The merchant sent me wrong merchandise which I returned back to merchantMerchant refused to issue my refund and kept merchandise
I ordered articles of clothing from the merchant; three dresses with the Rebecca Taylor brand The merchant sent me incorrect itemsthey were the correct brand but not the items I ordered I expediently returned all three of the items however the merchant refused to issue my refund
Cancellation issue about an cancelled order
I am very disappointed about a recent shopping experience on Neiman MarcusI placed two orders on Nov and those two order number are WNXXXXXXXXXX and WNXXXXXXXXXX and after that I received two emails said that Customer Action RequiredI called the Neiman Marcus representatives to resolve the issue on both of those two orders due to the address correctionNO ONE MENTIONED ABOUT THE CREDIT CARD ISSUE TO MEBesides, I called my credit company, Chase, to ensure both of those two orders go throughI wasted a lot of time to call both Neiman Marcus and my credit card company to resolve this issueHowever, today I received the email said that the order WNXXXXXXXXXX has been cancelled and there is no way Neiman Marcus would re-process this charge using my payment methodThe only way for me is to replace the orderHowever now I could not use the promotion code which was valid on Nov anymoreIt does not make any sense that the first one
The package is delivered to a wrong address, the customer service manager refused to give me refund on the order and she was in a rude attitude
Order number: WNXXXXXXXXXXXPurchase Date: XXXXXXXX
Before the order was shipped, I realized that the apartment number was wrongI contacted the customer service and they told me they could help me to change the address; and if they couldn't change the address successfully, they would help me to pick up the package and reship it to meAnd they said that I can choose to cancel the order by that timeBut I didn't cancel the order since they guaranteed that I can receive my orderAfter that I received an email said my order was shipped to the wrong address, and I called customer service immediately again, and they told me that they can pick up the order to reship itI also called them for the third time this morning, and they told me the order was shipped to the correct addressBut I was notified that it's delivered to the wrong addres
Did not receive the refund from Neiman MarcusContacted the customer service a few times, but they did not help to resolve the problem at all
Purchase Date XXXX-
Order # WNXXXXXXXXXX
VISA *** *** ***
I purchased a dress from Neiman MarcusHowever wrong color was sent so I had to return itNeiman marcus got the package that I sent back on 04/as shown by the UPS tracking recordI contacted the customer service, but they just responded vaguely without any solutionsPlease issue the refund ASAP
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteWow! I am speechless
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteDuring the double the giftcard promotion I picked items that qualified for the promotionNow they tell me those items were not qualified even though next to each it said "qualifies for double giftcard promotion"they are saying it was for different promotionI have been a shopper since I've known myselfThis information was misleading and they do not admit to it or apologizeOn contrary I was accused of taking advantage of NMShockedAfter I am done paying my balance, I will close the cc and would not recommend the customer service of NM to anyone
I had an order (NOWNXXXXXXXXXX) in Neiman Marcus on-line store This order should be reward an e-gift card with $about the *** JANGC GIFT CARD EVENT When I receive the e-gift card (Gift card number XXXXXXXXXXXXXXXX) byabout the *** JANGC GIFT CARD EVENT I can?t use it anyway And the gift card Expires 5/5/2017..I call the customer who tell me the card value is ,and tell me contact them with email I contact them with email 'Then let me contact us by call?It's a great deal of anger that no one give the right way to deal with it?I demand to re send a right valid gift card
Product_Or_Service: gift card
Order_Number: WNXXXXXXXXXX
They just expired my $gift card, which is obviously contradict with the Law
my account: ***@gmail.com
I have a $gift card, but when I wanted to use it, it is expired...however, according to the Law, gift card can not contain a expiration dateSo they just stolen my $
I tried to contact them three times, but nobody would like to help me
Breach of sales contract by Neiman Marcus for failing to deliver goods after accepting order and issuing a firm order confirmation on the sale
I am writing this email to register a formal complaint against Neiman Marcus for breach of a sale contract, specifically, it's failure to meet its obligations for sale and delivery of goods
