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I invested in stock on behalf of myself and son after seeing that my small investment was growing and that of my son(larger investment) was declining I couldn’t get any help from the app. To withdraw my sons money to invest in another broker you are literally given the run of the mill. It’s all a big circle which leads me to believe something is not right about this site. Common sense will tell you if we have the same stock and he has more capital he woul be making money not losing money. Some things not right for there to be not a single contact email or customer service representative.
On July *, 2019 *** contacted Stash Customer Service to close a custodial account. We replied promptly on July *, 2019 to do so. Since that time there has been no contact with ***.
Custodial accounts have specific requirements around closing. The funds must be used for the benefit of the minor as such they can not be self-closed and require intervention from Stash Customer Service. You can find this information on *** (***) and outlining the process should a customer attempt to close an account, specifically a custodial account.
As for the accounts being different, portfolio values can change based even if the stocks being held are the same depending on the time the purchase is made, and the investment performance since purchase.
Stash Customer Service followed up on May *, 2019 to determine if *** would like the custodial account closed.
Everything has always worked as expected. Good platform to watch your investments grow. Not for folks looking to daytrade or trade at a specific price. Good platform for buy and hold. Never any problems.
Been using stash for a few months now and I love it! Add to contact customer service a couple times through email and they always responded within a couple days and quickly resolved any issues I was having.
Been using stash for a few months now and I love it! Add to contact customer service a couple times through email and they always responded within a couple days and quickly resolved any issues I was having.
I attempted to make a one time $200.00 USD deposit into my Stash account. I noticed two $200.00 withdrawals from my personal bank account, which resulted in an overdraft fee. I contacted my bank and they were able to secure a refund of one of the ($200.00) transactions. My bank also blocked all future transactions regarding Stash. Stash then proceeded to secure my account. They are requesting a copy of my personal bank statement, from my external bank. I advised Stash that I was uneasy about giving them my personal information, due to my experience with them, and they were advised that they are not permitted to perform any future transactions in association with my personal bank account. Due to my Stash account being "locked" I cannot close that account, or be refunded the remaining money from my Stash account. Stash is unwilling to unlock my account in any other manner, and I lost over $300.00 to Stash, due to not feeling safe because of my previously mentioned experience. Customer service was not helpful, and one customer service representative even laugh, when they were advised of my concerns. Additionally, they stated that I had funds invested, but I not did have funds in any of their investment funds. Due to those funds being "invested," they were not available to be refunded in a timely manner.
On April , 2019 *** contacted Stash around his locked account. Upon review, STASH Customer Service discovered the account had been locked for an “R10 Reason” code, which means that the customer does not authorize the transaction. To protect against fraudulent activity and account takeover, if we have a return with this reason code (R10), an account is immediately locked to prevent fraud. As a part of our procedure to unlock the account we request a copy of the Bank Statement to unlock the account.
While we appreciate the customer is dissatisfied, this is an important way to prevent unauthorized activity from his account.
If *** would also like to close his account, STASH Customer Service has indicated to him directly that he would need to send a copy of his bank statement to close the account, and STASH will return a check. Given ***’ portfolio value, length of tenure, Stash has made an exception and has unlocked his account and allowed him to relink the same bank. We sincerely apologize around the attitude of the customer service agent and the process overall. We are looking into the event to make sure it does not happen again. Thank you.
I am accepting this resolution. I have submitted the document and I have linked my bank account. I am now awaiting for this to be processed.
I attempted to make a one time $200.00 USD deposit into my Stash account. I noticed two $200.00 withdrawals from my personal bank account, which resulted in an overdraft fee. I contacted my bank and they were able to secure a refund of one of the ($200.00) transactions. My bank also blocked all future transactions regarding Stash. Stash then proceeded to secure my account. They are requesting a copy of my personal bank statement, from my external bank. I advised Stash that I was uneasy about giving them my personal information, due to my experience with them, and they were advised that they are not permitted to perform any future transactions in association with my personal bank account. Due to my Stash account being "locked" I cannot close that account, or be refunded the remaining money from my Stash account. Stash is unwilling to unlock my account in any other manner, and I lost over $300.00 to Stash, due to not feeling safe because of my previously mentioned experience. Customer service was not helpful, and one customer service representative even laugh, when they were advised of my concerns. Additionally, they stated that I had funds invested, but I not did have funds in any of their investment funds. Due to those funds being "invested," they were not available to be refunded in a timely manner.
On April , 2019 *** contacted Stash around his locked account. Upon review, STASH Customer Service discovered the account had been locked for an “R10 Reason” code, which means that the customer does not authorize the transaction. To protect against fraudulent activity and account takeover, if we have a return with this reason code (R10), an account is immediately locked to prevent fraud. As a part of our procedure to unlock the account we request a copy of the Bank Statement to unlock the account.
While we appreciate the customer is dissatisfied, this is an important way to prevent unauthorized activity from his account.
If *** would also like to close his account, STASH Customer Service has indicated to him directly that he would need to send a copy of his bank statement to close the account, and STASH will return a check. Given ***’ portfolio value, length of tenure, Stash has made an exception and has unlocked his account and allowed him to relink the same bank. We sincerely apologize around the attitude of the customer service agent and the process overall. We are looking into the event to make sure it does not happen again. Thank you.
I am accepting this resolution. I have submitted the document and I have linked my bank account. I am now awaiting for this to be processed.
I applied to Stash to establish an account. The advertising mentioned a very easy and friendly process. I completed the information on their site and was unable to fund my account. I called them @ . They told me that my account was being reviewed by their operations team. I followed a week or so later and was told the same information by Kristy. She said she was the only Kristy there. I called back today and was told that they could not open an account for me and was given no further information or recourse. This is unacceptable since they requested and received a lot of personal information to establish the account.
contacted Stash on April , 2019 and we indicated that his account was under review by STASH’s operations team. He followed up on April , 2019 where an agent indicated that the account still needed further review. We conducted an internal review of the account and identified that the account was blocked because of a Security Freeze that he placed on his account. To open an account we have requested a copy of ***’s Drivers License.
Due to SEC regulations, all "Know Your Customer" (KYC) information, such as your name, date of birth, SSN, and address must be retained in our system for six years from the date in which the account is closed. Following the sixth year, your information can be purged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is not satisfactory to me but I accept the response and the matter has been resolved.
Sincerely
I applied to Stash to establish an account. The advertising mentioned a very easy and friendly process. I completed the information on their site and was unable to fund my account. I called them @ . They told me that my account was being reviewed by their operations team. I followed a week or so later and was told the same information by Kristy. She said she was the only Kristy there. I called back today and was told that they could not open an account for me and was given no further information or recourse. This is unacceptable since they requested and received a lot of personal information to establish the account.
contacted Stash on April , 2019 and we indicated that his account was under review by STASH’s operations team. He followed up on April , 2019 where an agent indicated that the account still needed further review. We conducted an internal review of the account and identified that the account was blocked because of a Security Freeze that he placed on his account. To open an account we have requested a copy of ***’s Drivers License.
Due to SEC regulations, all "Know Your Customer" (KYC) information, such as your name, date of birth, SSN, and address must be retained in our system for six years from the date in which the account is closed. Following the sixth year, your information can be purged.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is not satisfactory to me but I accept the response and the matter has been resolved.
Sincerely
I have been trying to close my Stash accounts (IRA and General Investing) for the last few months. Unfortunately, my account has been locked preventing me from doing so. I have completed the transfer of assets from both accounts to a new brokerage firm. I can clearly see the transaction has been completed at the new brokerage. I was told by customer service that the account could be closed when the transfer of assets was complete for both accounts.
However, Stash continues to keep my account locked. I cannot close my account or even remove my banking information, which results me in facing fees for each month.
My Stash account shows that I have no money in it, but Stash will not recognize it.
In December 2018, STASH received an ACAT request for ***’s Retirement account. As part of the requested process the account is locked. We unfortunately can’t lock only the retirement account, but both the retirement and investment accounts are locked. Fees are waived while an account is in a locked status. On March , 2019 we received an ACAT request for ***’s personal brokerage account. Again, similar to the retirement account ACAT process, ***’s personal brokerage account was put in a locked state.
Since the accounts cannot be reopened, we often leave them in a locked state and review the accounts and then close them. If *** had contacted us directly, we would have confirmed the ACAT is complete, close the account, and relock preventing account reopening.
STASH Customer Service can confirm today, April , 2019, that both ACATs have been completed, accounts have now been placed in a closed and locked state (bank accounts are automatically unlinked). Due to regulatory requirements, customer account information, also known as "Know Your Customer" (KYC) information such as: name, date of birth, SSN, address, profession and if a customer is a member of another broker-dealer must be retained in our system for a minimum of six years from the date in which your account is closed. Please let us know if you have any questions.
Thank you!
I have been trying to close my Stash accounts (IRA and General Investing) for the last few months. Unfortunately, my account has been locked preventing me from doing so. I have completed the transfer of assets from both accounts to a new brokerage firm. I can clearly see the transaction has been completed at the new brokerage. I was told by customer service that the account could be closed when the transfer of assets was complete for both accounts.
However, Stash continues to keep my account locked. I cannot close my account or even remove my banking information, which results me in facing fees for each month.
My Stash account shows that I have no money in it, but Stash will not recognize it.
In December 2018, STASH received an ACAT request for ***’s Retirement account. As part of the requested process the account is locked. We unfortunately can’t lock only the retirement account, but both the retirement and investment accounts are locked. Fees are waived while an account is in a locked status. On March , 2019 we received an ACAT request for ***’s personal brokerage account. Again, similar to the retirement account ACAT process, ***’s personal brokerage account was put in a locked state.
Since the accounts cannot be reopened, we often leave them in a locked state and review the accounts and then close them. If *** had contacted us directly, we would have confirmed the ACAT is complete, close the account, and relock preventing account reopening.
STASH Customer Service can confirm today, April , 2019, that both ACATs have been completed, accounts have now been placed in a closed and locked state (bank accounts are automatically unlinked). Due to regulatory requirements, customer account information, also known as "Know Your Customer" (KYC) information such as: name, date of birth, SSN, address, profession and if a customer is a member of another broker-dealer must be retained in our system for a minimum of six years from the date in which your account is closed. Please let us know if you have any questions.
Thank you!
Stash Invest has been a wonderful resource for me. Stash Debit on the other hand is a total nightmare. *** is a nightmare. The ONE woman you get to talk to on the phone is a nightmare. Do not open a Stash Debit account. Your money will be floating in the ether for over a week. You won't be able to get refunds returned to your card at Point of Sale. Way too stressful for what they are offering as an easy solution to banking. I beg to differ.
Stash Invest has been a wonderful resource for me. Stash Debit on the other hand is a total nightmare. *** is a nightmare. The ONE woman you get to talk to on the phone is a nightmare. Do not open a Stash Debit account. Your money will be floating in the ether for over a week. You won't be able to get refunds returned to your card at Point of Sale. Way too stressful for what they are offering as an easy solution to banking. I beg to differ.
I am enjoying this app. I have not tried to take any money out since I created the account, so I do not know how it would take to get my money. I started investing on Stash, to leave my money and let it do the work. The learning materials are a bonus. Thanks!
I am enjoying this app. I have not tried to take any money out since I created the account, so I do not know how it would take to get my money. I started investing on Stash, to leave my money and let it do the work. The learning materials are a bonus. Thanks!
The first incident happened on or around the *** of March when I received an email saying that my card was declined for insufficient funds. I called into Stash to find out what was going on. At the same time, I logged into my Stash App so that I could pull up the account as well. There were several attempted charges from Google on my account. The lady I spoke to wrote up a report and pretended not to hear me ask about closing the card. When the call was over I was directed to an automated system that told me if I had any documentation to send it in. I don't have any documents, so I don't send anything. I did not receive any notice that the case was decline or for what reason.
t shopped with their bank cards online. The woman I spoke to asked about documentation. I asked her what documents, that they had all the information in their system. The fact that I had called 3 times regarding the fraudulent charges, asking could they close the card the recorded phone calls. I even said and I quote "if I sat on this phone and called you everything but a child of God you would have a recording of it" so I didn't want to hear they couldn't find the recordings of my calls. I asked to speak to a supervisor who again put together another case. In fact, during our call, she even mentioned that someone was still trying to charge the card while I was on the phone with them making the report.
However, I called in a few days (on or around the *** of March)later and reported that I had received another email that the card was declined. So when I called in I asked the person to close the card. I did not want a new card for the account. The person tried to insist that I had to have a card to have an active account. I declined to have another card issued to the account. Another case was opened for fraudulent charges to the card. Again the claim was denied and nothing was ever received as to what the resolution was or how it was reached.
