Sun Chemical Corporation

Thank-you for the opportunity to review this consumer’s situation The unit in question has been repaired It is covered by a 3rd party service contract Please contact me if there are any other questions or if I may be of further assistance

Thank you for the opportunity to review this consumer’s situationI just let [redacted] a voicemail letting her know that I would be handling her case going forward I also informed her that I have processed her refrigerator replacement order today to arrive at our local GE delivery agent in Slidell, LA on Monday 12/26/ Please contact me if there are any other questions or if I may be of further assistance [redacted]

Thank you for the opportunity to review this consumer's situationI have left a voicemail for Mr [redacted] to discuss and apologize for the trouble he's had with his GE double wall ovenI've been informed that the replacement had already been processed The new unit was scheduled to arrive as first stop this morningI tried calling Mr [redacted] to confirm the delivery but I had to leave a message I've asked that he call me directly if he had any further questions or concernsI can be reached at [redacted] *** anytime between 8am - 2pm ESTSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situationI spoke with the GE technician who was at the consumer’s home today 12/12/ready to install parts for the repair The technician was told by [redacted] that the local servicer agreed to exchange his unit for another tomorrow 12/13/ I called [redacted] and he confirmed I apologized that this wasn’t treated as a DOA situation Please contact me if there are any other questions or if I may be of further assistance [redacted]

I spoke with Mrs [redacted] on 3/who had confirmed that the pan was received but said the cooking performance was about the same We agreed to refund her money for the range at this time and pick up the appliance from her home I've issued a check in the amount of her full purchase price as a resolution to this situationMrs [redacted] accepted it as a fair resolution to her complaintPlease contact me if you have any further questions or concernsSincerely, [redacted] Program Manager

Thank you for the opportunity to review this consumer’s situation I left a voicemail with [redacted] and [redacted] today I let them know that we have legible copies of the receipt and the removed serial tag I will process a check today in the amount of $made out to [redacted] *** Once the check has been processed within to hours we will set it up as a [redacted] overnight shipment to [redacted] ***’s address: [redacted] ** *** Please contact me if there are any other questions or if I may be of further assistance [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again, Our refrigerator's filter housing needed to be replaced and we called GE to come fix the problem While fixing it the GE technician damaged both doors The company over a 3-month period tried sending out different sets of doors to replace the ones that they damaged, but every door they sent was damaged as well The told us they could not send anymore doors and can't fix the problem Their solution to this problem is basically selling me a refrigerator at their cost I will still have to pay close to $to get the same model as the one I have now I don't see how this is a fair solution to my complaint GE is not arguing that their technician came into my house and caused more damage that they can't fix I can't believe we keep going back and forth with this The only solution is for them to replace my refrigerator with the same one.I find it interesting in a new report that GE's last CEO [redacted] used to travel in a private jet with another private jet following him just in case that one had mechanical issues It is no wonder that GE profits are spiraling downward with customer service like this FIX MY REFRIGERATOR SO THAT IT LOOKS LIKE IT DID WHEN YOU ENTERED MY HOUSE THE FIRST TIME OR REPLACE WITH AN EQUIVALENT MODEL!!! THAT IS THE RIGHT THING TO DO!!! Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation.GE would not be advising or directing the dealer to take back the unit in question That is a decision that the dealer would make GE is declining to make the requested reimbursement.Please contact me if there are any other questions or if I may be of further assistance

I have filed a complaint on this before, but a GE customer repcalled and was really rude about the fact that I did not reveal all the factsI thought that the warranty issue was enoughThe repseemed mad because I complained about [redacted] not handling the warranty but to make GE honor the warrantyThat was my main complaintI did not tell Revdex.com about the machine sparking out and smoking up the laundry room, the machine broke down no matter whatThe repair men were incompetent ordering parts before they came to the house and looking at the machineNow I hope the GE rep is happy that the Revdex.com got all the more info to carry this complaint to the endI hope that this clears up all mattersThank you, Mr [redacted] p.sI bought another new washer from [redacted] ( [redacted] ) Credit my account for a 6month old washer that brokeBought on 12-2-2015/broke on 6-18-the machine has factory warranty for a yearHave GE pick up after my account is credited$Billing Adjustment

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: Te reason for rejecting their offer for repairs is the repair requires a main component of the microwave that should not go out within a year of purchaseThe Mag tube is what needs to be replaced & that's what was wrong with my previous one I had for several years & it causes the microwave to arc when you use itThat's my fear of having this major repair done on such a new microwaveI feel if it needs a major component only having used it for approximately months there are going to be even more issues to comeThat's the reason for my request to replaceI think I must have purchased a defective model I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Thank-you for the opportunity to review this consumer’s situation GE is not agreeable to replacing or refunding the purchase price of the unit in question.The washing machine was shipped by GE and installed during Please contact me if there are any other questions or if I may be of further assistance

Customer contacted company for repair - dissatisfied with $charge

Revdex.com: I **ve reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Thank you for the opportunity to review this consumer’s situationI spoke with Mr [redacted] and advised him that GE would be replacing the dishwasher due to excessive serviceThe replacement order has been processed Please contact me if there are any other questions or if I may be of further assistance Sincerely, [redacted]

Thank you for the opportunity to review this consumer's situationI was going to reach out to Ms [redacted] but the number listed as a contact phone was [redacted] Please provide the correct phone so I can reach out to her to discuss her case If she would rather call me, I can be reached at [redacted] anytime between 8am -1pm ESTSincerely, [redacted] Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below GE service contacted the wrong number, and then arrived in the last minutes of the hour service windowRepair has not been completed, and is being rescheduledOnce repair is complete, we will close the complaint Appreciated, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have been without a washer since 9/28/and NOW you admit to having no certified tech here and want me to find a tech [redacted] your worker at the call center stated that if tech is not certified by GE it null and voids the remainder of the warranty, true or not? If I could have called another tech without voiding the warranty why has this gone on this longI have spent at least hours of phone calls emails, etc and hours commuting and doing laundry at the laundromatIt is unbelievable that after almost weeks of giving me the run around GE's representative wants me to cut cords rip of tags etcAND TRUST that you will come and pick up the washer and send my full refund [redacted] more specifics pleaseLike how long will I have to wait for the reimbursement for the repair, does it void the remainder of the warranty and how will you adjust the remaining warranty to reflect the time I was without a washerIf I send the cord receipt etc how long do I have to wait for the money and when will you pick up said washer? lets flush out the details please Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Since filing our complaint GE Appliances contacted us, but there has been no progress toward a resolutionGE Appliances has put a resolution on hold until 9/29/16, when they will be contacting us by phone Best, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***