Sun Chemical Corporation

Thank you for the opportunity to review this consumer’s situation. Please be advised that GE agreed to reverse the remaining charge of $49.95 as a one-time gesture of goodwill.Please contact me if there are any other questions or if I may be of further assistance.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
GE left a message for me to reply...

to GE consumer email.  I sent the email on 10/27/2015, screenshot of the email is attached for reference.  I did not get any response from GE after my response.  I feel GE is trying to ignore my response.  Here is the resolution I suggested in my email.1) GE provides flapper ( material ) at no cost to me if the same part fails again2) GE pays this last labor cost to dispatch the technician, but I will learn from the technician how to replace the flapper, so that I can do it on my own.
Regards,
[redacted]

I spoke with Mrs. [redacted] on 3/23 who had confirmed that the pan was received but said the cooking performance was about the same.  We agreed to refund her money for the range at this time and pick up the appliance from her home.  I've issued a check in the amount of her full purchase price as a resolution to this situation. Mrs. [redacted] accepted it as a fair resolution to her complaint. Please contact me if you have any further questions or concerns. Sincerely, [redacted]Program Manager

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that GE Factory Service is scheduled to service Ms. [redacted]’s dishwasher on October 14, 2016. Please contact me if there are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer’s situation.   I spoke with [redacted] on 3/27/17 and agreed to a no charge exchange into a new dishwasher.  The dishwasher was delivered on 3/30/17.   Please contact me if there are any other questions or if I may be of further...

assistance.   [redacted]

Thank-you for the opportunity to review this consumer’s situation.
GE is in the process of replacing the unit in question.
Please contact me if there are any other questions or if I may be of further assistance.

I have been in touch with Mr. [redacted] in regards to his ongoing issues with his new microwave. 
I have mailed him the parts and he is scheduled for repair on 12/10/15.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I have been in contact with [redacted] via email. So far the only offer they can make is for me to have to buy at a reduced dollar value an oven of my choosing. The cost out of my pocket far outweighs the cost GE would incur to provide me the oven at that value given everything has been on deep sales plus I get employee pricing. So they have offered basically for me to buy a 2000 dollar oven for 1300 dollars (exact replacement) or for 800 I can buy a similar one valued at about 1800. GE will claim the oven they offer is priced at 3300 dollars which to a person that doesn't work for GE would be true normally. This past week they had been on sale reduced remarkably, plus additional due to the 4th of july. Making the oven I own if I repurchased today, delivered and installed at 2000. Not 3300. I would've expected them to know this and offer the price based on what it would cost me and not them.Normally this would be a decent exchange because I can sell my 3500 dollar oven that is 3 years old and use the funds to then turn around and buy the oven of my choice but they have also told me that they have to take and scrap the old one. Not to do any RCA to determine cause of failure but just to scrap. Making the whole offer of reduced pricing even worse. I cant see coming out of pocket any more than I have. All im asking for is a working correctly oven, out of the box. This one has not.In addition to the above offer, I now have attached photos of the failed components from the oven. You can see the spreader which is metal has melted onto the igniter causing it to fail. Who knows how long that has been going on. So now my case becomes not only a failing part issue but it becomes a safety issue because molten metal is a serious fire hazard.GE now knows they have melting components in their ovens. I expected more of a concern from them on this issue. So far nothing. If by chance these parts fail again I would then be required to raise a safety issue.In the meantime since GE is not offering to replace the oven free of charge, the other request to satisfy this problem (now with the exception of the melting metal components) was to offer as long as I am the owner of the oven lifetime free replacement including parts and labor for issues surrounding the failing igniters. If they are so very confident in the repair they had made at this time, its a very simple approval to provide this warranty. And yes its only to the igniter parts replaced as part of this issue.If this is acceptable to them, [redacted] can email me a warranty sheet stating those facts. This case can then be closed as satisfied. If not, then I guess it will remain as an unresolved issue. Until the next failure.  Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action...

and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I could not be more satisfied with GE and their response for rectifying this situation.  WIth help from the Revdex.com and Mr [redacted], I am very excited to continue my business with GE.  As I expressed to Mr [redacted], its not that problems arrise in situations, its the willingness and the ability to correct the problem  Thank you to all that was involved in resloving this matter.

GE has completed repair on this consumer's refrigerator.

Thank-you for the opportunity to review this consumer’s situation. GE had previously agreed to issue a Letter of Commitment regarding the unit in question.It remains in effect through 2/11/16 and will be honored.  GE is not agreeable to extending that timeframe.  Please contact me if there...

are any other questions or if I may be of further assistance.

Thank you for the opportunity to review this consumer's situation.
I have spoken with Mrs. [redacted] and apologized for the trouble she's had with her GE microwave.
Although the appliance is out of warranty, I've agreed to waive the cost of the parts and labor where she would be responsible for the...

home call charge only. ($99.95 + tax)
She has accepted this as a fair resolution to her complaint.  Her service appointment is currently scheduled for 7/2 between 1-5pm.
Please contact me if you have any further questions or concerns.
Sincerely,
[redacted]Program Manager

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for the opportunity to review this consumer's situation. I have spoken with Ms. [redacted] and apologized for the trouble she's had with her GE washer. We currently have her scheduled for another service call this coming Friday, 3/30 from 8am - noon with a request to call the...

technical assistance line. I will follow up with her when I return from vacation (the week of April 9th). Please let me know if you have any further questions or concerns. Sincerely, [redacted]Program Manager

we have agreed to buyback this consumer's washer

Thank-you for the opportunity to review this consumer’s situation. GE agreed to cover the charges related to the recently completed repair.  It is accurate that GE did not offer to replace the unit in question.    Please contact me if there are any other questions or if I may be of further assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

This is the first contact I have had from the Revdex.com after my...

initial complaint. The issue with GE is going well so far. They have agreed to replace the dishwasher after almost 2 months of being out of service. The company GE set out to replace the new dishwasher would not install for some lame reason. GE has agreed to reimburse me for the cost of a plumber to install the new dishwasher which is scheduled for tomorrow. I do not consider the matter closed until I receive the check from GE. SO FAR, GE HAS BEEN VERY RESPONSIBLE WITH ME. I AM, HOWEVER DISAPPOINTED THAT IT TOOK SO LONG. Thank you for your help. [redacted]

Thank you for the opportunity to re-review this consumer’s situation. Please be advised that I did speak with Mr. [redacted] and advised that his warranty is a repair warranty and offered to schedule service on his dishwasher. Mr. [redacted] declined my offer to set up a service appointment. Please...

contact me if there are any other questions or if I may be of further assistance. Sincerely,[redacted]

We have reviewed the consumer's response and our position remains unchanged.  We will be happy to repair the unit per the warranty.