State Farm Insurance Company

October 9, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12420369 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 3, 2017. While we cannot share specific details in this public response, our claim department...

responded to the complainant on October 9, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Fire Team Managed Claims Specialist Claims Department Phone: 844-458-4300 State Farm Fire and Casualty Company

January 15, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 4, 2018. While we cannot share specific details in this public response, our SFPP...

Department attempted contacted the complainant on January 11, 2018 and January 12, 2018 to address her concerns, our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan Department [redacted] State Farm Mutual Automobile Insurance Company

To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated March 9, 2017.While we cannot share specific details in this public response, our SFPP departmentcontacted the complainant on March 10, 2017, to address her concerns, and we havereached a satisfactory...

resolution.Sincerely,State Farm Payment PlanSFPP departmentState Farm Insurance Companies

October 10, 2017 Revdex.com [redacted] Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, 2017. While we cannot share specific details in this public response, our claim department contacted the complainant on October 9, 2017 to address his concerns. Sincerely, Complex Property Leadership [redacted] Extension [redacted]

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated May 22, 2017. While we cannot share specific details in this public response, our underwriting and SFPP department contacted the complainant on May 24, 2017 to address her concerns, and we will continue to...

work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP department Phone: 1-888-311-7377 State Farm Insurance Companies

I am rejecting this response because: I still have not received the letter from the agent letting me know how many years I have been with them. I need this for my other insurance.

February 26, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 20, 2018. Whilewe cannot share specific details in this public response, our Claim Department...

contacted thecomplainant on February 22, 2018 to address his concerns, and we have reached a satisfactoryresolution.Sincerely,[redacted]Property Total Loss Department

September 21, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com ID Number: 12384860 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 14, 2017. While we cannot share specific details in this public response, our underwriting...

department contacted the customer on September 15, 2017 to address his concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Services 918-621-3519 State Farm Fire and Casualty Company

RE: Revdex.com Case Number: 12348372 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. State Farm has responded to concerns presented by [redacted] on September 8, 2017 via postal mail and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies

RE: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 9, 2017.While we are unable to share specific details in this public response, please be assured we areresponding to our insured separately to address his...

concerns.Sincerely,Auto Underwriting DepartmentState Farm Insurance Companies

January 16, 2018Revdex.com112 Harrison StreetPeoria, Illinois 61602Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 12, 2018. While we cannot share specific details in this public response, our Underwriting Department researched the policy and will contact our policyholder to review the concerns.Sincerely,Auto Underwriting DepartmentAuto Underwriting DepartmentState Farm Insurance Companies

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 24, 2017. While we cannot share specific details in this public response, our underwriting department attempted to contact the [redacted] on April 24, 2017 and April 25, 2017 to address her...

concerns. Although we were unable to reach her, the concerns outlined in her letter have been resolved and she has been advised under separate cover.Sincerely, Fire Operations State Farm Insurance Companies

To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated July 7, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on July 6, 2017, to address her concerns, and we have reached a...

satisfactory.Sincerely,State Farm Payment PlanSFPP DepartmentState Farm Insurance Companies

I am rejecting this response because:
As much as I would like to accept the business response it is not possible to do so. If I did they would once again bury the claim like they did before. And this isn’t gonna happen. I would like the leak to be fixed. I was NOT leaking before the accident and it now is. Wear on seals is not a valid answer because even if they were worn they wear sealing fine before the accident and now they are not. I want this repaired. Also the stabilizer bar under the vehicle got shifted over or damaged in the accident that state farm is denying wasn’t claim related. First off the stabilizer bar is to keep the vehicle stable. There is no possible way that it can be shifted or damaged by itself without the help of impact. I would like this claim to be handled by someone else instead of Denise Chandler. 80% of the stuff she has told me and my father has been pure lies. 8/25 she says she will call me back on 8/28 and never did. She called me and my father on 9/22 and stated she would call us back and to this date 9/30 we haven’t received any phone calls. The letter that she dated 9/8 was also filled with pure lies. I have also tried getting a copy of the alignment report that was done when my vehicle when it was repaired and State Farms select body shop has yet to provide it with me I connected them at the end of july and in September and nothing. I want my vehicle to be repaired, the alignment report and a cash settlement to close the claim and the case with both the state and Revdex.com. This claim has now been active since and an issue for 6.5 month I was a remedy for the problems.

January 17, 2018 Revdex.com 112 Harrison Peoria, IL 61602 RE: Revdex.com-Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2018. While we cannot share specific details in this public response, our Underwriting...

Department responded to the customer concerns on January 15, 2018. We will continue to work with the complainant to reach a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies

December 11, 2017Revdex.com8100 N UniversityPeoria, IL 61615RE: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 22, 2017. While we cannot share specific details in this public response, our underwriting...

department contacted the complainant on December 4, 2017 to address her concerns, and we have reached a satisfactory resolution. Sincerely,Personal Lines UnderwritingState Farm Insurance Companies

Attached is the response for complaint 12372630 on behalf of Claudia [redacted]

I am rejecting this response because: this is the same letter they send every time and all they have done is changed the dates on the letter. They have not contacted me or tried to work with me. I am keeping all letters they have sent and all emails and will file a claim against them in court if they do not try and work with me. This is really poor business on their part.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1[redacted], and find that this resolution is satisfactory to me.Good afternoon, I am writing to request that you withdraw this complaint that I have filed with the Revdex.com.  A response was made by State Farm and, although the result was not what I had wished for, their apologies and understanding of my concerns were validated and I do not wish to pursue this matter further. I greatly appreciate the role the Revdex.com has played in this problem.  Basically, I do not know what I would have done if your organization had not been there. I would be proud to work for an organization that allowed the "little guy" to have a say in an alleged injustice and one that is so professional and thorough in mediating a mutually agreeable result.  You are the unsung heroes of the common man! Thank you again, [redacted]New Orleans, LA

Initial Business Response /* (1000, 5, 2016/01/14) */
January 14, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated...

January 7, 2016. While we
cannot share specific details in this public response, our Underwriting Department contacted the
customer on January 11, 2016 by letter, to address his concerns, and we will continue to work
with the customer to reach satisfactory resolution.
Sincerely,
Underwriting Department
State Farm Insurance Companies