I received two cancellations of an order.The cancellation said it was out of stock and then two weeks later it reappeared for dollars more
I ordered item *** on line and the purchase price was There was a 40% off saleI received a cancellation on the item and was told it was out of stockApproximately two weeks later I see the same item on the site for full priceI called and ordered the ring again and explained my cancellationThe sales woman, Evelynn, checked my account history and said that I would receive the sales priceTwo days after placing the new order it was cancelled!! I called and spoke to a supervisor named *** and she could not offer a reasonable explaination for all these cancellations
This company does not honor its online promosThey entice you to buy then will not give you what they offered
This company does not honor its promotionsI did the gift card with purchase promo and was entitled to a $gift cardBasically, I never received itNo one contacted me to let me know anythingI first called two months after the initial orderThis was February, and they let me know they would be emailing the gift card to me again
Fast forward to April, I have to make another callThey say they will email once again...nothing...I call again in May to attempt retrieving my gift card and no one seems to know why I didn't receive it but not they are telling me my gift card has expiredSo, the representative tells me they will send a check being that I no longer had the card I paid with for a $creditThis was suppose to take two weeks
Instead, a few days later, I receive a $credit to my paypal account from Neiman MarcusNo buenoI call them in June and af
I placed an order for a pair of Salvatore Ferragamo flats for $on Lastcall.com on 3/20/I used a 50% Off discount code for that orderThe original price was $It went through, the confirmation email stated the expected time of delivery was 3/31/I called customer service minutes after I placed the order asking to change to a different shoe sizeCustomer service said "the 6C is not in stock after my manager reviewing this merchandise"Why does the Manager needs to review a merchandise to change the size? I asked customer service to keep however it was, and she said "You will get my pair of shoes in 5.5B"days later, I went on to Lastcall.com to check my order status, it said Cancelled! I called customer service right away, asking why I was not inform of cancellation, I did not receive information or questions regarding this order in any forms, I did not receive an email or a phone call regarding the reasons of this cancellationIt was cancelled by them.She said because there were technical issues on their endThey could have just have a back order on this merchandiseThey did not apologize, they did not inform me of the cancellationsThey did not issue a back order of this merchandiseThey cancelled the order by themselves, without letting me know
I contacted the customer service about times about my orderThey never shipped my order
I placed an order on 2016/11/The order number is WNXXXXXXXXXXI received an email that a gift-with-purchase was back orderedThen I contacted the online customer service and told them that I wanted the available items shipped separatelyThe representative told me that she made the request for me and the order was being processedThe back ordered item will be shipped once it's availableEverything seems fine to meThey told me the approximate arrival date of my order was 11/17/Then I checked my order status now and then and it never changedSo I contacted the online customer service several times and they told me a new arrival date of my order which is 11/22/They didn't give me a reason why my order was delayedEvery time they told me that the available items would be shipped separatelyToday I checked my order status againSince the approximate delivery date is days
I have requested online times to be unsubscribed from emails I have contacted no less than of their associates in charge of unsubscribing me from emails, yet I still get emails
I am gonna complain Bergdorf *** online store
I made two orders last month, while none has been shippedI asked abouttimes, and they lie
I made two orders on 09/13/and 09/13/2017, but until today, 10/05/2016, they have not shipped either of the orderDuring this time, I contacted the service more than times, they usually gave me an expected delivery date but the package never came
This morning, I checked the order status, found out one of the order is cancelledYesterday, a guy from BG told me I will receive the order today! So I asked them why they cancelled my orderThey said customer can only have one gift set and I have twoWhen I made the order, the two gift set is in my cart automatically, because I spend enough money on two brandsThey added the gift sets in my cart, and now, they do not want to give them to me, so they cancelled my orderI do not understand, because my friend made orders on BG too, she bought things on BG before, but I am a
No explicit return policy