I called again on or around the *** of March as I had again received another email regarding declined charges( to the same card that still was not closed) from Google. By this time, I had really lost patience so when I called I was on the verge of yelling. I had asked 3 times for the card to be closed to prevent access to the account and had been ignored. I had said numerous times the charged from Google didn't belong to me and only an i
In a letter dated 3//19 Stash explained that the case was being denied. When I called in (On April *** 2019) to follow up they claim it was due to their claiming to have called Google and Google verified that the account was mine. Which is funny as when I called Google I was informed that they could only tell me the games that the charges came from, not the person who owned the account for where the charges were coming from. For example, if you play a game in Google, they can tell you which game the charges came from, not the name of the account holder. Which basically means, Google was only able to verify that my card was used in the transactions, not that I was the person using it. I asked for a transcript of the conversation with Google saying that I made the charges, not just that my card had been involved, but that they could trace the purchases to game accounts that belong to me.
I told the lady on the phone that I also wanted to speak to a supervisor so that I could also tell them that I was filing a complaint with the Revdex.com and would be seeking to go to the SEC. It was ridiculous to lie to me about something I know Google did not say. This would never have gone so far if the card had been closed as I asked the first time. Also, the charges listed on the letter are from February. Apparently, these were missed and not included in any complaint. So only charges, that were not previously declined for no reason are listed in the last and most current complaint.
We are looking into why this occurred. In the interim we have provided a $32.94 credit to the customer's account. We also would like confirmation that *** would like the account closed. Please email ***. Thank you, and apologies for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is slightly acceptable. I have spoken with Stash and forwarded the email containing their response that NONE of the transactions are mine. Please review, the credit and refund additional amount as required. I will be calling to follow up that the email has been received.
I thank you for reviewing the case and look forward to mending this bridge. The account will remain open. The new card that has been issued will NOT be activated.
Sincerely
I opened a stash account months ago with a five dollar deposit. There was no fees at the time, but after a few months they said there was a monthly fee now. So I closed the account. I got the confirmation email that the account was being closed. The next month, they started withdrawing small amounts from my bank account. Which eventually led to overdraft fees from my bank. I called Stash, and the refunded the charges back to my bank account, from after the date I showed them I had requested they close the stash account. and I closed the bank account.
They also told me I had three accounts under my social security number with them, and I needed to close them all. So I did so over the phone. The first representative I spoke with told me it shouldn't be possible for me to have three account with them. I did not open any account ta with them but the first trial account, for 5 deposit.
I received another email saying the an account was being closed. But kept receiving emails about more fees. I called again, and they said they couldn't close it with out some forms I needed to fill out.
They sent me the forms which were garbled and unreadable. I asked them to send the forms by mail, because I am on a prepaid phone only, and have no way to print anything out. Nor do I have the means to have it done.
They continue to send me printable forms, and say they can't send the forms to my address.
Today I got an email, stating that STASH was waiving an inseficient funds afee, because my bank didnt have funds to cover their fee.
I sent them a response that I have closed all my accounts, and there shouldn't be anymore access to my bank account. They sent me a email, saying I needed to send them a copy of my bank statement with my social security number, to confirm my identity.
I responded by telling them, I would not send them any identifying information of me, because I now believe they are scammers.
This is all starting to get out of hand and I feel like they are harrassing me at this point.
I want all accounts with stash closed, and if I need to fill out forms they need to send me paper copies, and I will gladly fill them out.
reached out on March , 2019 requesting to close both of her accounts. Her Personal Brokerage account was effectively closed, and the necessary Roth IRA closure forms were sent to ***.
*** reached back out to STASH Customer Service on April *, 2019 expressing difficulty with the electronic forms and requests for the closure forms to be mailed to her. *** also asked about the STASH management fee she was charged, and was told that the fee was for the 30 days prior, for her Roth IRA account that was open (now in the process of being closed). The Customer Service agent offered *** the option of being emailed printable forms to expedite the account closing process, and eventually she acquiesced and said she would find a printer to use.
On April *, 2019, *** contacted STASH Customer Service confirming her Personal Brokerage account had been closed, that she was still trying to print the necessary Roth IRA account closure forms, and that she did not want any more correspondences with STASH (including some profanity).
