State Farm Insurance Company

Initial Business Response /* (1000, 5, 2016/08/23) */
___________________________________________________
_____________________
Providing Insurance and Financial Services
Home Office, Bloomington, IL
August 22, 2016
Revdex.com
112 Harrison
Peoria, IL 61602
RE: ...

[redacted]
Case #: XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated January 6, 2015. While we cannot share specific details in this public response, our agent contacted the complainant on January 9, 2015 to address his concerns. An apology letter was also sent as requested by the complainant.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies
Initial Consumer Rebuttal /* (3000, 7, 2016/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I haven't been contacted by anyone from State Farm, specifically anyone from [redacted] office. Furthermore, the dates of said contact with me is inaccurate. (January 6th, 2015.
Still haven't received a cancellation letter promised by State Farm in 7-10 business days either.
Who is [redacted] anyway, they don't even know who filed the complaint?
Final Business Response /* (4000, 9, 2016/08/30) */
August 30, 2016
Revdex.com
112 Harrison
Peoria, IL XXXXX
Re: Revdex.com Case Number: XXXXXXXX
Name of Complainant: [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your additional correspondence dated 8/24/16. While we cannot share specific details in this public response, a member of our Agency Department contacted the complainant on 8/25/16 to explain the incorrect Revdex.com response was accidentally uploaded to the Revdex.com site previously. We were also able to address Mr. [redacted]’s concerns and have come to a satisfactory resolution.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies

I am rejecting this response because: This response does not answer any of the questions that I asked in the complaint AFTER I spoke with the representative. Please address the questions in the original complaint.

I am rejecting this response because:It is now 5/24/2017 and I have not heard from ANYONE regarding this matter or possibly getting it rectified. I was transferred into the executive complaint department of State Farm to find out what was going under my file# [redacted] and I was advised that that was closed meanwhile I was not updated on any decision, as well as the one from Revdex.com. Ms. Lever from the claims department stated that someone was supposed to reach out to me, and no one ever did. And if a call was placed to me and I missed it no messages were left on the number on file [redacted]I find myself again left out in the dark by this company and am assured that their customer service stinks when it comes to honest paying on time people.

February 8, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated February 2, 2018. While we cannot share specific details in this public response, our underwriting department...

contacted the customer on February 7, 2018, to address his concerns, and we have reached a satisfactory resolution. Sincerely, Fire Operations State Farm Insurance Companies

February 22, 2018 State Farm InsuranceExecutive Customer Service P.O. Box 2320 Bloomington, IL 61702Revdex.com8100 N. University StreetPeoria, IL 61615Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your updated correspondence dated February19, 2018. While we cannot share specific details in this public response, our underwritingdepartment contacted the complainant on February 22, 2018, to address his concerns,and we have reached a satisfactory resolution.Sincerely,Underwriting Services518-884-5934State Farm InsuranceCopy: Agent Chong 3681/AE2

March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While...

we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies

February 1, 2018 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number: To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated January 26, 2018 While we cannot share specific details in this public response, our SFPP Department contacted...

the complainant on February 1, 2018 to address her concerns, and our position is firm, but we will review and consider any new information if presented. Sincerely, State Farm Payment Plan 1-888-311-7377 State Farm Mutual Automobile Insurance Company

June 7, 2017 State Farm Insurance Companies PO BOX 106169 Atlanta, GA 30348-6169 Fax (844) 861-4226 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number 12177755 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated June 1, 2017. While...

we cannot share specific details in this public response, our claim leadership contacted the complainant on June 1st, 2017, to address his concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Fire Claims 1-844-529-5982

Re: Revdex.com Case ID #: [redacted]Complainant: [redacted]To Whom It May Concern:Thank you for notifying State Farm regarding Mr. Farmer’s concerns.As the Revdex.com is a third party, State Farm Mutual Automobile Insurance Company isunable to respond directly to your inquiry due to privacy...

and confidentiality rights that are present withhealth insurance products.Please be assured we have responded directly to Mr. Farmer. He is welcome to share our response withyou if he so desires.Sincerely,State Farm Mutual Automobile Insurance Company

I am rejecting this response because:The reasoning for their rejection was that I use the money given to repair the floor to fix the roof. However, the rational in this matter was to fix the problem first in order to prevent further damage. and, I did. My second loss claim was for them to come see the sliding door to see if I was eligible to have it fixed. They decline it and said it was not covered by the insurance. They assumed I was making another claim for the floor which I never did. The explanation given to me by the underwriter did not actally resolved anything. She just repeated to me the same thing I informed the adjustor about reparing the roof before fixing the floor. Part of the floor was already fix.  I want them to stop advertising on tv that  home owners are readily protected and have their backs, which is a lie.. Especially when they submit claims that are readily rejected and policies cancel because of their selective practice of whom can be covered or who cannot. Which is clearly descrimation. Am no longer want anything to do with this Insurance Company. Just have them to stop falsely advertising.

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 24, 2017. While we cannot share specific details in this public response, our underwriting department contacted the complainant on August 24, 2017, to address his concerns. Sincerely, Auto Underwriting...

Department State Farm Insurance Companies

I am rejecting this response because:  According to response, I was contacted by State Farm.  to date (11/07/2017) no one has contacted me.  Perhaps they contacted another Milagros E. Fernandez.  Thank you Revdex.com for your continued correspondence.  it is the only correspondence verbal or written I have received from State Farm.  I see they have no intent to refund me my son's being double insured for 2 months or resolve this issue.  Thank you, [redacted]

September 27, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted]  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 22, 2017, to address his concerns, and we have reached a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies

April 12, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 7, 2017. While we cannot share specific details in this public response, our underwriting department...

responded to the customer on April 12, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Personal Lines Fire Underwriting State Farm Insurance Companies

I am rejecting this response because:We have not "reached a resolution" yet - State Farm owes us $500 for the claim and has not yet paid it.   Only after we receive payment would we be able to evaluate if a resolution has been made with State Farm.  There is still the issue that State Farm LOST our claim and was rude to me until I filed a complaint with the Revdex.com.  I do not consider that good business practice.  Again, we are still waiting for our $500 reimbursement.  This has caused, and continues to cause, a great deal of strain for our family financially.

February 27, 2018Revdex.com8100 N University St. Peoria, IL 61615Re: Revdex.com Case Number: [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February14, 2018. Whilewe cannot share specific details in this public response, our SFPP...

Department contacted thecomplainant on February 16, 2018, to address her concerns, and we have reached a satisfactoryresolution.Sincerely,[redacted]SFPP ACCOUNT SPECIALISTDesk: 1-[redacted]

I am rejecting this response because:
I have not be contacted by anyone at State Farm nor do I have any missed calls or messages from them as well.
I have attached a copy of the original email stating my rates would go down...but I am unable to attach a second document where I am told by my new agent "I wish I could be more help in this situation, but the information that the other agent’s office provided you in the email
attachment, is not correct. They are correct in saying accidents/violations hold accountability for three years. But, good
driving discounts, if not eligible for at inception of policy, don’t get added to the policy once the accident/violation reach
the three year mark. The discount gets added once the policy is three years old. As long as the policy stay’s accident
free for three years, you’ll see a AFD-3 added to your policy at the policies three year anniversary."

Initial Business Response /* (1000, 5, 2015/12/01) */
Re: Revdex.com Case Number # XXXXXXXX
Name of Complainant: [redacted]
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated November
12th, 2015. While we cannot share specific details in this public...

response, a
member of our Agency Department sent a response to the complainant on
November 30th, 2015 with a satisfactory explanation.
Sincerely,
Agency/Sales Administration Shared Services
State Farm Insurance Companies

October 2, 2017 Revdex.com [redacted] Re: Revdex.com Case Number [redacted]
 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 27, 2017. While we cannot share specific details in this public response, our Underwriting department called and spoke with Jessica Darke on September 29, 2017, to address her concerns. In addition, our Underwriting department sent a written response to Jessica on September 7, 2017 and also spoke with her on September 12, 2017, addressing the same concerns. Sincerely, Underwriting Department State Farm Insurance Companies  C: [redacted]

January 3, 2018 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated December 19, 2017. While we cannot share specific details in this public response, our Underwriting department...

contacted the complainant on December 20, 2017, to address the concerns, and we have reached a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies