I purchased a pair of Ferregamo shoes recently on www.Lastcall.comNeiman cancelled my ordered without notifying me and same happened to others
I find www.lastcall.com to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently purchased a pair of Ferregamo shoes and got order confirmationHowever, Last call cancelled my order without notifying meI have many friends purchased the same item and many of their orders got cancelled as wellThey use different lies, like out of stock, and even manufacture defect
I contacted customer service to inquire about the order, and they just kept insisting the item out of stock, and when I asked if they were just claiming out of stock because they didn't want to honor the price, they choose not to answer meAnd I read several articles saying Lastcall always did this to consumers
I feel that I have been deceived and would like to purchase the item for the price that I
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was not
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was notReps I spoke with in customer service yesterday, 8/8, advised me order would be held for days before cancelingThat same day, I advised a rep in credit dept I am waiting for a payment to post before attempting to run card again, order is now canceled and the original promo code for 15% off is now invalid as wellService is VERY poor at this company, I've had to complaint in the past to get returns refunded back, this does not surprise me
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no reply
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no replyI attempted to locate her email address, could not be foundThis order, WNXXXXXXXXXXX, was canceled as I could not find information as to when it might arrive, earliest projected date showed AprilAlso, the rep whom I was emailing did not reply and her email address could not be found, as stated priorIn the event I choose to order the item again, I need to know more information on delivery date and if Neiman Marcus will price match
Did not receive the refund from Neiman MarcusContacted the customer service a few times, but they did not help to resolve the problem at all
Purchase Date XXXX-
Order # WNXXXXXXXXXX
VISA *** *** ***
I purchased a dress from Neiman MarcusHowever wrong color was sent so I had to return itNeiman marcus got the package that I sent back on 04/as shown by the UPS tracking recordI contacted the customer service, but they just responded vaguely without any solutionsPlease issue the refund ASAP
My order WBXXXXXXXXXX hasn't been shipped
I ordered some skin care products from online (note: Revdex.com has to choose location but it's not Palo Alto store I'm complainingIt's the online shopping experience I'm not satisfied)During the past two weeks, I've been contacting customer service for twice about why they are not shipping my orderThey basically just told me to wait and there's nothing I or they can doIt's the second time it happenedLast time, I had to contact them for quite a few times also before they realized that the products were held in warehouse and they finally shipped!
NM combined orders which are qualified for gift cards without notifying and offer only one gift card
On July 9th, me and my husband placed orders on neiman marcus with different accountsThe order number are WNXXXXXXXXXXX and WNXXXXXXXXXXXDuring that period, Neiman Marcus was doing gift card activity like this: if order reaches dollars, then get dollars gift card; if order reaches dollars, then get dollars gift card
In this case, I placed the order WNXXXXXXXXXXX, total is , my husband placed the order WNXXXXXXXXXXX, total amount is dollarsSo both of our orders are qualified for the gift cardI use one of my credit card, and my husband use another credit card of mine
I called in Octto ask the information of the gift card, and neiman marcus told me that they combined this orders into one so that they can only give me one gift card which is dollarsAnd because the gift card is given after the deadline of return date, so my item can not
I placed a order successfully through their promotion event and several days later, they cancelled my order without sending any email notification
I successfully placed the order on March and received a order summary after it and the order number is LCXXXXXXXXXXIt is a pair of Salvatore Ferragamo Vara Patent Bow Pump, Red (Rosso) shoes and I paid dollars for it with their promotional codeThen I just keep waiting for the product to deliver
After days waiting, I still not received my product.Then I log in their website to check my order and found my order was cancelled I asked Neiman Marcus why they cancelled it, they explained it is because that it is a system error so that they decide to cancel the order I was very frustrated by this process
It is their system's faultHowever, they never sending out any notification or explanation for this cancellation but just go ahead to cancel the orderThey do not care for their customer's feeling and waste their cu
I did not received my packagebusiness told me that they can do nothing because the package has been signed man who do not live the address provided
I purchased my products at 03/16/the amount of money is $1040.till now I did not received my packageAt 04/04/2016, I contact with business and they told they the confirming email would sent to me in 7-daysI received nothing again !!!!!! I contact them and they told me that there is not their duty because the package has been signed by adult in the address I providedBUT I DO NOT NO WHO SIGNED THE PACKAGE !!!!! HE / SHE DO NOT LIVE THE APT I LIVE IN !!!! Such expensive package they just deliver to a man or women who is just an adult !!!!!!
NM online advertised November TOGETHER double visa gift card promotion, spend $get $visa gift card backFailed to deliver the GC
During last year's NM November online "Together" double gift card promotion, I bought shoe ($before tax) and scarf ($535) total $785, according NM sale promotion, I should get $visa GC back within weeksI didn't received $visa GC as NM promisedI contacted NM customer service, was told to wait one week and NM will correct the issue, then several more weeks passed, I called back a few times and no response
the NM agent I talked to could be reached at XXX-XXX-XXXX, *** reference number is XXXXXXXX
My order WBXXXXXXXXXX hasn't been shipped
I ordered some skin care products from online (note: Revdex.com has to choose location but it's not Palo Alto store I'm complainingIt's the online shopping experience I'm not satisfied)During the past two weeks, I've been contacting customer service for twice about why they are not shipping my orderThey basically just told me to wait and there's nothing I or they can doIt's the second time it happenedLast time, I had to contact them for quite a few times also before they realized that the products were held in warehouse and they finally shipped!
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
I returned an item using the provided labelThe company refuses to issue refund
I received item (dress) on July 11thIt was damaged and looked worn/used I contacted Neiman and told them I would be returningI used the return lable that they providedI waited two weeks and had not heard backI sent three emails The company did not replyI filed a dispute with Paypal The company then contacted me and told me that the label had not been activated so they could not offer refund I trusted that the label they provided me was good/validI am unable to trace or file a claim because it is their labelThey are basically the shippers and receivers They refuse to cooperate and are withholding my money with reason I am owed a refund in full
My online order at lastcall.com was cancelled without any notification and reason explain
On 03/20/2017, I placed an order at lastcall.com which belongs to neiman marcus companyThe item was on a big sale and attracted hundreds of people placing orders for itHowever my order has been cancelled without any notification via email or any reason explainsThe sales responded that it was a system error and they can't provide the productsWhile it was not the first time neiman marcus staff responded to the relevant issues using such excusesI think they were lying because the item was new on their website and how can a system sell something automatically without any manual control?
Order # LCXXXXXXXXXX
refund my gift card
I placed an order *** on June 6th, some items of the order were canceled by Neiman Marcus on July 31st, I paid with gift card, until now, I still not received the refund, I contacted them several times, by chat, by phone, by email, they didn't send me the refund
chaged me for order
It hasn't shipped and shipping date has not been determined
Will not cancel order
Ordered item 6/17/My card was charged $on that dayHeard nothing from NMMade inquiry today via live chat and was told that item had not shipped and that no shipment date had been setI asked to cancel the order and to have my card credited and was told that could not be done
The shipment of my order has been delayed six times and they keep lying to me about the arrival date
I ordered a bunch of products on Bergdorf Goodman official website on 09-I didn't get any updates on my order by 09-so I made the first live chat with them and got a estimated delivery date which is 09-After that, I live chatted times and called times to check the status of my orderEach time they gave me a new estimated delivery/arrival date, which turned out to be a lie soonThat is to say, my order is delayed times, starting from 09-to 09-27, then 09-30, 10-04, 10-06, 10-and now it is 10-
At the same time, friends of mine, who ordered on BG at the same day as me, have got their order shipped to weeks agoNot to mention there's a friend of mine made her order days after me and received her package week after that
I don't know why it is so hard for them to get my order shippedAs far as I know, there is only one backordered item in my o
The order is qualify for the October Gift Card event, the company refuse to give me the $gift card
My wife and I placed two orders separately using different accounts(different names, different email addresses) during the October GC eventMy order number is WNXXXXXXXXXXX, and the date is 10/18/After reaching out to the customer service, they said both accounts are under my wife's name, thus only one GC issuedI do not understand why the system combines these two accounts into oneIt doesn't make sense to me that two persons in the same household can't be two different customersNone of the customer representatives could provide further explanation on why the system treats my wife and I as the same customer
In March, someone stole my identity and decided to open new accounts at a mall in TexasLuckily enough I was able to put an alert on my credit report before further damage is doneAll in all, this theft managed to get about hard inquires on my credit reportI followed up directly with the corresponding stores and within days, they were able send me letters apologizing and removing the hard inquires
I called Neiman *** (NM) on March 7, to report the identify theft incident and I was assured that the account will not be issued and the query will be taken off my report within to daysToday is June 16, 2017, way over the days promised and no action has taken place yetI am not sure if NM has issued a credit card to the theft because I did not get a follletter that the application has been denied/cancelled; nor has NM remove the hard inquiry from my credit reportI called Neiman *** on June and June and they told me that one of their representa
Multiple online ordering cancellation and errors that have gone unresolved
In early December, I had ordered some boots for my husband as a Christmas giftThree weeks later (nearing Christmas), the boots still hadn't arrived and I had not received a single update as to where they wereI contacted customer service at NM and they told me the boots were shipping directly from the vendor and scheduled to arriveI waited several more days and the boots still didn't arrive so I contacted customer service againThis time, I was notified the order had been canceled and the boots were no longer availableDuring my discussion with customer service, I had told them that this was the THIRD time I had ordered something online and the order get canceled because the item is no longer available (apparently there is a major problem with their online inventory system, I don't know?)Due to my repeated online troubles...I was issued a virtual gift card as a courtesy from Neiman Marcus ($25)In al
Item purchase never received
On Sept 4, I place an order with Neiman Marcus lastcall the item purchase was a Michelle watch SPORT SAIL LRG TONE BRACEL and it was shipped via FedEx On Friday 9/07/at 11:am it said that the watch was delivered and a person signed for the item the signature says AC, I don't know who AC is Filled a claim with Neiman Marcus lastcall to get a replacement, lastcall did not have a replacement so I said ok refund me the money for the item not received The refund was denied because there is a signature Also filed a claim with Fedex and that claim was also denied I filled a police report for the item not received and send a copy to Neiman Marcus lastcall all I got was an email saying "Thank you for contacting Last Call.Com in regards to your order LCXXXXXXXXXXThank you very much for replaying the email and sent us this copy of the police report for the orderWe have already reported this to management so that they have knowledge of th
I purchased a pair of Ferregamo shoes recently on www.Lastcall.comNeiman cancelled my ordered without notifying me and same happened to others
I find www.lastcall.com to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently purchased a pair of Ferregamo shoes and got order confirmationHowever, Last call cancelled my order without notifying meI have many friends purchased the same item and many of their orders got cancelled as wellThey use different lies, like out of stock, and even manufacture defect
I contacted customer service to inquire about the order, and they just kept insisting the item out of stock, and when I asked if they were just claiming out of stock because they didn't want to honor the price, they choose not to answer meAnd I read several articles saying Lastcall always did this to consumers
I feel that I have been deceived and would like to purchase the item for the price that I
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was not
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was notReps I spoke with in customer service yesterday, 8/8, advised me order would be held for days before cancelingThat same day, I advised a rep in credit dept I am waiting for a payment to post before attempting to run card again, order is now canceled and the original promo code for 15% off is now invalid as wellService is VERY poor at this company, I've had to complaint in the past to get returns refunded back, this does not surprise me
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no reply
I was emailing a rep about this order, WNXXXXXXXXXXX, we were initially in touch about a prior order which did not arrive and refunded, no replyI attempted to locate her email address, could not be foundThis order, WNXXXXXXXXXXX, was canceled as I could not find information as to when it might arrive, earliest projected date showed AprilAlso, the rep whom I was emailing did not reply and her email address could not be found, as stated priorIn the event I choose to order the item again, I need to know more information on delivery date and if Neiman Marcus will price match
Did not receive the refund from Neiman MarcusContacted the customer service a few times, but they did not help to resolve the problem at all
Purchase Date XXXX-
Order # WNXXXXXXXXXX
VISA *** *** ***
I purchased a dress from Neiman MarcusHowever wrong color was sent so I had to return itNeiman marcus got the package that I sent back on 04/as shown by the UPS tracking recordI contacted the customer service, but they just responded vaguely without any solutionsPlease issue the refund ASAP
My order WBXXXXXXXXXX hasn't been shipped
I ordered some skin care products from online (note: Revdex.com has to choose location but it's not Palo Alto store I'm complainingIt's the online shopping experience I'm not satisfied)During the past two weeks, I've been contacting customer service for twice about why they are not shipping my orderThey basically just told me to wait and there's nothing I or they can doIt's the second time it happenedLast time, I had to contact them for quite a few times also before they realized that the products were held in warehouse and they finally shipped!
