Stash Reviews (%countItem)
Stash Rating
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I really liked Stash, I made my payments to them weekly I had over $300. in my account, not a lot of money but you can only purchase portions of groups of stocks or funds. I really want more flexibility so I closed that account and opened one with *** where I can actually purchase stocks. I closed the account and sold everything that I had and I've waited almost a week for it to settle so I can transfer it back to my bank and the system won't let me transfer it because "it's waiting on the closing process to complete" well how long does it take? The funds sold the day that I closed it on the 29th. Now I can't get my money. This is stupid. The money has been sitting there for 4 or 5 days. I'm putting my rating that low because of this situation. Not because I didn't like Stash I liked it fine but you just don't have any flexibility with it. BTW I am not wealthy so I didn't put a lot into it every week. So don't slam me because it's such a small amount.
I really liked Stash, I made my payments to them weekly I had over $300. in my account, not a lot of money but you can only purchase portions of groups of stocks or funds. I really want more flexibility so I closed that account and opened one with *** where I can actually purchase stocks. I closed the account and sold everything that I had and I've waited almost a week for it to settle so I can transfer it back to my bank and the system won't let me transfer it because "it's waiting on the closing process to complete" well how long does it take? The funds sold the day that I closed it on the 29th. Now I can't get my money. This is stupid. The money has been sitting there for 4 or 5 days. I'm putting my rating that low because of this situation. Not because I didn't like Stash I liked it fine but you just don't have any flexibility with it. BTW I am not wealthy so I didn't put a lot into it every week. So don't slam me because it's such a small amount.
I have approximately $40 in my account and emailed them asking if I could get a check for cashing out since it would not let me link my bank account. They said they cannot do that because my account was closed. I told them that it is not closed as I was able to login just fine. They responded saying that it is closed and they need 48 hours to see if they can open it. They then emailed me again saying it was not actually closed, but because my original bank account was closed they need an account closing statement before they can let me cash out. For what reason? Why can't I get a check sent to my address on file or just link a new bank account they can send it to? My statements are no longer available online and I am not wanting to deal with my old bank and pay the fee for getting an account statement, when they never emailed me when they first couldn't connect to my account to let me know I needed a statement if I wanted to cash out. Super disappointed in this company.
was contacted on April *, 2019, as her account was unlocked to relink bank account, successfully withdraw funds, and close the account.
On April , 2019, STASH Customer Service followed up with *** indicating that she had $0.07 of Amazon stock in her account. Stash Customer Service offered to sell ***’s Amazon funds and return upon settlement, and close the account. The funds were sold on April , 2019 and should settle by April , 2019.
I have not been able to log into my account since at least 2--19, which is the first time I contacted them by email about the problem. I have sent several emails since then. I have made at least four phone calls. I had no issues until I got their debit card. They keep telling me it's a security issue. First it was a password issue(I think I got that fixed). Now it's a verification code issue. So for OVER A MONTH, I have not been able to see what's going on with my investments through them. Or my debit account. I dont feel its unreasonable for me to be angry. I felt I was taking a risk with them anyhow. And now this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I have approximately $40 in my account and emailed them asking if I could get a check for cashing out since it would not let me link my bank account. They said they cannot do that because my account was closed. I told them that it is not closed as I was able to login just fine. They responded saying that it is closed and they need 48 hours to see if they can open it. They then emailed me again saying it was not actually closed, but because my original bank account was closed they need an account closing statement before they can let me cash out. For what reason? Why can't I get a check sent to my address on file or just link a new bank account they can send it to? My statements are no longer available online and I am not wanting to deal with my old bank and pay the fee for getting an account statement, when they never emailed me when they first couldn't connect to my account to let me know I needed a statement if I wanted to cash out. Super disappointed in this company.
was contacted on April *, 2019, as her account was unlocked to relink bank account, successfully withdraw funds, and close the account.
On April , 2019, STASH Customer Service followed up with *** indicating that she had $0.07 of Amazon stock in her account. Stash Customer Service offered to sell ***’s Amazon funds and return upon settlement, and close the account. The funds were sold on April , 2019 and should settle by April , 2019.
