Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has offered to replace Mr [redacted] dishwasher with an ungraded model at no additional chargeGE has also agreed to reimburse up to $for him to have the unit uninstalled and new unit reinstalled Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI have spoken with Mrs [redacted] and apologized for any confusion regarding her refrigerator replacementI informed her that our delivery companies do not run or supply water lines but will hook up a water line if one is already existingShe wanted to return the refrigerator I told her that she had accepted this as a replacement and if we returned, this brand new unit would have to be thrown away and she would incur restock fees She was not happy with this resolution She said she was going to put a stop on the credit card paymentPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer's situationI have left a voicemail for Mr [redacted] I will respond with an update when I hear back from himI did provide my direct phone: [redacted] and the hours that I can be reached: Monday - Thursday this week from 8am -2pm ESTSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank-you for the opportunity to review this consumer’s situation Mr [redacted] continued to work with GE Consumer Relations GE serviced the refrigerator in question on 6/23/ GE also reversed some service charges associated with a previous service call on 6/17/ Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situationPlease be advised that I tried to reach Mr [redacted] on March 2, but unfortunately was unable to reach him and had to leave a voice messageI am happy to speak with him regarding the issue with his GE range at his convenience He is welcome to give me a return call at [redacted] between 8:00-5:ESTPlease contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below GE left a message for me to reply to GE consumer email I sent the email on 10/27/2015, screenshot of the email is attached for reference I did not get any response from GE after my response I feel GE is trying to ignore my response Here is the resolution I suggested in my email.1) GE provides flapper ( material ) at no cost to me if the same part fails again2) GE pays this last labor cost to dispatch the technician, but I will learn from the technician how to replace the flapper, so that I can do it on my own Regards, [redacted] **

Thank you for the opportunity to review this consumer’s situationWe spoke with the consumer on 8/and apologized for the handle issues We have been in contact with our technician and engineer The service call was successfully completed on 8/ The consumer will let us know if it happens again Please contact me if there are any other questions or if I may be of further assistance [redacted]

The new service call is scheduled per consumer's request, 3/from 1-with a request to run the call after 3: Please contact me if you have any questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer's situationI have been speaking with Mrs [redacted] regarding her GE microwave and possible resolutionsAlthough the microwave is years old and out of the manufacturer's warranty, we have offered to discount the labor charge by 50% Another option that I've provided the Pezzuti's is a very substantial discount into a brand new model which would come with a brand new year warranty I also offered to give them an additional year warranty (total of 2) at no cost to them as a good will gestureI am waiting to hear back from them on their decision I told them that these offers are good for days and will expire on 9/12/ Please let me know if you have any further questions or concernsSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been contacted by *** in Consumer Relations and she refuses to process a buy back on the dryerI never received a call from the supervisor as promised within 24-hoursI called back and was told there was never a request that was put in to have a supervisor call me back and consumer relations refused to escalate my call upon request several times The above response provided from GE in this complaint says that the consumer relations has agreed to do a buy back on both appliances and is untrueI was advised by [redacted] the only recourse I have is to contact the legal department Regards, [redacted]

Thank you for the opportunity to review this consumer’s situation I spoke with Mr [redacted] today 5/9/and offered to schedule a Factory Service Technician to come out to diagnose the issues he was experiencing He requested that we waive the Home Call fee of $ His unit is nearly years old and nearly years out of warranty I refused to waive the Home Call fee Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank-you for the opportunity to review this consumer’s situation GE has setup a first call service appointment this Friday 7/at 7am to avoid Mr [redacted] missing any work time Mr [redacted] has informed me that he has purchased another microwave, but we felt it necessary to have our service technician look at the GE microwave Please contact me if there are any other questions or if I may be of further assistance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for the opportunity to review this consumer's situation I have spoken with Mr [redacted] and apologized for the trouble he's had with his GE refrigerator He explained that he is not at the location of the appliance at this time and will reach back out to me when he returns I agreed to waive the home call fee (trip charge) at the time our tech returns The parts and labor would be at this expense due to the fact that it is out of warranty The offer of waiving the diagnostic fee or trip charge will expire 10/31/ I will be closing his case until I hear further Sincerely, [redacted] Program ManagerGE Consumer Relations

Thank you for the opportunity to review this consumer's situation I have spoken with Mrand Mrs [redacted] and apologized for the trouble they've had with their GE Gas Range Although the appliance has been repaired, we have agreed to pick up the unit and refund their purchase price in the amount of $ They have accepted this as a fair resolution to their complaint Sincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situation Please be advised that GE has agreed to replace Ms***’s microwave and trim kitThe order has been processed Please contact me if there are any other questions or if I may be of further assistanceSincerely,***

Issue resolved

I spoke with the water heater team again and have been informed that there is nothing further we can assist with at this time.Thank you, [redacted] Program Manager

Thank you for the opportunity to review this consumer's situationI have spoken with Mr [redacted] and apologized for the trouble he's had with his GE dishwasherAlthough the appliance is out of the 1-year warranty, we have agreed to concession the next service call in full The technician is going to order the parts necessary for the repair and contact Mr [redacted] when they arrive Mr [redacted] was satisfied with this resolutionPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager