None existent customer service and they don't follow through with their promises
I purchase a purse from Neiman Marcus Last Call online and received a defective (in my opinion used) item I call customer service over the weekend and the customer service agent agreed to upgrade and credit my shipping if I purchased the same bag again
After I re-purchased the purse, I called back and the agent confirmed that the shipping was upgraded and the fee would be creditedThen on Monday, I received a shipping confirmation that said the purse was being shipped FedEx Smart Post I called in again and the agent told me that was correct and I would receive the purse via FedEx Overnight on Tuesday
Later that evening I tracked the package and to my dismay it said the package WAS sent via FedEx Smart Post and I wouldn't receive it until Friday or Saturday I called customer service several times and spoke with two agents (one being a supervisor) and they were so rude to me The supervi
I'm a Neiman Marcus card holder and I'm not going to be purchasing anymore from this storeFirst of all, after I placed my orders online and received my confirmation number, I waited for days and did not receive a single update on my ordersSo I decided to call to see why I hadn't received shipment notificationsI was told there was a "flag" on my orders which would delay shipmentThen I was promised that once it cleared and my orders were ready for shipment, they would be expedited free of chargeWell, no one there had the common courtesy to inform me of this delay in shipment due to this "flag" on my order until I picked up the phone to callThen they promised that they wouldn't charge me for the expedited shipment however, when I checked my statement online, they had charged me for shipment on each merchandise that I orderedI had to make several calls to online customer care to remove the shipment feesThey finally did after calls
Secondly, my orders qualified me for a $gift card based on their online advertisementWhen I received an email notifying me of my gift card, it showed that I was only getting a $gift cardI contacted Neiman Marcus and the rep informed me that they made a mistake and that I am suppose to get a $gift card
Some of the items that I had purchased online showed that they qualified for a $gift cardSo, the whole time, when I was placing my orders online, I was thinking that I will be getting one $gift card for those selected itemsWhen I questioned that to the rep I was in contact with, she informed me that I needed to spend $to get the $gift cardThat was not clear on their online websiteThey were providing advertisement, by making customers like myself think they were going to get a $gift card if they were to purchase one of those selected merchandises with the "$gift card" advertised right below the image of the merchandiseI have sent emails to this rep, and she said she would notify another department about my concerns yet I have not heard back from anyone
You would think a business that's been around for such a long time would treat their customers with respectInstead, they cause unnecessary stress and inconvenience to their customers
Neiman Marcus Last Call cancelled my order because
they fault.And they refuse to deliver the goods
I placed an order at Neiman Marcus Last Call in 20th March (Order # LCXXXXXXXXXX).But Neiman Marcus Last Call cancelled my order for no reason at all and without any notification.Then I asked customer service why my order was cancelled.A customer service Heartbel O tell me"This item was not meant to be on sale.It was our mistakeIt was a set up errorWe sincerely apologize for that."
But I did succeed in placing the order.They cancelled my order because they set the wrong discount.And They cancelled my order without ask for my permission.Set the wrong price and discount is the merchant's mistake.This behavior is not honest businesses.Why do I have to be responsible for the mistakes of Neiman Marcus Last Call?I ask them to fulfill the order to deliver the goods to me
I placed an order online on November 5th at PMWhen I placed the order, I was given an estimate arrival time that my order should be delivered on November 7thI chatted with an online representative on the evening of November 6th since my order was still under "in process" and it has not yet been shippedThe representative told me that my order was still showing it would be arrive the next day, which is the original arrival day Nov 7thHowever, until right now, closed to PM on Nov 7, my order is still "in process" and when I went back to the online representative from Bergdorf Goodman,the representative was telling me the order is still being process and arrival date is moved to tomorrow November 8th and will keep delaying to every next day if needed.I am so disappointed by the service provided by Bergdorf GoodmanNot only they failed to fulfill their commitment to have the order deliver on time, but also their online customer serviceFirst, If the merchant could not keep the
11/13/2016, I placed an online order with Neiman Marcus to take advantage of their contract with Ebates to give 10% cash back and a $gift card
I placed order #WNXXXXXXXXXX with Neiman Marcus in the amount of $through Ebates on 11/13/to take advantage of the 10% cash back offer for that date along with a "TOGETHER" gift card promotion The gift card entitled customers to receive a gift card in the amount of $for the qualifying items in this order I have copies of the receipt stating that both items "qualify" for the TOGETHER gift card and I have a receipt which shows the Ebates promotion of 10% for that date and also I have the amount of $in my Ebates cash back which is temporarily put into the account until verification of the order from Neiman Marcus
On 11/XXXXXX, Neiman Marcus canceled the online order and made it a store order which voids the Ebates cash back as well as the TOGETHER gift card This is totally fraudulent because I have cou
The merchant sent me wrong merchandise which I returned back to merchantMerchant refused to issue my refund and kept merchandise
I ordered articles of clothing from the merchant; three dresses with the Rebecca Taylor brand The merchant sent me incorrect itemsthey were the correct brand but not the items I ordered I expediently returned all three of the items however the merchant refused to issue my refund
The original amount of the order was which was qualified to get a $gift cardNM cancelled one item without notifying I might be disqualified
Problem Date: 04/17/
Purchase Date: 04/05/
Order Number: WNXXXXXXXXXXX
Order Amount: $
Payment Amount: $
Payment Method: Visa
I placed an online order on NM (04/05/2018) during its event timeIt said that if a customer purchased at least $on cosmetics or other regular-price products, he/she would be qualified to get a $gift cardThe original amount of my order was $HoweverFew days later, NM cancelled one item without informing me that it might make me disqualified to have the gift cardAnd when I noticed that the item was cancelled, I immediately contact NMThey told me that I was still on active status to get the gift cardSo I just kept the orderYesterday when I was surfing online, I found some one have similar experience on NMAt first, NM tells them that the item price changed/item
On or about January 18, I purchased the *** Louboutin So Kate mm Patent Pump for my fiance for $There were three forms of payment and they are as follows:$Mastercard $Neiman Marcus gift card ending in *** $Neiman Marcus gift card ending in 4647I received an email informing me of an anticipated arrival date as January 23, as well as the order #WNXXXXXXXXXXI did receive the pumps however, they did not fit my fianceShe then proceeded to exchange them for a size (vs the size that was shipped) and did so by mailing the pumps back and filling out the Exchange Form includedOn February 8, 2017, I received an email containing Return Summary informationPlease note that at no point in time did I nor my fiance request a returnThe Exchange Form clearly requested a bigger sizeOn February 10, 2017, I received an email from Bobbi Z stating the exchange could not be processed and a refund would be mailed to "the true gift card purchaser."
Refusal to accept return and issue store credit, based on new return policy not communicated to customers
I am a valued customer that has been shopping in the store for at least yearsI bought a dress 7/29/and attempted to return it for store credit on November 22, I was informed I cannot do that, due to the change in their return policy this year I was never informed about the change and always was able to return merchandise on previous occasions, during all years I asked for one courtesy acceptance of merchandise back for store credit, due to their change in policy without informing me, and they still refused to do it As a valued customer who spends thousands in this store every year, I feel that it was a misleading customer practice on their part After all, I requested one time exception!
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Customer service is unable to trace the gift card, but Corporate should be able
Gift card was sent directly to me, and I store it with other gift cards that are all fine
As the owner of the gift card, I request a copy of how, when and where it was used
The Dyson hair dryer made my hair dry, brittle and damaged
I purchased the hairdryer on *** 2, 2018t the Galleria Ft Lauderdale location of Meiman Marcususing my Neiman Marcus credit cardI moved and was not able to use the dryer until March The first time I used it my hair was very dry and brittleI tried again using different settings and still the same resultI went to my hairdresser who stated that the dryer singed my hairI had to have my hair cut shorter to remove damage
On May 28, I sent the dryer back in the original box to Neiman Marcus explaining the situation requesting a refundI received the first email from Maria Gittleman on 6/rejecting the return due to being passed *** day policy and a promise to return the dryer via FedExI immediately responded to Maria with a request for the store manager to call meOn 6/I had not received the dryer back as promised nor had I received a call from the manager so I sent another email to MariaOn 6/I
Neiman Marcus Last Call cancelled my order because
they fault.And they refuse to deliver the goods
I placed an order at Neiman Marcus Last Call in 20th March (Order # LCXXXXXXXXXX).But Neiman Marcus Last Call cancelled my order for no reason at all and without any notification.Then I asked customer service why my order was cancelled.A customer service Heartbel O tell me"This item was not meant to be on sale.It was our mistakeIt was a set up errorWe sincerely apologize for that."