NM combined orders which are qualified for gift cards without notifying and offer only one gift card
On July 9th, me and my husband placed orders on neiman marcus with different accountsThe order number are WNXXXXXXXXXXX and WNXXXXXXXXXXXDuring that period, Neiman Marcus was doing gift card activity like this: if order reaches dollars, then get dollars gift card; if order reaches dollars, then get dollars gift card
In this case, I placed the order WNXXXXXXXXXXX, total is , my husband placed the order WNXXXXXXXXXXX, total amount is dollarsSo both of our orders are qualified for the gift cardI use one of my credit card, and my husband use another credit card of mine
I called in Octto ask the information of the gift card, and neiman marcus told me that they combined this orders into one so that they can only give me one gift card which is dollarsAnd because the gift card is given after the deadline of return date, so my item can not
I placed a order successfully through their promotion event and several days later, they cancelled my order without sending any email notification
I successfully placed the order on March and received a order summary after it and the order number is LCXXXXXXXXXXIt is a pair of Salvatore Ferragamo Vara Patent Bow Pump, Red (Rosso) shoes and I paid dollars for it with their promotional codeThen I just keep waiting for the product to deliver
After days waiting, I still not received my product.Then I log in their website to check my order and found my order was cancelled I asked Neiman Marcus why they cancelled it, they explained it is because that it is a system error so that they decide to cancel the order I was very frustrated by this process
It is their system's faultHowever, they never sending out any notification or explanation for this cancellation but just go ahead to cancel the orderThey do not care for their customer's feeling and waste their cu
I did not received my packagebusiness told me that they can do nothing because the package has been signed man who do not live the address provided
I purchased my products at 03/16/the amount of money is $1040.till now I did not received my packageAt 04/04/2016, I contact with business and they told they the confirming email would sent to me in 7-daysI received nothing again !!!!!! I contact them and they told me that there is not their duty because the package has been signed by adult in the address I providedBUT I DO NOT NO WHO SIGNED THE PACKAGE !!!!! HE / SHE DO NOT LIVE THE APT I LIVE IN !!!! Such expensive package they just deliver to a man or women who is just an adult !!!!!!
NM online advertised November TOGETHER double visa gift card promotion, spend $get $visa gift card backFailed to deliver the GC
During last year's NM November online "Together" double gift card promotion, I bought shoe ($before tax) and scarf ($535) total $785, according NM sale promotion, I should get $visa GC back within weeksI didn't received $visa GC as NM promisedI contacted NM customer service, was told to wait one week and NM will correct the issue, then several more weeks passed, I called back a few times and no response
the NM agent I talked to could be reached at XXX-XXX-XXXX, *** reference number is XXXXXXXX
My order WBXXXXXXXXXX hasn't been shipped
I ordered some skin care products from online (note: Revdex.com has to choose location but it's not Palo Alto store I'm complainingIt's the online shopping experience I'm not satisfied)During the past two weeks, I've been contacting customer service for twice about why they are not shipping my orderThey basically just told me to wait and there's nothing I or they can doIt's the second time it happenedLast time, I had to contact them for quite a few times also before they realized that the products were held in warehouse and they finally shipped!
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
My order number is WNXXXXXXXXXXX, and got cancelled, I did not received my refund
I returned an item using the provided labelThe company refuses to issue refund
I received item (dress) on July 11thIt was damaged and looked worn/used I contacted Neiman and told them I would be returningI used the return lable that they providedI waited two weeks and had not heard backI sent three emails The company did not replyI filed a dispute with Paypal The company then contacted me and told me that the label had not been activated so they could not offer refund I trusted that the label they provided me was good/validI am unable to trace or file a claim because it is their labelThey are basically the shippers and receivers They refuse to cooperate and are withholding my money with reason I am owed a refund in full
My online order at lastcall.com was cancelled without any notification and reason explain
On 03/20/2017, I placed an order at lastcall.com which belongs to neiman marcus companyThe item was on a big sale and attracted hundreds of people placing orders for itHowever my order has been cancelled without any notification via email or any reason explainsThe sales responded that it was a system error and they can't provide the productsWhile it was not the first time neiman marcus staff responded to the relevant issues using such excusesI think they were lying because the item was new on their website and how can a system sell something automatically without any manual control?
