Stash Reviews (%countItem)
Stash Rating
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On December *, 2018 I was shown a targeted Facebook advertisement that can be viewed at the following URL.
Live URL: ***
I completed the steps as described on the landing page, i.e. requested a quote from the partner company Ladder by providing it with my personal information. Upon submitting my information I was given a quote thus fulfilling the stipulations of the advertisement. Shortly afterwards I received an E-Mail from Ladder confirming my quote and an e-mail from Stash with a link which read "Claim my $25". Clicking the link did not result in my account being credited the advertised funds.
That same day, December *, I e-mail Stash informing them of the technical error and received a reply on December in which I was asked to be patient as the system sometimes takes up to 3-4 days for the credit to be processed. I was advised to provide a screenshot in the event that the credit was not automatically issued within that stated time period.
On December I responded to the company and provided the requested screenshots. I waited for a response until December *** before writing again to request that my case be reviewed.
Until today no one has contacted me. As you can see from the URL posted above I am not the only person who has experienced this outcome.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
On December *, 2018 I was shown a targeted Facebook advertisement that can be viewed at the following URL.
Live URL: ***
I completed the steps as described on the landing page, i.e. requested a quote from the partner company Ladder by providing it with my personal information. Upon submitting my information I was given a quote thus fulfilling the stipulations of the advertisement. Shortly afterwards I received an E-Mail from Ladder confirming my quote and an e-mail from Stash with a link which read "Claim my $25". Clicking the link did not result in my account being credited the advertised funds.
That same day, December *, I e-mail Stash informing them of the technical error and received a reply on December in which I was asked to be patient as the system sometimes takes up to 3-4 days for the credit to be processed. I was advised to provide a screenshot in the event that the credit was not automatically issued within that stated time period.
On December I responded to the company and provided the requested screenshots. I waited for a response until December *** before writing again to request that my case be reviewed.
Until today no one has contacted me. As you can see from the URL posted above I am not the only person who has experienced this outcome.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Several weeks ago, I requested a check for funds from my account. Instead of depositing the money, they withdrew the amount. It was extremely difficult to correct this issue so I closed my account. It has taken over 3 weeks, and I have not been able to withdraw my funds from Stash.
On December *, 2018 *** emailed us to let us know that she’d requested to have funds withdrawn from the app to her bank, but instead a bank to Stash transfer was initiated. We replied to let her know how to close her account, which would have transferred the funds back to her bank during the closing process. However, it is not possible for a transfer to be initiated from her bank to the app by us; this can only be requested by the user via the app or our website, and it is clearly marked “Transfer to Stash” when you desire to put funds into your Stash account, or “Transfer to Bank” to initiate an ACH transfer back to the bank account linked to the app.
*** replied on December *, 2018 that this was not a satisfactory resolution as we did not address the transfer issue in our initial reply.
On December *, 2018, we emailed her to let her know that her account was being closed, but still did not address the transfer issue. We also advised her on how to initiate the closing process of her Retire account and sent her the forms she’d need to fill out in order to get her funds out of that account. At this time the funds from her Invest account would have been transferred automatically during the closing process, but her bank was no longer linked - due to the aforementioned returned deposit. -
We notified *** on December , 2018 that, in order to issue the checks we’d have to have her submit a bank statement in order to prove ownership of her previously-linked bank account, however *** ended up not being able to upload the document because her account had been automatically locked due to a returned bank transfer - which was the “errant’” transfer that was returned by her bank due to insufficient funds. Since this time we have added a capability to allow locked accounts to upload documents.
*** called very upset at the process and the length of time it’s taken to close her accounts. This was further complicated by the fact that she had a Business Account linked her Stash Account. This is prohibited and information is included in our Terms and also in Ask Stash. We corresponded with her over the course of the day indicating we needed documentation to unlock the account, close her retire account and to process
the check.We provided a new distribution/close form and gave instructions on how to fiill out the form to ensure that it was accepted by our custodian. We also reminded her that we’d need to have her email in the bank statement to initiate a check request.
On December *** 2018, *** followed up on prior correspondence asking for the status on her accounts. She had not completed the required requests at that time.
We continued to correspond with *** over phone and e-mail. Later that day, we replied to *** reiterating the process and advised her that while tedious it is for the protection of her account and funds, which equates to over $10,000.00. She indicated she would not like to relink her bank due to the previous transfer issue, and would prefer a check. She called several times over the course of the *** (Sunday) while our Escalations team is unavailable.
After returning from the holiday office closure December , 2018 we spoke with *** again and assisted her with her with linking her bank to the app. Her Brokerage account funds have been transferred to her bank, and as of today, December , 2018, we are still awaiting receipt of her Traditional IRA closure request form so we can distribute those funds and close her account(s).
Several weeks ago, I requested a check for funds from my account. Instead of depositing the money, they withdrew the amount. It was extremely difficult to correct this issue so I closed my account. It has taken over 3 weeks, and I have not been able to withdraw my funds from Stash.
On December *, 2018 *** emailed us to let us know that she’d requested to have funds withdrawn from the app to her bank, but instead a bank to Stash transfer was initiated. We replied to let her know how to close her account, which would have transferred the funds back to her bank during the closing process. However, it is not possible for a transfer to be initiated from her bank to the app by us; this can only be requested by the user via the app or our website, and it is clearly marked “Transfer to Stash” when you desire to put funds into your Stash account, or “Transfer to Bank” to initiate an ACH transfer back to the bank account linked to the app.
*** replied on December *, 2018 that this was not a satisfactory resolution as we did not address the transfer issue in our initial reply.
On December *, 2018, we emailed her to let her know that her account was being closed, but still did not address the transfer issue. We also advised her on how to initiate the closing process of her Retire account and sent her the forms she’d need to fill out in order to get her funds out of that account. At this time the funds from her Invest account would have been transferred automatically during the closing process, but her bank was no longer linked - due to the aforementioned returned deposit. -
We notified *** on December , 2018 that, in order to issue the checks we’d have to have her submit a bank statement in order to prove ownership of her previously-linked bank account, however *** ended up not being able to upload the document because her account had been automatically locked due to a returned bank transfer - which was the “errant’” transfer that was returned by her bank due to insufficient funds. Since this time we have added a capability to allow locked accounts to upload documents.
*** called very upset at the process and the length of time it’s taken to close her accounts. This was further complicated by the fact that she had a Business Account linked her Stash Account. This is prohibited and information is included in our Terms and also in Ask Stash. We corresponded with her over the course of the day indicating we needed documentation to unlock the account, close her retire account and to process
the check.We provided a new distribution/close form and gave instructions on how to fiill out the form to ensure that it was accepted by our custodian. We also reminded her that we’d need to have her email in the bank statement to initiate a check request.
On December *** 2018, *** followed up on prior correspondence asking for the status on her accounts. She had not completed the required requests at that time.
We continued to correspond with *** over phone and e-mail. Later that day, we replied to *** reiterating the process and advised her that while tedious it is for the protection of her account and funds, which equates to over $10,000.00. She indicated she would not like to relink her bank due to the previous transfer issue, and would prefer a check. She called several times over the course of the *** (Sunday) while our Escalations team is unavailable.
After returning from the holiday office closure December , 2018 we spoke with *** again and assisted her with her with linking her bank to the app. Her Brokerage account funds have been transferred to her bank, and as of today, December , 2018, we are still awaiting receipt of her Traditional IRA closure request form so we can distribute those funds and close her account(s).
Great App! I personally have always loved the stock market. The good and the bad. Seeing all the ups and the downs, but I have never really had the time to sit down and learn the real ends and outs of it. I work, I go to school, I have a life that i'm trying to live, and math has never been fun for me so to even think about trying to learn the market makes my head hurt! But with Stash, it's simple and easy to use. They take all the learning and guess work out of it for you. They have so many companies that I love and support listed, and all I have to do is pick a stock and drop some money in and watch it grow. And any questions I ever have, the companies FAQ's are really good at answering them, and if now, I can always send a fast email or give a quick call and get anything answered right away! Great company for both first timers, and people who REALLY know what they are doing. Give it a try!!
Great App! I personally have always loved the stock market. The good and the bad. Seeing all the ups and the downs, but I have never really had the time to sit down and learn the real ends and outs of it. I work, I go to school, I have a life that i'm trying to live, and math has never been fun for me so to even think about trying to learn the market makes my head hurt! But with Stash, it's simple and easy to use. They take all the learning and guess work out of it for you. They have so many companies that I love and support listed, and all I have to do is pick a stock and drop some money in and watch it grow. And any questions I ever have, the companies FAQ's are really good at answering them, and if now, I can always send a fast email or give a quick call and get anything answered right away! Great company for both first timers, and people who REALLY know what they are doing. Give it a try!!
I have been trying to reach Stash Investments, to withdraw a small sum for retirement. For a time, I had my emails answered, but now, no one is answering my emails as I try to follow up on my form and have the money withdrawn. I have filled out all the proper forms, but no one is answering or giving follow up. It is very baffling. I simply want someone to respond to my emails, or call me, or give me a proper number to contact someone who will help me finish the process. It is simply taking too long, with too many delays.
But first, I need to know why my emails are going unanswered. I know someone is receiving them, but at this point I have to feel they are being ignored.
I want an immediate answer, and I want the process completed. It should not be this difficult.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I have been trying to reach Stash Investments, to withdraw a small sum for retirement. For a time, I had my emails answered, but now, no one is answering my emails as I try to follow up on my form and have the money withdrawn. I have filled out all the proper forms, but no one is answering or giving follow up. It is very baffling. I simply want someone to respond to my emails, or call me, or give me a proper number to contact someone who will help me finish the process. It is simply taking too long, with too many delays.
But first, I need to know why my emails are going unanswered. I know someone is receiving them, but at this point I have to feel they are being ignored.
I want an immediate answer, and I want the process completed. It should not be this difficult.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I'm attempting to close a Roth IRA that wasn't properly described. I've been given multiple faulty pdf forms to fill out to close the account. The most recent form is already filked out and contains the filer's personal information including name, social security number, and signature. This is not acceptable and gross negligence.
Stash takes customer support and privacy very seriously. We have reviewed our records relating to ***’s complaint and can provide the following information.
We have confirmed that a Stash customer support representative, in an effort to be responsive to ***’s request to close his Stash Retire Account, erroneously emailed a copy of a Distribution Request Form (required to close the account) containing the personal information of another Stash customer. The error was identified within 24 hours, and upon discovery we immediately apologized to *** for the error.
Stash has policies and procedures in place to prevent incidents of this kind. Although this was an isolated incident, we are taking this very seriously and in response we are re-examining our internal controls and are committed to taking any appropriate corrective steps. Specifically, we immediately escalated this matter within the company in accordance with our internal policies and procedures, and we are requiring additional training, monitoring, and supervision of the customer service representative involved.
We will also provide *** with our usually high level of customer service as we assist to close his account, which process will be completed once we receive a completed Distribution Request Form from ***.
If you have any further questions about this matter, please do not hesitate to contact us.
I'm attempting to close a Roth IRA that wasn't properly described. I've been given multiple faulty pdf forms to fill out to close the account. The most recent form is already filked out and contains the filer's personal information including name, social security number, and signature. This is not acceptable and gross negligence.
Stash takes customer support and privacy very seriously. We have reviewed our records relating to ***’s complaint and can provide the following information.
We have confirmed that a Stash customer support representative, in an effort to be responsive to ***’s request to close his Stash Retire Account, erroneously emailed a copy of a Distribution Request Form (required to close the account) containing the personal information of another Stash customer. The error was identified within 24 hours, and upon discovery we immediately apologized to *** for the error.
Stash has policies and procedures in place to prevent incidents of this kind. Although this was an isolated incident, we are taking this very seriously and in response we are re-examining our internal controls and are committed to taking any appropriate corrective steps. Specifically, we immediately escalated this matter within the company in accordance with our internal policies and procedures, and we are requiring additional training, monitoring, and supervision of the customer service representative involved.
We will also provide *** with our usually high level of customer service as we assist to close his account, which process will be completed once we receive a completed Distribution Request Form from ***.
If you have any further questions about this matter, please do not hesitate to contact us.
I was trying to help my family financially. I’m just a disabled retired teacher and my husband is self employed. We have an adult son that has ***, *** and many other disabilities. We don’t have much money so the advert for Stash Investments was very appealing. I mean it was only $5.00. Well within 24-48 hours I changed my mind. I went through all the things the site told me to do to cancel my account. I then emailed them like the site told me. There was a catch though. You cannot get the email to go through. I thought it was my internet connection so redid that. I tried to contact them starting Saturday late afternoon until 11:00 am Central time to no avail. The email will not go through. I need to stop this site from continuing on and I need to cancel my account. Please help me I can’t get in touch with anyone at Stash Investments. I can’t get an email to go through. Please help me. Regards
There is no record of contact from *** via phone or e-mail. We have had no reported outages with e-mail or our servicing tools.
The funds transfer that she mentioned, which took place on December *, 2018, was cancelled on December *, 2018 when she initiated the closing process, so no funds were ever transferred from her bank into the app.
The closing process was initiated on December *, 2018, and will be completed in 5-7 business days from that date. All initiated transfers were cancelled, so no funds are to be transferred back to her bank, because they were never received by STASH (from her bank). The $5 is promotional money that has to be held in the account for 90 days before it can be transferred out. *** did not qualify for that because she closed the account well before the 90 days.
Please feel free to contact STASH Customer Service if there are any additional questions at *** or call .
I was trying to help my family financially. I’m just a disabled retired teacher and my husband is self employed. We have an adult son that has ***, *** and many other disabilities. We don’t have much money so the advert for Stash Investments was very appealing. I mean it was only $5.00. Well within 24-48 hours I changed my mind. I went through all the things the site told me to do to cancel my account. I then emailed them like the site told me. There was a catch though. You cannot get the email to go through. I thought it was my internet connection so redid that. I tried to contact them starting Saturday late afternoon until 11:00 am Central time to no avail. The email will not go through. I need to stop this site from continuing on and I need to cancel my account. Please help me I can’t get in touch with anyone at Stash Investments. I can’t get an email to go through. Please help me. Regards
There is no record of contact from *** via phone or e-mail. We have had no reported outages with e-mail or our servicing tools.
The funds transfer that she mentioned, which took place on December *, 2018, was cancelled on December *, 2018 when she initiated the closing process, so no funds were ever transferred from her bank into the app.
The closing process was initiated on December *, 2018, and will be completed in 5-7 business days from that date. All initiated transfers were cancelled, so no funds are to be transferred back to her bank, because they were never received by STASH (from her bank). The $5 is promotional money that has to be held in the account for 90 days before it can be transferred out. *** did not qualify for that because she closed the account well before the 90 days.
Please feel free to contact STASH Customer Service if there are any additional questions at *** or call .
I invested five dollars into a stash investment in August of 2018. On October *** I desired to sell all shares, a total of five dollars and twenty-two cents, and transfer the funds back into the bank account linked to the stash account. This process entailed selling the stock, which changes it back to cash and can only be used as "purchase power" to buy more stock. I was only able to sell twenty-two cents of my initial five dollar investment. According to their website, account closure results in the transfer of all investments and cash back into linked account; so today I closed the account . I received confirmation that this process can take up to ten days. I have lost confidence in the legitimacy of this business and I am concerned that I will not receive reimbursement of funds owed to me without taking action.
There is no record of written or verbal communication from *** prior to November *** 2018.