On April *, 2019, *** was sent a system generated email as the STASH management fee was returned by ***’s bank (as the bank account had been closed). *** replied requesting the Roth IRA closure documents again (using profanity again). A STASH Customer Service agent accidentally sent *** the closure forms electronically, not realizing she had requested they be mailed. A more experienced Customer Service agent followed up with *** on April *, 2019 alerting her that he would be sending the necessary forms via mail ***. On April , 2019, a STASH Customer Service agent reached out to *** to see if she had received the documents as five business days had passed. *** explained she had not received the documents. While this is typically why STASH tries not to mail documents to clients, we are sending *** the forms via *** to expedite this process of closing out her Roth IRA account.
We apologize for this lengthy experience to close ***’s Roth IRA Account, however, the forms are part of regular and necessary protocol.
The first incident happened on or around the *** of March when I received an email saying that my card was declined for insufficient funds. I called into Stash to find out what was going on. At the same time, I logged into my Stash App so that I could pull up the account as well. There were several attempted charges from Google on my account. The lady I spoke to wrote up a report and pretended not to hear me ask about closing the card. When the call was over I was directed to an automated system that told me if I had any documentation to send it in. I don't have any documents, so I don't send anything. I did not receive any notice that the case was decline or for what reason.
t shopped with their bank cards online. The woman I spoke to asked about documentation. I asked her what documents, that they had all the information in their system. The fact that I had called 3 times regarding the fraudulent charges, asking could they close the card the recorded phone calls. I even said and I quote "if I sat on this phone and called you everything but a child of God you would have a recording of it" so I didn't want to hear they couldn't find the recordings of my calls. I asked to speak to a supervisor who again put together another case. In fact, during our call, she even mentioned that someone was still trying to charge the card while I was on the phone with them making the report.
However, I called in a few days (on or around the *** of March)later and reported that I had received another email that the card was declined. So when I called in I asked the person to close the card. I did not want a new card for the account. The person tried to insist that I had to have a card to have an active account. I declined to have another card issued to the account. Another case was opened for fraudulent charges to the card. Again the claim was denied and nothing was ever received as to what the resolution was or how it was reached.
I called again on or around the *** of March as I had again received another email regarding declined charges( to the same card that still was not closed) from Google. By this time, I had really lost patience so when I called I was on the verge of yelling. I had asked 3 times for the card to be closed to prevent access to the account and had been ignored. I had said numerous times the charged from Google didn't belong to me and only an i
In a letter dated 3//19 Stash explained that the case was being denied. When I called in (On April *** 2019) to follow up they claim it was due to their claiming to have called Google and Google verified that the account was mine. Which is funny as when I called Google I was informed that they could only tell me the games that the charges came from, not the person who owned the account for where the charges were coming from. For example, if you play a game in Google, they can tell you which game the charges came from, not the name of the account holder. Which basically means, Google was only able to verify that my card was used in the transactions, not that I was the person using it. I asked for a transcript of the conversation with Google saying that I made the charges, not just that my card had been involved, but that they could trace the purchases to game accounts that belong to me.
I told the lady on the phone that I also wanted to speak to a supervisor so that I could also tell them that I was filing a complaint with the Revdex.com and would be seeking to go to the SEC. It was ridiculous to lie to me about something I know Google did not say. This would never have gone so far if the card had been closed as I asked the first time. Also, the charges listed on the letter are from February. Apparently, these were missed and not included in any complaint. So only charges, that were not previously declined for no reason are listed in the last and most current complaint.
We are looking into why this occurred. In the interim we have provided a $32.94 credit to the customer's account. We also would like confirmation that *** would like the account closed. Please email ***. Thank you, and apologies for the inconvenience.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is slightly acceptable. I have spoken with Stash and forwarded the email containing their response that NONE of the transactions are mine. Please review, the credit and refund additional amount as required. I will be calling to follow up that the email has been received.
I thank you for reviewing the case and look forward to mending this bridge. The account will remain open. The new card that has been issued will NOT be activated.
Sincerely
I opened a stash account months ago with a five dollar deposit. There was no fees at the time, but after a few months they said there was a monthly fee now. So I closed the account. I got the confirmation email that the account was being closed. The next month, they started withdrawing small amounts from my bank account. Which eventually led to overdraft fees from my bank. I called Stash, and the refunded the charges back to my bank account, from after the date I showed them I had requested they close the stash account. and I closed the bank account.
They also told me I had three accounts under my social security number with them, and I needed to close them all. So I did so over the phone. The first representative I spoke with told me it shouldn't be possible for me to have three account with them. I did not open any account ta with them but the first trial account, for 5 deposit.
I received another email saying the an account was being closed. But kept receiving emails about more fees. I called again, and they said they couldn't close it with out some forms I needed to fill out.
They sent me the forms which were garbled and unreadable. I asked them to send the forms by mail, because I am on a prepaid phone only, and have no way to print anything out. Nor do I have the means to have it done.
They continue to send me printable forms, and say they can't send the forms to my address.
Today I got an email, stating that STASH was waiving an inseficient funds afee, because my bank didnt have funds to cover their fee.
I sent them a response that I have closed all my accounts, and there shouldn't be anymore access to my bank account. They sent me a email, saying I needed to send them a copy of my bank statement with my social security number, to confirm my identity.
I responded by telling them, I would not send them any identifying information of me, because I now believe they are scammers.
This is all starting to get out of hand and I feel like they are harrassing me at this point.
I want all accounts with stash closed, and if I need to fill out forms they need to send me paper copies, and I will gladly fill them out.
reached out on March , 2019 requesting to close both of her accounts. Her Personal Brokerage account was effectively closed, and the necessary Roth IRA closure forms were sent to ***.
*** reached back out to STASH Customer Service on April *, 2019 expressing difficulty with the electronic forms and requests for the closure forms to be mailed to her. *** also asked about the STASH management fee she was charged, and was told that the fee was for the 30 days prior, for her Roth IRA account that was open (now in the process of being closed). The Customer Service agent offered *** the option of being emailed printable forms to expedite the account closing process, and eventually she acquiesced and said she would find a printer to use.
On April *, 2019, *** contacted STASH Customer Service confirming her Personal Brokerage account had been closed, that she was still trying to print the necessary Roth IRA account closure forms, and that she did not want any more correspondences with STASH (including some profanity).
On April *, 2019, *** was sent a system generated email as the STASH management fee was returned by ***’s bank (as the bank account had been closed). *** replied requesting the Roth IRA closure documents again (using profanity again). A STASH Customer Service agent accidentally sent *** the closure forms electronically, not realizing she had requested they be mailed. A more experienced Customer Service agent followed up with *** on April *, 2019 alerting her that he would be sending the necessary forms via mail ***. On April , 2019, a STASH Customer Service agent reached out to *** to see if she had received the documents as five business days had passed. *** explained she had not received the documents. While this is typically why STASH tries not to mail documents to clients, we are sending *** the forms via *** to expedite this process of closing out her Roth IRA account.
We apologize for this lengthy experience to close ***’s Roth IRA Account, however, the forms are part of regular and necessary protocol.
Cannot add or remove funds, cannot close the account. Per customer service the account was restricted on 4/- no communication or notification that there was a problem. Called today (4/*) and was told that they couldn't do anything or call anyone to get it fixed. Meanwhile nearly $1k is blocked with no reasoning or assistance.
This account was locked as part of a normal review and prevention, in response to activity on ***’s Stash Debit Account. During that time period the account does not incur fees and can be unlocked after an account review. ***’s account was unlocked on April *, 2019. Since that time, the account has been closed and funds were transferred to ***’s linked bank account on April , 2019. ***’s debit account was also closed.
Our customers’ safety and security is of utmost priority at STASH, and we take proactive measures to prevent fraudulent activity when warranted. We apologize for the inconvenience.
Cannot add or remove funds, cannot close the account. Per customer service the account was restricted on 4/- no communication or notification that there was a problem. Called today (4/*) and was told that they couldn't do anything or call anyone to get it fixed. Meanwhile nearly $1k is blocked with no reasoning or assistance.
This account was locked as part of a normal review and prevention, in response to activity on ***’s Stash Debit Account. During that time period the account does not incur fees and can be unlocked after an account review. ***’s account was unlocked on April *, 2019. Since that time, the account has been closed and funds were transferred to ***’s linked bank account on April , 2019. ***’s debit account was also closed.
Our customers’ safety and security is of utmost priority at STASH, and we take proactive measures to prevent fraudulent activity when warranted. We apologize for the inconvenience.