The sequence of events is as follows:
January 2018: I placed an order online with Neiman Marcus to purchase a Fendi pouchThe value of the pouch is US$(SGD882.30) (including import duties and taxes) after a sales discount
January 2018, hours: I received an email from Neiman Marcus informing me that it had received my order request
January 2018, hours: I received an email from Neiman Marcus confirming my order (ref: WNXXXXXXXXXXX)The email further informed me that upon shipment I will receive an email with a link to track my parcel onlineThere was also a hold on funds on my credit card
January 2018,
Neiman marcus gift cards are not safe to keepOne gift card of and one gift card of $have been stolen
I have one neiman marcus gift card $(order number WNXXXXXXXXXX) bought from neimanmarcus.com on has been stolen and used on at Boston (this is told by a customer service representative), where is I have never been thereAlso another $gift card has been stolenI contact customer service and they said the theft might be through my email hackBut I'm sure it's notBecause at the same time, I have purchased other three gift cards and they are safeIf the thief can access my email, why don't they use all the gift cardsI observe the the gift card balance check website has no limitation to allow people or machine program to guess the card num and pin numberSo the thief can test any number many timesThe safety issue of neiman marcus gift card is very weakCompany neiman marcus should be responsible for the theft
My order got canceled without any explanation and notice
I made the purchase on March
The following information are from the website, that I found on March by myself
Date XXXX-
Order # LCXXXXXXXXXX
$
Product: VARA LOW BOW PUMP
LCF17_S1Q1B
Color: ROSSO
Size: 35H5H
Cancelled
x $
I paid $with my US debit card
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was not
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was notReps I spoke with in customer service yesterday, 8/8, advised me order would be held for days before cancelingThat same day, I advised a rep in credit dept I am waiting for a payment to post before attempting to run card again, order is now canceled and the original promo code for 15% off is now invalid as wellService is VERY poor at this company, I've had to complaint in the past to get returns refunded back, this does not surprise me
No delivery of repeated orders & customer service has referred to me as an "ANGRY WHITE MAN"
I placed an order over a week ago for cashmere coats & provided all correct billing & payment information I also used "shop-runner" which is a service I pay for that allows me FREE 2-day shipping via Neiman Marcus My coats never arrived & when I inquired customer service promised me they were upgrading me to FREE Overnight Shipping I still never received them & then I inquired again on Sunday 10/29/where the customer service referred to me as an ANGRY WHITE MAN She thought she had me on mute but she did not If you record these calls I invite you to listen to this as you will see I am 100% telling the truth Then out of nowhere the order gets cancelled! Then I place another order & that gets cancelled!! I spend over $Million dollars making purchases online & never have I had this kind of trouble & incompetence in my life! Most recently customer service is telling me my order
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issued
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issuedWe contacted fraud dept to prove that we used a valid gift card to make the purchaseHowever, since the order was placed over three months ago, the address on the order is no longer validWe tried to request an update on the address to get th refund to current addressOur request was denied by Randy *** Since the order was placed by YXI LLC on behalf of me, we requested the gift card to be mailed to YXI LLC's addressOur request was deniedIf that's not a possibility, we are hoping that the refund to be sent to my current address at
*** *** - *** ***
*** *** *** *** ***
*** XXXXX
Or just email us an egift card to the account email
Please do not issue refund to the old address on orderIt's no longer valid
I ordered one Waterford Glass Pitcher from Neiman Marcus Online as a wedding gift (it was on a registry) I have been charged for
I placed an order on 4/1/for ONE Waterford Pitcher
I received the following emails:
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (7:57pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:10pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:01pm) (Notice that Order was Back Ordered)
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:pm) (Notice that Order was Back Ordered)
I NEVER received an order confirmation for Order XXXXXXXX as you can see by the chain of emails above Instead, I received emails confirming the same order and emails regarding the item being backordered (I didn't pay much attention to the order numbers as the order numbers in the confirmation are the same- for all I know, t
Customer return for store credit or exchange was declined
On 08/16/2016, I tried to return a men's necktie back to Neiman Marcus department Store located in Oak Brook, IL The necktie was clearly labeled as a Neiman Marcus item Since it was a gift from someone else, I was not able to produce a return receipt I asked for a refund, store credit or even exchange and it was declined stating that it is an old product No other reasons were given The average cost for a tie at this store is $ We are asking for a refund or store credit or even exchange at this point
I placed a order successfully through their promotion event and several days later, they cancelled my order without sending any email notification
I successfully placed the order on March and received a order summary after it and the order number is LCXXXXXXXXXXIt is a pair of Salvatore Ferragamo Vara Patent Bow Pump, Red (Rosso) shoes and I paid dollars for it with their promotional codeThen I just keep waiting for the product to deliver
After days waiting, I still not received my product.Then I log in their website to check my order and found my order was cancelled I asked Neiman Marcus why they cancelled it, they explained it is because that it is a system error so that they decide to cancel the order I was very frustrated by this process
It is their system's faultHowever, they never sending out any notification or explanation for this cancellation but just go ahead to cancel the orderThey do not care for their customer's feeling and waste their cu
The missing gift card
I placed an order WNXXXXXXXXXXX during Neiman Marcus gift card event, my order qualified $gift card, but I only received $300, I contacted them and they said the remaining $was issued, but until now, I still not received it, I contacted them again but no one give me a reply
Neiman Marcus shipped wrong item to my motherShe ordered a Caroline Rose Wool Ottoman Knit jacket and received a Johnny Was linen kimono
My mom received wrong itemShe ordered NMS18_TVY6D, a caroline rose knit jacket, original value $435, for sale price in peacock color in medium size She received item NMS18_TWSPP, a Jonny Was Hira Embroidered Linen Kimono, navy color, size small retailed $Her order number was WNXXXXXXXXXXXTHESE ITEMS LOOK NOTHING LIKE EACH OTHERCalled NM 5/and spoke with Jan a supervisorI had to wait for about minutes on that dayShe reordered the item on 5/since inventory only showed remainingShe sold it to me for $for the error on the first order and for the wait time I had on phone, had it overnight for delivery for arrival Tuesday 5/She scheduled pick up for Fed Ex for the wrong item on that same day to be picked up between pm to pmFed Ex came 5/before 11am to pick up incorrect item, and did not delive
Issuing charge cards with no activation! Sending merchandise to fraudulent addresses! Identify theft issues
My wife and I are victims of identity theft! Charge cards from Neiman Marcus arrived in the mail on March 23, When I called to report that I didn't order these cards a recording informed me there was $of purchases on this accountThat I didn't order! Plus the merchandise was sent to an address in Miramar FLBut the cards were sent to my address in PennsylvaniaThese cards were used without me activating themThis was done online! Whose that stupid to do this as a business
Claimed that wrong merchandise was received for my exchange
On fedruary 15th, I used the Smart label that was provided to ship my Christian Louboutin pumps back to the company to exchange for one size largerI took the sealed package to my local post office and received a receipt and tracking numberToday I called NM customer service and they told me that they recieved my package, but inside was not the shoes from my original orderThe supervisor said that it was a shoe called "wanderlust"They proceeded to tell me that they do not know who the third party carrier is that allegedly picked up the package from USPS for delivery and that they are not responsible for my claimThe representative told me that there is nothing that she could do for me and to speak with my post officeIn summation, my Christian Louboutin So Kate 120mm nude patent leather pump was stolen and it was supposed to be insuredNeiman Marcus is refusing to investigate or take any further actionThe shoe
The merchant sent me wrong merchandise which I returned back to merchantMerchant refused to issue my refund and kept merchandise
