State Farm Insurance Company

Very horrible service! They doubled charged me and don't want to give me the money back Office very unorganized I guess everyone works days a week so they eliminate communication skills ! Very g [redacted] and the S [redacted] women don't know any English!

Very horrible service! They doubled charged me and don't want to give me the money back
Office very unorganized I guess everyone works days a week so they eliminate communication skills ! Very g*** and the S*** women don't know any English!

Initial Business Response /* (1000, 10, 2015/06/26) */
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Initial Business Response /* (1000, 5, 2015/06/10) */
June 10, 2015

Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated June 9, 2015. While we...

cannot share specific details in this public response, our claim department contacted the complainant on June 10, 2015 to address his concerns, and we have reached a satisfactory resolution.
Sincerely,
ECIM Complaint Resolution Team
State Farm Insurance Companies

January 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on December 14, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies

I am rejecting this response because: they have not reached out to me. I need the error fixed immediately.

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 3, 2017, to address his concerns, and we have reached a satisfactory...

resolution. Sincerely, SFPP department Phone: (888)311-7377

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thanks BB for your help!

Initial Business Response /* (1000, 5, 2016/08/02) */
29, 2016
Revdex.com
[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
Name of Complainant [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your...

correspondence dated July 26, 2016. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on July 27, 2016 to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
State Farm Insurance Companies

September 18, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12378345  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 13, 2017. While we cannot share specific details in this public response, our SFPP...

department has attempted to contact the complainant on September 15, 2017 and September 18, 2017, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, SFPP department Phone: 1-888-311-7377 State Farm Mutual Automobile Insurance Company

To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated July 6, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 10, 2017, to address his concerns, and we have reached a satisfactory...

resolution.Sincerely,State Farm Payment PlanPhone: 888-311-7377State Farm Mutual Automobile Insurance Company

State Farm has still has yet to contact me about my issue and we are passed two months. I will give them until the end of the day TODAY and I will be filing a complaint with the Michigan Department of insurance. I have been more than patient with this matter dating back to August 22 however changing my insurance policy to make it look cheaper to make a sale is illegal and sending a refund check for $21.00 and punishing me for his "mistake" is an insult. I want a call today.

September 18, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12370283 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 12, 2017. While we cannot share specific details in this public response, our SFPP...

department contacted the complainant on September 18, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies

Initial Business Response /* (1000, 10, 2016/03/02) */
We have left several messages on [redacted]'s cell phone assuring her that we will reimburse her for any out of pocket expenses she has incurred. The error for the double charge was by our office. We did speak with the Bank of America manager...

and admitted our mistake, and B of A offered to waive any bank fees. Our messages left on [redacted]'s phone have reflected our responsibility for this error, and an opportunity to reimburse her for any other expenses we're not aware of.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned Al's call and it took them for me to file this claim for them to respond! I still have not received a full refund to my account. I don't want this to happen to other customers. Very unprofessional.
[redacted]

January 25, 2018 Revdex.com Dispute Resolution Department 8100 N University St Peoria, IL 61615 RE: Revdex.com Complaint ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2018. While we cannot share specific details in this...

public response, our Underwriting Services Department attempted to contact Mr. Estrada by phone and have generated a written response to Mr. Estrada with appropriate contact information. Sincerely, [redacted] Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: [redacted]

March 8, 2018Revdex.com8100 N. University StreetPeoria, IL 61615Re: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018. While we cannot share specific details in this public response, a member of our Agency...

Department contacted the complainant to address her concerns, and we have reached a satisfactory resolution. Sincerely,Agency/Sales Administration Shared SericesState Farm Insurance Companies

I am rejecting this response because: I stated previously in my complaint that it was beyond our control that those weather related incidents happen causing us to file a claim. We should not have to be penalized for this occurrence. As stated in your letter dated February 21, 2017, we have...

scheduled an appointment for Monday, March 6, 2017 with the State Farm agent [redacted], to discuss our concerns regarding this matter.

Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 13, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on October 4, 2017, to address his concerns. We have explained our position regarding the evaluation of his claim. Sincerely, State Farm Fire Claims Department Phone: 844-458-4300 State Farm Insurance Companies

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 06, 2017. While we cannot share specific details in this public response, our Underwriting Department contacted the customer on June 08, 2017 to address his concerns, and we have reached a satisfactory...

resolution. Sincerely, Underwriting Department State Farm Insurance Companies

I am rejecting this response because:
I realize this is a HIPPA violation issue but I gave permission for you to persue this matter on my behalf.  All I did receive is a phone call stating they would look into the matter but have heard nothing in a 10 day period.  This issue is still not satisfactory to me and I feel like this is just another run around with State Farm.  I would appreciate any other help you can give me and if I need to waive my patient right so as to give your legal department access to my health records please let me know.  I have nothing to hide.  Thank you [redacted].