State Farm Insurance Company

Uploaded response

January 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12-29-17. While we cannot share specific details in this public response, a member of our...

Agency Department contacted the complainant on 12-8-17, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Agency/Sales Administration Shared Services State Farm Insurance Companies

April 19, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12098465 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 12, 2017. While we cannot share specific details in this public response, our SFPP department contacted...

the complainant on April 17, 2017 and April 19, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP department State Farm Insurance Companies

I am rejecting this response because:
A response has still not been given as to why the original desk adjuster/claim owner, Keith Kennedy, never made any contact with policy holders [redacted] or with [redacted]. For seven weeks straight beginning on May15, several messages...

were left by [redacted] and [redacted] to inquire about the claim process, requesting an additional hotel room,   make requests for Spanish-speaking field adjuster, and later, requests for a change in mitigation company as there were several issues with Service Master. I was informed that desk adjusters/claim owners are to initiate contact and assist with and questions and requests that the policy holder may have.  Mr. Kennedy never attempted to make any contact. Not one phone call, letter, fax, e-mail, nothing, no contact of any kind. This lack of communication caused unnecessary stress, frustration, and suffering between the 5 members of our household during what should have been a simple, straightforward process. There was so much confusion from the very beginning, being assigned two separate housing accommodation companies at the same time  ( [redacted] and [redacted]) to not having any mitigation work being done despite the fact that [redacted] charged for an extensive amount of work that never happened. We have 5 members in our household including one of the policy holders that sleep in a hospital bed. This behavior continued even after this Revdex.com complaint was filed when the current adjuster refused to call the phone number left on his voicemail for over a week.   Campos-Prado

Initial Business Response /* (1000, 5, 2015/06/30) */
June 30, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Revdex.com Case Number: XXXXXXXX
Name of Complainant: [redacted]
To Whom It May Concern:
Thank you for the opportunity to...

reply to your correspondence dated June 17, 2015. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on June 30, 2015 to address his concerns. We have reached a satisfactory resolution.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies

September 8, 2017 Revdex.com Dispute Resolution Department [redacted] [redacted] Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 1, 2017. While we cannot share specific details in...

this public response, our agent contacted the complainant on September 7, 2017 to address her concerns and they have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies

December 11, 2017Revdex.comRevdex.com Dispute Resolution Department8100 N University St.Peoria, IL 61615Re: Case Number [redacted]Dear Sir or Madam,State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaintregarding the flood insurance coverage placed on his mortgage loan. We understand Mr. [redacted]’sconcern and we appreciate you contacting us.State Farm Bank is researching the issue and will be contacting Mr. [redacted] directly with a writtenresponse regarding his concerns. If anything additional is needed, please contact State Farm Bank’sService Recovery Team at (855) 306-4019. The Service Recovery Team is available between 7:30 AMto 6:00 PM Central Time, Monday through Friday.Sincerely,Bank ManagerState Farm Bank

February 7, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 11960064 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 1, 2017. While we cannot share specific details in this public response, our underwriting...

department has attempted to reach the complainant by phone to discuss her concerns. We were unable to make contact so we are responding to her in writing. Sincerely, Personal Lines Fire Underwriting Department State Farm Insurance Companies

Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com ID Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 16, 2018. While we cannot share specific details in this public response, our Underwriting department contacted the...

complainant on March 16, 2018 to address their concerns, and we have reached a satisfactory resolution. Sincerely, Personal Lines Underwriting Department State Farm Fire and Casualty Insurance Company

August 16, 2017 Revdex.com [redacted] Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our underwriting...

department contacted the complainant on August 16, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Auto Underwriting Department State Farm Insurance Companies

September 26, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12383768  To Whom It May Concern:...

Thank you for the opportunity to reply to your correspondence dated September 14, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on September 25, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Fire Operations State Farm Insurance Companies

To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated October 17, 2016. While
we cannot share specific details in this public response, our underwriting department contacted
the customer on October 14, 2016 to address her concerns, and we have reached a...

resolution.
Sincerely,
Fire Operations
State Farm Insurance Companies
([redacted] Response.pdf)

Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 12, 2018. While we cannot share specific details in this public response, our Claim Department contacted the complainant on March 12, 2018, to address her concerns, and our...

position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Insurance Companies - Fire Claims

I am rejecting this response because: 6-1-2017 I've have not had contact with anybody from Administration Shared Services State Farm Insurance Company  Corporate Office Agency Department on 5-30-2017 addressing my concerns.   Thank You, [redacted]

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 30, 2017. While we cannot share specific details in this public response, our auto operations division contacted the complainant to address her concerns. Sincerely Auto Team Manager State Farm Mutual...

Insurance Companies

January 29, 2018 Revdex.com 112 Harrison Peoria, IL 61602 RE: Revdex.com-Case Number: [redacted] To Whom It May Concern: We appreciate the opportunity to reply to your follow-up correspondence dated January 23, 2018. As previously indicated, we cannot share specific details in this public response. However, we have reached out to the complainant via phone and mail to verify that a response to the concerns raised has been received. Sincerely,Auto Underwriting Department State Farm Insurance Companies

December 15, 2017 Revdex.com 8100 N. University Peoria, IL 61615 RE: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 11, 2017. While we cannot share specific details in this public response, our agency team...

member has communicated with the customer today to explain that the documentation received is insufficient and to inform him of the proof of residence documentation required to remove the driver from the household record. Thank you for your inquiry and for allowing us to address this issue. Sincerely, Underwriting Services State Farm Insurance Companies

January 19, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 16, 2018. While we cannot share specific details in this public response, our Claim Leadership...

Department contacted the complainant on January 9, 2018 to address her concerns, and we have reached a satisfactory resolution. Sincerely, Property - Express [redacted] State Farm Mutual

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12420369, and find that this resolution is satisfactory to me.

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 17, 2017. While we cannot share specific details in this public response, our Enterprise Auto Express Department contacted the complainant on April 20, 2017, to address her concerns, and we have reached...

a satisfactory resolution. Sincerely, Enterprise Auto Express State Farm Insurance Companies