I ordered articles of clothing from the merchant; three dresses with the Rebecca Taylor brand The merchant sent me incorrect itemsthey were the correct brand but not the items I ordered I expediently returned all three of the items however the merchant refused to issue my refund
Cancellation issue about an cancelled order
I am very disappointed about a recent shopping experience on Neiman MarcusI placed two orders on Nov and those two order number are WNXXXXXXXXXX and WNXXXXXXXXXX and after that I received two emails said that Customer Action RequiredI called the Neiman Marcus representatives to resolve the issue on both of those two orders due to the address correctionNO ONE MENTIONED ABOUT THE CREDIT CARD ISSUE TO MEBesides, I called my credit company, Chase, to ensure both of those two orders go throughI wasted a lot of time to call both Neiman Marcus and my credit card company to resolve this issueHowever, today I received the email said that the order WNXXXXXXXXXX has been cancelled and there is no way Neiman Marcus would re-process this charge using my payment methodThe only way for me is to replace the orderHowever now I could not use the promotion code which was valid on Nov anymoreIt does not make any sense that the first one
The package is delivered to a wrong address, the customer service manager refused to give me refund on the order and she was in a rude attitude
Order number: WNXXXXXXXXXXXPurchase Date: XXXXXXXX
Before the order was shipped, I realized that the apartment number was wrongI contacted the customer service and they told me they could help me to change the address; and if they couldn't change the address successfully, they would help me to pick up the package and reship it to meAnd they said that I can choose to cancel the order by that timeBut I didn't cancel the order since they guaranteed that I can receive my orderAfter that I received an email said my order was shipped to the wrong address, and I called customer service immediately again, and they told me that they can pick up the order to reship itI also called them for the third time this morning, and they told me the order was shipped to the correct addressBut I was notified that it's delivered to the wrong addres
Did not receive the refund from Neiman MarcusContacted the customer service a few times, but they did not help to resolve the problem at all
Purchase Date XXXX-
Order # WNXXXXXXXXXX
VISA *** *** ***
I purchased a dress from Neiman MarcusHowever wrong color was sent so I had to return itNeiman marcus got the package that I sent back on 04/as shown by the UPS tracking recordI contacted the customer service, but they just responded vaguely without any solutionsPlease issue the refund ASAP
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteWow! I am speechless
I was told that I am taking advantage of Neiman MarcusEven though I told them the information was misleading on the websiteDuring the double the giftcard promotion I picked items that qualified for the promotionNow they tell me those items were not qualified even though next to each it said "qualifies for double giftcard promotion"they are saying it was for different promotionI have been a shopper since I've known myselfThis information was misleading and they do not admit to it or apologizeOn contrary I was accused of taking advantage of NMShockedAfter I am done paying my balance, I will close the cc and would not recommend the customer service of NM to anyone
I had an order (NOWNXXXXXXXXXX) in Neiman Marcus on-line store This order should be reward an e-gift card with $about the *** JANGC GIFT CARD EVENT When I receive the e-gift card (Gift card number XXXXXXXXXXXXXXXX) byabout the *** JANGC GIFT CARD EVENT I can?t use it anyway And the gift card Expires 5/5/2017..I call the customer who tell me the card value is ,and tell me contact them with email I contact them with email 'Then let me contact us by call?It's a great deal of anger that no one give the right way to deal with it?I demand to re send a right valid gift card
Product_Or_Service: gift card
Order_Number: WNXXXXXXXXXX
They just expired my $gift card, which is obviously contradict with the Law
my account: ***@gmail.com
I have a $gift card, but when I wanted to use it, it is expired...however, according to the Law, gift card can not contain a expiration dateSo they just stolen my $
I tried to contact them three times, but nobody would like to help me
Breach of sales contract by Neiman Marcus for failing to deliver goods after accepting order and issuing a firm order confirmation on the sale
I am writing this email to register a formal complaint against Neiman Marcus for breach of a sale contract, specifically, it's failure to meet its obligations for sale and delivery of goods
The sequence of events is as follows:
January 2018: I placed an order online with Neiman Marcus to purchase a Fendi pouchThe value of the pouch is US$(SGD882.30) (including import duties and taxes) after a sales discount
January 2018, hours: I received an email from Neiman Marcus informing me that it had received my order request
January 2018, hours: I received an email from Neiman Marcus confirming my order (ref: WNXXXXXXXXXXX)The email further informed me that upon shipment I will receive an email with a link to track my parcel onlineThere was also a hold on funds on my credit card
January 2018,
Neiman marcus gift cards are not safe to keepOne gift card of and one gift card of $have been stolen
I have one neiman marcus gift card $(order number WNXXXXXXXXXX) bought from neimanmarcus.com on has been stolen and used on at Boston (this is told by a customer service representative), where is I have never been thereAlso another $gift card has been stolenI contact customer service and they said the theft might be through my email hackBut I'm sure it's notBecause at the same time, I have purchased other three gift cards and they are safeIf the thief can access my email, why don't they use all the gift cardsI observe the the gift card balance check website has no limitation to allow people or machine program to guess the card num and pin numberSo the thief can test any number many timesThe safety issue of neiman marcus gift card is very weakCompany neiman marcus should be responsible for the theft
My order got canceled without any explanation and notice
I made the purchase on March
The following information are from the website, that I found on March by myself
Date XXXX-
Order # LCXXXXXXXXXX
$
Product: VARA LOW BOW PUMP
LCF17_S1Q1B
Color: ROSSO
Size: 35H5H
Cancelled
x $
I paid $with my US debit card
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was not
Order placed on or around 8/was canceled today, 8/I was previously advised order would be held for five days which it was notReps I spoke with in customer service yesterday, 8/8, advised me order would be held for days before cancelingThat same day, I advised a rep in credit dept I am waiting for a payment to post before attempting to run card again, order is now canceled and the original promo code for 15% off is now invalid as wellService is VERY poor at this company, I've had to complaint in the past to get returns refunded back, this does not surprise me
No delivery of repeated orders & customer service has referred to me as an "ANGRY WHITE MAN"
I placed an order over a week ago for cashmere coats & provided all correct billing & payment information I also used "shop-runner" which is a service I pay for that allows me FREE 2-day shipping via Neiman Marcus My coats never arrived & when I inquired customer service promised me they were upgrading me to FREE Overnight Shipping I still never received them & then I inquired again on Sunday 10/29/where the customer service referred to me as an ANGRY WHITE MAN She thought she had me on mute but she did not If you record these calls I invite you to listen to this as you will see I am 100% telling the truth Then out of nowhere the order gets cancelled! Then I place another order & that gets cancelled!! I spend over $Million dollars making purchases online & never have I had this kind of trouble & incompetence in my life! Most recently customer service is telling me my order
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issued
Our order WNXXXXXXXXXXX was cancelledWe used gift card for the orderThe gift card refund was never issuedWe contacted fraud dept to prove that we used a valid gift card to make the purchaseHowever, since the order was placed over three months ago, the address on the order is no longer validWe tried to request an update on the address to get th refund to current addressOur request was denied by Randy *** Since the order was placed by YXI LLC on behalf of me, we requested the gift card to be mailed to YXI LLC's addressOur request was deniedIf that's not a possibility, we are hoping that the refund to be sent to my current address at
*** *** - *** ***
*** *** *** *** ***
*** XXXXX
Or just email us an egift card to the account email
Please do not issue refund to the old address on orderIt's no longer valid
I ordered one Waterford Glass Pitcher from Neiman Marcus Online as a wedding gift (it was on a registry) I have been charged for
I placed an order on 4/1/for ONE Waterford Pitcher
I received the following emails:
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (7:57pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:10pm) (Confirmation of Order)
Neiman Marcus Gift Registry/ Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:01pm) (Notice that Order was Back Ordered)