But I did succeed in placing the order.They cancelled my order because they set the wrong discount.And They cancelled my order without ask for my permission.Set the wrong price and discount is the merchant's mistake.This behavior is not honest businesses.Why do I have to be responsible for the mistakes of Neiman Marcus Last Call?I ask them to fulfill the order to deliver the goods to me
This isn't about Neiman Marcus, it's about Bergdorf GoodmanI ordered some items online and they shipped it out, but the Fedex was damaged the box on the way so they sent it back that means I didn't received the packageThen Bergdorf Goodman didn't sent me another package and they just do return on my order, which I never received and "return", but they didn't refund me the entire order but still charge me some of the items that never arrived and cannot received foreverSo, this is a simple problem, I didn't receive any item of my order, so I need the whole refund but not a part of my refundHowever I called their customer service, and the assistant didn't refund me but charge me again which is her mistakeThen I write email to them, and they just want me return the item which I never received itAt last I tried to live chat online with the assistant, she just wanted me to wait and wait and wait, and she just disappearedThat is the most horrible customer service in the department stores
Removal of customer information from online systems
I have requested multiple times to have my account removed from Nieman Marcus' online system I do not approve of their business practices, and I want ALL of my customer information deleted from their system I have emailed multiple times, starting back in late January
Tried x to get my order delivered and correctedSpent a total of hour mins on the phoneTo end up with nothing
I submitted an online order 08/15/I paid for day shippingGet an email hours later that they could not verify my account and the money was being refunded to my card in 5-daysI called Neiman Marcus the woman on the phone pulled up my order and said it happens sometimes and she will rerun my order and recharge my cardMind you the first transaction is pending for daysSo I get to work check her email to me and notice she has not ordered correct size and she gave me regular mailNot the day I paid forSO I call back, the woman tells me the shoes have been shipped and if they stop it they will have to refund and recharge meSo now my 3rd chargeI say no, I don't even have that kind of room on my cardShe apologizes and says she will give me $credit and once I get the shoes ( now missing the intending birthday party) if they do not fit I can ove
I purchased products from Neiman Marcus via onlineThe transaction included additional $gift cardBut I cannot use the gift card
I purchased products from Neiman Marcus on 08/20/The transaction gave me $NM gift card for freeThe order number is WNXXXXXXXXXXX
Afterwards, I applied this gift card when I purchased a new orderAfter many days later, I occasionally checked the order and found that the gift card was not applied successfullyThe online system error that made my gift card applied not successfully, but you even didn't send me any emails to inform me that the gift card was not applied successfully, which lead to that I forgot to use the gift card in a long timeAfter several months, I found the problem and the gift card was expiredyou didn't send emails to me to remind that the gift card will expireYou should do it, right?