On November , 2018, *** self- initiated the closing process directly through the app. At this time the closing process was initiated and *** had a total portfolio balance of $5.22, of this $5 was promotional funds (a referral from August , 2018). Promotional and Referral funds must be held in the account for 90 days before they are eligible to be withdrawn. This is all clearly written in the solicitation agreement (via Referral link) which can be found here*** closed her account before the 90 day period expired.
On November , 2018, Stash Customer Service emailed *** to explain the process. Stash Customer Service advised *** that these were promotional funds that cannot be withdrawn before the 90 day active-account timeframe has passed, but that we’d be glad to cancel the closing process temporarily in order for her to be able to retrieve the funds, which will be on or around November , 2018. Stash Customer Service was able to resolve the issue by November , 2018 and the funds have been transferred to ***’s bank.
I invested five dollars into a stash investment in August of 2018. On October *** I desired to sell all shares, a total of five dollars and twenty-two cents, and transfer the funds back into the bank account linked to the stash account. This process entailed selling the stock, which changes it back to cash and can only be used as "purchase power" to buy more stock. I was only able to sell twenty-two cents of my initial five dollar investment. According to their website, account closure results in the transfer of all investments and cash back into linked account; so today I closed the account . I received confirmation that this process can take up to ten days. I have lost confidence in the legitimacy of this business and I am concerned that I will not receive reimbursement of funds owed to me without taking action.
There is no record of written or verbal communication from *** prior to November *** 2018.
On November , 2018, *** self- initiated the closing process directly through the app. At this time the closing process was initiated and *** had a total portfolio balance of $5.22, of this $5 was promotional funds (a referral from August , 2018). Promotional and Referral funds must be held in the account for 90 days before they are eligible to be withdrawn. This is all clearly written in the solicitation agreement (via Referral link) which can be found here*** closed her account before the 90 day period expired.
On November , 2018, Stash Customer Service emailed *** to explain the process. Stash Customer Service advised *** that these were promotional funds that cannot be withdrawn before the 90 day active-account timeframe has passed, but that we’d be glad to cancel the closing process temporarily in order for her to be able to retrieve the funds, which will be on or around November , 2018. Stash Customer Service was able to resolve the issue by November , 2018 and the funds have been transferred to ***’s bank.
I have been trying to close my Roth IRA account and receive my funds. I have faxed the paperwork (ROTH IRA DISTRIBUTION FORM) several weeks ago and still have no response. Several email inquiries have been ignored. I just want to close my account and to receive my money! The customer service with in this company is deplorable!
submitted an incomplete IRA form on September *** 2018, and STASH responded to *** after reviewing her form and indicated she needed to complete page 2. On September , 2018, STASH received another email from *** with no content which was merged with this case; STASH did not hear back from *** until October *, 2018 at 11:00 AM EST.
On October *, 2018, ***’s email was escalated to the appropriate team without acknowledgment to the customer, at this point STASH still had not received the accurate form from *** to complete her IRA. On October *, 2018, STASH reached back out to *** with a new, completed form, that only required *** to sign and return. STASH also sold ***’s investments so that upon return of her signed form STASH could return all funds to her bank account.
I have been trying to close my Roth IRA account and receive my funds. I have faxed the paperwork (ROTH IRA DISTRIBUTION FORM) several weeks ago and still have no response. Several email inquiries have been ignored. I just want to close my account and to receive my money! The customer service with in this company is deplorable!
submitted an incomplete IRA form on September *** 2018, and STASH responded to *** after reviewing her form and indicated she needed to complete page 2. On September , 2018, STASH received another email from *** with no content which was merged with this case; STASH did not hear back from *** until October *, 2018 at 11:00 AM EST.
On October *, 2018, ***’s email was escalated to the appropriate team without acknowledgment to the customer, at this point STASH still had not received the accurate form from *** to complete her IRA. On October *, 2018, STASH reached back out to *** with a new, completed form, that only required *** to sign and return. STASH also sold ***’s investments so that upon return of her signed form STASH could return all funds to her bank account.