I have not been able to log into my account since at least 2--19, which is the first time I contacted them by email about the problem. I have sent several emails since then. I have made at least four phone calls. I had no issues until I got their debit card. They keep telling me it's a security issue. First it was a password issue(I think I got that fixed). Now it's a verification code issue. So for OVER A MONTH, I have not been able to see what's going on with my investments through them. Or my debit account. I dont feel its unreasonable for me to be angry. I felt I was taking a risk with them anyhow. And now this.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
When trying to transfer my funds from the account they froze my account. They stated some system error and gave me a date that it would be cleared up. That date was last week and I still cannot access my money. They act as if there is nothing they can do and that I am just going to have to wait. This has been going on since the *** of February.
initiated an ACAT (Automated Customer Account Transfer) which is the transfer of assets to 3rd party broker in late February 2019. On February , 2019 Stash received notification of the ACAT and contacted *** to confirm the ACAT was initiated, the cost and that the account would be locked during the process. The process can take up to 4 weeks and the account must be locked during the entire duration. *** contacted Stash customer service several times over the course of this process and on March , 2019 we reached out to our Custodian (APEX) to confirm that the process was complete based upon the customer’s indication that the funds had transferred. *** continued to contact us and on March , 2019 we received confirmation that the account could be unlocked, the remaining cash balance transferred and the account closed. After an ACAT is complete we can not reopen the account and it will remain in the restricted status.
We apologize for any inconvenience this might have caused, however this is common practice when an ACAT is initiated.
When trying to transfer my funds from the account they froze my account. They stated some system error and gave me a date that it would be cleared up. That date was last week and I still cannot access my money. They act as if there is nothing they can do and that I am just going to have to wait. This has been going on since the *** of February.
initiated an ACAT (Automated Customer Account Transfer) which is the transfer of assets to 3rd party broker in late February 2019. On February , 2019 Stash received notification of the ACAT and contacted *** to confirm the ACAT was initiated, the cost and that the account would be locked during the process. The process can take up to 4 weeks and the account must be locked during the entire duration. *** contacted Stash customer service several times over the course of this process and on March , 2019 we reached out to our Custodian (APEX) to confirm that the process was complete based upon the customer’s indication that the funds had transferred. *** continued to contact us and on March , 2019 we received confirmation that the account could be unlocked, the remaining cash balance transferred and the account closed. After an ACAT is complete we can not reopen the account and it will remain in the restricted status.
We apologize for any inconvenience this might have caused, however this is common practice when an ACAT is initiated.
Stash is a online investment brokerage whom I have a retirement account, I was promised two to three days easy closing terms, thus far it has been five weeks and every single rep I speak to says the same thing, “oh wow this is taking unusually long, let me send this to a supervisor who will expedite this and you will see the funds in a couple of days” that has been every week for the last four weeks.
Im not a rich man making high six figures, I live on a budget and a family of four to take care of, to most people $941.50 is not alot but to people like me it means I can be late on my next months rent...
The problem is not resolved yet and I am very upset with how these people are handling my situation my next step is to file a complaint with the FDIC.
Stash is a online investment brokerage whom I have a retirement account, I was promised two to three days easy closing terms, thus far it has been five weeks and every single rep I speak to says the same thing, “oh wow this is taking unusually long, let me send this to a supervisor who will expedite this and you will see the funds in a couple of days” that has been every week for the last four weeks.
Im not a rich man making high six figures, I live on a budget and a family of four to take care of, to most people $941.50 is not alot but to people like me it means I can be late on my next months rent...
The problem is not resolved yet and I am very upset with how these people are handling my situation my next step is to file a complaint with the FDIC.
Horrible!!! Opened my Stash account using my debit card instantly to find the account. However, when I attempted to close the Stash account, Stash requires a checking account to be linked in order to close the account and issue a refund. Wasn’t happy—- but agreed to link the bank account to be finished with Stash. Attempted to link the bank account and receive a message that Stash doesn’t support my particular bank. Hmmmmm. Sounds very unethical and I will be contacting the Federal Trade Commision immediately. So—-unless I link a financial institution that Stash “approves of” Stash cannot refund MY MONEY. Seems very strange indeed. Especially when Stash had no issues accepting my debit card to fund the account. Stash needs to be investigated.
Horrible!!! Opened my Stash account using my debit card instantly to find the account. However, when I attempted to close the Stash account, Stash requires a checking account to be linked in order to close the account and issue a refund. Wasn’t happy—- but agreed to link the bank account to be finished with Stash. Attempted to link the bank account and receive a message that Stash doesn’t support my particular bank. Hmmmmm. Sounds very unethical and I will be contacting the Federal Trade Commision immediately. So—-unless I link a financial institution that Stash “approves of” Stash cannot refund MY MONEY. Seems very strange indeed. Especially when Stash had no issues accepting my debit card to fund the account. Stash needs to be investigated.
