Stericycle

While we regret Dr [redacted] T [redacted] ’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Dr [redacted] T [redacted] ’s office that does not expire until June 1, 2021.We have offered to work with Dr [redacted] T [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is valid Should Dr [redacted] T [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) We have lost trust in this company and want to be let out of the contracts and their hidden agenda's Final Business Response / [redacted] (4000, 9, 2015/06/25) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe have had one of our Managers attempt to reach Ms [redacted] directly in order to review potential solutions to this matterSo far we have been unable to connect with Ms [redacted] , but we hope that she will return our message and give us an opportunity to resolve her concernsWe will also continue trying to connect with Ms [redacted] directly

Although we believe our agreement to be entirely valid and enforceable, ***, has been a good customer to us over the yearsIn the interests of maintaining positive relations, we will cancel account # [redacted] without penalty, effectively removing fees billed where no services were rendered, leaving the balance due $

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] Dental Care that expires June 1, Our agreements reflect an additional charge for service usage above the contracted amountsThe charge for using additional containers that indicates container charge plus 10% that calculates to $per containerOur records indicate your agreement effective 6/1/for a month term allowed containers for the year and we collected containers to date, leaving the container overage at In consideration of our service relationship Stericycle is willing to reduce the amount billed for overages from $1,to $plus waiving half of the liquidated damages fee from $5,to $2,effectively removing the fees billed where no services were rendered, leaving the amount due to Stericycle at $ 3, We look forward to reaching an amicable resolution over this outstanding amount payable to Stericycle

While we regret Ms [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] K [redacted] II DDSWe have offered to work with Mr [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Ms [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for Dr [redacted] We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure Please expect to receive written response within days

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringHowever, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these options We will have one of our Managers reach out to Dr [redacted] directly in order to review potential solutions to this matter

