Student Loan Support

We do not retain her information except for contact name and location for our records

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I did receive my refund as of MondayAugust 18th
Regards,
*** ***

Client receives mail from her Loan Servicer Their loan payments are not $ Even the math would reflect that difference and we do not pay loans Client clearly has to make loan payments as agreed and we can not make them for her

I have been dealing with this company since January and have been completely and thoroughly disappointed with their customer service! Not only have you taken $one time fee from me, but also a monthly fee that shouldn't have started
until I got approved for a consolidation loan from DOEAccording to the DOE website, while my consolidation was approved, I STILL have not received any communication at all from you and am now delinquent on my paymentsThis is unacceptable! I went with this company because I was assured that they could help me with my loans and ability to make payments on timeTHIS HAS NEVER BEEN THE CASEThey have been very happy to take my money, but not willing to communicate with me in any other fashionNot only do I revoke any and all permissions for them to charge my bank account, I demand a full refund of all monies paid to youI am also reporting you to the Revdex.com.Complaint Background:
We obviously completed our service from the admission by the client that he received a loan consolidation We do not interfere with the Consolidation payment schedule that the client received from his Servicer It clearly states he must make payments to them in order for the Consolidation to work He pays the Servicer for his loan repayment and not us and any delinquency that he incurs is his own doing Our agreement instructs clients to call Customer Service for help and we have no return call, just an email asking us to pay him back for work we completed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this
proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
this company is lying," only got paid have of what they are owed"I have proof from bank statements where they kept taking money from my accountThey were over paid and rude when I requested a cancelation and a refund of the money I paid for in afavanced since its still This place is a scam and are liers and I don't know how they sleep at night taking innocent peoples money
Regards,
*** ***

Interesting take on resolving anything The Revdex.com asked for our response

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told that the monthy payment of $would be payments to my loansAll I had to do was pay a one-time fee of $and then $monthly for my loan paymentWhen I complained about this yesterday she then told me that the $a month was to monitor my loansI was misled and I want my money back.
Regards,
*** ***

How do we defend ourselves? If someone doesn't call us, we can not respond We can be reached at ###-###-#### ask for Customer Service

Once again, we retained only the name and contact number this individual

We contacted the client and she worked with us to complete her file Her file was submitted and we will follow up with her concerning the government processing times

We removed all information except name and phone number for reference purpose

Her refund was sent to Accounting and will be sent week of July

We sent her a refund

She was cancelled on 11-10-

Please see notes below We have no idea why the client wrote this complaint We blocked the income amounts for her privacy
"background-">
Jan 9, 2014, 9:AM Spoke to client who wanted to cancel because she can not prove her income
Jan 6, 2014, 6:pm spoke to *** three time regards to proving her incomeShe claims she doesn't have a copy of her taxesI told her she can contact her tax lady for a copy or she can get a copy from the IRS also gave her another option- she can call her HR department and ask them for a copy of her pay stub for the year she claimed to of made xxxxx Gave her multiple options that she has to get what is neededJan 2, 2014, 9:am Spoke to *** she can't seem to provide us with pay stubs or tax returns to prove incomeI explained she is able to get a copy from The IRS or she can call her employer and request a copy of her income from HR departmentDec 17, 2013, 2:pm Spoke with *** she is going to provide us with a copy of her tax return proving her income was xxxxxx for

Client can verify her application was completed in February

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First of all this complaint really has nothing to do with me not being able to view the screenshot. I already had the information that was emailed to me. My complaint is that this company is attempting to take advantage of customers by offering them payment plans and schedules that are not beneficial to them. Student Loan Support is buying out the student loans, consolidating them (which is there big selling point) and then overcharging the customer. I only owed $10,in student loans. The Student Loan Forgiveness Program that Student Loan Support offered me would have cost me nearly $5,additional dollars. How is this of any benefit to me? I need to know that all of my information is no longer in the hands of this shady company. There business practices are immoral and unethical
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform
this action and, if it does, will consider this complaint resolved
Regards,
*** ***

She needs to get her loan servicer to correct their error.

Most people can file their own taxes, make their own appointments, represent themselves in Court and wash their own cars.  They do not for various and obvious reasons.  We performed a Service, are not interested in tricking people and did perform the Service under a written agreement with the client.  After we performed, the argument is that we were unnecessary.