Well I went to look at my bank account and realized Stash has removed two payments of 23.00 and I went to call them and now they told me I have to call my bank. So I called my bank and they told me I have to give them another number to call so I’m filing a complaint and demand a refund or I will file a lawsuit for fraud
received two overdrafts, one for Round Ups and the other for his monthly STASH management fee, and both transactions were made on March *, 2019 and returned on March , 2019. After receiving these returns he contacted Stash Customer Service. Stash covered the return fee on the Stash side and offered to make a three way call with his Bank in hopes of the overdraft fee (on the bank side) being waived.
As a reference, *** has also accepted the Terms and conditions governing the Round Ups Program as well as the Advisory Agreement.
There was an error made by an Stash Customer Service agent as one of the two returns was from Round Ups, and because this product is designed not to run if your account balance is below $100 we cover any overdraft fees incurred. To remediate this Stash Customer Service provided a $23 credit (cost of the overdraft fee) and contacted the customer. The customer's account is currently in the closing process.
To prevent this from happening in the future Stash Customer Service will provide additional coaching to all agents and remind the team about our policy of covering overdraft fees which are generated from Round Ups and Smart Stash.
We apologize for any inconvenience this might have causes for ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Well I went to look at my bank account and realized Stash has removed two payments of 23.00 and I went to call them and now they told me I have to call my bank. So I called my bank and they told me I have to give them another number to call so I’m filing a complaint and demand a refund or I will file a lawsuit for fraud
received two overdrafts, one for Round Ups and the other for his monthly STASH management fee, and both transactions were made on March *, 2019 and returned on March , 2019. After receiving these returns he contacted Stash Customer Service. Stash covered the return fee on the Stash side and offered to make a three way call with his Bank in hopes of the overdraft fee (on the bank side) being waived.
As a reference, *** has also accepted the Terms and conditions governing the Round Ups Program as well as the Advisory Agreement.
There was an error made by an Stash Customer Service agent as one of the two returns was from Round Ups, and because this product is designed not to run if your account balance is below $100 we cover any overdraft fees incurred. To remediate this Stash Customer Service provided a $23 credit (cost of the overdraft fee) and contacted the customer. The customer's account is currently in the closing process.
To prevent this from happening in the future Stash Customer Service will provide additional coaching to all agents and remind the team about our policy of covering overdraft fees which are generated from Round Ups and Smart Stash.
We apologize for any inconvenience this might have causes for ***.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
I have a STASH Invest account. I closed my generating bank, Ally and forgot about the automatic service charge of $1.00 a month. Ally returned the $1.00 fee and STASH PUT A HOLD on my account. Once I found it was locked out I contacted them immediately to solve the problem. I told them I would link another account if they would unlock my account and pay the $1.00 fee. They would not unlock my account. They said they needed my bank statement showing that I had closed the Ally account I was using. I sent it to them the say day. I went onto my account and it was still locked. I called over and over again to try and get this resolved so I could have access to my account. They requested more info. Driver license for me and my Mom and a current statement from my new designated bank. I complied. Three weeks out and they still have my account locked. Everytime I call they keep requesting the same info that I have already given them. Geeta, the rep that was assisting me always said she would call me back and she never did. This has been going on for days.
This should have been settled in one phone call but it is still ongoing. Geeta is either out to lunch or in a meeting and she never calls. Her supervisor is never available. Please warn other potential investors that if they would act like this for $1.00 then how would they act over anything of real value. I am still trying to close out my account. I may seek the help of an attorney.
has contacted STASH 12 times on this issue since February , 2019. She contacted STASH 3 times on February , 2 times on February , 3 times on February *** and 3 times on March when the case was finally resolved via email. On March *, the customer contacted us several times -- leaving several messages -- an appointment was set to have the agent mentioned in the complaint to return the call at 1:30 PM. That was not considered satisfactory and she demanded to speak to speak to a supervisor as a next step. All of her calls were answered promptly, and her emails were resolved within 24 hours. As a policy, we do not respond to an email if the case is resolved via phone and/or other email. While we seek to resolve issues promptly with our customers, it is not unusual in complicated cases that full resolution of the issue to take several days.