Complaint: [redacted] I am rejecting this response because:While Stericycle may regret my dissatisfaction they are not doing enough to address my valid concerns over the mismanagement of our contractsThe following is information forwarded to Mt [redacted] this morning which speaks to his efforts on resolving our concerns and what we feel is a valid resolution for both.Good morning Frank,Sorry for the delayed responseI have been dealing with other issuesThis is a pressing issue for me and I honestly am very frustrated with how your firm has managed our accounts.Respectfully, you have failed to address all of my concernsMaybe you should go paragraph by paragraph and answer themEspecially below ..You have not addressed the following:· how you can justify the 7767% price difference in the same market· the deliberate harassment and high pressure unsolicited calls (your department or not, you are the person managing our account you should control it, especially to Jack [redacted] )· the contracts presented for Bel Air and Havre de Grace (and 8235989) not even signed by an employeeAll seems to be brushed over Your company has taken advantage of us for being a long term customer and now you have an opportunity to right it, and you simply are not doing enoughI do sincerely hope you will take everything into consideration and be reasonableI am sorry you feel you have been reasonable thus far, but really you have notI feel that my offer to provide a per box fee for my locations of $to match the rate at our facility in MtAiry is a fair and reasonable request.You claim to have offered me a rate of $per containerPlease do not compare apples and orangesYou offered monthly fees and claimed they would average around $per box in your offer sent on May 8thThis is the only offer your firm has made through this entire process repeating it is the best you can do, when I can see from my own accounts and the competition in the marketplace that you can do much better.o The first line of your spreadsheet was for account at containers at a rate of $plus enviro (15%) equaling $per month.o Over a year is $1,794/containers allotted is $per container.o Not sure how you see that as $33.59.o The range was $per box to $per boxo The bigger issue here was you want container allotments and flat monthly fees as opposed to charging me for what I actually shipThis is a one-sided propositionIt is virtually impossible to predict exactly how many boxes we will ship per yearIf we are under the allotment our cost per box is higher, if we are over you charge the per container fee plus 10% per containerThis is all too much to try to keep track ofWe sent over a counter offer on May 11th, (Samantha [redacted] emailed you) which I understand you rejected indicating your offer was the best you could doThe counter offer which I feel is more than reasonable is below that was sent to you on May 11thYou had every opportunity at that point to explain how you come up with $33.59, you did notCounter Offer Sent May 11th :1) The accounts in yellow are all under current agreementsWe need the terms for the Taneytown location (8120534)We have not received the back pages of the agreement with the termsa They want to honor these agreements2) He expressed that the pricing he is offering is the best he can do on the locationsEncore @ Turf Valley he reduced the number of boxes but didn’t adjust the rate per boxThe effective rate is not close to $it is close to $per containera Can he match the $per box we are receiving from the competitors for the following locationsWe would still do the month rate structure to keep it simplePlease see if this would be agreeable I Encore @ Turf Valley $per month effective 5-1- ii Mays Chapel $per month effective 5-1- iii Havre de Grace $per month effective 5-1- iv Bel Air $per month effective 5-1- v MtAiry (new contract) New Rate Structure effective 6-1-since billed in arrears vi Riverside (reduce service to every other week) New Rate Structure effective 6-1-with service reduction3) If he can match the rates, they would do a month agreementRates restricted in year two and three to a 6% rate adjustment4) $for any additional boxes above the allotted container count annually.This was not aggregable on your part, and I feel it was very reasonableI have been more than patient while we attempt to resolve this in good faith, and in the meantime we have received ridiculous price increases at some of our locations coupled with high pressure unsolicited phone calls, for new contracts at several other locationsAll this while you are threatening to charge us penalties if we wish to terminateNow since this time we have found that Bel Air and Havre De Grace were not signed by employeesThe contracts were not represented as contracts nor presented to the proper company representatives (Administrator) for signatureThey were both sent to a housekeeping employee at another facilityEach site is an individual entity with individual administratorsThese two locations need to be cancelled immediately with no penaltiesThese contracts are not validAn accounts payable clerk processing an invoice for payment with no knowledge of a contract does not indicate acceptance of a contractThe second we saw who was on the contracts we notified Stericycle they were not valid and asked for you to provide valid agreementsYou still have not provided a valid contract for either siteYou refer to discounts you have given in return for new agreementsI certainly do not find them to be discounts, but I do find them to be overchargesYou increase rates and create ridiculous fees to create the illusion of a discountYour fees to our company are far exceeding the market rates we can get from different competitorsYou are increasing our rates by 18% every six monthsThis is excessiveYou claim that you could affiliate our account to prevent the calls to our facilitiesYou also claimed to have done this several times, yet we are still peppered with these callsThe account has been affiliated since MayYou were able to immediately update the billingAs I started my email to you this is a pressing issue that I want resolvedIt has been stretched out by your firm for way to longThat is why I went to the Revdex.comI am not accepting any price increases, any new contracts, nor do I want any more badgering of my facilities for new services nor new contractsYou have just simply said repeatedly the offer is the best you can doWe both know you can do betterI would like a reasonable solution and to resolve thisI certainly understand why Stericycle would just stall over and over while collecting these feesThis is why I asked the Revdex.com for supportAt this point I am willing to do the following:1) Terminate the services at these locations no penaltiesContracts not signed by an employee Bel Air and Havre de Grace (and 8235989)2) Cancel Encore due to the harassment of Mr [redacted] after repeated requests to stop (8177601) with no penalties3) Maintain the rate at Mt Airy with no rate adjustments80207284) Charge a true per box rate with no other fees of $per container for the following locations through the remaining term of each of these agreementsa 8120534, 8021084, 8200234, 8021261I have been very reasonable, In your email you state that you would be happy to work with me, so I am asking you to do just that.I am not authorizing any price increases from your firmYou are creating a financial hardship on our company with these excessive price increasesI want the service to be terminated without any penalties or contract re worked as indicated aboveStericycle has been paid timely and we have been a long term customerI am disappointed that we have not been able to resolve this, but I am even more disappointed in how this has been handled by StericycleI have made an offer that I feel is fair and reasonable to both partiesWe are not paying any increases, so we should resolve soonI do not want any collections calls to my firm nor services interrupted as a result of our not accepting your rate adjustmentsThank you, Sincerely, Chris Fischer

