State Farm Insurance Company

December 6, 2017Revdex.com Dispute Resolution Department8100 N University StPeoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated November 28, 2017. Whilewe cannot share specific details in this public response, the insured...

has been contacted andprovided our position on this matter.Sincerely,[redacted]Auto Underwriting Team ManagerState Farm Mutual Automobile Insurance Company

Initial Business Response /* (1000, 5, 2015/07/27) */
July 27, 2015

Revdex.com
[redacted]
Peoria, IL 61602
Re: Revdex.com Case Number: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity...

to reply to your correspondence dated July 13, 2015.
While we cannot share specific details in this public response, our claims department has been in contact with the complainant and their attorney to explain our claim handling procedures. We will work with the complainant and/or their attorney to reach a satisfactory resolution.
If you have any questions please call Complaint Resolution Specialist [redacted] at XXX-XXX-XXXX
Sincerely,
Complaint Resolution Management

I am rejecting this response because: No one had contacted me in response to this matter from State Farm with sort of resolution. I want my account cleared, and my money back, they did not provide a satisfactory service, and I feel that any amount I paid was  too much.

I am rejecting this response because:this is unacceptable

March 26, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 20, 2018. While we cannot share specific details in this public response, our claim department...

contacted the complainant on March 23, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Auto Property Claim Department

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 14, 2017. While we cannot share specific details in this public response, our State Farm Payment Plan department is attempting to contact the customer to reach a satisfactory resolution. Sincerely,...

State Farm Underwriting Department State Farm Insurance Companies

Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated March 15, 2018. While we cannot share specific details in this public response, our Agency Leadership contacted the complainant...

on March 9, 2018 to address his concerns, and will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan (888)311-7377 State Farm Insurance

I am rejecting this response because:
Agent Scott Rivers is still playing the tag game... He has left a message for me and stated that he will not be in the office until said date. The why did he call and not wait until he would be in thee office?Scott Rivers is still acting like I don't have a refund due....

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 07/13/2017. While we cannot share specific details in this public response, a member of our Agency contacted the complainant on 07/14/2017 to address his concerns, and a satisfactory resolution was reached....

Sincerely, Agency Sales Administration Shared ServicesState Farm Insurance Companies

I am rejecting this response because:
I am following up on a previous complaint that was closed before I was able to respond to the "lie" told by State Farm Insurance (Complaint #12354313). I haven't received a call from anyone. I am still waiting to hear from Kevin P[redacted] or Jessie [redacted] who was responsible for issuing this refund [redacted] I still haven't received the checks that the company claims are still outstanding. Funny they were sent from Illinois to Connecticut in August, still nothing. I contacted my bank, Bank of America, and they reversed both transactions as unauthorized charge backs for a total of $505.08. I received confirmation that the payment removed in August has been considered permanent by the bank as I sent an email from Kevin stating the policy would be cancelled effective 6/29/17. The first unauthorized payment was debited from my account 6/30/17. The second payment which was how I noticed this company was still taking money from my account was 8/1/17. I was issued credit from my bank and this is considered an unauthorized transaction. The 1st payment dated 6/30/17 is still pending further investigation. I also tried to go to the message center from my online State Farm account to forward the actual letter to my bank in addition to the email from the agent stating the policy was cancelled effective 6/29/17, but the account has been locked and I no longer have access. No one from this company has tried to contact me at all. I have decided to stop wasting my time with the agent, Kevin [redacted], who is never available but will drive to your house when he wants you to start a new policy. I also noticed an increase in Jessie [redacted]'s PTO time since I've been calling to resolve this issue. I called the company's 800# and was advised by a customer service representative that I would make out better if I allowed them to issue the request for a call back as it would show a log if the agent attempted to reach me or not...still nothing!!!!!If this company and or agent, who always gives me the run around, could contact Bank of America and advise the June 29th charge back is valid and should be made a "PERMANENT UNAUTHORIZED CHARGE", the issue would be resolved. I really don't care to hear from the company or the agent. It seems they are all full of lies. I would just be glad to move on from this issue and never use their service again once they stop acting like money hungry thieves!!!!!!!!!!!!

I am rejecting this response because:
I have not, repeat, have not been contacted by anyone from State Farm as to a resolution. [redacted]

I am rejecting this response because:This was not a resolution letter, the letter I received was an explanation letter which . The letter stated that I agreed to an issue that has nothing to do with my complaint of my account being drafted for an amount I never agreed to. Nor did the letter address a deposit that I was told by the billing department I was charged that was never disclosed to me by the selling agent. The letter did state that the agent that sold me the policy is no loger with the company. However, there was no resolution offered or discussed in the letter.

September 21, 2017 Revdex.com [redacted]
[redacted] Re: Revdex.com Case Number [redacted]  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 14, 2017. While we cannot share specific details in this public response, our...

Underwriting department sent a written response to the customer on September 7, 2017 and also spoke with the customer on September 12, 2017, in an effort to address her concerns. Sincerely, Underwriting Department State Farm Insurance Companies C: Noreen Lawlor, 03-1231

May 3, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 25, 2018. While we cannot share specific details in this public response, our underwriting department...

contacted the customer on May 2, 2018, to address her concerns, and we have reached a satisfactory resolution. Sincerely, Fire Operations State Farm Insurance Companies

April 18 2018 State Farm Insurance CompaniesPO Box 2320Bloomington, IL 61702-2320Revdex.com8100 N University St.Peoria, IL 61615Re: Revdex.com Case Number [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated 03/26/2018. While wecannot share specific...

details in this public response, our Marketing Department has confirmedthat several marketing mailings were sent to the consumer. All of the contact informationprovided in the complaint has been added to State Farm's Do Not Solicit database. Pleaseallow 4 to 6 weeks to ensure that all mailings have stopped. We hope we have reached asatisfactory resolution to this issue.Sincerely,State Farm Marketing

Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 2, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on October 12, 2017, to address the...

concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Com[redacted]ies

March 2, 2018Revdex.com8100 N UniversityPeoria, IL 61615Re: Revdex.com Case Number 12704946To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 25, 2018. Whilewe cannot share specific details in this public response, our claim department contacted...

thecomplainant on February 23, 2018, to address her concerns, and we explained our positionbased on the requirements of New York State Department of Financial Services Regulation 79.There was no further action warranted.Sincerely,[redacted]Section ManagerState Farm Insurance

December 06, 2017 Dispute Resolution Department Case Manager/Dispute Resolution Revdex.com Complaint Department RE: Complaint Case # [redacted] Case Opened: 11/27/2017 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated November 28, 2017. While we cannot share specific...

details in this public response, our auto operations division contacted the complainant to address her concerns. Sincerely, Auto Operations State Farm Insurance Companies

Revdex.com 112 Harrison Peoria, IL 61602 David Bruckenstein Case: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 12/12/2017. While we cannot share specific details in this public response, we previously responded to the...

Department of Insurance in regard to this concern. Sincerely, Agency Sales Administration Shared Services State Farm Insurance Companies

January 12, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Name of Complainant: [redacted] Case # 12603610 To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated January 9, 2018. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on January 11, 2018, to address her concerns, and we have reached a satisfactory resolution. Sincerely,Agency Sales Administration State Farm Insurance Companies