As part of our fraud prevention procedures we regularly monitor returns and take actions on accounts. In this instance the return code (RO2) indicated that the account was closed. To unlock the account we request a bank statement from the linked account to demonstrate account ownership. This procedure is in place to prevent fraud and protect customers in the instance that they are victims of an account takeover.
The statement she provided (for the linked account) demonstrated that the funding account was in another individuals name. As a result, we could not unlock the account and we submitted the case for further review to our Fraud team.
During the review and discussion with ***, we identified that the funding account was her mother’s. She provided a bank statement for a joint account with her mother, and we unlocked the account. She chose to close her account at that time and as part of the process her investments were sold and the proceeds were returned. We clearly state that funding accounts must be in your own name and be personal accounts.
We apologize for any inconvenience this might have caused ***, and hope that she understands our top priority is our clients’ safety with regards to their finances, and we take that incredibly seriously.
I have a STASH Invest account. I closed my generating bank, Ally and forgot about the automatic service charge of $1.00 a month. Ally returned the $1.00 fee and STASH PUT A HOLD on my account. Once I found it was locked out I contacted them immediately to solve the problem. I told them I would link another account if they would unlock my account and pay the $1.00 fee. They would not unlock my account. They said they needed my bank statement showing that I had closed the Ally account I was using. I sent it to them the say day. I went onto my account and it was still locked. I called over and over again to try and get this resolved so I could have access to my account. They requested more info. Driver license for me and my Mom and a current statement from my new designated bank. I complied. Three weeks out and they still have my account locked. Everytime I call they keep requesting the same info that I have already given them. Geeta, the rep that was assisting me always said she would call me back and she never did. This has been going on for days.
This should have been settled in one phone call but it is still ongoing. Geeta is either out to lunch or in a meeting and she never calls. Her supervisor is never available. Please warn other potential investors that if they would act like this for $1.00 then how would they act over anything of real value. I am still trying to close out my account. I may seek the help of an attorney.
has contacted STASH 12 times on this issue since February , 2019. She contacted STASH 3 times on February , 2 times on February , 3 times on February *** and 3 times on March when the case was finally resolved via email. On March *, the customer contacted us several times -- leaving several messages -- an appointment was set to have the agent mentioned in the complaint to return the call at 1:30 PM. That was not considered satisfactory and she demanded to speak to speak to a supervisor as a next step. All of her calls were answered promptly, and her emails were resolved within 24 hours. As a policy, we do not respond to an email if the case is resolved via phone and/or other email. While we seek to resolve issues promptly with our customers, it is not unusual in complicated cases that full resolution of the issue to take several days.
As part of our fraud prevention procedures we regularly monitor returns and take actions on accounts. In this instance the return code (RO2) indicated that the account was closed. To unlock the account we request a bank statement from the linked account to demonstrate account ownership. This procedure is in place to prevent fraud and protect customers in the instance that they are victims of an account takeover.
The statement she provided (for the linked account) demonstrated that the funding account was in another individuals name. As a result, we could not unlock the account and we submitted the case for further review to our Fraud team.
During the review and discussion with ***, we identified that the funding account was her mother’s. She provided a bank statement for a joint account with her mother, and we unlocked the account. She chose to close her account at that time and as part of the process her investments were sold and the proceeds were returned. We clearly state that funding accounts must be in your own name and be personal accounts.
We apologize for any inconvenience this might have caused ***, and hope that she understands our top priority is our clients’ safety with regards to their finances, and we take that incredibly seriously.
The last negative complaint was right they don't respond back to the email and they'll don't keep the word where they said they're going to email you I've been waiting. When it comes to people's fun normally takes two to three days at the longest I'm very surprised for a legitimate company supposed to be legitimate to take that long to respond back.
The last negative complaint was right they don't respond back to the email and they'll don't keep the word where they said they're going to email you I've been waiting. When it comes to people's fun normally takes two to three days at the longest I'm very surprised for a legitimate company supposed to be legitimate to take that long to respond back.
I have jumped through their hoops for weeks and they still haven’t returned my money! First of all it is impossible to figure out how to close your account then I finally speak with someone and the say I need to fill out some forms they never send to my email like they said they would do I have to hound them again for the forms which I finally get but send back on a different email so now they say I can only send it from the email linked to my account so I do and nothing no acknowledgement nothing still trying to get my money back after three weeks!!! Apparently they do this all the time by their reviews - nobody can seem to close their account and get their money back
reached out Stash Customer Experience on December , 2018 to request closure of her Retire account. We advised on how to close Retire account, and sent her the relevant form/instructions to initiate closure of Retire account
*** emailed Stash Customer Experience again on December , 2018 stating she wants to close her account, but did not specify which account she wanted to close (Invest or Retire). While we had already received and responded to her previous outreach regarding her Retire account closure, we replied in this instance on how to close her Invest account (Personal Brokerage). It is unclear whether *** actually intended to close her Invest account, as her previous email only indicated Retire. Her Invest account currently remains open.
