Student Loan Support

The Servicer through the Department of Education repayment was $294, not the $promised because the plan is based on income When someone misrepresents their income verbally and then we receive the Proof of Income and it is higher, the payment for the loan is higher The client does not pick up his phone

We issued a refund upon receipt of her release

We send an email confirming the cancellation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have my bank statement from regions on 01/29/$ withdrew from our accountOn 02/04/was withdrew $on 1/30/and the same amount on 02/19/I need contact information so I can forward copy of our bank statement [redacted] And [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was able to get in contact with someone on Friday, May 9, and discussed closing the accounts and receiving a refundI was told to call back later that day or on Monday to check the status of this requestWhen I call, I only get the voicemail and have to leave a message I did call Monday, Tuesday and today Regards, [redacted] ***

Client never got a lower payment until she contacted us and now has a lower payment

We spoke with the client's sister and thought we were waiting for the client's follow up paperwork We have requested for her to receive a refund through our Accounting department

We researched the payments There was a stop payment placed on the account We will send a release for refund and close the accounting once the release is signed

We removed all information except name and number for reference purposes

I gave this company my Name and telephone number via a Facebook post to get information on consolidating and lowering my student loan paymentsI received a call almost immediately after hitting submitI did not have time to talk right then but told the lady to call back another timeShe called back a few days later and I told her that I was no longer interested in there servicesThis company continued to call at least every week if not multiple times a weekToday (02052014) I decided to answer the call again [redacted] is the name of the lady that was helping meI told her that I wanted to consolidate my loans into one loan and potentially lower my payments or keep them the sameI am not having an issue paying my student loans at this timeShe asked some personal questions; SSN, Name, Length of time at job, annual income and spouse's annual incomeThis is where I got a little suspiciousI gave her an income that was actually higher than what it really isShe answered back saying "Wouldn't you say it's closer to $$$$$$$"? She was spot onBut how would she know my annual gross income? I continued on with the process and she offered to payment programsPayments / $124.43mo or Payments / $83.60mo$14,& $15,respectivelyI only owe $10,I asked her why I would accept either one of those programs? She offered to email me some paperwork about the loans and I received a screen shot that I could barely read of the loans I currently haveWhy did she send that? She was quick to get off the phone when I beginning questioning herShe asked me what my goals with my loans wereI said to pay them off, what other plans could I possibly have with them? She said I would be surprised?? Ok! Weird! I am not sure what this company is up other than trying to make a quick buck on someone who doesn't realize the loan termsThis is a scamWe would like to know how we are making a quick buck Our clients give us information so we can understand what student loans they are enrolled inTheir information is our information and we only "offer" what payment programs they are offered from the programs themselves We ask what goals a person needs to reach to see whether they want to pay off loans faster or have no ability to shorten the payment cycleThis person can click the Control + button on their keyboard to enlarge their email screenshot and we would have helped him with this We send screenshots when clients do not understand the difference between what they owe today and what their program reports as the total amount that will be paid We should have asked if the client was computer savvy and will address this in training

I want them to stop emailing me and threatening to put this on my credit report, they just sent me another email Student Loan Support [redacted] @studentloansupport.us via amazonses.com 1:PM (minutes ago) to me Hello [redacted] , We have unsuccessfully attempted to resolve your payment issue numerous timesYour account is currently being reviewed by our Collections Department and will pursued for the amount past due unless we receive a payment from you immediatelyFailure to cooperate could affect your credit standing, reverse your administrative forbearance and hinder your future consolidation results Per the terms of your signed client service agreement payment must be received for services renderedWe are happy to adjust the payment dates and work with you but communication must be made immediately Regards, [redacted] Compliance Direct: [redacted] Toll Free: ( [redacted] Fax: [redacted] Bristol Street Ste# Costa Mesa, CA Visit us online! [redacted]

We do not want to commit employee's time for a person who considers us to be a scam Her contact information is all that remains

We have not heard from the client and will not discuss her personal situation on this open forum We are not taking payments and she can call us if she needs help

I found out that the company is not needed and that this is just a 3rd party solicitorI was given a contract and was later told that $would be taken out of my account then would incur a maintenance fee for paymentsI feel like I have been taken advantage ofI no longer wish to continue any service with this companyI have contacted multiple agents that call me asking for more information which I provided and they continue saying that they haven being able to get the right load program for meI want my money back that was taken from meThey have taken $from me for nothingMy application hasn’t even been completed yetDesired Settlement: I would like my money back via check, and the contract to be voidedTHIS HAS BEEN A NIGHMARE FOR METHIS IS A CORRUPT, UNNEEDED SERVICE THAT FEEDS ON THE FEAR OF STUDENTSI AM DISAPPOINTED BY THEIR LACK OF BUSINESS ETHICSI WANT MY MONEY BACK AND I WANT EVERYONE TO KNOW THAT THEY CAN CONSOLIDATE THEIR LOANS WITH OUT A THIRD PARTY!!!!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I spoke with the business and was told that they will no longer withdraw money from my accountAlso, my loan servicer has corrected the error, but states that this company doesn't forgive student loans as they initially statedThey only get paid to hold the loans in consolidation statusI would like to discontinue business with this company due to their deceitful tactics Regards, [redacted] ***

Client renews with income every year, she got a $payment owed on her debt- already renewed for second submission We will terminate her and owe no refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The company did not provide the service in the time frame in which their salesman said it would occurThey did not do their job until I contacted them over and over again, reminding them of what they had promised to accomplishThey repeatedly did not return my emails or phone callsI would appreciate a full refund, and notification that all my information is deleted from their system Regards, [redacted] ***

We sent an email 2-confirming his cancellation and his personal information was deleted

This person uses very crude and foul language and hung up while we were transferring her call

We sent the cancellation request for client's signature She has not returned it