State Farm Insurance Company

I am rejecting this response because:
Because no one contact on 9/19/2017 . I  waiting no response   from State farm a letter stated they cancelled my insurance. No apologies the check they sent after they took out 36 dollars bounced. My bank held me accountable for third party...

checking. If they called the number wasn't recognized. Response in writing contact my bank to straighten this [redacted] ID [redacted]I

I am rejecting this response because:I later found out that my insurance was actually cancelled for over one month, without me ever receiving any cancellation notice.  This is a serious problem.  I am going to cancel my insurance within the next six months if I do not receive one month of free car insurance as an accomodation for this error.  This is not a game.

April 27, 2018 Revdex.com Heart of Illinois Revdex.com 8100 N University Peoria, IL 61615 RE: Revdex.com Case Number #[redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated April 24, 2018. While we cannot share specific details in this public response, our...

underwriting department contacted the North Carolina Department of Insurance who already has an outstanding inquiry on this customer on April 25, 2018 to address his concerns, and we have reached a satisfactory resolution. Sincerely, Tina Munchmeyer, CPCU, CLU State Farm Mutual Automobile Insurance Company

Initial Business Response /* (1000, 10, 2015/07/09) */
July 8, 2015
Revdex.com
112 Harrison
Peoria, IL 61602
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated July 3, 2015. While we cannot...

share specific details in this public response, our Underwriting Department responded to the complainant on July 8, 2015, to address her concerns.
Sincerely,
Auto Underwriting
State Farm Insurance Companies
Initial Consumer Rebuttal /* (2000, 12, 2015/07/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have gone to their office and talked to my agent Jason, and he explained things pretty well to me so I understand.

Initial Business Response /* (1000, 6, 2016/09/26) */
Providing Insurance and Financial Services Home Office, Bloomington, IL
September 20, 2016
Revdex.com
[redacted]...

[redacted]
[redacted] XXXXX
Re: Revdex.com Case Number XXXXXXXX
To Whom It May Concern:
Thank you for the opportunity to reply to your correspondence dated September 20, 2016. While
we cannot share specific details in this public response, our agent contacted the complainant on
September 20, 2016, to address the concerns, and we have reached a satisfactory resolution.
Sincerely,
Auto Underwriting
State Farm Insurance Companies

I am rejecting this response because:someone from State Farm called to let me know that their subcontractors that took the call had messed up and that someone from that office would be contacting me with their apology and refund. Later that day their subcontractor did contact me to let me know that they were sorry for the inconvenience that I had received but that it was State Farm’s policy’s that they were following. It has been a game of he said she said pointing blame at the other companies yet no one is taking responsibility for the mess up. I have however received apologies from both companies about the inconvenience I had received and a promise of a refund but so far all I’ve got is phone calls with finger pointing at the other company with no action.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12705052, and find that this resolution is satisfactory to me.

September 20, 2017 Revdex.com 112 Harrison Peoria, IL 61602 Re: Revdex.com Case Number 12301516  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 15, 2017. While we cannot share specific details in this public response, our SFPP...

department contacted the complainant on month xx, year, to address her concerns, and we will continue to work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies

November 28, 2017Revdex.com112 HarrisonPeoria, IL 61602Re: Name of Complainant: [redacted] Case # [redacted]To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated 11/20/2017.While we cannot share specific details in this public response, a member of...

ourAgency Department contacted the complainant to address his concerns, and wehave reached a satisfactory resolution.Sincerely,Agency/Sales Administration Shared ServicesState Farm Insurance Companies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this  resolution is satisfactory to me.

March 5, 2018Dispute Resolution DepartmentCase Manager/Dispute ResolutionRevdex.com Complaint DepartmentRE: Complaint Case # [redacted] Consumer: [redacted] Case Opened: 2018-02-23To Whom It May Concern:Thank you for the opportunity to reply to your correspondence dated February 23, 2018.While we cannot share specific details in this public response, our auto operations division contacted thecomplainant to address the concerns.Sincerely,Auto OperationsState Farm Insurance Companies

September 27, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Case Number [redacted]  To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 20, 2017 While we cannot share specific details in this public response, our SFPP department contacted the complainant on September 27, 2017, to address her concerns, and we have reached a satisfactory reolution. Sincerely, State Farm Payment Plan Department Phone 888-311-7377 State Farm Fire and Casualty Co.

Re: Revdex.com Complaint ID: [redacted] To Whom it May Concern: Thank you for the opportunity to reply to your correspondence dated October 27, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on October 30, 2017 and October 31, 2017 by phone, to address her concerns, however we were unable to reach her. We will continue to work with the customer to reach a satisfactory resolution. Sincerely, Underwriting Department State Farm Insurance Companies C: Agent [redacted]

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated August 1, 2017. While we cannot share specific details in this public response, our SFPP department contacted the complainant on August 4 and August 8, 2017, to address his concerns, and we will continue to...

work with the complainant to reach a satisfactory resolution. Sincerely, State Farm Payment Plan SFPP Department State Farm Insurance Companies

Dear Cristle [redacted]: I am writing in response to the concerns you shared with our Revdex.com regarding the above referenced State Farm Payment Plan account number. We have attempted to contact you at the number you provided, but have been unsuccessful. Additional information is needed to...

review your account. Should you wish to discuss your concerns, please contact me at the number listed below so we may discuss this matter further. I look forward to hearing from you.Thank you for choosing State Farm for your insurance needs. Sincerely,  [redacted]State Farm Payment Plan State Farm Mutual Automobile Insurance Company

September 11, 2017 Revdex.com 8100 N University Peoria, IL 61615 Re: Revdex.com Complaint ID Number: 1[redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated September 5, 2017. While we cannot share specific details in this public response, our...

Underwriting Department has contacted the complainant to address his concerns. Sincerely, Underwriting Services - Auto 888-275-7522 State Farm Mutual Automobile Insurance Company

January 17, 2018 Revdex.com DISPUTE RESOLUTION DEPARTMENT 8100 N UNIVERSITY ST PEORIA, IL 61615 RE: Complaint: [redacted] Complainant: [redacted] Our Claim: [redacted] Our Insured: [redacted] Date of Loss: October 17, 2017  Dear Dispute Resolution Department: Thank you for...

sharing M[redacted]’s concerns. I asked Team Manager [redacted] to review and he provided the following information regarding the claim. Mr. [redacted] spoke with M[redacted] on Tuesday, January 16, 2018. M[redacted] was concerned with our request to obtain her social security number before settling her bodily injury claim and wanted to know why State Farm would need her social security number for a bodily injury claim. Mr. [redacted] explained Section 111 of the Medicare and SCHIP Extension Act (MMSEA) of 2007 created additional notice requirements under the Medicare Secondary Payor (MSP) provisions of 42 U.S.C.S. The act requires an insurer to: • Determine whether a person making a claim is entitled to Medicare benefits on any basis. • Submit information about the entitled person to the Centers for Medicare and Medicaid Services (CMS). One method for us to determine an individual’s Medicare entitlement is through a query, called a “Ping”. The Ping compares, information submitted to the Social Security Administration database to identify whether an injured person is entitled to Medicare benefits. The Ping requires five data elements for the injured person: • Social Security Number (SSN) • First Name • Last Name • Date of Birth (DOB) • Gender Mr. [redacted] ensured M[redacted] that State Farm makes every reasonable attempt to protect her personal information. The claim specialist asking for her social security number only did so to fulfill our obligations to the Medicare and SCHIP Extension Act. On January 11, 2018, the claim specialist was able to obtain M[redacted]’s Social Security Number through an approved vendor which allowed us to issue her settlement draft that same day. I appreciated the opportunity to respond to M[redacted]’s concerns. Should you have any further questions regarding the handling of M[redacted]’s claim, please contact Team Manager [redacted] at 678-443-5726. Sincerely, [redacted] Injury Section Manager State Farm Mutual Automobile Insurance Company

To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated July 10, 2017. While we cannot share specific details in this public response, our underwriting department contacted the customer on July 11, 2017, to address her concerns, and we have reached a satisfactory...

resolution. Sincerely, Underwriting Services State Farm Insurance Companies

RE: Revdex.com Case Number: 11805292 To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 31, 2017. State Farm has responded to concerns presented by [redacted] on October 17, 2017 via letter and our position is firm. We will review and consider any new information if presented. Sincerely, Executive Customer Service State Farm Insurance Companies

Re: Revdex.com Case Number: [redacted] To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated 3-13-18. While we cannot share specific details in this public response, our Consolidated Claims Department spoke with the complainant 3-16-18 to address her concerns, and we...

have reached a satisfactory resolution. Sincerely, Teri Morris Claims Section Manager Consolidated Claims 1-800-736-8541 State Farm Mutual Automobile Insurance Company