I have 114.84 dollars in a stash account, i’ve been tryng to send it to may checking account for over a week now, they keep teeling me there is an error. I tried reach customer service through email, but all they do is tell me they are having high volume of emails and will get back to me, but never don’t. I tried calling and they just leave me on the line for hours with no answer. Please help me, I am beyond frustrated with this situation, they keep charging me for the service I am trying to cancel.
On September *, 2018 *** contacted Stash noticing that the proceeds of his sale did not match his cash balance. Upon review of ***’s account we noticed he was getting Paper Statement Fees. We credited the fees back to his account and encouraged him to confirm his email in the app which is standard procedure. We did not hear back from *** until September , 2018.
On Tuesday, September , 2018, *** contacted Stash after attempting to withdraw funds because his transfer to his linked bank account t was rejected. His email read: “You guys are scamming me, i’ve been trying to transfer my funds for days, and instead of doing that you just keep charging me 1$ for service fees, I want my money back in FULL!”
Within 2 days Stash responded to his inbound e-mail and let *** know that transfers are rejected when there is return mailed from our custodian, Apex Clearing. We requested a Utility Bill so we could update his address. As part of this business process we also refund any paper statement fees and reset the customer to e-delivery. Over the course of September , 2018, *** uploaded his documents. On September , 2018, Stash updated ***’s address, and continued to correspond with him over the phone and email.
We confirmed that the address was synced and the the transfer to ***’s bank was initiated on October *, 2018
I have 114.84 dollars in a stash account, i’ve been tryng to send it to may checking account for over a week now, they keep teeling me there is an error. I tried reach customer service through email, but all they do is tell me they are having high volume of emails and will get back to me, but never don’t. I tried calling and they just leave me on the line for hours with no answer. Please help me, I am beyond frustrated with this situation, they keep charging me for the service I am trying to cancel.
On September *, 2018 *** contacted Stash noticing that the proceeds of his sale did not match his cash balance. Upon review of ***’s account we noticed he was getting Paper Statement Fees. We credited the fees back to his account and encouraged him to confirm his email in the app which is standard procedure. We did not hear back from *** until September , 2018.
On Tuesday, September , 2018, *** contacted Stash after attempting to withdraw funds because his transfer to his linked bank account t was rejected. His email read: “You guys are scamming me, i’ve been trying to transfer my funds for days, and instead of doing that you just keep charging me 1$ for service fees, I want my money back in FULL!”
Within 2 days Stash responded to his inbound e-mail and let *** know that transfers are rejected when there is return mailed from our custodian, Apex Clearing. We requested a Utility Bill so we could update his address. As part of this business process we also refund any paper statement fees and reset the customer to e-delivery. Over the course of September , 2018, *** uploaded his documents. On September , 2018, Stash updated ***’s address, and continued to correspond with him over the phone and email.
We confirmed that the address was synced and the the transfer to ***’s bank was initiated on October *, 2018
This page deserves more positive reviews. It seems that the negative reviews on here are from people that fundamentally don't understand what they are signing up for or how to operate the application. If you don't have enough money in your checking account to cover $1-$5 charges, you should be applying for overdraft protection and not investing your money until you have your budget figured out. This company provides opportunity to invest in ways you wouldn't be able to with a *** or *** account (e.g. purchasing fractions of shares, bonds, etc.). It also helps educate users on smart investing practices and allow you to add small (or large) amounts of money into your investment account on whatever schedule fits your budget and pay schedule.
This page deserves more positive reviews. It seems that the negative reviews on here are from people that fundamentally don't understand what they are signing up for or how to operate the application. If you don't have enough money in your checking account to cover $1-$5 charges, you should be applying for overdraft protection and not investing your money until you have your budget figured out. This company provides opportunity to invest in ways you wouldn't be able to with a *** or *** account (e.g. purchasing fractions of shares, bonds, etc.). It also helps educate users on smart investing practices and allow you to add small (or large) amounts of money into your investment account on whatever schedule fits your budget and pay schedule.