Sun Chemical Corporation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThe problem has been resolved.? I want to thank the GE representative for providing the missing instructions and the people at the Revdex.com for getting my concern/complaint to the right people for resolution Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs [redacted] and apologized for the trouble she's had with her GE microwaveShe informed me that [redacted] Service has already ordered the parts for the repair She is supposed to let them know when the parts have been received so a follow up call can be placedAlthough this unit is out of the one-year warranty, I agreed to see if there was anything further I could assist with after the repair has been completedPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situationGE is in the process of replacing the dishwasher in question.Please contact me if there are any other questions or if I may be of further assistance

We are in the process of completing service for this consumer through ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.First, I am confident that [redacted] never read the full Revdex.com complaint I filed because of her lack of understanding what it entailed.My attempt to reenact the events as they happened fell on deaf ears because she refuses to acknowledge the fact that the dishwasher is defective[redacted] insisted that this defective product was only serviced once in JUNE of and remarked that it was an INSTALLATION ISSUE not a LEAK like I reported[redacted] insisted that a service technician was NOT sent to my home by GE in NOVEMBER of after I provided her with the service call number given to me by the technician on that day AND informed [redacted] that I had an email from GE confirming that service appointmentThat NOVEMBER service call was ALSO for a LEAK and rebutts the INSTALLATION ISSUE theoryThis defective dishwasher has been slowly leaking for six months now[redacted] insisted that I never logged a complaint with GE when in fact, on November 14th, 2016, I spoke with [redacted] at the GE customer complaint department[redacted] was the same GE representative that offered to extend my manufacturers warranty three monthsShe made this offer in lieu of a new dishwasher for the FACT and IN HER WORDS, that I had not logged THREE service calls required to submit a claim for an exchangeThis information was also confirmed when I spoke to the [redacted] & ***'s customer service agents as well[redacted] inisisted that this "three service call" requirement does NOT exist and that she has no idea who told me this[redacted] went on to say that there wasn't a set number for service calls before they deem it to be defective.1-Why the discrepencies ? How can two representatives provide two different policies ?2-Unlimited service calls ? How many times will the technician come to my home and use spit and glue to hold my machine together ? Until the one year manufacture's warranty is expired ?In Conclusion, I find it amusing, yet baffling, how a $BILLION dollar company answers a Revdex.com complaint with a SERVICE CALL resolution which I AM ENTITLED to at any time during the one year of purchase with a call to the GE customer service phone number ?!?!Unsatisfactory, Unprofessional and Insulting Regards, [redacted]

The consumer's washer has been repaired and I have agreed to reimburse her laundry expense She will call me direct if she has any more issues

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

[redacted] GE repair person came out on July 1, and put a screw in the washing machine It did not fix the washer still have the same issue making loud thumping noise and not rinsing the clothes They were soaked and soapy The washing machine did not flood the floor like all the other times This has been the fourth time GE has came out to repair my washer is there some kind of Lemon Law on appliances? [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As I stated to GE today Feb 3, 2017, my dissatisfaction with GE response is that GE knew before I purchased this product that there was a problem and I was not informed as such The cost to repair is in excess of $ Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation.I tried to reach Ms [redacted] on November 18, but unfortunately was unable to reach her and had to leave a voice messageGE has been advised by [redacted] Appliance Service that Ms***’s washer has been repairedI am happy to speak with her regarding her complaint and she is welcome to give me a call at her convenience at ###-###-#### (8-5:EST)Please contact me if there are any other questions or if I may be of further assistance.Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The refrigerator was repaired on August 11th, replacing it he same parts I am still looking for a full refund on it This repair, like all others, will only last a few weeks and the problem begins again The refrigerator will not dehumidify and creates all fresh milk, veggies, cheese etc to spoil within to days due to too much moisture and warm temperatures Temperatures run between tO degrees Regards, [redacted]

Yes, I have received the pan, but it did not fix the issue.Thanks!***Sent from my iPhone

Thank-you for the opportunity to review this consumer’s situationGE has emailed Mr [redacted] previously with information that the cavity coating in GE microwaves is selected to be safely used as a food contact surface Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situation Repairs to the unit in question are scheduled to be completed on 4/ Please contact me if there are any other questions or if I may be of further assistance

We have agreed to replace this consumer's air conditioner

[redacted] [redacted] Revdex.com:I just want to let you know that, when GE Appliance had contacted me on 9/25/2017; I had explained the problemThe representative responded where aggressive and rudeWith a loud and rude voice, I told her that she didn't need to yell at meI explained to her why I was not satisfied with the services I received from GEThen she got so offendedI also explained to her that GE needs to clarify that the consumer are to be responsible to disposes any parts and/or appliance at their own costI ask her to reimburse me for disposing parts and appliance because it will cost me money to disposal these useless parts and appliance that GE agreed to re-buy the applianceGE agreed to send me a final check of $to disposal the parts and the applianceEven though GE contacted me, they the company "GE Appliance" needs to re-train their representative and their communication still needs to be improve to better serve the consumers!Before marking this complaint resolved, I would like you the Revdex.com to wait until I receive the final check per GE Appliance representative conversation I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would partially resolve my complaint For your reference, details of the offer I reviewed appear below.As of this morning, 11/9/15, I did not receive a response from [redacted] , that is why I wrote to her again today However, I will gladly accept GE's offer for the 80%, and the $gift check (as discussed with ***), because of all the baking I had to do to "prove" their racks were shoddy However, I do feel it is TOTALLY UNREASONABLE, that GE is asking "me" a [redacted] who lives alone, to disconnect and remove this unit that is INSTALLED ABOVE THE STOVE! GE has a technician, ***, who lives in my town who can make this his first stop to disconnect the unit the day they are to pick it up GE Provides "SAFETY Instructions" to be installed and serviced by "qualified" "trained" technicians" I would think that would go for the removal as well, no? Please advise Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint entirelyBecause GE is trying to cover up defective/inferior metal used in the racks and knowingly they 'had' to respond to you Ms [redacted] said, "their engineer / tech's baked in the "same" model that I have and did not have any problems" I asked Ms [redacted] to come and remove my unit, bring it to their facility and bake in it and they will see the cakes bake uneven Ms [redacted] said, no they would not do that Either they lied to cover the fact that GE used inferior metal in that particular model or they used different racks to do their baking As you can see by the photos, the cakes are uneven because the racks cannot hold the weight of the cakes properly.For your reference, details of the offer I reviewed appear below.I needed to choose this response, because after speaking with Ms [redacted] , who agreed to send out a technician this Wednesday, I also needed to 'bake' a cake which I am enclosing photos showing the unevenness that the GE racks cause in baking cakes GE states their racks can hold up to 25lbsTwo empty cake dishes are 5.1oz, well under the weight GE states that can be used in there In addition, I placed a cookie sheet under the cake battered dishes on the rack, and you can see 1), the level of the cake batter is near and 2), there is a space under the "straight" cookie sheet showing the "downward" bow of the GE racks GE used inferior metal in making these racks Their technician, on his last visit, said, "These racks should not bend"GE is using advertising in the facts that you cannot "properly" bake cakes in this unit The cakes come out lopsided This is bordering Consumer Fraud.GE did NOT stipulate in its advertising that "IF" you tried to bake a cake it would come out lopsided Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I was issued a voucher for $I purchased my new product, and mailed my paperwork to GE including the top portion of a Good Will Certificate for the amount of $Then I received a second voucher under the exact same reference number for only $ GE has admitted to making a mistake and will not issue the proper amountI have asked multiple times for someone in a supervisory role to obtain my submission paperwork because the voucher was includedGE has refused and instead put the burden on me to prove that was the caseThey have the paperworkThe attachment shows that I have vouchers with the same reference numberAfter I mailed my paperwork in, GE changed the amount in their system so that today it now reflects the lesser amountThis is unacceptable and very poor business practices Regards, [redacted] ***

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I want the cooktop of BRAND NEW GE stove with defective, bubbling paint replaced Paint has been evaluated by two different GE appliance repairmen, and replacement of cooktop would resolve the warranty issue Attached are photos I took of bubbling paint Regards, [redacted]