created in early February.
On April *, 2019 *** contacted Stash regarding a Direct Deposit that was also posted to her account. As it was in a locked status it would be returned to the originator.
On May *** 2019, *** again contacted Stash and was advised that her Stash Debit account was placed in restricted status due to unusual activity allowing her to use the remainder funds on the account. Later that day *** contacted Stash again asking to speak to a supervisor. *** was transferred to a supervisor that confirmed the status of the account.
Following receipt of the complaint on May , 2019, a supervisor from Green Dot’s corporate office reviewed her concern and her account. It’s been determined the account will remain in restricted status due ***’s external bank reporting she had three NSF’s. Green Dot has attempted to contact the customer on May , 2019, and May , 2019 however, we were able to leave *** a voicemail with our direct contact information.
As of May , 2019, *** has closed her Stash Invest and Stash Custodial accounts. Her Stash Debit account is in a customer initiated spend down status. After reaching the zero balance state the account will no longer be able to be used.
We apologize for the inconvenience.
This bank has constantly placed restrictions on my Stash Debit account (first notification of restriction 4/*). The company stated that the restrictions were ALLEGEDLY caused by unusual activity (they couldn't tell me what or why) going on with my account. I never did any usual activities with the card except link some outside banks (1 being my business account in which I was unaware that business accounts weren't allowed). I removed the card from my employer's direct deposit. I emailed documents on the same day to verify I was the owner of my linked bank and business account. They removed the restriction stating that I could receive direct deposits as well as withdraw. I then replaced this account on my company's direct deposit 4/. After this issue I used the card to spend the last of what was available. On May *** I received an email stating that my card was placed on restriction again. The message stated my account was restricted locked or slated to be closed (no notification of closure). I ignored the message until May *** my payday, I noticed that my funds were not there. I called on this day at 7:30 am to find out why and the rep gave me some sort of excuse saying that my my funds weren't available because it depended on when my employer submitted payroll to process. I began to get irate because I was pretty certain this wasn't the case and I asked to be transferred to a supervisor ( all of the reps here act like they are the supervisor so they won't have to transfer to an actual supervisor. Once he finally did decide to transfer me the supervisor informed me that my account was closed and that my direct deposit would be rejected. They literally sent me through hoops. They are liars here. I then called back later to have my invest account closed and now they're telling mew that since I had a custodial account they had to close that first which takes 3-5 business days and then call back to close out the parent account. I now have to wait on the money I put into this account over about a 1.5 year period (estimated.)
On March , 2019, *** contacted Stash via phone regarding the status of her account that was locked. *** was advised to allow two business days for review.
On a separate occasion on March , 2019, she contacted Stash as her Invest account was also locked as she had linked a Business Bank Account which was prohibited. We advise during the bank linking process that only personal accounts are allowed and also have help center articles which provide similar information. In order to unlock her Stash Invest and Retire accounts a copy of a bank statement for a personal account, the bank statement for the business account and articles of incorporation were provided indicating she was the sole owner of the account. On April *, 2019 these accounts were unrestricted by Stash.
*** also has a Stash Debit account which she created in early February.
On April *, 2019 *** contacted Stash regarding a Direct Deposit that was also posted to her account. As it was in a locked status it would be returned to the originator.
On May *** 2019, *** again contacted Stash and was advised that her Stash Debit account was placed in restricted status due to unusual activity allowing her to use the remainder funds on the account. Later that day *** contacted Stash again asking to speak to a supervisor. *** was transferred to a supervisor that confirmed the status of the account.
Following receipt of the complaint on May , 2019, a supervisor from Green Dot’s corporate office reviewed her concern and her account. It’s been determined the account will remain in restricted status due ***’s external bank reporting she had three NSF’s. Green Dot has attempted to contact the customer on May , 2019, and May , 2019 however, we were able to leave *** a voicemail with our direct contact information.
As of May , 2019, *** has closed her Stash Invest and Stash Custodial accounts. Her Stash Debit account is in a customer initiated spend down status. After reaching the zero balance state the account will no longer be able to be used.
We apologize for the inconvenience.
Ok so I opened a stash account I added my link account of my cousin because we have joint accounts everything went good I had a transaction of 25000 go great & smoothly only thing my debit account transfers wasnt working so I had to do from my investment& then to my debit which was fine no rush & then my us bank account froze because we had unpaid debt & stash locked my account why I dont know because us bank is a whole different bank so they return thr 1k deposit which was also fine account still locked been almost 2 weeks I called they asked for bank statement & my id & letter showing we had joint account so I emailed all that then Geeta turn around & asked for bank stamp my bank dont do those for verification letters & asked for lisa id why idk its not her account verification letters & bank statements I still have my $2500 on there my account still locked everything they ask me for I provided to them but my account still locked I just need help please help me & I know in the near by future make sure my external account dont have no issue because its sucks I just ask for help but other than that I love stash I recommend it & just to help you all in the future customer service need practice some rude some dont know just talk to team so you all can grow ....
contacted STASH on May *, 2019 to have her account unlocked. She has a personal brokerage account, retirement account and debit account. At that time STASH Customer Service identified that *** had another person’s bank account linked to STASH Account. As part of our fraud prevention procedure a series of documents were requested from ***. Several documents were provided however they did not meet the standards and requirements and additional information was requested. There was significant correspondence between *** and STASH Customer Service, and on May *, 2019 STASH reached out to US Bank for verification of ***’s account.
STASH Customer Service has been unable to verify that *** rightfully has access to the US Bank account and as a result her accounts remain locked. If *** is unable to provide the accurate documents to STASH Customer Service in the next 14 business days, the team will try again to push the funds back to the originating bank account. We apologize for the inconvenience. Please call STASH Customer Service at your earliest convenience at ***.
For the most part, I was pleased with Stash. However, my last experience with them has soured me on the company. For months, I was buying and selling investments with no problem. Then came the introduction of two-factor authentication; a good idea and I jumped right on it - until I needed to access my account.
Since the introduction of the new security protocol, I have not been able to log into my account. Several emails later, I got a response telling me they were swamped (I guess it just wasn't me) and I should expect a response within 24 hours - that was over a week ago. What makes it particularly galling is I was trying to sell some stock to minimize my losses during the recent downturn in the market. After reading some of the reviews, it seems the flexibility and service we are now paying for is minimal at best.
If this problem ever gets resolved, I'll be closing this account and taking by portfolio elsewhere.
Too bad; until this issue arose, I was was pretty pleased with the service...
For the most part, I was pleased with Stash. However, my last experience with them has soured me on the company. For months, I was buying and selling investments with no problem. Then came the introduction of two-factor authentication; a good idea and I jumped right on it - until I needed to access my account.
Since the introduction of the new security protocol, I have not been able to log into my account. Several emails later, I got a response telling me they were swamped (I guess it just wasn't me) and I should expect a response within 24 hours - that was over a week ago. What makes it particularly galling is I was trying to sell some stock to minimize my losses during the recent downturn in the market. After reading some of the reviews, it seems the flexibility and service we are now paying for is minimal at best.
If this problem ever gets resolved, I'll be closing this account and taking by portfolio elsewhere.
Too bad; until this issue arose, I was was pretty pleased with the service...
Ok so I opened a stash account I added my link account of my cousin because we have joint accounts everything went good I had a transaction of 25000 go great & smoothly only thing my debit account transfers wasnt working so I had to do from my investment& then to my debit which was fine no rush & then my us bank account froze because we had unpaid debt & stash locked my account why I dont know because us bank is a whole different bank so they return thr 1k deposit which was also fine account still locked been almost 2 weeks I called they asked for bank statement & my id & letter showing we had joint account so I emailed all that then Geeta turn around & asked for bank stamp my bank dont do those for verification letters & asked for lisa id why idk its not her account verification letters & bank statements I still have my $2500 on there my account still locked everything they ask me for I provided to them but my account still locked I just need help please help me & I know in the near by future make sure my external account dont have no issue because its sucks I just ask for help but other than that I love stash I recommend it & just to help you all in the future customer service need practice some rude some dont know just talk to team so you all can grow ....
contacted STASH on May *, 2019 to have her account unlocked. She has a personal brokerage account, retirement account and debit account. At that time STASH Customer Service identified that *** had another person’s bank account linked to STASH Account. As part of our fraud prevention procedure a series of documents were requested from ***. Several documents were provided however they did not meet the standards and requirements and additional information was requested. There was significant correspondence between *** and STASH Customer Service, and on May *, 2019 STASH reached out to US Bank for verification of ***’s account.
STASH Customer Service has been unable to verify that *** rightfully has access to the US Bank account and as a result her accounts remain locked. If *** is unable to provide the accurate documents to STASH Customer Service in the next 14 business days, the team will try again to push the funds back to the originating bank account. We apologize for the inconvenience. Please call STASH Customer Service at your earliest convenience at ***.
