Stericycle

Complaint: [redacted] I am rejecting this response because: I have spoken with over different employees of Stericylce to work out an acceptable plan The last time I was given one number then sent a contract (fill & sign) that was completely different than the numbers that were discussed AND even varied from the email that contained the "key account changes" This, on top of being told I had to be "certified" as a medical waste generator which was why I needed the Sterisafe Program Veterinary Hospitals don't even fall under these guidelines Stericycle does not even know its client or the laws regarding its own product Again, I do not wish to continue business with a company that works on such deception and bad business ethics I want the contract terminated with no "liquidation" fees or other penalties Sincerely, Adrienne [redacted]

Initial Business Response / [redacted] (1000, 13, 2015/07/09) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Mr[redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 15, 2015/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) 2015-07-Wednesday The company still did not address the issues: Any increase in rate should be on the basis of mutual agreement , which we clearly rejected by not signing and not sending back the the new contract of the new rate, as already described in my first report to Revdex.com , " We never signed or faxed back the new contract, and notified them we didn't accept the new rate " We thank the company's offer of "different program levels and pifrequencies ", but that has nothing to do with the current issue of fraudulent charge of services which were not requested and accordingly were not given Because of the company's dubious business practice, we already refused the new contract December and decide not to use their service for good The copy of unsigned new contract is still in my file, and copy can be sent to Revdex.com if deemed necessary, or to the company , to help their memory Final Business Response / [redacted] (4000, 17, 2015/07/24) */ We hereby acknowledge the receipt of Revdex.com Claim# [redacted] response notification for [redacted] We have forwarded the consumer's response to the respective department, and they shall proceed immediately with inquiries in an effort to resolve the consumer's pleaYou will be informed regarding progress of procedure Please expect to receive written response within days

Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offeringNonetheless, we value [redacted] J [redacted] DDS as a long time Stericycle customer and in the interest of maintaining positive relations we have agreed to terminate their account without assessing liquidated damages and removing the fees billed after cancellation, where no service were rendered

We believe our agreement to be entirely valid and enforceable; [redacted] ENT has been a good customer to us over the yearsIn the interests of maintaining positive relations we will cancel account # [redacted] without penalty and removed the fees billed, leaving the balance due $We truly appreciate the opportunity we have had to serve [redacted] ENT over the years and wish continued success for the business

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Note, the issue was the original department I sent the receipt too replied that this item WAS reimbursable and that a check was being mailed (the answer I got several times when followed up) It was only when someone forwarded me to this group over months later and phone calls to this group that they then said it was not reimbursable and that the other group I was working with all along (which is the number [redacted] provides on their website for this recall) should not have approved it Regardless, I have since received the check, which is what the first department told me all along Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As of November 1, Herbert A [redacted] , DMD,LLC is no longer a customer of Stericycle Inc The reasons have been communicated in the Termination of Agreement Letter dated 11/1/and in this complaint Herbert A [redacted] , DMD 12/5/

Complaint: [redacted] I am rejecting this response because: As I stated in the earlier complaint, I truly believe it is their intent not to talk to me I have been very nice in every attempt to try to reach them numerous times with no response from [redacted] with StericycleHis number is [redacted] Please note that on August 3rd I called him at 1:PM, 2:PM, 3:PM and 5:PM On August 5th I called him at 9:AM, 11:AM, 1:PM, and PM Each time I left a detailed message to please give me a call, that we would like to resolve the issueHe did call yesterday, Thursday at 9:AM which is my day off and I left him a detailed message several times on August 3rd that I would not be in the office on Thursday the 4thThis is their company protocol as I have stated earlier, not to be able to talk to the same person, not to return calls and not to be able to speak to a managerHe knew I would not be here on Thursday the 4th and called anyway Is that just so they can say they attempted to call me? Please feel free to try yourself, but I don't believe you have the time, they will wear you down Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms[redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) We do not desire to be in a long term contract with this company who has a reputation for overcharging for services we can receive for less cost elsewhereThey have abused our relationship and we desire termination of all contracts with cancellation fees waived Final Business Response / [redacted] (4000, 11, 2015/08/21) */ While we regret Ms[redacted] dissatisfaction, we believe we have acted in full accordance with the service agreement signed by NE Oral Maxiofacial SurgeryWe have offered to work with NE Oral Maxiofacial Surgery on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould NE Oral Maxiofacial Surgery wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please have Stericycle send letter to confirm, my balance is zero, and that all collections attempts been reverse and not affect my business and credit score thanks Sincerely, [redacted] ***

Revdex.com: To whom it may concern at Stericycle: The response sent is a very "canned" response If this was a credible response, we should have heard from someone by nowI have reached out multiple times in last week with no reply from [redacted] ***, for this exact resolution When I did not get a response from him, I sent an email to the [redacted] @stericycle and asked them to forward the email to [redacted] to be sure he received it, I also copied our Account RepM*** I sent a follow up email again this afternoon And still no one has been in touch(We will NOT sign any additional contracts.) I have reviewed the response made by the business in reference to complaint ID [redacted] , We are still very unhappy with the practices of Stericyle Hiding behind legal language to trap clients after they find out how Stericycle operates their fee increases and requirements to add services with contracts to fulfill their original obligations Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Can't Stericycle do better than that please? The contract is due in a few Months not Years! Why not waive the full amount instead Sincerely, [redacted] ***

While we regret Ms***’s dissatisfaction, we believe our contract to be entirely valid and bindingWe have attempted to resolve this matter by offering to negotiate with Ms [redacted] and believe we presented an amicable resolution for both partiesAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charge leaving the total amount due to Stericycle including the fees for service rendered $24, We truly appreciate the opportunity we have had to serve [redacted] over the years and wish continued success for the business

Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Ms[redacted] directly in order to review potential solutions to this matter

Complaint: [redacted] I am rejecting this response because:I did speak with a manager from your companyThe only thing they have offered to resolve this, ANOTHER CONTRACTWe are not willing to sign up another contract just to get out of the one that was completed without the Dr's permissionWe have asked to be let out of the contract, we do not need the drug box program, we do not use drugs in this officeWe are not interested in your other programsDo not lie and state you have reached out and cannot get a hold of me! Release the Dr of this contract and do not contact us to sell another oneIf you are going to contact me, it should be to resolve the issue, not trying to get us in a different contract Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/07/15) */ Our service agreements do allow for periodic price increases and these increases are a standard condition of our service agreement to help cover any cost increases we may face to meet regulatory requirements across local, state, and federal standards as well as prepare for investments in our business to keep abreast of needed technology and ensure the protection of our customers as part of our 'cradle to grave' service offering However, we are more than willing to work with our customers to find a service program with a rate that works for themWe offer a variety of different program levels and pifrequencies and can help to evaluate these optionsWe will have one of our Managers reach out to Dr[redacted] directly in order to review potential solutions to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Our practice has no interest in circling back through various Stericycle reps to review new agreement options and enter into more extended contract periodsWe would like the account closed with no further charges Final Consumer Response / [redacted] (4200, 11, 2015/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) We seek immediate termination of this contract with Steri-cycle, with no further fees Final Business Response / [redacted] (4000, 13, 2015/08/07) */ While we regret Ms[redacted] 's dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] We have offered to work with [redacted] on potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its' initial term therefore we feel the liquidated damages provision outlined in section 2c is validShould [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

While we regret Mr [redacted] ‘s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] Rescue MissionOur records indicate we were notified of a pickup request on 8/4/16, we confirmed this pickup request on 8/4/for the pickup date of 8/9/ with [redacted] Stericycle completed the pickup request on 8/9/picking up medical waste containers weighing 96lbs with the signature on the manifest shipping documentWe feel the charge of $ for the services rendered are valid In closing, although we believe our contract to be entirely valid, in the interest of maintaining positive customer relations we are willing to reduce the amount due to Stericycle from $to $for the services renderedWe feel this is an amicable resolution for both parties

Although we believe our agreement to be entirely valid and enforceable, [redacted] Foot Care PC has been a good customerIn the interests of maintaining positive relations we will remove the fees billed on account # [redacted] leaving the amount due $We have enjoyed servicing the [redacted] Foot Care PC and we truly appreciate their business

While we regret Ms [redacted] ’s dissatisfaction, we believe we have acted in full accordance with the service agreement signed by [redacted] SC representativeWe have offered to work with Ms [redacted] ’s on potential resolutions to this matter, however if they insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validWe are more than willing to work with our customers to find a service program with a rate that works for them and offer a variety of different program levels and pifrequencies and can help to evaluate these optionsShould Ms [redacted] wish to resume discussions around continuing services with Stericycle and finishing out the remainder of their agreement, we would be happy to continue that dialogue

One of our Managers is working with Ms [redacted] on a potential solution to this matter

While we regret Mr [redacted] dissatisfaction, we believe our contract to be entirely valid and bindingWe have offered to work with Mr [redacted] on a potential resolutions to this matter, however they have insisted upon proceeding with the early termination of a service agreement still within its’ initial term therefore we feel the liquidated damages provision outlined in section 2c is validAs an attempt to reach a compromise here, we will offer to meet in the middle and Stericycle will waive half of the current liquidated damages charge, leaving the balance due $