My sister purchase a Chanel wallet on chain bag as a gift for me several years agoIt was sitting in the closet for yearsSince I couldn't find any explicit return policy for Neiman MarcusI called the store and a sales person said I could return it, if I wasn't satisfied as long as I had the tag and receipt I took the bag back to store and gave it to the sales person but couldn't find anything to exchange it forI asked the sales person if I could get store credit, instant of returning to my sister's credit cardThe sales person made a call and took the bag somewhere to get it examinedAfter coming back she refused to allow me to exchange it or get any type of credit cause she said the bag has been damageI've never wore it or done anything to have damage the bagThe bag is lamb skin so damage could have happen even before the bag was purchased or when the lady took it to get examined
Problem date: 4/30/
Purchase date: 7/13/
Mode
I made a purchase at neimanmarcus.com in gift card promotion event but never received gift card, NM refused to re-issue even never sent it initially
Last year, I made a purchase at neimanmarcus.com and was supposed to receive a $gift card to weeks afterwards
I have been shopping with NM.come for years and they typically would delay the sending of Gift card, so I did not get too concerned when the email did not arrive on time
Two months later, I realized that I never did receive it and called to inquire about the status of the gift card, and was told that the card has been set to me and NM would not re-issue because it has expiredWhile I never did receive such gift card or any email with "NM Gift card", the CS rep refused to provide any evidence of sending such an email nor the gift card number
I monitor my email very closely and I went through spams/junk inbox, no such email was ever received and no mail, either
I called again and was told that my card h
Neiman Marcus mailed me The Beauty Book Inside this book were Chanel coupons promising free samples To redeem on line,I was to send an email to
I was to send an e mail to Chanel@Neiman Marcus.com to redeem on line This is a bogus e mail address and the message was undeliverable as an unknown address error I contacted Neiman Marcus customer service They were unable to help me and directed me to phone the Dallas store I talked to people at the Dallas store and they were unwilling to help me Ths matter was referred to the Dallas store manager who has never contacted me
I placed an order on December and paid for 2-day shipping to guarantee my gift would arrive before Christmasdays later (on December 18) I still hadn't received a shipping notification so I reached out to a customer service representative via the chat and asked if I could get a status update since I needed the item before ChristmasShe assured me that the item was out to be shipped that dayThe following day (December 19) I still hadn't received a shipping notification so I reached back out via the chat and spoke to a different representative who said there was no estimated ship date and they could not guarantee the item would arrive before ChristmasTheir customer service representatives have no consistently in the information they share and show no empathy or remorse for their poor business practicesDO NOT SHOP HERE! They clearly do not care about your businessI have NEVER waited almost weeks for an item to ship from a high-end department storeI replaced the order with Nordstrom and have already received a shipping notification hours after placing the order
NEIMAN MARCUS CLOSED MY ACCOUNT ON SEPTEMBER A LETTER WAS SENT BUT SUCH LETTER WAS LOST AND NOW NEIMAN REFUSES TO PROVIDE LETTER
ON SEPTEMBER I FILED A COMPLAINT WITH Revdex.com TO CORPORATE OFFICE FOR NEIMAN MARCUS AND I COMPLAINED ABOUT THEIR TERRIBLE SERVICEI HAD COMPLAINED TO THE Revdex.com BEFORE A COUPLE OF TIMESSINCE THEN NEIMAN MARCUS RETALIATED FOR ME COMPLAINING AND CLOSED MY ACCOUNT A LETTER WAS SENT FROM CORPORATE OFFICE STATING THE CIRCUMSTANCES BUT I NEVER READ IT AND SINCE THEN I HAVE NOT BEEN ABLE TO FIND ITAND NOW NEIMAN MARCUS IS REFUSING TO PROVIDE ORIGINAL LETTERI HAVE REQUESTED THIS LETTER MANY TIMES AND HAVE NOT HEARD FROM THEM AT ALLTO THIS DAY I DON'T KNOW WHAT IS THE REASON FOR CANCELING MY ACCOUNT OR THE HOLD UPI AM REQUESTING THAT NEIMAN MARCUS PROVIDE ME WITH SUCH LETTER SO I CAN HAVE AN EXPLANATIONTHE LETTER MUST BE THE ORIGINAL AND NOT SOME ALTERED LETTER FOR THE PURPOSE OF HIDING WHAT WAS ORIGINALLY SAID
The return package was received but no refund after a month
I received my order (order NoWBXXXXXXXXXX) on April In this order it is a Canada goose coat.After I opened the package, I found both style and color didn't match what it is suppose to be and even the brand tag did not match my old Canada goose coatsI printed out the return label right away and dropped the package on April 23rdAfter Bergdorf Goodman received my return package, the online order status was changed to "return pending", but no refund after weeksI chatted with BG CS and I was told they were working on it and I need to waitSo I waited another week and online chatted with CS again on May 21stI was told they would refund me right awayAfter weeks, the refund doesn't show on my credit card
I've been shopping with Neiman Marcus and BG for many years, all good experienceVery disappointed with the coat I ordered and their service this time.Can not trust their quality control and customer service
Return not accepted
I'm allergic to one of the products sold on Neiman Marcus, Sunday Riley Modern Skincare Tidal Brightening Enzyme Water CreamOrder WNXXXXXXXXXXXBut when I contacted customer service over the phone about the return, I was told that they don't accept the return of beauty productsThen I checked their return policy on their websiteThere's no such statement that return of beauty products are not acceptedAlso other large brand retailers accept this type of returnsCustomers are not supposed to take the loss of the product harmful to them
My order WNXXXXXXXXXXX, and was cancelled on Nov 9, however I have yet received my refund
My order WNXXXXXXXXXXX was cancelled on Nov 9, however I have yet received my refundI contacted merchant for couples of time, they said was refund to my credit card, however I have yet receive it, because I paid by gift card
Bergdorf Goodman does not honor SKII beauty offer (gift with purchase) they are marketing on their website
I placed an online order with Bergdorf Goodman on 9/15/and the order number is WBXXXXXXXXXXThis order qualifies for a SKII gift (see detail below) they are marketing on their web site and the gift also showed up in my shopping cart automaticallyHowever, the gift disappeared after I finished checking outOn 9/16/18, the SKII beauty offer is still available on Bergdorf Goodman site and it says it's for any $purchaseI called their customer service on 9/16/around 11:AM CST (talked to an unknown male customer service person and the supervisor - Amakari)They offered no explanation as why the gift disappeared after I finished checkout other than my order is not qualified for this offerThey also agreed that they could see this offer but offered no explanation/or helpIf this offer is not for "ALL" SKII products, Bergdorf Goodman needs to include the info
Used a gift card to purchased an order, but after the order was canceled, there was no balance left on the card, and refused to reissue the gift card
WN8148925762, used a promotion gift card purchased on Jan 1st, After the cancellation, there was no balance went back on the gift cardI contact the Neiman, the assistant told me that the the balance should be back on the card and they are going to check the balance on the gift card.(I have a screen shot that shows the zero balance and the assistant told me that they are going to check the balance)However, after they spend two weeks (Neiman claimed that they only need 3-business day for that), Neiman told me the gift card was expired and they can't reissue promotional gift cardI am very shocked by that, and contact Neiman again and ask them why there was no balance went back to the gift card at the first placeAfter constantly dodging the question, the assistant told my it's Neiman's policy that no refund on the gift card,
Beyond incompetentSecond rate deprtment store with shamefully poor serviceEven top management can not seem to handle simple instructions to make sure that items can be deliveredOne order had to be sent directly back from the Fed ex station without ever being delivered, and it appears that two more will be sent back as well because I will not waste one more minute of my time on a store that just cant deliverFed ex has been absolutely clear about neiman marcus's role, and the instructions being sent to them directly from neiman marcusFor example...I've told three representatives that I am unable to get to the drop center, and they instructed fed ex to leave the package at the drop centerDoes that make sense? I have spoken with multiple representatives, a supervisor named *** gordon, and a corporate representative named *** lindsey...and Fed ex still has not even attempted to deliver this package to my home, not even a first attempt
If you own stock, drop it...this company is a massive failure (over $in purchases being sent back due to failed delivery) If you plan on making a purchase...don't waste your time (over complaints with the Revdex.com and many customers are complaining on their facebook page as well)Saks fifth avenue and Bloomingdales are far superior
Items that I ordered was not received
On October 9, a parcel loss claim was filed on a purchase made with a visa credit card made on October Order number***I spoke to manager at Neiman Marcus, they stated that a refund or replacement items would be sent out October 26, once the claim is completedI called in October and now they are saying that they are not going to refund or send replacement items
My order LCon Neiman Marcus Last Call got cancelled with no reason or any emailAnd the service attitude is really bad
They don't have any valid reason for why this order got cancelled or send me any email
This is a birthday gift for my friend and after got confirmation of the order, I promised my friend to have her oneIt's really disappointed for not getting the order
And without my check, they don't have any notice letting me know the order is cancelled