On December , 2018 *** emailed again stating that she had not received the forms to close her Retire account, however we’d already sent the forms (for each account) previously. We replied that same day with both closure forms and instructions (for Retire and Invest accounts) again.
*** emailed again on the *** stating she had not received the forms, so we sent them again the same day. We also apologized for the difficulty and time it’s taking to close account, and explained that in order to effectively close the account we needed the forms sent back.
On December , 2018, we see the forms were sent back to Stash Customer Experience, however, it was not sent from the email address associated with her account. We alerted *** that we could not link her form (that she’d sent from her work email) as we cannot service an account if the email came from an email address that is not linked to the given Stash account, consistent with Stash’s protocol to protect customers’ accounts. However, in this case, Stash Customer Experience apologizes for not locating the account via the account number on the Retire closure forms and for the delay this might have caused.
On January *, 2019, ***’s Retire closure form was received by Stash and was processed. Stash Customer Experience replied letting her know that the sales of her Retire funds needed to be initiated on our end, but we’d transfer the funds out once they successfully settled the following business day. The Stash Customer Experience representative also reminded ***, as she was initially told when she originally requested to close her Retire account, that any investments in the Retire account would have to be sold before the funds could be withdrawn, and this is to be done by the user, however *** did not initiate the sales, thus delaying the distribution.
After Stash Customer Experience initiated the sales of ***’s investments, she was emailed on January *, 2018 alerting her that all funds were transferred and her Retire account is being closed.
I have jumped through their hoops for weeks and they still haven’t returned my money! First of all it is impossible to figure out how to close your account then I finally speak with someone and the say I need to fill out some forms they never send to my email like they said they would do I have to hound them again for the forms which I finally get but send back on a different email so now they say I can only send it from the email linked to my account so I do and nothing no acknowledgement nothing still trying to get my money back after three weeks!!! Apparently they do this all the time by their reviews - nobody can seem to close their account and get their money back
reached out Stash Customer Experience on December , 2018 to request closure of her Retire account. We advised on how to close Retire account, and sent her the relevant form/instructions to initiate closure of Retire account
*** emailed Stash Customer Experience again on December , 2018 stating she wants to close her account, but did not specify which account she wanted to close (Invest or Retire). While we had already received and responded to her previous outreach regarding her Retire account closure, we replied in this instance on how to close her Invest account (Personal Brokerage). It is unclear whether *** actually intended to close her Invest account, as her previous email only indicated Retire. Her Invest account currently remains open.
On December , 2018 *** emailed again stating that she had not received the forms to close her Retire account, however we’d already sent the forms (for each account) previously. We replied that same day with both closure forms and instructions (for Retire and Invest accounts) again.
*** emailed again on the *** stating she had not received the forms, so we sent them again the same day. We also apologized for the difficulty and time it’s taking to close account, and explained that in order to effectively close the account we needed the forms sent back.
On December , 2018, we see the forms were sent back to Stash Customer Experience, however, it was not sent from the email address associated with her account. We alerted *** that we could not link her form (that she’d sent from her work email) as we cannot service an account if the email came from an email address that is not linked to the given Stash account, consistent with Stash’s protocol to protect customers’ accounts. However, in this case, Stash Customer Experience apologizes for not locating the account via the account number on the Retire closure forms and for the delay this might have caused.
On January *, 2019, ***’s Retire closure form was received by Stash and was processed. Stash Customer Experience replied letting her know that the sales of her Retire funds needed to be initiated on our end, but we’d transfer the funds out once they successfully settled the following business day. The Stash Customer Experience representative also reminded ***, as she was initially told when she originally requested to close her Retire account, that any investments in the Retire account would have to be sold before the funds could be withdrawn, and this is to be done by the user, however *** did not initiate the sales, thus delaying the distribution.
After Stash Customer Experience initiated the sales of ***’s investments, she was emailed on January *, 2018 alerting her that all funds were transferred and her Retire account is being closed.