Complaint: [redacted] I am rejecting this response because: We have asked multiple times for management to contact us and have yet to hear from anyone I would like to speak with the CEO as soon as possible regarding a resolution Sincerely, [redacted]

While we regret Mr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by Mr [redacted] They have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould Mr [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Similar to the Revdex.com, [redacted] (“***”) is a third party organization which assists parties in resolving complaintsSpecifically, [redacted] assists a large number of automotive manufacturers and importers to resolve vehicle complaints from Consumers [redacted] US LLC (“ [redacted] ”) had made an offer to replace Mr [redacted] ’ vehicle however, due to the fact that [redacted] was advised that Mr [redacted] had retained an attorney, [redacted] was directed by [redacted] to make no further contact with Mr [redacted] and only correspond with his attorneyTo date, we have not received any further contact or correspondence from Mr [redacted] ’ Attorney or from [redacted] to enable us to complete this transaction We trust this clarifies our role in this matter and the fact that ***, like Revdex.com is not a party to this complaint

I would like to sincerely apologize for any miscommunication that occurred between our Associate and Ms***Our goal is to provide world class Customer Service and when we fall short of that goal, we strive to immediately address and resolve the issueWe truly regret the negative experience Ms [redacted] has encountered and our management team will also review this complaint and address any specific employee follow up actionsWe will have one of our Managers reach out to Ms [redacted] directly in order to review potential solutions to this matter

Wwe have been unable to connect with Ms [redacted] , but we hope that she will return our message and give us an opportunity to resolve their concernsWe will also continue trying to connect with Ms [redacted] directly and can help to evaluate these options

While we regret Mr [redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement agreed to and signed by [redacted] on January 5, that does not expire until January 1, We have reviewed your account and found on January 4, we received a call from [redacted] requesting to remove unused services and to cancel additional locations services, but leaving the [redacted] Medical Spa in [redacted] activeIn order for any ***ges to take effect on an account a new agreement is generated of the ***ges and a signature is required, this agreement included a year term service as did the previous agreement from As a an attempt to reach an amicable resolution we have offered to reduce the amount due to Stericycle from $ 15,to $ 7,as a courtesy on account # [redacted] -Should [redacted] Medical Spa wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue Please remit payment to: Stericycle Inc HCS Escalations Commercial Ave Northbrook, IL If you need to make payment arrangements please contact: Collections @888-***- [redacted] Upon receipt of the amount due we will close the account and no further amounts will be due to StericycleWith this final offer and receipt of payment, we will consider this matter resolved

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Luis [redacted]

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] R [redacted] We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure Please expect to receive written response within 7-days

Complaint: [redacted] I am rejecting this response because:As of this writing we have not been contacted again nor has the matter been resolvedWe've been a longtime Stericycle customer so to be treated the way we were was shocking The producer at the investigative news channel we contacted stated that we are to wait a few days to see if Stericycle is going to keep their word, as stated in ther Revdex.com response and truly make an effort to resolve this matter Again, as of this writing we have not been contacted nor has the matter been resolved We are hoping that Stericycle will do the right thing and, as a professional courtesy, grant our request so we can both move forward without dragging this out through the media and legal channels Sincerely, [redacted] ***

We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] We have forwarded the consumer’s response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer’s pleaYou will be informed regarding progress of procedure Please expect to receive written response within days

Complaint: [redacted] I am rejecting this response because: I cannot accept the response as it is not resolved yetI will wait for the final response from the company in writingThank you Sincerely, Franklin [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10886999, and find that this resolution is satisfactory to me Sincerely, Jesse [redacted]