Stash Reviews (%countItem)
Stash Rating
Address: 500 Fashion Ave, New York, New York, United States, 10018-4502
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I've been using Stash for about 16 months now and I've loved the service. I have both a brokerage account and an IRA and I'm looking forward to opening a checking account. Even though I keep around $500 in each account, my returns more than cover the $2 fee I pay each month (and knowingly signed up for). I find the educational materials to be enjoyable and informative to read. I've never had a problem with billing. The two occasions in which I've contacted customer service I've received quick, helpful responses. I'm looking forward to continuing to invest with Stash.
I've been using Stash for about 16 months now and I've loved the service. I have both a brokerage account and an IRA and I'm looking forward to opening a checking account. Even though I keep around $500 in each account, my returns more than cover the $2 fee I pay each month (and knowingly signed up for). I find the educational materials to be enjoyable and informative to read. I've never had a problem with billing. The two occasions in which I've contacted customer service I've received quick, helpful responses. I'm looking forward to continuing to invest with Stash.
I have been getting heavily involved in investing over the past year. I came across this company, Stash Investments. I wanted to give them a try so I signed up and made a couple of small deposits. Those went smoothly. Then I attempted to make a larger deposit and to my surprise the funds never showed in the account nor did I receive any sort of rejection from my bank. I thought nothing of it and just went about business as usual. I attempted the same transaction, depositing a certain amount of funds into my stock portfolio with Stash. A week went by with no credit in my account and no news from my bank. I went to the company several times with emails that were not answered for days. I kept asking where my money was. Their explanation was that they had a guess is the best way I can put it that my bank didn't have the sufficient funds. (it did). So in essence my money was tied up twice for extended periods of time with no attempt to actually pull the money from my bank which was the intent. Therefore my money was tied up and at their disposal during that timeframe. During that time there were several investments I wished I could have taken advantage of and was therefore unable to because they cancelled both deposits/withdrawals with an excuse of we want to make sure our customers to incur late fees. But you see there was plenty of money in the account or I would never have setup the deposit to begin with. If you want to be cautionary with a certain customer after their bank rejects you once then thats fine or if you don't want to give them an instant credit which my other investments platforms do without confirmation of funds thats fine too. But to deliberately ignore my request for them to withdraw the funds from my account and instead just tie them up based on excuses is unethical and cost me money. They didn't respond to me for days and when they did those were their reasons. But yet a day later I attempted it again to see confirm it was all nonsense they were giving me and sure enough it was. My deposit went through the same day with no issues. So in my mind they are holding investors money and either investing it themselves in the meantime or whatever they are doing with other individuals money for approx. 10 days while the actual owner-of that money is left high and dry. I have a major issue with this and I would go so far as to call it criminal. There were several investments that I could have made a decent amount of money on had Stash not tied up my funds purposely with no right to do so.
I would suggest that anyone considering using this firm think twice about it. They have 20 complaints approx. on Revdex.com and I didn't look but it wouldn't surprise me to see many of them unanswered.
Take care all
I have been getting heavily involved in investing over the past year. I came across this company, Stash Investments. I wanted to give them a try so I signed up and made a couple of small deposits. Those went smoothly. Then I attempted to make a larger deposit and to my surprise the funds never showed in the account nor did I receive any sort of rejection from my bank. I thought nothing of it and just went about business as usual. I attempted the same transaction, depositing a certain amount of funds into my stock portfolio with Stash. A week went by with no credit in my account and no news from my bank. I went to the company several times with emails that were not answered for days. I kept asking where my money was. Their explanation was that they had a guess is the best way I can put it that my bank didn't have the sufficient funds. (it did). So in essence my money was tied up twice for extended periods of time with no attempt to actually pull the money from my bank which was the intent. Therefore my money was tied up and at their disposal during that timeframe. During that time there were several investments I wished I could have taken advantage of and was therefore unable to because they cancelled both deposits/withdrawals with an excuse of we want to make sure our customers to incur late fees. But you see there was plenty of money in the account or I would never have setup the deposit to begin with. If you want to be cautionary with a certain customer after their bank rejects you once then thats fine or if you don't want to give them an instant credit which my other investments platforms do without confirmation of funds thats fine too. But to deliberately ignore my request for them to withdraw the funds from my account and instead just tie them up based on excuses is unethical and cost me money. They didn't respond to me for days and when they did those were their reasons. But yet a day later I attempted it again to see confirm it was all nonsense they were giving me and sure enough it was. My deposit went through the same day with no issues. So in my mind they are holding investors money and either investing it themselves in the meantime or whatever they are doing with other individuals money for approx. 10 days while the actual owner-of that money is left high and dry. I have a major issue with this and I would go so far as to call it criminal. There were several investments that I could have made a decent amount of money on had Stash not tied up my funds purposely with no right to do so.
I would suggest that anyone considering using this firm think twice about it. They have 20 complaints approx. on Revdex.com and I didn't look but it wouldn't surprise me to see many of them unanswered.
Take care all
I can no longer access my investment account. I have contacted them twice asking where it is as it states my email is no longer in there system. I cannot tell if someone stole my account, changed the email and took my balance.
contacted STASH on September *, 2018 and later again on September *, 2018, at the time of the complaint we had not yet responded to the email on September ,2018. On September *, 2018 when indicating she (***) wanted to close their account they received an autoresponder with directions. That e-mail was initiated from “***.” The user would not have been able to complete the directions as they were likely logging in from the wrong email. STASH Customer Service did locate a user with the same name whose e-maii is “***”
STASH Customer Service reached out by phone to Tracy and also replied to her email correspondence. We will be happy to help her close the account, but need her to call the STASH Customer Service team and or initiate correspondence from the correct email.
Tell us why here...
I can no longer access my investment account. I have contacted them twice asking where it is as it states my email is no longer in there system. I cannot tell if someone stole my account, changed the email and took my balance.
contacted STASH on September *, 2018 and later again on September *, 2018, at the time of the complaint we had not yet responded to the email on September ,2018. On September *, 2018 when indicating she (***) wanted to close their account they received an autoresponder with directions. That e-mail was initiated from “***.” The user would not have been able to complete the directions as they were likely logging in from the wrong email. STASH Customer Service did locate a user with the same name whose e-maii is “***”
STASH Customer Service reached out by phone to Tracy and also replied to her email correspondence. We will be happy to help her close the account, but need her to call the STASH Customer Service team and or initiate correspondence from the correct email.
Tell us why here...
So this year I signed up with stash, well due to some unforeseen issues and a horrible car accident I was in. I was out of work due to sustaining major injuries. I tried to remove my account from the stash website and that wasn’t even possible because they gave no option to remove it. Well I had made contact with them to stop my payments and they never did and continued to attempt to withdrawal funds from my account for a $1. Because of they’re negligence my account accumulated $200 innover draft fees. And my bank informed me to call them to reverse the charges and they lied about receiving funds to reverse. So due to this issue it caused my account to be closed. I want this resolved or I will go to a lawyer and start a lawsuit against this company because I’m not the first person to have this issue with this company.
There was one phone call received from *** on June , 2018. In the phone call, she mentioned reaching out to STASH a month earlier to remove her bank account, but we have no trace of that email on file, the email on this Revdex.com form or the phone number provided.
On the one phone call (on June ), she discussed the overdraft fees from her bank from an Auto-Stash transfer as well as a $1 monthly fee. The STASH agent explained that the transfers she was referring to never made it into the STASH account, so we are not able to return/reverse the funds. On the call, *** asked for the STASH agent to email her that the funds never made it to the account, so she can pass along to her bank. The STASH agent did so immediately after ending the phone call.
Regarding the returns, ***’ bank provided the reason code R01 for each of the returned deposits which means insufficient funds. The transfers occurred on May , 2018 and June *, 2018 and were returned on June *, 2018 and June *, 2018 respectively. For all return deposits, our custodian, Apex Clearing charges a fee, which we cover as a courtesy for the user.
On July *, 2018, *** had another returned deposit due to R02, which means the linked bank account is currently closed. This return came from the $1 monthly fee as well. For return deposits from R02, we lock the account so the user does not occur additional returns. Since the bank account is closed, we also unlink it from the STASH account when a return occurs.
Currently, *** has $29.36 in her STASH account and the funds are invested. If she is looking to withdraw the funds, she would need to relink a bank account and then either sell the investments and transfer the funds to the bank or initiate a close (after linking a bank) which will automate the process. This process typically takes 2 full business days once the account owner sells the investments, and another 1-3 business days once the funds are withdrawn, to settle in the account owner’s bank account. If she does not want to link a bank to transfer the funds in the account, please have her confirm the address on file is correct and we can process a check to the address on file.
There is no further correspondence from *** requesting a close of her account, which is why the funds are still in her account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My bank stated that because of them trying to withdrawal funds from my account. Was the reason why I accumulated the nsf fees. So I can’t even open up a checking account. So I want those nsf I was charged sent to my bank so I can reopen my account with them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
For one the customer service is absolutely horrible; I had been experiencing issues with my account for several weeks submitted a request to solve issue via their online form ("email" button) and never received a response. Secondly, when I attempted to call customer service I was told expected wait time was approximately 5 minutes and that turned into almost half an hour just to get a hold of someone. Thirdly, the entire "linking account" they locked my account because I received a notification to relink my account and kept receiving errors but they were still withdrawing money from my checking account for the Auto-Stash.
I closed out my account after having enough of their customer service and faulty issues with the app/account, so will see in time how this will work out. But anytime a company refuses to get in touch with customers to help resolve issues in my mind sends a message of being untrustworthy. I will look for other ways to invest for now on.
So this year I signed up with stash, well due to some unforeseen issues and a horrible car accident I was in. I was out of work due to sustaining major injuries. I tried to remove my account from the stash website and that wasn’t even possible because they gave no option to remove it. Well I had made contact with them to stop my payments and they never did and continued to attempt to withdrawal funds from my account for a $1. Because of they’re negligence my account accumulated $200 innover draft fees. And my bank informed me to call them to reverse the charges and they lied about receiving funds to reverse. So due to this issue it caused my account to be closed. I want this resolved or I will go to a lawyer and start a lawsuit against this company because I’m not the first person to have this issue with this company.
There was one phone call received from *** on June , 2018. In the phone call, she mentioned reaching out to STASH a month earlier to remove her bank account, but we have no trace of that email on file, the email on this Revdex.com form or the phone number provided.
On the one phone call (on June ), she discussed the overdraft fees from her bank from an Auto-Stash transfer as well as a $1 monthly fee. The STASH agent explained that the transfers she was referring to never made it into the STASH account, so we are not able to return/reverse the funds. On the call, *** asked for the STASH agent to email her that the funds never made it to the account, so she can pass along to her bank. The STASH agent did so immediately after ending the phone call.
Regarding the returns, ***’ bank provided the reason code R01 for each of the returned deposits which means insufficient funds. The transfers occurred on May , 2018 and June *, 2018 and were returned on June *, 2018 and June *, 2018 respectively. For all return deposits, our custodian, Apex Clearing charges a fee, which we cover as a courtesy for the user.
On July *, 2018, *** had another returned deposit due to R02, which means the linked bank account is currently closed. This return came from the $1 monthly fee as well. For return deposits from R02, we lock the account so the user does not occur additional returns. Since the bank account is closed, we also unlink it from the STASH account when a return occurs.
Currently, *** has $29.36 in her STASH account and the funds are invested. If she is looking to withdraw the funds, she would need to relink a bank account and then either sell the investments and transfer the funds to the bank or initiate a close (after linking a bank) which will automate the process. This process typically takes 2 full business days once the account owner sells the investments, and another 1-3 business days once the funds are withdrawn, to settle in the account owner’s bank account. If she does not want to link a bank to transfer the funds in the account, please have her confirm the address on file is correct and we can process a check to the address on file.
There is no further correspondence from *** requesting a close of her account, which is why the funds are still in her account.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My bank stated that because of them trying to withdrawal funds from my account. Was the reason why I accumulated the nsf fees. So I can’t even open up a checking account. So I want those nsf I was charged sent to my bank so I can reopen my account with them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
For one the customer service is absolutely horrible; I had been experiencing issues with my account for several weeks submitted a request to solve issue via their online form ("email" button) and never received a response. Secondly, when I attempted to call customer service I was told expected wait time was approximately 5 minutes and that turned into almost half an hour just to get a hold of someone. Thirdly, the entire "linking account" they locked my account because I received a notification to relink my account and kept receiving errors but they were still withdrawing money from my checking account for the Auto-Stash.
