State Farm Insurance Company

I am rejecting this response because:[redacted] contacted me on January 18 with a response just telling me what was refunded. I already knew what had been refunded since I received a check for the refund, so this information was not helpful. I responded to [redacted] (see attached screen shot) on January 18 within an hour of his email. I have yet to receive a response. As usual, [redacted] is taking far longer to respond than what anyone would expect. Plain and simple, I asked [redacted] to cancel my coverage before I should have been billed in December, and he assured me there would be no penalties for cancelling. He was unavailable to do that, so I was charged $188.55 and only received $176.49 as a refund. [redacted] still owes me $12.06.

March3, 2017To Whom it May Concern:In regards to your response,  I am rejecting it because none of my issues were addressed.  First of all, I asked that State Farm Headquarters handle this matter.  I got a phone call from a lady that said she was with the Claims Department, not headquarters, and all she did was repeat the same lies that everyone else has been doing since State Farm opened this illegal claim.  Second, attached is the voicemail I received from a Claims Manager named, Brittney, stating the clear facts that my conversation with the claims department (which originally I was unknowingly transferred to them by my local State Farm insurance agent ) was for information only and it was not for opening a claim.  I would suggest that you listen to the voicemail.Third, NEVER in my entire life have I been so mistreated by a company such as State Farm has treated me.  I have been a loyal customer for over 10 years with State Farm, never have had to open a claim, or never had one opened against me.  Finally, State Farm has made a huge mistake by illegally opening this claim for whatever reason (maybe to meet your quotas for the month) and refuse to admit that you have made this mistake and own up to it.  One of your agents have made this mistake and I expect State Farm Headquarters to clear this matter up immediately.  I will not be having any further telephone conversations with the claims department because they are nothing but deceitful and argumentative regarding this matter because they cannot admit they made this mistake.  Any further communications must be in writing.The attached voice recording should clear up this matter permanently.  I want this matter cleared up as soon as possible.  And I also have NOT received my letters of apologies, I will be expecting those as well.    Regards,[redacted]

September 15, 2017 Revdex.com 8100 N University St Peoria, IL 61615 RE: Revdex.com Complaint ID [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 6, 2017. While we cannot share specific details in this public response, our...

Underwriting Services Department attempted to contact Mr. Wise by phone and have generated a written response to Mr. Wise with appropriate contact information. Sincerely, [redacted]Auto Underwriting Team Manager State Farm Mutual Automobile Insurance Company cc: Megan B Dugan (38-6397)

October 11, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 4, 2017. While we cannot share specific details in this public response, our claim department...

contacted the complainant on October 11, 2017, to address her concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Property Complex Claims Department Phone: 844-292-8615 State Farm Insurance Company

December 29, 2017Revdex.com112 Harrison Peoria, IL 61602Re: Revdex.com Case Number: 12575384Complainant: [redacted] To Whom It May Concern:Thank you for notifying State Farm regarding Mr. [redacted]'s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile...

Insurance Company - Health Division is unable to respond directly to your inquiry due to privacy and confidentiality rights that are present with health insurance products.Please be assured we have responded directly to Mr. [redacted]. He is welsome to share our response with you if he so desires.Sincerely,State Farm Mutual Automobile Insurance CompanyHealth Insurance Division

I am rejecting this response because:
State Farm is simply going by their underwriters data without taking the individual case in consideration.

Initial Business Response /* (1000, 5, 2015/12/08) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
December 7, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
Name of Complainant
[redacted]
To Whom It May...

Concern:
Thank you for the opportunity to reply to your correspondence dated November 25, 2015.
While we cannot share specific details in this public response, * member of our Agency Department
contacted the complainant on December 2, 2015 , to address her concerns, and we have reached * satisfactory resolution.
Sincerely,
Agency/Sales Administration
Shared Services
State Farm Insurance Companies

Initial Business Response /* (1000, 5, 2016/01/16) */
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 8, 2016. While we
cannot share the specific details in this public response, our Underwriting Department has...

taken
the corrective action to resolve this issue. Additionally, we have notified Ms. [redacted] of our action via letter. We believe the action we have taken is appropriate. Please let us know if anything further is needed to close this inquiry.
Sincerely,
Auto Underwriting Department
State Farm Insurance Companies

Re: Revdex.com Case Number [redacted]  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 14, 2017. While we cannot share specific details in this public response, our Underwriting department contacted the complainant to address his inquiry...

on October 23, 2017. Thank you again. Sincerely, [redacted] Underwriting Team Manager State Farm Insurance Companies

March 6, 2018Revdex.com112 HarrisonPeoria, IL 61602Re: Name of Complainant: Brianna [redacted] Case # 12693159To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February20, 2018. While we cannot share specific details in this public response,...

amember of our Agency Department has mailed a written response to thecomplainant on March 6, 2018, to address her concerns, and we have reached asatisfactory resolution.Sincerely,Agency Sales AdministratonState Farm Insurance Companies

I am rejecting this response because:we are not reaching an agreement

The policy request for cancellation was conducted via phone conversation on or before 21 June 2017.  I spoke with Ms. Brook Brazelle at that I time. I also emailed Mrs. Brazelle once I stated receiving notification back in November 2017 stating that my renewal fee was due in January 2018.

I am rejecting this response because:
I would like something in writing stating that my policies are cancelled with State Farm and they will steal money out of my account that is not authorized.

Initial Business Response /* (1000, 5, 2015/07/21) */
Providing Insurance and Financial Services
Home Office, Bloomington, IL
July 21, 2015
Revdex.com of Central Illinois, Inc.
Dispute Resolution Department
Case Manager/Dispute Resolution
Revdex.com Complaint...

Department
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 13, 2015. While we cannot share specific details in this public response, our claim department contacted the complainant on July 17, 2015, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution.
Sincerely,
Auto Claims Property
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2015/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
State Farm contacted me, however they still forget that the claim was processed under the guy who hit me, not my policy. Therefore, they owe me for diminished value of my vehicle. I was told the only way to prove diminished value is to sell my vehicle, which is preposterous. I have a vehicle that had ~200 miles on it when hit. Nobody in their right mind would give me full trade in value once seeing it was wrecked on CarFax. Revdex.com - please take a stand and stop big insurance companies from doing this to innocent individuals like myself. This is another form of insurance fraud - against the individual.

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 7, 2017. While we cannot share specific details in this public response, our claims department contacted the complainant on August 8, 2017, to address his concerns, and left a detailed message to call...

back and discuss the details of those concerns. Our third party administrator for roadside service also attempted to contact Mr. Mishler on August 9, 2017 and August 10, 2017 but were unable to reach him. We are awaiting his call back to discuss his experience. Sincerely, Consolidated Claims Department (800) 736-6841

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12247351, and find that this resolution is satisfactory to me.

Re: Revdex.com Complaint ID: [redacted]
To Whom it May Concern:Thank you for the opportunity to reply to your correspondence dated November 14, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on November 17, 2017 by phone,...

to address his concerns, and we have reached a satisfactory resolution.Sincerely,Underwriting DepartmentState Farm Insurance Companies

Initial Business Response /* (1000, 5, 2016/07/25) */
July 21, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 15, 2016.
While we cannot share...

specific details in this public response, our State Farm Agency contacted the customer on July 14, 2016,to address hisconcerns, and we will continue to work with the customer to reach a satisfactory resolution.
Sincerely,
Auto Insurance Underwriting Department
State Farm Insurance Companies

I am rejecting this response because:
I will not accept this until they resolve the issue.[redacted] General resolved same problem in one day.

March 30, 2018 Revdex.com Revdex.com Dispute Resolution Department 8100 N University St. Peoria, IL 61615 Re: Complaint # [redacted] - [redacted] Dear Sir or Madam, State Farm Bank® received your correspondence pertaining to Mr. [redacted] and his complaint regarding his savings account....

We understand Mr. [redacted]’s concern and we appreciate you contacting us. State Farm Bank will be contacting Mr. [redacted] directly regarding his concerns. If anything additional is needed, please contact State Farm Bank’s Service Recovery Team at (855) 306-4019. The Service Recovery Team is available between 7:30 AM to 6:00 PM Central Time, Monday through Friday. Sincerely, Bank Manager State Farm Bank