Neiman Marcus Gift Registry/Order XXXXXXXX, (LTKXXXXXXXXXXXXX) (8:pm) (Notice that Order was Back Ordered)
I NEVER received an order confirmation for Order XXXXXXXX as you can see by the chain of emails above Instead, I received emails confirming the same order and emails regarding the item being backordered (I didn't pay much attention to the order numbers as the order numbers in the confirmation are the same- for all I know, t
Customer return for store credit or exchange was declined
On 08/16/2016, I tried to return a men's necktie back to Neiman Marcus department Store located in Oak Brook, IL The necktie was clearly labeled as a Neiman Marcus item Since it was a gift from someone else, I was not able to produce a return receipt I asked for a refund, store credit or even exchange and it was declined stating that it is an old product No other reasons were given The average cost for a tie at this store is $ We are asking for a refund or store credit or even exchange at this point
I placed a order successfully through their promotion event and several days later, they cancelled my order without sending any email notification
I successfully placed the order on March and received a order summary after it and the order number is LCXXXXXXXXXXIt is a pair of Salvatore Ferragamo Vara Patent Bow Pump, Red (Rosso) shoes and I paid dollars for it with their promotional codeThen I just keep waiting for the product to deliver
After days waiting, I still not received my product.Then I log in their website to check my order and found my order was cancelled I asked Neiman Marcus why they cancelled it, they explained it is because that it is a system error so that they decide to cancel the order I was very frustrated by this process
It is their system's faultHowever, they never sending out any notification or explanation for this cancellation but just go ahead to cancel the orderThey do not care for their customer's feeling and waste their cu
The missing gift card
I placed an order WNXXXXXXXXXXX during Neiman Marcus gift card event, my order qualified $gift card, but I only received $300, I contacted them and they said the remaining $was issued, but until now, I still not received it, I contacted them again but no one give me a reply
Neiman Marcus shipped wrong item to my motherShe ordered a Caroline Rose Wool Ottoman Knit jacket and received a Johnny Was linen kimono
My mom received wrong itemShe ordered NMS18_TVY6D, a caroline rose knit jacket, original value $435, for sale price in peacock color in medium size She received item NMS18_TWSPP, a Jonny Was Hira Embroidered Linen Kimono, navy color, size small retailed $Her order number was WNXXXXXXXXXXXTHESE ITEMS LOOK NOTHING LIKE EACH OTHERCalled NM 5/and spoke with Jan a supervisorI had to wait for about minutes on that dayShe reordered the item on 5/since inventory only showed remainingShe sold it to me for $for the error on the first order and for the wait time I had on phone, had it overnight for delivery for arrival Tuesday 5/She scheduled pick up for Fed Ex for the wrong item on that same day to be picked up between pm to pmFed Ex came 5/before 11am to pick up incorrect item, and did not delive
Issuing charge cards with no activation! Sending merchandise to fraudulent addresses! Identify theft issues
My wife and I are victims of identity theft! Charge cards from Neiman Marcus arrived in the mail on March 23, When I called to report that I didn't order these cards a recording informed me there was $of purchases on this accountThat I didn't order! Plus the merchandise was sent to an address in Miramar FLBut the cards were sent to my address in PennsylvaniaThese cards were used without me activating themThis was done online! Whose that stupid to do this as a business
Claimed that wrong merchandise was received for my exchange
On fedruary 15th, I used the Smart label that was provided to ship my Christian Louboutin pumps back to the company to exchange for one size largerI took the sealed package to my local post office and received a receipt and tracking numberToday I called NM customer service and they told me that they recieved my package, but inside was not the shoes from my original orderThe supervisor said that it was a shoe called "wanderlust"They proceeded to tell me that they do not know who the third party carrier is that allegedly picked up the package from USPS for delivery and that they are not responsible for my claimThe representative told me that there is nothing that she could do for me and to speak with my post officeIn summation, my Christian Louboutin So Kate 120mm nude patent leather pump was stolen and it was supposed to be insuredNeiman Marcus is refusing to investigate or take any further actionThe shoe