You made a mistake for two times, and hurt consumer rights muchI'm requesting a new $NM gift card to make up for my l
The order I placed qualified for $gift card, but they only give me $
I placed my order WNXXXXXXXXXX online on April 20th, This order total is $2003, which should qualify for $promotional gift card
On April 29th, I initiated a online chat with Neiman Marcus online customer service, a representative named *** C confirmed that this order qualifies for $gift card
However, Neiman Marcus only sent me $of gift card on June 15thI called Neiman Marcus customer service line at XXX-XXX-XXXX, and I was told that I only received $gift card because not all items in my order was shippedThe service representative assured me that once all the items in my order get shipped, I would receive the other $gift card
The last item in my order was shipped on Aug 8thAbout one week after later, I called Neiman Marcus customer service line at XXX-XXX-XXXX againThe service representative first confirmed that my order indeed qualifies for $gift cardUp
Tried x to get my order delivered and correctedSpent a total of hour mins on the phoneTo end up with nothing
I submitted an online order 08/15/I paid for day shippingGet an email hours later that they could not verify my account and the money was being refunded to my card in 5-daysI called Neiman Marcus the woman on the phone pulled up my order and said it happens sometimes and she will rerun my order and recharge my cardMind you the first transaction is pending for daysSo I get to work check her email to me and notice she has not ordered correct size and she gave me regular mailNot the day I paid forSO I call back, the woman tells me the shoes have been shipped and if they stop it they will have to refund and recharge meSo now my 3rd chargeI say no, I don't even have that kind of room on my cardShe apologizes and says she will give me $credit and once I get the shoes ( now missing the intending birthday party) if they do not fit I can ove
Ordered items on 14thNo delivery despite overnight serviceNew delivery 20th
Order Numbers:
WNXXXXXXXXXXX
WNXXXXXXXXXXX
I ordered these two items with SLovernight shipping on the 14th of this month & still haven't received either item at my office in *** *** I'm leaving for a trip to my home in *** *** on the 19th and need to have them for an event on the 20thAs of tonight, after making a call to your customer service line, they said they'd re-route them to my address in *** *** for the event for delivery on the 20thIs this happening? Every time I call in they provide me a new excuse vendor issues, inventory issues, shipping issues, verification issues, etcConfusing to me as my family has supported NM since the tiny brown cards were aroundI don't get it and have *absolutely* no issue moving our collective 500K+ orders to the Yoox Net-a-Porter group who ship out on time every single time and give me a real point of contact
I NEED BOTH ITEMS SHIPPE
Hi
I paid online for mail order catalogs in March from Neiman Marcus website
Neiman Marcus Books subscriptions $
Bergdorf Goodman Books subscriptions $
Horchow catalogs subscriptions $
Neiman Marcus catalogs subscriptions $
Each subscription is for one year each but in the last months, I never received anything, no books, no catalogs
I tried contacting their online customer service by phone, by chat, by email, but never got a satisfactory answerThey always avoided the issue
Now I'm completely fed up with this companyI want them to reimburse me in full for $into my debit MasterCard
Please file this complaintThe Revdex.com site didn't work well so I'm emailing it to you
Thank you
None existent customer service and they don't follow through with their promises
I purchase a purse from Neiman Marcus Last Call online and received a defective (in my opinion used) item I call customer service over the weekend and the customer service agent agreed to upgrade and credit my shipping if I purchased the same bag again
After I re-purchased the purse, I called back and the agent confirmed that the shipping was upgraded and the fee would be creditedThen on Monday, I received a shipping confirmation that said the purse was being shipped FedEx Smart Post I called in again and the agent told me that was correct and I would receive the purse via FedEx Overnight on Tuesday
Later that evening I tracked the package and to my dismay it said the package WAS sent via FedEx Smart Post and I wouldn't receive it until Friday or Saturday I called customer service several times and spoke with two agents (one being a supervisor) and they were so rude to me The supervi
I'm a Neiman Marcus card holder and I'm not going to be purchasing anymore from this storeFirst of all, after I placed my orders online and received my confirmation number, I waited for days and did not receive a single update on my ordersSo I decided to call to see why I hadn't received shipment notificationsI was told there was a "flag" on my orders which would delay shipmentThen I was promised that once it cleared and my orders were ready for shipment, they would be expedited free of chargeWell, no one there had the common courtesy to inform me of this delay in shipment due to this "flag" on my order until I picked up the phone to callThen they promised that they wouldn't charge me for the expedited shipment however, when I checked my statement online, they had charged me for shipment on each merchandise that I orderedI had to make several calls to online customer care to remove the shipment feesThey finally did after calls
Secondly, my orders qualified me for a $gift card based on their online advertisementWhen I received an email notifying me of my gift card, it showed that I was only getting a $gift cardI contacted Neiman Marcus and the rep informed me that they made a mistake and that I am suppose to get a $gift card
Some of the items that I had purchased online showed that they qualified for a $gift cardSo, the whole time, when I was placing my orders online, I was thinking that I will be getting one $gift card for those selected itemsWhen I questioned that to the rep I was in contact with, she informed me that I needed to spend $to get the $gift cardThat was not clear on their online websiteThey were providing advertisement, by making customers like myself think they were going to get a $gift card if they were to purchase one of those selected merchandises with the "$gift card" advertised right below the image of the merchandiseI have sent emails to this rep, and she said she would notify another department about my concerns yet I have not heard back from anyone
You would think a business that's been around for such a long time would treat their customers with respectInstead, they cause unnecessary stress and inconvenience to their customers
Neiman Marcus Last Call cancelled my order because
they fault.And they refuse to deliver the goods
I placed an order at Neiman Marcus Last Call in 20th March (Order # LCXXXXXXXXXX).But Neiman Marcus Last Call cancelled my order for no reason at all and without any notification.Then I asked customer service why my order was cancelled.A customer service Heartbel O tell me"This item was not meant to be on sale.It was our mistakeIt was a set up errorWe sincerely apologize for that."
But I did succeed in placing the order.They cancelled my order because they set the wrong discount.And They cancelled my order without ask for my permission.Set the wrong price and discount is the merchant's mistake.This behavior is not honest businesses.Why do I have to be responsible for the mistakes of Neiman Marcus Last Call?I ask them to fulfill the order to deliver the goods to me
I placed an order online on November 5th at PMWhen I placed the order, I was given an estimate arrival time that my order should be delivered on November 7thI chatted with an online representative on the evening of November 6th since my order was still under "in process" and it has not yet been shippedThe representative told me that my order was still showing it would be arrive the next day, which is the original arrival day Nov 7thHowever, until right now, closed to PM on Nov 7, my order is still "in process" and when I went back to the online representative from Bergdorf Goodman,the representative was telling me the order is still being process and arrival date is moved to tomorrow November 8th and will keep delaying to every next day if needed.I am so disappointed by the service provided by Bergdorf GoodmanNot only they failed to fulfill their commitment to have the order deliver on time, but also their online customer serviceFirst, If the merchant could not keep the
11/13/2016, I placed an online order with Neiman Marcus to take advantage of their contract with Ebates to give 10% cash back and a $gift card
I placed order #WNXXXXXXXXXX with Neiman Marcus in the amount of $through Ebates on 11/13/to take advantage of the 10% cash back offer for that date along with a "TOGETHER" gift card promotion The gift card entitled customers to receive a gift card in the amount of $for the qualifying items in this order I have copies of the receipt stating that both items "qualify" for the TOGETHER gift card and I have a receipt which shows the Ebates promotion of 10% for that date and also I have the amount of $in my Ebates cash back which is temporarily put into the account until verification of the order from Neiman Marcus
On 11/XXXXXX, Neiman Marcus canceled the online order and made it a store order which voids the Ebates cash back as well as the TOGETHER gift card This is totally fraudulent because I have cou
The merchant sent me wrong merchandise which I returned back to merchantMerchant refused to issue my refund and kept merchandise
I ordered articles of clothing from the merchant; three dresses with the Rebecca Taylor brand The merchant sent me incorrect itemsthey were the correct brand but not the items I ordered I expediently returned all three of the items however the merchant refused to issue my refund
The original amount of the order was which was qualified to get a $gift cardNM cancelled one item without notifying I might be disqualified
Problem Date: 04/17/
Purchase Date: 04/05/
Order Number: WNXXXXXXXXXXX
Order Amount: $
Payment Amount: $
Payment Method: Visa
I placed an online order on NM (04/05/2018) during its event timeIt said that if a customer purchased at least $on cosmetics or other regular-price products, he/she would be qualified to get a $gift cardThe original amount of my order was $HoweverFew days later, NM cancelled one item without informing me that it might make me disqualified to have the gift cardAnd when I noticed that the item was cancelled, I immediately contact NMThey told me that I was still on active status to get the gift cardSo I just kept the orderYesterday when I was surfing online, I found some one have similar experience on NMAt first, NM tells them that the item price changed/item
On or about January 18, I purchased the *** Louboutin So Kate mm Patent Pump for my fiance for $There were three forms of payment and they are as follows:$Mastercard $Neiman Marcus gift card ending in *** $Neiman Marcus gift card ending in 4647I received an email informing me of an anticipated arrival date as January 23, as well as the order #WNXXXXXXXXXXI did receive the pumps however, they did not fit my fianceShe then proceeded to exchange them for a size (vs the size that was shipped) and did so by mailing the pumps back and filling out the Exchange Form includedOn February 8, 2017, I received an email containing Return Summary informationPlease note that at no point in time did I nor my fiance request a returnThe Exchange Form clearly requested a bigger sizeOn February 10, 2017, I received an email from Bobbi Z stating the exchange could not be processed and a refund would be mailed to "the true gift card purchaser."
Refusal to accept return and issue store credit, based on new return policy not communicated to customers
I am a valued customer that has been shopping in the store for at least yearsI bought a dress 7/29/and attempted to return it for store credit on November 22, I was informed I cannot do that, due to the change in their return policy this year I was never informed about the change and always was able to return merchandise on previous occasions, during all years I asked for one courtesy acceptance of merchandise back for store credit, due to their change in policy without informing me, and they still refused to do it As a valued customer who spends thousands in this store every year, I feel that it was a misleading customer practice on their part After all, I requested one time exception!
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Gift card received in 2015, amount still valid in October 2016, and now shows zeroI haven't used it and I request an investigation
Customer service is unable to trace the gift card, but Corporate should be able
Gift card was sent directly to me, and I store it with other gift cards that are all fine
As the owner of the gift card, I request a copy of how, when and where it was used
The Dyson hair dryer made my hair dry, brittle and damaged
I purchased the hairdryer on *** 2, 2018t the Galleria Ft Lauderdale location of Meiman Marcususing my Neiman Marcus credit cardI moved and was not able to use the dryer until March The first time I used it my hair was very dry and brittleI tried again using different settings and still the same resultI went to my hairdresser who stated that the dryer singed my hairI had to have my hair cut shorter to remove damage
On May 28, I sent the dryer back in the original box to Neiman Marcus explaining the situation requesting a refundI received the first email from Maria Gittleman on 6/rejecting the return due to being passed *** day policy and a promise to return the dryer via FedExI immediately responded to Maria with a request for the store manager to call meOn 6/I had not received the dryer back as promised nor had I received a call from the manager so I sent another email to MariaOn 6/I
Neiman Marcus Last Call cancelled my order because
they fault.And they refuse to deliver the goods
I placed an order at Neiman Marcus Last Call in 20th March (Order # LCXXXXXXXXXX).But Neiman Marcus Last Call cancelled my order for no reason at all and without any notification.Then I asked customer service why my order was cancelled.A customer service Heartbel O tell me"This item was not meant to be on sale.It was our mistakeIt was a set up errorWe sincerely apologize for that."
But I did succeed in placing the order.They cancelled my order because they set the wrong discount.And They cancelled my order without ask for my permission.Set the wrong price and discount is the merchant's mistake.This behavior is not honest businesses.Why do I have to be responsible for the mistakes of Neiman Marcus Last Call?I ask them to fulfill the order to deliver the goods to me
This isn't about Neiman Marcus, it's about Bergdorf GoodmanI ordered some items online and they shipped it out, but the Fedex was damaged the box on the way so they sent it back that means I didn't received the packageThen Bergdorf Goodman didn't sent me another package and they just do return on my order, which I never received and "return", but they didn't refund me the entire order but still charge me some of the items that never arrived and cannot received foreverSo, this is a simple problem, I didn't receive any item of my order, so I need the whole refund but not a part of my refundHowever I called their customer service, and the assistant didn't refund me but charge me again which is her mistakeThen I write email to them, and they just want me return the item which I never received itAt last I tried to live chat online with the assistant, she just wanted me to wait and wait and wait, and she just disappearedThat is the most horrible customer service in the department stores
Removal of customer information from online systems
I have requested multiple times to have my account removed from Nieman Marcus' online system I do not approve of their business practices, and I want ALL of my customer information deleted from their system I have emailed multiple times, starting back in late January
Tried x to get my order delivered and correctedSpent a total of hour mins on the phoneTo end up with nothing
I submitted an online order 08/15/I paid for day shippingGet an email hours later that they could not verify my account and the money was being refunded to my card in 5-daysI called Neiman Marcus the woman on the phone pulled up my order and said it happens sometimes and she will rerun my order and recharge my cardMind you the first transaction is pending for daysSo I get to work check her email to me and notice she has not ordered correct size and she gave me regular mailNot the day I paid forSO I call back, the woman tells me the shoes have been shipped and if they stop it they will have to refund and recharge meSo now my 3rd chargeI say no, I don't even have that kind of room on my cardShe apologizes and says she will give me $credit and once I get the shoes ( now missing the intending birthday party) if they do not fit I can ove
I purchased products from Neiman Marcus via onlineThe transaction included additional $gift cardBut I cannot use the gift card
I purchased products from Neiman Marcus on 08/20/The transaction gave me $NM gift card for freeThe order number is WNXXXXXXXXXXX
Afterwards, I applied this gift card when I purchased a new orderAfter many days later, I occasionally checked the order and found that the gift card was not applied successfullyThe online system error that made my gift card applied not successfully, but you even didn't send me any emails to inform me that the gift card was not applied successfully, which lead to that I forgot to use the gift card in a long timeAfter several months, I found the problem and the gift card was expiredyou didn't send emails to me to remind that the gift card will expireYou should do it, right?
You made a mistake for two times, and hurt consumer rights muchI'm requesting a new $NM gift card to make up for my l
The order I placed qualified for $gift card, but they only give me $
I placed my order WNXXXXXXXXXX online on April 20th, This order total is $2003, which should qualify for $promotional gift card
On April 29th, I initiated a online chat with Neiman Marcus online customer service, a representative named *** C confirmed that this order qualifies for $gift card
However, Neiman Marcus only sent me $of gift card on June 15thI called Neiman Marcus customer service line at XXX-XXX-XXXX, and I was told that I only received $gift card because not all items in my order was shippedThe service representative assured me that once all the items in my order get shipped, I would receive the other $gift card
The last item in my order was shipped on Aug 8thAbout one week after later, I called Neiman Marcus customer service line at XXX-XXX-XXXX againThe service representative first confirmed that my order indeed qualifies for $gift cardUp
Tried x to get my order delivered and correctedSpent a total of hour mins on the phoneTo end up with nothing
I submitted an online order 08/15/I paid for day shippingGet an email hours later that they could not verify my account and the money was being refunded to my card in 5-daysI called Neiman Marcus the woman on the phone pulled up my order and said it happens sometimes and she will rerun my order and recharge my cardMind you the first transaction is pending for daysSo I get to work check her email to me and notice she has not ordered correct size and she gave me regular mailNot the day I paid forSO I call back, the woman tells me the shoes have been shipped and if they stop it they will have to refund and recharge meSo now my 3rd chargeI say no, I don't even have that kind of room on my cardShe apologizes and says she will give me $credit and once I get the shoes ( now missing the intending birthday party) if they do not fit I can ove
Ordered items on 14thNo delivery despite overnight serviceNew delivery 20th
Order Numbers:
WNXXXXXXXXXXX
WNXXXXXXXXXXX
I ordered these two items with SLovernight shipping on the 14th of this month & still haven't received either item at my office in *** *** I'm leaving for a trip to my home in *** *** on the 19th and need to have them for an event on the 20thAs of tonight, after making a call to your customer service line, they said they'd re-route them to my address in *** *** for the event for delivery on the 20thIs this happening? Every time I call in they provide me a new excuse vendor issues, inventory issues, shipping issues, verification issues, etcConfusing to me as my family has supported NM since the tiny brown cards were aroundI don't get it and have *absolutely* no issue moving our collective 500K+ orders to the Yoox Net-a-Porter group who ship out on time every single time and give me a real point of contact
I NEED BOTH ITEMS SHIPPE
Hi
I paid online for mail order catalogs in March from Neiman Marcus website
Neiman Marcus Books subscriptions $
Bergdorf Goodman Books subscriptions $
Horchow catalogs subscriptions $
Neiman Marcus catalogs subscriptions $
Each subscription is for one year each but in the last months, I never received anything, no books, no catalogs
I tried contacting their online customer service by phone, by chat, by email, but never got a satisfactory answerThey always avoided the issue
Now I'm completely fed up with this companyI want them to reimburse me in full for $into my debit MasterCard
Please file this complaintThe Revdex.com site didn't work well so I'm emailing it to you
Thank you