I have sent three times for a debit card. Stash Invest first made me to sign up with a deposit. I have msgd. and get a response of what to do but after I tell them I have done that three times already and still nothing in the mail.
On May *, 2019, *** contacted STASH Customer Service via email requesting a debit card. *** was advised to log into her app and process the request for a new debit card. *** stated she had previously requested a STASH debit card.
On May *, 2019, *** contacted STASH and was advised the card requested was returned to STASH’s Corporate Office as a “Return Mail”. A STASH representative verified the address and advised *** to log into her app and process a new request for a debit card.
On May *, 2019, *** contacted STASH again via email regarding the status of her debit card. The Stash representative verified the address and advised the customer that the cards ordered previously have been returned as “Returned Mail” due to the address provided may be undeliverable.
Following receipt of ***’s Revdex.com complaint on May *, 2019, a supervisor from Green Dot’s corporate office reviewed her concern and determined that ***’s address contains a PO BOX and Financial Instruments, such as a Debit Card, will not be delivered to a PO BOX. Green Dot has attempted to contact the customer on May , 2019, and unsuccessful in our attempts and was unable to leave a voicemail due to no mailbox. When *** has a chance, can she please reach out to STASH Customer Service at to give a new mailing address. Thank you and apologizes for the inconvenience.
I have sent three times for a debit card. Stash Invest first made me to sign up with a deposit. I have msgd. and get a response of what to do but after I tell them I have done that three times already and still nothing in the mail.
On May *, 2019, *** contacted STASH Customer Service via email requesting a debit card. *** was advised to log into her app and process the request for a new debit card. *** stated she had previously requested a STASH debit card.
On May *, 2019, *** contacted STASH and was advised the card requested was returned to STASH’s Corporate Office as a “Return Mail”. A STASH representative verified the address and advised *** to log into her app and process a new request for a debit card.
On May *, 2019, *** contacted STASH again via email regarding the status of her debit card. The Stash representative verified the address and advised the customer that the cards ordered previously have been returned as “Returned Mail” due to the address provided may be undeliverable.
Following receipt of ***’s Revdex.com complaint on May *, 2019, a supervisor from Green Dot’s corporate office reviewed her concern and determined that ***’s address contains a PO BOX and Financial Instruments, such as a Debit Card, will not be delivered to a PO BOX. Green Dot has attempted to contact the customer on May , 2019, and unsuccessful in our attempts and was unable to leave a voicemail due to no mailbox. When *** has a chance, can she please reach out to STASH Customer Service at to give a new mailing address. Thank you and apologizes for the inconvenience.
I notice that the address on the site and looking the company up is two different address in ***. that is where my money will be held. I think I will not be invest in this on site banking system. I also read some of the reviews on this site and they where not the good reviews. I will take a chance with a bank thats been around for more then 4year, that I know is not doing very well. Good luck to you all.
I notice that the address on the site and looking the company up is two different address in ***. that is where my money will be held. I think I will not be invest in this on site banking system. I also read some of the reviews on this site and they where not the good reviews. I will take a chance with a bank thats been around for more then 4year, that I know is not doing very well. Good luck to you all.
Everything has always worked as expected. Good platform to watch your investments grow. Not for folks looking to daytrade or trade at a specific price. Good platform for buy and hold. Never any problems.
I invested in stock on behalf of myself and son after seeing that my small investment was growing and that of my son(larger investment) was declining I couldn’t get any help from the app. To withdraw my sons money to invest in another broker you are literally given the run of the mill. It’s all a big circle which leads me to believe something is not right about this site. Common sense will tell you if we have the same stock and he has more capital he woul be making money not losing money. Some things not right for there to be not a single contact email or customer service representative.
On July *, 2019 *** contacted Stash Customer Service to close a custodial account. We replied promptly on July *, 2019 to do so. Since that time there has been no contact with ***.
Custodial accounts have specific requirements around closing. The funds must be used for the benefit of the minor as such they can not be self-closed and require intervention from Stash Customer Service. You can find this information on *** (***) and outlining the process should a customer attempt to close an account, specifically a custodial account.
As for the accounts being different, portfolio values can change based even if the stocks being held are the same depending on the time the purchase is made, and the investment performance since purchase.
Stash Customer Service followed up on May *, 2019 to determine if *** would like the custodial account closed.