Order # LCXXXXXXXXXX
refund my gift card
I placed an order *** on June 6th, some items of the order were canceled by Neiman Marcus on July 31st, I paid with gift card, until now, I still not received the refund, I contacted them several times, by chat, by phone, by email, they didn't send me the refund
chaged me for order
It hasn't shipped and shipping date has not been determined
Will not cancel order
Ordered item 6/17/My card was charged $on that dayHeard nothing from NMMade inquiry today via live chat and was told that item had not shipped and that no shipment date had been setI asked to cancel the order and to have my card credited and was told that could not be done
The shipment of my order has been delayed six times and they keep lying to me about the arrival date
I ordered a bunch of products on Bergdorf Goodman official website on 09-I didn't get any updates on my order by 09-so I made the first live chat with them and got a estimated delivery date which is 09-After that, I live chatted times and called times to check the status of my orderEach time they gave me a new estimated delivery/arrival date, which turned out to be a lie soonThat is to say, my order is delayed times, starting from 09-to 09-27, then 09-30, 10-04, 10-06, 10-and now it is 10-
At the same time, friends of mine, who ordered on BG at the same day as me, have got their order shipped to weeks agoNot to mention there's a friend of mine made her order days after me and received her package week after that
I don't know why it is so hard for them to get my order shippedAs far as I know, there is only one backordered item in my o
The order is qualify for the October Gift Card event, the company refuse to give me the $gift card
My wife and I placed two orders separately using different accounts(different names, different email addresses) during the October GC eventMy order number is WNXXXXXXXXXXX, and the date is 10/18/After reaching out to the customer service, they said both accounts are under my wife's name, thus only one GC issuedI do not understand why the system combines these two accounts into oneIt doesn't make sense to me that two persons in the same household can't be two different customersNone of the customer representatives could provide further explanation on why the system treats my wife and I as the same customer
In March, someone stole my identity and decided to open new accounts at a mall in TexasLuckily enough I was able to put an alert on my credit report before further damage is doneAll in all, this theft managed to get about hard inquires on my credit reportI followed up directly with the corresponding stores and within days, they were able send me letters apologizing and removing the hard inquires
I called Neiman *** (NM) on March 7, to report the identify theft incident and I was assured that the account will not be issued and the query will be taken off my report within to daysToday is June 16, 2017, way over the days promised and no action has taken place yetI am not sure if NM has issued a credit card to the theft because I did not get a follletter that the application has been denied/cancelled; nor has NM remove the hard inquiry from my credit reportI called Neiman *** on June and June and they told me that one of their representa
Multiple online ordering cancellation and errors that have gone unresolved
In early December, I had ordered some boots for my husband as a Christmas giftThree weeks later (nearing Christmas), the boots still hadn't arrived and I had not received a single update as to where they wereI contacted customer service at NM and they told me the boots were shipping directly from the vendor and scheduled to arriveI waited several more days and the boots still didn't arrive so I contacted customer service againThis time, I was notified the order had been canceled and the boots were no longer availableDuring my discussion with customer service, I had told them that this was the THIRD time I had ordered something online and the order get canceled because the item is no longer available (apparently there is a major problem with their online inventory system, I don't know?)Due to my repeated online troubles...I was issued a virtual gift card as a courtesy from Neiman Marcus ($25)In al
Item purchase never received
On Sept 4, I place an order with Neiman Marcus lastcall the item purchase was a Michelle watch SPORT SAIL LRG TONE BRACEL and it was shipped via FedEx On Friday 9/07/at 11:am it said that the watch was delivered and a person signed for the item the signature says AC, I don't know who AC is Filled a claim with Neiman Marcus lastcall to get a replacement, lastcall did not have a replacement so I said ok refund me the money for the item not received The refund was denied because there is a signature Also filed a claim with Fedex and that claim was also denied I filled a police report for the item not received and send a copy to Neiman Marcus lastcall all I got was an email saying "Thank you for contacting Last Call.Com in regards to your order LCXXXXXXXXXXThank you very much for replaying the email and sent us this copy of the police report for the orderWe have already reported this to management so that they have knowledge of th