Student Loan Support

All information that she gave us has been deleted except her phone number and city and state for reference purposes

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Dear San Diego Revdex.com, I have not been contacted by Studentloansupport.us since Oct or Nov of They stated that they have tried to contact me but I have received no phone calls, phone messages, or emails of any kindI had not heard from anyone since the 12/email from the Revdex.com so I decided to check the Revdex.com websiteI found where a message was sent on 1/2/via email and did access it todayI am disputing their claims they have not contacted me in any way since I did call [redacted] their supposed "Quality Manager" today and no one from his company has contacted me backI still want my refund of $as the loans were never consolidatedI am receiving a Total and Permanent Disability Discharge on those student loans as I am disabled Please contact me at [redacted] or [redacted] if you have any further questionsThank you in advance for your help, I know you are busy [redacted] * [redacted] Regards, [redacted] ***

We perform a service We can not complete our work without critical information which includes supporting documentation There are clients ( husband and wife) included in our scope of services for this person writing the complaint We do not know how they communicate with each other but one of them has not supplied income documentation and we had conveyed that fact to them again on March At this point, we are going to refund their money and continue to help the thousands of clients benefiting from our services

Client information has been removed except contact reference

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business... to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

We retain the contact name and phone number but any other information has been deleted

She was contacted by the Compliance Manager on Friday 9/26/14. He told her we completed the work, he was not authorized to commit to a refund and he would ask for a review. He did try to retain her as a client and explained how our Company processes files and that of course she can process her own file but this is our only business and we prepare files for the best outcomes. She told him that I do not want the company's services and wanted a refund as requested. The refund is not reasonable after the fact that she received services and we made that decision 10/1.

[redacted] is Servicer, client was approved for IBR with a monthly payment of $Clients first payment on this reduced payment plan was on January 18th

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below My loan consolidation was not completed and I continue to pay my student loan lenderI was never told that I would be paying them any money monthly so I never should have had that charge of $taken out of my accountThey sent me one set of paper work to sign I reviewed and signed then a few weeks later another set that I was told only increased the payment of my student loan $10.They had altered altered the documents more than thatThey added a monthly fee in there I have spoke to a supervisor to get this resolved and he refused to helpI even asked if they could go back to the recorded conversations and they would be able to hear how I was completely misleadHe insists that they stick to a script but I don't understand how people telling me about childhood vacations is part of the scriptThey contacted me more than once to get me to consolidate my loanThey were very pushy and would call more than once if I didn't answer and even went as far as calling my husbandMy loan was not consolidated and in the paperwork it states if I'm unsatisfied I will recieve a refundI want the two payments of $and the payment of $refunded to me Regards, [redacted]

We received a partial payment for our services We understood the dispute to be the timing of a payment and not that we would never get paid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10021785, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I gave information based on what was being askedI even verified the information being askedOnce I started reading documents as time went on I realized that the information Student Loan Support asked for was inaccurateWhen I contacted them they tried to make it my faultFor example, I told them in the very first e-mail I sent them that I was married with a baby on the wayAfter information was given they tried to say I never told them I had a baby on the wayThey are the ones that asked for the wrong information Their contract says if I am not approved by the Department of Education then I will receive a refundI was NEVER approved therefore I am entitled to my moneyThey did not follow through with their obligations and I will be satisfied when my money is returned
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below.Last June I looked at refinancing my student loanStuden Loan Services manager *** *** told me that I could get a payment at $210, and obtain student loan forgiveness based upon my income and work situationI did have to pay $up front, then pay a maintenance fee of $a monthOnce a new servicer through the Department of Education took over my loans, the quoted repayment was $294, not the $promised meMoreover, according to them, I did not qualify for loan forgivenessI contacted Student Loan Services about this four times between November and JanuaryThey kept promising I did qualify for the lower payment and forgiveness and said they would take care of the issue for meI never received any call backs from themMoreover, my payment remained at $- which was still $above the quoted paymentOn January 21, I did send an email, asking for a refund of the $I paid to them, along with a refund of the $monthly fee I paid for six months (I cancelled any further payments with my bank)I did not hear back either via email or phoneI called again in March, asking about the status of a refundI was told that I would hear back within a few days from the companyThat has not happened as of today (April 5)They misrepresented the repayment as well as student loan forgivenessSomeone I had two people contact me, one of those promised to file a refund request with accountingAnother one, ***, called the following week and was working with meI requested a conference call (again) with Fed Loan Servicing and Student Loan SupportWe set a time for darly afternoon on April I never received that callI called on April asking for a response and was told he would call backI called again on April asking for someone to call me backI still have not heard back from them.I want this company to 1) call me back, 2) refund my money, and 3) issue an apology for their rude unprofessionalism and poor customer service
Regards,
*** ***

We filed paperwork reflecting the change of income during her unemployment but evidently asking for a refund does not bother her

Yes, it has been resolvedI was able to get in contact with the company and should receive my paperwork this weekThank you for following up!

Client needs to call her Servicer They sent her iinformation and payment of $last year

We are
very helpful with student loan debt The client told us her income was a certain amount We took her word for it and began working We thought she would basically have to pay a very small monthly payment and then her loans would be forgiven after years We told her that each year we would review her information She paid the $fee She then produced documents concerning her real income which was not what she represented We then offered her the programs she qualified for had she told the truth about her income We are the ones that received information in bits and parts

Revdex.com:
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I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They stated they tried to call and leave a voicemail, but my message box was full; which is entirely trueBUT I also made it perfectly clear that I would only like to be contacted through email due to the fact that my occupation hours does not allow me to use my phone during appropriate hoursI have never once received an email by the company, nor was alerted that my loan advisor had left the companyI feel as though I was disregarded as a client and feel I should have had the right to be notified via email that my loan officer had left, so I would not have wasted all this time and effort trying to reach her about several questions
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I was NEVER approved by the Department of EducationI spoke to them myself and they told me I wasn't so therefore they are just trying to steal money from meThe contract clearly states that if I was NOT approved by the Department of Education then I was entitled to a full refundAll I am asking for is a check for the full refund of the $that was paid since this company gave me information and the contract clearly states that I am entitled to my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI have received the agreed upon refund of $
and thus consider my complaint resolved
Regards,
*** ***