I closed out my account after having enough of their customer service and faulty issues with the app/account, so will see in time how this will work out. But anytime a company refuses to get in touch with customers to help resolve issues in my mind sends a message of being untrustworthy. I will look for other ways to invest for now on.
I have used the Stash out since last December and I’m very pleased so far. There are opportunities for education, and I can invest small amounts at a time.
I have used the Stash out since last December and I’m very pleased so far. There are opportunities for education, and I can invest small amounts at a time.
I've tried to contact this business several times. I've never recieved an email or phone call back. I want to cancel this service. I shut off withdrawls from my bank account, which I no longer do business with. Now my checking account is overdrawn and still am unable to contact Stash Investments. I'm starting to believe this is a scam.
reached out to Stash once via email and twice via phone, with the two phone calls leading to email communication initiated by a Stash agent. *** emailed to close his account on July , 2018 and immediately received an auto reply instructing him how to close the account. That email is attached for reference.
On July , 2018, *** called and was frustrated that his account was not closed, as the Smart-Save feature was still on. After listening to his calls with STASH, it seems he was confused that he turned on both the Auto-Stash feature and the Smart-Save feature. The closing process, as well as Auto-Stash and Smart-Save can be manually handled by the user via the website/app. Smart-Save is a feature users can turn on or off whenever they like. The feature is designed to pull incremental amounts from the linked bank account after doing a balance check. It should not pull if the funds are low in a user’s linked bank account. Therefore, when *** mentioned he had an overdraft fee incurred from Smart-Save, we requested screenshots to cover the fee for him once proof was provided that the fee did in fact occur from the Smart-Save transfer.
*** sent the screenshot on July , 2018 and we credited his Stash account for the $36 overdraft fee on July , 2018. All transfers into a user’s account (whether a credit or deposit,) have a five day hold on them to settle, per our custodian, Apex Clearing. Due to the five day hold, when *** tried to withdraw the $36 from his Stash account to his linked bank account. When we covered the fee on July , 2018, our email to *** indicated it will take 5-7 business days for the funds to be available to go to the account. We also initiated a close on his account on August *, 2018, per our email communication.
As a courtesy, we will credit the $36 to ***’s account. Please note, the account is currently closed and the bank is not linked, so in order to credit the funds, we would need to reopen, apply the credit and send a check to the address on file. Please note, this will take 7-10 business days.
I've tried to contact this business several times. I've never recieved an email or phone call back. I want to cancel this service. I shut off withdrawls from my bank account, which I no longer do business with. Now my checking account is overdrawn and still am unable to contact Stash Investments. I'm starting to believe this is a scam.
reached out to Stash once via email and twice via phone, with the two phone calls leading to email communication initiated by a Stash agent. *** emailed to close his account on July , 2018 and immediately received an auto reply instructing him how to close the account. That email is attached for reference.
On July , 2018, *** called and was frustrated that his account was not closed, as the Smart-Save feature was still on. After listening to his calls with STASH, it seems he was confused that he turned on both the Auto-Stash feature and the Smart-Save feature. The closing process, as well as Auto-Stash and Smart-Save can be manually handled by the user via the website/app. Smart-Save is a feature users can turn on or off whenever they like. The feature is designed to pull incremental amounts from the linked bank account after doing a balance check. It should not pull if the funds are low in a user’s linked bank account. Therefore, when *** mentioned he had an overdraft fee incurred from Smart-Save, we requested screenshots to cover the fee for him once proof was provided that the fee did in fact occur from the Smart-Save transfer.
*** sent the screenshot on July , 2018 and we credited his Stash account for the $36 overdraft fee on July , 2018. All transfers into a user’s account (whether a credit or deposit,) have a five day hold on them to settle, per our custodian, Apex Clearing. Due to the five day hold, when *** tried to withdraw the $36 from his Stash account to his linked bank account. When we covered the fee on July , 2018, our email to *** indicated it will take 5-7 business days for the funds to be available to go to the account. We also initiated a close on his account on August *, 2018, per our email communication.
As a courtesy, we will credit the $36 to ***’s account. Please note, the account is currently closed and the bank is not linked, so in order to credit the funds, we would need to reopen, apply the credit and send a check to the address on file. Please note, this will take 7-10 business days.
This company seems to be a scam. I was under the impression I was cashing out my account and they ended up taking 5.84 from my bank account whereby overdrawing it ( in addition to taking the other two small amounts they deposited .17 and some other small amount ) ended up costing me $34.00 X 3 in overdraft fees! They have no issues withdrawing money from my bank acct but absolutely will not fix their issues so that I can withdraw it when needed. Customer service does nothing to help, emails are not responded to, promises of returned calls to update me were never kept even from upper management. I've tried to contact them and received NO REPLIES AT ALL!
This company seems to be a scam. I was under the impression I was cashing out my account and they ended up taking 5.84 from my bank account whereby overdrawing it ( in addition to taking the other two small amounts they deposited .17 and some other small amount ) ended up costing me $34.00 X 3 in overdraft fees! They have no issues withdrawing money from my bank acct but absolutely will not fix their issues so that I can withdraw it when needed. Customer service does nothing to help, emails are not responded to, promises of returned calls to update me were never kept even from upper management. I've tried to contact them and received NO REPLIES AT ALL!
I have tried for nearly 2 weeks to withdraw my money from my stash acct and have yet to be successful. They have no issues withdrawing money from my bank acct but absolutely will not fix their issues so that I can withdraw it when needed. Customer service does nothing to help, emails are not responded to, promises of returned calls to update me were never kept even from upper management. You absolutely cannot get help from customer service and will have to take to social media to get a response from Stash. I will say that someone answers the phone when you call almost immediatly each time but it does no good as they are unable to do anything at all.
I have tried for nearly 2 weeks to withdraw my money from my stash acct and have yet to be successful. They have no issues withdrawing money from my bank acct but absolutely will not fix their issues so that I can withdraw it when needed. Customer service does nothing to help, emails are not responded to, promises of returned calls to update me were never kept even from upper management. You absolutely cannot get help from customer service and will have to take to social media to get a response from Stash. I will say that someone answers the phone when you call almost immediatly each time but it does no good as they are unable to do anything at all.
I incurred 5 different overdrafts to my bank account from this company. The first three they claimed were due to transfers I allegedly initiated. The last two were from the micro-deposits that were supposed to verify and link my bank account. After a 3 way phone call with the bank, they appeared to have interpreted what the banker had explained and denied they had done anything wrong. My bank, trying to alleviate my financial burden and accepting NO fault, refunded two of those drafts. But I then received two more overdrafts due to these initial 5.
On February 4, 2018, the Client re-linked her bank account to the Stash app. As part of authenticating the connection, two deposits less than $.50 cents each were deposited into the Client’s bank account. Once the two micro-deposits hit the bank, the Client is asked to go back to the Stash app and verify their bank account by inputting the two micro-deposit amounts.
Bank linking was complete on February 7, 2018 at which point the micro-deposits were withdrawn from the Client’s bank. The Client did not have necessary funds in her bank account to cover these withdrawals, so the Client’s bank issued Non-Sufficient Funds (NSF) fees for the two micro-deposit pulls on February 8, 2018.
On February 7, 2018 (after the bank linking was confirmed), the Client subsequently made 3 purchases. However, the withdrawals bounced and the Client incurred three additional NSF fees by her bank for these transactions.
The Client and Stash Customer Service corresponded via phone and e-mail over the course of February 2018 regarding the NSF fees and microdeposits. On February 8, 2018, the Client gave Stash Customer Service a copy the Client’s bank statement with the 5 overdraft fees to assess the situation.
On February 22, 2018 the Client confirmed to Stash Customer Service that her bank agreed to cover two of the overdraft fees, and Stash Customer Service then explained to the Client that Stash could not reimburse her for the remaining 3 overdraft fees charged by the Client’s bank as they were permissible charges due to the 3 returned transactions from the transfers initiated by the Client in the Stash app.
We apologize for the misunderstanding. We understand there were a total of five overdraft fees (at $22 each) charged to the Client by the Client’s bank on February 8, 2018. Two of these fees were associated with micro-deposit withdrawals originally deposited by Stash for account confirmation. And the other three fees were associated with purchase transactions initiated by the Client via her Stash account between February 4 - 7, 2018. We also understand the Client’s bank waived/refunded two of their overdraft fees.
Furthermore, our custodian and clearing partner, ***, charged the Client a $0.50 “return fee” for each failed transaction. We have covered the $0.50 “return fees” charged by our clearing partner, but we as a matter of policy generally do not cover a client’s bank’s fees in instances where a client has insufficient funds to complete a trade in their Stash account. Again, we apologize for the misunderstanding.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In reference to the statement regarding my bank - My bank, trying to alleviate my financial burden and accepting NO fault, refunded two of those overdrafts. They did not accept responsibility for the overdrafts and in fact were unsure as to way these so-called micro-drafts were not deposited and withdrawn as they were supposed to be. There was a great misunderstanding in that, even your website explains that "After your bank is linked and verified, future deposits will take 2-3 business days." Therefore the alleged other transactions, which were immediately attempted to be pulled should not have been according to your site.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely
I incurred 5 different overdrafts to my bank account from this company. The first three they claimed were due to transfers I allegedly initiated. The last two were from the micro-deposits that were supposed to verify and link my bank account. After a 3 way phone call with the bank, they appeared to have interpreted what the banker had explained and denied they had done anything wrong. My bank, trying to alleviate my financial burden and accepting NO fault, refunded two of those drafts. But I then received two more overdrafts due to these initial 5.
On February 4, 2018, the Client re-linked her bank account to the Stash app. As part of authenticating the connection, two deposits less than $.50 cents each were deposited into the Client’s bank account. Once the two micro-deposits hit the bank, the Client is asked to go back to the Stash app and verify their bank account by inputting the two micro-deposit amounts.
Bank linking was complete on February 7, 2018 at which point the micro-deposits were withdrawn from the Client’s bank. The Client did not have necessary funds in her bank account to cover these withdrawals, so the Client’s bank issued Non-Sufficient Funds (NSF) fees for the two micro-deposit pulls on February 8, 2018.
On February 7, 2018 (after the bank linking was confirmed), the Client subsequently made 3 purchases. However, the withdrawals bounced and the Client incurred three additional NSF fees by her bank for these transactions.
The Client and Stash Customer Service corresponded via phone and e-mail over the course of February 2018 regarding the NSF fees and microdeposits. On February 8, 2018, the Client gave Stash Customer Service a copy the Client’s bank statement with the 5 overdraft fees to assess the situation.
On February 22, 2018 the Client confirmed to Stash Customer Service that her bank agreed to cover two of the overdraft fees, and Stash Customer Service then explained to the Client that Stash could not reimburse her for the remaining 3 overdraft fees charged by the Client’s bank as they were permissible charges due to the 3 returned transactions from the transfers initiated by the Client in the Stash app.
We apologize for the misunderstanding. We understand there were a total of five overdraft fees (at $22 each) charged to the Client by the Client’s bank on February 8, 2018. Two of these fees were associated with micro-deposit withdrawals originally deposited by Stash for account confirmation. And the other three fees were associated with purchase transactions initiated by the Client via her Stash account between February 4 - 7, 2018. We also understand the Client’s bank waived/refunded two of their overdraft fees.
Furthermore, our custodian and clearing partner, ***, charged the Client a $0.50 “return fee” for each failed transaction. We have covered the $0.50 “return fees” charged by our clearing partner, but we as a matter of policy generally do not cover a client’s bank’s fees in instances where a client has insufficient funds to complete a trade in their Stash account. Again, we apologize for the misunderstanding.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In reference to the statement regarding my bank - My bank, trying to alleviate my financial burden and accepting NO fault, refunded two of those overdrafts. They did not accept responsibility for the overdrafts and in fact were unsure as to way these so-called micro-drafts were not deposited and withdrawn as they were supposed to be. There was a great misunderstanding in that, even your website explains that "After your bank is linked and verified, future deposits will take 2-3 business days." Therefore the alleged other transactions, which were immediately attempted to be pulled should not have been according to your site.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely