Stericycle

While we regret DrJuan [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by DrJuan [redacted] ’s officeOur service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminated Stericycle faces costs associated with building each customer into our routes and processing schedules This helps us recoup after an un-planned loss which does have an impact on our business Nonetheless, although we feel the contract under which we have operated is entirely valid, as a measure of good customer relations, we will agree to remove the $4, balance shown on account # [redacted] We truly appreciate the opportunity we have had to serve DrJuan [redacted] 's office over the years and wish continued success for the business

Initial Business Response / [redacted] (1000, 6, 2015/09/10) */ We value [redacted] as a Stericycle customer and in the interest of maintaining positive relations we have agreed terminate their account and remove the liquidated damages billed Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/09/10) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10927740, and find that this resolution is satisfactory to me Sincerely, Wendy [redacted] , Dvm

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Dr[redacted] directly in order to review potential solutions to this matter

We preface our signature line with the statement “By signing below I acknowledge that I am the customer’s authorized officer or agent and that I have the authority to bind customer to this agreement ” so that the individual reading the document will verify before signing that they are authorized to do soOn our end we have no way of knowing who is or is not authorized to sign an agreement for a particular officeTypically accepting and paying for the service for a significant period of time also serves to ratify the agreementIt is unfortunate that your representative did not read and understand what was signed We are more than willing to work with our customers to find a service program with a rate that works for themWe will have one of our Managers reach out to Mr [redacted] directly in order to review potential solutions to this matter

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms[redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have dealt with a Stericycle manager who said this was the best she could offer me and refused to let me talk with anyone above herSo I pay $a month for pick ups a yearSmall pickups, I might addThat might not seem like more than pennies to a huge company like them, but it means a lot to our little nonprofitI HAVE NO FAITH IN STERICYCLECertainly their contract gives them all the rights to basically do whatever they wantI know that other states have and are pursuing class action suits for the same reason I'm filing this complaintI would rather that Stericycle just save both sides the time and expense of going that routeSo again, I request that they let us out of the contract and waive the cancelation feesI have no faith left in this company, and I do not wish to do business with them Final Business Response / [redacted] (4000, 9, 2015/07/10) */ Customer's concern has been settled

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for your understanding and resolution to our matter Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Please note, the terms and conditions of our service agreement do allow for price increases to address cost escalationOur price increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringWhile we try to absorb most of these costs, at times we must pass them on to our customersStericycle uses its business judgment to allocate increases in costs that are incurred on a system-wide basis to individual accounts One example of a significant investment made by Stericycle is a massive incinerator improvement projectWe are required to upgrade all incinerators nationwide in order to meet EPA requirementsThis is a multi-million dollar investment that Stericycle has made in order to remain complaint with federal guidelines Nonetheless, we value [redacted] Clinic for Women as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to terminate their account removing the liquidated damages previously assessed Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted] I am rejecting this response because: We are really not satisfied with the service plus the fact that we are slapped with this penaltyWill stericycle please remove this penalty Sincerely, [redacted]

Initial Business Response / [redacted] (4001, 17, 2015/07/06) */ While we regret Mr[redacted] dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with [redacted] and [redacted] Family Dentistry and believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charged, or $5, Initial Consumer Rebuttal / [redacted] (3000, 20, 2015/07/08) */ We have reviewed the response of the business and still disagree with their business practicesWe had retained an attorney to negotiate with the businessThe attorney discussed all settlement options with the business and was informed that we could not even rescind the cancellation and that the contract cancellation was due and owingThe business attempted to make us enter into a new contract for another extended amount of time and would credit the invoice from the cancellationThe contract practices of the business are strong handed and abusive to small business ownersWe believe any settlement or payment at this point would further encourage this one sided contract negotiationsWe would rely upon our original filing and requests Final Business Response / [redacted] (4000, 22, 2015/07/17) */ We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] We have forwarded the consumer's response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer's pleaYou will be informed regarding progress of procedure Please expect to receive written response within days

Complaint: [redacted] I am rejecting this response because: Although Stericycle has continued to service our location against our wishes, we have proven with that Stericycle has not acted within the guidelines of their contract We believe, that we have canceled Stericycle within the terms and conditions of their contract and in accordance with California State Law (Unilateral Rescission On The Basis Of Mistake, Fraud, or Duress: A contract is subject to unilateral rescission by a party whose consent to the contract (or the consent of another party jointly contracting with the rescinding party) was given by mistake or obtained through duress, fraud or undue influence exercised by or with the connivance of the party against whom rescission is sought or any other party to the contract jointly interested with the party against whom rescission is sought[Ca Civil § 1689(b)(1)])This was verified by Stericycle employee " [redacted] ***" on 08/17/Ref#: [redacted] We insist that Stericycle immediately waive any liquidated damages Sincerely, [redacted] ***

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering While we regret Dr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr [redacted] We have offered to work with Dr [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Dr [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement agreed to and signed by [redacted] MD, effective November 1, that does not expire until November 1, and which included early termination fees if the Customer terminated the agreement earlyWe have offered to work with [redacted] MD on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is valid In consideration of our service relationship Stericycle is willing to reduce the penalty previously billed from $ to $ 436.00, leaving the amount due to Stericycle for penalty and service rendered $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and that all fees including any liquidated damages and unbilled fees are waived leaving us with a zero balance Sincerely, [redacted] ***

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Mr [redacted] .We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure.Please expect to receive written response within days

Revdex.com:As long as the account balance is removed from the collection agency [redacted] ***We agree to the half balance amount of $4,and will just consider it "lesson learned".Please send final billing statement and it will be paid promptly I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

While we regret Mr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] We have offered to work with Mr [redacted] on potential resolutions to this matter, however this account does have a signed service agreement on file that does not expire until November 1, and they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is valid Should Mr [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Initial Business Response / [redacted] (1000, 5, 2015/10/12) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to DrFarr directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/10/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) [redacted] of Stericycle was very responsive to our concerns and we appreciate the termination of our contract without penaltyWe, however, do not agree with the rationale proposed in Stericycle's response that tries to justify the draconian price increases that had occurred

Please note, our service agreement does outline in section 2c that a liquidated damages charge will be assessed when an agreement is prematurely terminatedStericycle faces costs associated with building each customer into our routes and processing schedulesThis helps us recoup after an un-planned loss which does have an impact on our businessIn closing, we believe we acted in full accordance with the service agreement signed by your officeHowever, as a means of maintaining positive customer relations, we will agree to waive the early termination fee previously assessed, effectively removing the fees billed where no services were rendered on account # [redacted] , leaving the amount due We truly appreciate the opportunity we have had to serve [redacted] over the years and wish continued success for the business

We have enjoyed servicing the Austin Fertility Institute and we truly appreciate their businessAs a means of maintaining positive customer relations, we have agreed to remove the fees billed after the cancellation of $