I received two cancellations of an order.The cancellation said it was out of stock and then two weeks later it reappeared for dollars more
I ordered item *** on line and the purchase price was There was a 40% off saleI received a cancellation on the item and was told it was out of stockApproximately two weeks later I see the same item on the site for full priceI called and ordered the ring again and explained my cancellationThe sales woman, Evelynn, checked my account history and said that I would receive the sales priceTwo days after placing the new order it was cancelled!! I called and spoke to a supervisor named *** and she could not offer a reasonable explaination for all these cancellations
*** Attached ***Click here to Get the File - use the Password: E5CXXXXXhttps://bluecomplaints.Revdex.com.org/attachment/?c=XXXXXXXX
This company does not honor its online promosThey entice you to buy then will not give you what they offered
This company does not honor its promotionsI did the gift card with purchase promo and was entitled to a $gift cardBasically, I never received itNo one contacted me to let me know anythingI first called two months after the initial orderThis was February, and they let me know they would be emailing the gift card to me again
Fast forward to April, I have to make another callThey say they will email once again...nothing...I call again in May to attempt retrieving my gift card and no one seems to know why I didn't receive it but not they are telling me my gift card has expiredSo, the representative tells me they will send a check being that I no longer had the card I paid with for a $creditThis was suppose to take two weeks
Instead, a few days later, I receive a $credit to my paypal account from Neiman MarcusNo buenoI call them in June and af
I placed an order for a pair of Salvatore Ferragamo flats for $on Lastcall.com on 3/20/I used a 50% Off discount code for that orderThe original price was $It went through, the confirmation email stated the expected time of delivery was 3/31/I called customer service minutes after I placed the order asking to change to a different shoe sizeCustomer service said "the 6C is not in stock after my manager reviewing this merchandise"Why does the Manager needs to review a merchandise to change the size? I asked customer service to keep however it was, and she said "You will get my pair of shoes in 5.5B"days later, I went on to Lastcall.com to check my order status, it said Cancelled! I called customer service right away, asking why I was not inform of cancellation, I did not receive information or questions regarding this order in any forms, I did not receive an email or a phone call regarding the reasons of this cancellationIt was cancelled by them.She said because there were technical issues on their endThey could have just have a back order on this merchandiseThey did not apologize, they did not inform me of the cancellationsThey did not issue a back order of this merchandiseThey cancelled the order by themselves, without letting me know
I contacted the customer service about times about my orderThey never shipped my order
I placed an order on 2016/11/The order number is WNXXXXXXXXXXI received an email that a gift-with-purchase was back orderedThen I contacted the online customer service and told them that I wanted the available items shipped separatelyThe representative told me that she made the request for me and the order was being processedThe back ordered item will be shipped once it's availableEverything seems fine to meThey told me the approximate arrival date of my order was 11/17/Then I checked my order status now and then and it never changedSo I contacted the online customer service several times and they told me a new arrival date of my order which is 11/22/They didn't give me a reason why my order was delayedEvery time they told me that the available items would be shipped separatelyToday I checked my order status againSince the approximate delivery date is days
I have requested online times to be unsubscribed from emails I have contacted no less than of their associates in charge of unsubscribing me from emails, yet I still get emails
I am gonna complain Bergdorf *** online store
I made two orders last month, while none has been shippedI asked abouttimes, and they lie
I made two orders on 09/13/and 09/13/2017, but until today, 10/05/2016, they have not shipped either of the orderDuring this time, I contacted the service more than times, they usually gave me an expected delivery date but the package never came
This morning, I checked the order status, found out one of the order is cancelledYesterday, a guy from BG told me I will receive the order today! So I asked them why they cancelled my orderThey said customer can only have one gift set and I have twoWhen I made the order, the two gift set is in my cart automatically, because I spend enough money on two brandsThey added the gift sets in my cart, and now, they do not want to give them to me, so they cancelled my orderI do not understand, because my friend made orders on BG too, she bought things on BG before, but I am a
No explicit return policy
My sister purchase a Chanel wallet on chain bag as a gift for me several years agoIt was sitting in the closet for yearsSince I couldn't find any explicit return policy for Neiman MarcusI called the store and a sales person said I could return it, if I wasn't satisfied as long as I had the tag and receipt I took the bag back to store and gave it to the sales person but couldn't find anything to exchange it forI asked the sales person if I could get store credit, instant of returning to my sister's credit cardThe sales person made a call and took the bag somewhere to get it examinedAfter coming back she refused to allow me to exchange it or get any type of credit cause she said the bag has been damageI've never wore it or done anything to have damage the bagThe bag is lamb skin so damage could have happen even before the bag was purchased or when the lady took it to get examined
Problem date: 4/30/
Purchase date: 7/13/
Mode
I made a purchase at neimanmarcus.com in gift card promotion event but never received gift card, NM refused to re-issue even never sent it initially
Last year, I made a purchase at neimanmarcus.com and was supposed to receive a $gift card to weeks afterwards
I have been shopping with NM.come for years and they typically would delay the sending of Gift card, so I did not get too concerned when the email did not arrive on time
Two months later, I realized that I never did receive it and called to inquire about the status of the gift card, and was told that the card has been set to me and NM would not re-issue because it has expiredWhile I never did receive such gift card or any email with "NM Gift card", the CS rep refused to provide any evidence of sending such an email nor the gift card number
I monitor my email very closely and I went through spams/junk inbox, no such email was ever received and no mail, either
I called again and was told that my card h
Neiman Marcus mailed me The Beauty Book Inside this book were Chanel coupons promising free samples To redeem on line,I was to send an email to
I was to send an e mail to Chanel@Neiman Marcus.com to redeem on line This is a bogus e mail address and the message was undeliverable as an unknown address error I contacted Neiman Marcus customer service They were unable to help me and directed me to phone the Dallas store I talked to people at the Dallas store and they were unwilling to help me Ths matter was referred to the Dallas store manager who has never contacted me
I placed an order on December and paid for 2-day shipping to guarantee my gift would arrive before Christmasdays later (on December 18) I still hadn't received a shipping notification so I reached out to a customer service representative via the chat and asked if I could get a status update since I needed the item before ChristmasShe assured me that the item was out to be shipped that dayThe following day (December 19) I still hadn't received a shipping notification so I reached back out via the chat and spoke to a different representative who said there was no estimated ship date and they could not guarantee the item would arrive before ChristmasTheir customer service representatives have no consistently in the information they share and show no empathy or remorse for their poor business practicesDO NOT SHOP HERE! They clearly do not care about your businessI have NEVER waited almost weeks for an item to ship from a high-end department storeI replaced the order with Nordstrom and have already received a shipping notification hours after placing the order
NEIMAN MARCUS CLOSED MY ACCOUNT ON SEPTEMBER A LETTER WAS SENT BUT SUCH LETTER WAS LOST AND NOW NEIMAN REFUSES TO PROVIDE LETTER
ON SEPTEMBER I FILED A COMPLAINT WITH Revdex.com TO CORPORATE OFFICE FOR NEIMAN MARCUS AND I COMPLAINED ABOUT THEIR TERRIBLE SERVICEI HAD COMPLAINED TO THE Revdex.com BEFORE A COUPLE OF TIMESSINCE THEN NEIMAN MARCUS RETALIATED FOR ME COMPLAINING AND CLOSED MY ACCOUNT A LETTER WAS SENT FROM CORPORATE OFFICE STATING THE CIRCUMSTANCES BUT I NEVER READ IT AND SINCE THEN I HAVE NOT BEEN ABLE TO FIND ITAND NOW NEIMAN MARCUS IS REFUSING TO PROVIDE ORIGINAL LETTERI HAVE REQUESTED THIS LETTER MANY TIMES AND HAVE NOT HEARD FROM THEM AT ALLTO THIS DAY I DON'T KNOW WHAT IS THE REASON FOR CANCELING MY ACCOUNT OR THE HOLD UPI AM REQUESTING THAT NEIMAN MARCUS PROVIDE ME WITH SUCH LETTER SO I CAN HAVE AN EXPLANATIONTHE LETTER MUST BE THE ORIGINAL AND NOT SOME ALTERED LETTER FOR THE PURPOSE OF HIDING WHAT WAS ORIGINALLY SAID
The return package was received but no refund after a month
I received my order (order NoWBXXXXXXXXXX) on April In this order it is a Canada goose coat.After I opened the package, I found both style and color didn't match what it is suppose to be and even the brand tag did not match my old Canada goose coatsI printed out the return label right away and dropped the package on April 23rdAfter Bergdorf Goodman received my return package, the online order status was changed to "return pending", but no refund after weeksI chatted with BG CS and I was told they were working on it and I need to waitSo I waited another week and online chatted with CS again on May 21stI was told they would refund me right awayAfter weeks, the refund doesn't show on my credit card
