Sun Chemical Corporation

I have been in touch with Mr [redacted] in regards to his ongoing issues with his new microwave I have mailed him the parts and he is scheduled for repair on 12/10/ Please contact me if you have any further questions or concerns Sincerely, [redacted] Program Manager

The glass top is the correct part we have just changed the design Also, the one she had does have a defect so the tech is ordering another part and will install it

Thank you for the opportunity to review this consumer's situationI have spoken with Ms [redacted] and apologized for the trouble she's had with her GE refrigeratorThe unit is currently cooling at this time but we are scheduled to return for repair on 1/23/ We've agreed to waive the home call fee any parts needed for the repairWe are also honoring 25% off the labor charges She has accepted this as a fair resolutionPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank-you for the opportunity to review this consumer’s situationGE has offered to replace the product in question on a prorated basis The [redacted] have needed to attend to some personal issues and have not made a decision on this offer Please contact me if there are any other questions or if I may be of further assistance

This consumer has not responded to my voice mail from 11/

Thank you for the opportunity to review this consumer’s situationPlease be advised that as a gesture of goodwill GE has offered Ms [redacted] a buyback on her dishwasherShe has accepted the offerPlease contact me if there are any other questions or if I may be of further assistanceSincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Refrigerator ORIGINALLY has been manufactured with NO INSULATION - it is just fraud comitted by GE AppliancesThey did it deliberatelyFor refrigiretor that cost is $2.5K having lifetime year - it is when the first sign of refrigerator failure appeared-water supply and ice-maker stop working because freezing water pipes and it is when I first contacted GE AppliancesGE Appliances commititng a fraud and to offer to buy a new GE refrigerator is humiliatingI am requesting ARBITRATIONFor public release here photo of refrigerator chamber split in half because of ABSENCE OF INSULATION Regards, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE washerAfter exchanging it and Mr [redacted] having the same issue, we agreed to pick up the unit from his home and refund his original purchase priceHe accepted this as a fair resolution to his complaintPlease contact me if you have any further questions or concernsSincerely, [redacted]

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation Based on the situation that occurred GE has determined that GE service technicians will not be returning to the home Mr [redacted] has a 3rd party service contractandthe service contractcompany would be the party toassign the job to a different service provider Please contact me if there are any other questions or if I may be of further assistance

Thank-you for the opportunity to review this consumer’s situationOffered the consumer a 50% prorated discount on a new unit She didn't wanted to pick up and not pay delivery, but we didn't have that as an option I offered the consumer a $Good Will Certificate to purchase a new GE Microwave of her choosing She accepted Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situation I spoke with [redacted] on 3/27/and agreed to a no charge exchange into a new dishwasher The dishwasher was delivered on 3/30/ Please contact me if there are any other questions or if I may be of further assistance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have not received the money offered to resolve this problem yetOnce received I will accept the solution Regards, [redacted] ***

Thank you for the opportunity to review this consumer's situationI have left a voicemail for the consumer and currently waiting for a call back to discuss their case furtherPlease contact me if you have any questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE dryerWe have ordered the parts necessary for the repair and sent them directly to his home (order # [redacted] ) He will call me as soon as the parts arrive to schedule a repairman to come out and fix the appliance After the repair has been completed, I agreed to honor him an additional year warranty as a good will gesturePlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

This consumer's rebate has been approved and she should see it within a couple of weeks

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have been in contact with [redacted] via emailSo far the only offer they can make is for me to have to buy at a reduced dollar value an oven of my choosingThe cost out of my pocket far outweighs the cost GE would incur to provide me the oven at that value given everything has been on deep sales plus I get employee pricingSo they have offered basically for me to buy a dollar oven for dollars (exact replacement) or for I can buy a similar one valued at about GE will claim the oven they offer is priced at dollars which to a person that doesn't work for GE would be true normallyThis past week they had been on sale reduced remarkably, plus additional due to the 4th of julyMaking the oven I own if I repurchased today, delivered and installed at Not I would've expected them to know this and offer the price based on what it would cost me and not them.Normally this would be a decent exchange because I can sell my dollar oven that is years old and use the funds to then turn around and buy the oven of my choice but they have also told me that they have to take and scrap the old oneNot to do any RCA to determine cause of failure but just to scrapMaking the whole offer of reduced pricing even worseI cant see coming out of pocket any more than I haveAll im asking for is a working correctly oven, out of the boxThis one has not.In addition to the above offer, I now have attached photos of the failed components from the ovenYou can see the spreader which is metal has melted onto the igniter causing it to failWho knows how long that has been going onSo now my case becomes not only a failing part issue but it becomes a safety issue because molten metal is a serious fire hazard.GE now knows they have melting components in their ovensI expected more of a concern from them on this issueSo far nothingIf by chance these parts fail again I would then be required to raise a safety issue.In the meantime since GE is not offering to replace the oven free of charge, the other request to satisfy this problem (now with the exception of the melting metal components) was to offer as long as I am the owner of the oven lifetime free replacement including parts and labor for issues surrounding the failing ignitersIf they are so very confident in the repair they had made at this time, its a very simple approval to provide this warrantyAnd yes its only to the igniter parts replaced as part of this issue.If this is acceptable to them, [redacted] can email me a warranty sheet stating those factsThis case can then be closed as satisfiedIf not, then I guess it will remain as an unresolved issueUntil the next failure Regards, [redacted]

Thank you for the opportunity to review this consumer's situationThe [redacted] 's have been speaking with [redacted] with General Electric regarding their gas rangeI just tried calling them to see where things stood but I had to leave a voicemailI will send an update after I speak with herPlease contact me if you have any questions or concernsSincerely, [redacted] Program Manager

Our Consumer Relations Deptis arranging a replacement with the model the consumer wants

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I appreciate GE saying they would be sending out another technician, as I definitely want any safety issue fixedHowever my complaint with the company remains as they refuse to remove us from their do not service list, moving forwardThey told me that my husband could not be home during the scheduled appointment this afternoon and when my husband attempted to contact the company himself they called me back instead and told me "they would be dealing with me because of the circumstances." At which point I told them that was simply absurdMy husband was able to talk to the manager at GE, despite being told that they wouldn'tI still cannot believe that this company is choosing to believe the lie of a technician over a loyal customer that nearly had their home explode due to a faulty applianceIt indeed is a very sad situation Regards, [redacted]