Sun Chemical Corporation

*** [redacted] *** [redacted] *** [redacted] [redacted] [redacted] This is in no way closedMy complaint standsFustomer service is nonexistant with the companyThe only reason I got any action isnbecause I made a complaintSure, I got a replacement washerI had to camplain all through January and February and most of AndroidSuffering through leak after leak, rude repairmen and illness due to the need that I had to do laundry at a filty laundromat where I brought homemnasty parasitesMy disappointment will remain up to and until consumersnare treated with respectThank you, [redacted] ***

Thank you for the opportunity to review this consumer’s situationI spoke to [redacted] today July 18th in regards to his refrigerator He has a service call performed by our GE Factory Service Technician on Friday July 15th We replaced a main board We also discounted the parts and labor 25% even though his unit is ½ years old I offered a Letter of Commitment that if he should have any issues over the next year with his refrigerator we would cover the entire service call at no charge He declined We feel this offer is very fair Please contact me if there are any other questions or if I may be of further assistance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12361012, and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved and very pleased by the help Revdex.com gave to me to solve this case Thank You, [redacted]

Thank-you for the opportunity to review this consumer’s situationA service call was scheduled for 3/28/to address the dishwasher leak/door issues, but the parts had not arrived Once the parts are delivered [redacted] Power Service will return to complete the repair GE will follow up with the consumer once the repair has been completedPlease contact me if there are any other questions or if I may be of further assistance

I have spoken to this consumer but I did not agree to refund the service charge

Thank you for the opportunity to review this consumer's situation I spoke with Mrs [redacted] on 7/and apologized for the trouble she's had with her GE dishwasher as well as the issues she's had with getting service I tried calling Mrs [redacted] today as a follow up but I had to leave a voicemail I did confirm with [redacted] 's that they came out on 7/and replaced a flood switch No further service is necessary at this time Please contact me if you have any further questions or concerns I can be reached directly at [redacted] anytime between 8am - 2pm EST Sincerely, [redacted] Program Manager

Warranty service was completed on 7/

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the delay of her parts order I gave her the tracking number which showed delivery early next week Due to the delay and the inconvenience, I agreed to send her a cash refund for the cost of the parts in the full amount of $ I told her to let me know when she receives the parts so I can issue the checkShe has accepted this as a fair resolution to her complaintPlease contact me if you have any other questions or concernsSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI already did all of the trouble shooting steps including ensuring the water temperature that is entering the dishwasher is hot enoughThe product I recieved was broken and was not working correctly when I got it and I will never buy a GE product again Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE completed repairs on the dishwasher on 10/7/ Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation Please be advised that as a gesture of goodwill GE has agreed to replace Mr [redacted] ’s microwave at no charge Please contact me if there are any other questions or if I may be of further assistance Sincerely, *** [redacted]

The dealer has agreed to exchange for another brand

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE agreed to reverse the remaining charge of $as a one-time gesture of goodwill.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,***

Thank you for the opportunity to review this consumer's situation I have spoken with Mr [redacted] and apologized for the trouble he's had with the delivery of his appliances I have been in touch with the GE store as well as the GE delivery agency He is aware that we cannot install or remove the refrigerator in his home due to unsafe conditions I've informed him that they do not install range hoods eitherHe understood The new delivery date is currently scheduled for 5/ Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer's situationI spoke with Mrs [redacted] last week and apologized for the trouble she's had with her GE microwaveAlthough the unit is out of warranty, I agreed to waive the trip fee in the amount of $as a good will gesture I told her that labor and parts would be at her expense.The service call was completed yesterday, 10/in the amount of $ I just called to follow up with her but I had to leave a voicemailPlease don't hesitate to contact me with any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situationPlease be advised that GE has agreed to replace Mr [redacted] ’s microwave at no charge under the one-year manufacturer’s warrantyThe replacement order has been processedPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

I have re-opened the incident and will wait for Mr [redacted] to return my phone calls I can be reached at [redacted] anytime between 8am - 2pm EST If he has any other phone number of where he can be reached other than [redacted] ***, please let me know Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I already spoke to GE about this exact solution and that it does not workIt is impossible to get my garage door to operate remotely while the dishwasher is runningProgramming the remote also failsThere is also no way to get my remote thermometer to work while the dishwasher is running (it automatically sets up communication when it is turned on)The dishwasher breaks multiple components in my household for hours or more a dayThere is no work aroundThe dishwasher needs to be removed and I want a refund so I can find a dishwasher, like my last GE dishwasher built in the 90s, that does not generate radio interference.Next, GE is going to tell me to get an electrician to look at the problemSince GE installed the dishwasher, they are welcome to pay an electrician to diagnose the problemI will not pay an electrician because I know other dishwashers, like my prior 1990s GE dishwasher, do not cause radio/electrical interference Regards, [redacted] ***

[redacted] [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situationThe consumer accepted an upgrade washer replacement that will allow more water during the wash and rinse Please contact me if there are any other questions or if I may be of further assistance