I've been shopping with Neiman Marcus and BG for many years, all good experienceVery disappointed with the coat I ordered and their service this time.Can not trust their quality control and customer service
Return not accepted
I'm allergic to one of the products sold on Neiman Marcus, Sunday Riley Modern Skincare Tidal Brightening Enzyme Water CreamOrder WNXXXXXXXXXXXBut when I contacted customer service over the phone about the return, I was told that they don't accept the return of beauty productsThen I checked their return policy on their websiteThere's no such statement that return of beauty products are not acceptedAlso other large brand retailers accept this type of returnsCustomers are not supposed to take the loss of the product harmful to them
My order WNXXXXXXXXXXX, and was cancelled on Nov 9, however I have yet received my refund
My order WNXXXXXXXXXXX was cancelled on Nov 9, however I have yet received my refundI contacted merchant for couples of time, they said was refund to my credit card, however I have yet receive it, because I paid by gift card
Bergdorf Goodman does not honor SKII beauty offer (gift with purchase) they are marketing on their website
I placed an online order with Bergdorf Goodman on 9/15/and the order number is WBXXXXXXXXXXThis order qualifies for a SKII gift (see detail below) they are marketing on their web site and the gift also showed up in my shopping cart automaticallyHowever, the gift disappeared after I finished checking outOn 9/16/18, the SKII beauty offer is still available on Bergdorf Goodman site and it says it's for any $purchaseI called their customer service on 9/16/around 11:AM CST (talked to an unknown male customer service person and the supervisor - Amakari)They offered no explanation as why the gift disappeared after I finished checkout other than my order is not qualified for this offerThey also agreed that they could see this offer but offered no explanation/or helpIf this offer is not for "ALL" SKII products, Bergdorf Goodman needs to include the info
Used a gift card to purchased an order, but after the order was canceled, there was no balance left on the card, and refused to reissue the gift card
WN8148925762, used a promotion gift card purchased on Jan 1st, After the cancellation, there was no balance went back on the gift cardI contact the Neiman, the assistant told me that the the balance should be back on the card and they are going to check the balance on the gift card.(I have a screen shot that shows the zero balance and the assistant told me that they are going to check the balance)However, after they spend two weeks (Neiman claimed that they only need 3-business day for that), Neiman told me the gift card was expired and they can't reissue promotional gift cardI am very shocked by that, and contact Neiman again and ask them why there was no balance went back to the gift card at the first placeAfter constantly dodging the question, the assistant told my it's Neiman's policy that no refund on the gift card,
Beyond incompetentSecond rate deprtment store with shamefully poor serviceEven top management can not seem to handle simple instructions to make sure that items can be deliveredOne order had to be sent directly back from the Fed ex station without ever being delivered, and it appears that two more will be sent back as well because I will not waste one more minute of my time on a store that just cant deliverFed ex has been absolutely clear about neiman marcus's role, and the instructions being sent to them directly from neiman marcusFor example...I've told three representatives that I am unable to get to the drop center, and they instructed fed ex to leave the package at the drop centerDoes that make sense? I have spoken with multiple representatives, a supervisor named *** gordon, and a corporate representative named *** lindsey...and Fed ex still has not even attempted to deliver this package to my home, not even a first attempt
If you own stock, drop it...this company is a massive failure (over $in purchases being sent back due to failed delivery) If you plan on making a purchase...don't waste your time (over complaints with the Revdex.com and many customers are complaining on their facebook page as well)Saks fifth avenue and Bloomingdales are far superior
Items that I ordered was not received
On October 9, a parcel loss claim was filed on a purchase made with a visa credit card made on October Order number***I spoke to manager at Neiman Marcus, they stated that a refund or replacement items would be sent out October 26, once the claim is completedI called in October and now they are saying that they are not going to refund or send replacement items
My order LCon Neiman Marcus Last Call got cancelled with no reason or any emailAnd the service attitude is really bad
They don't have any valid reason for why this order got cancelled or send me any email
This is a birthday gift for my friend and after got confirmation of the order, I promised my friend to have her oneIt's really disappointed for not getting the order
And without my check, they don't have any notice letting me know the order is cancelled