They're running a $off $order promotionIn the email advertisement it says'valid with other sales', but was not the case used
Email says: '$offer valid with sale offers but cannot be combined with any other coupons or single-item discountsExcludes estate jewelry, Godiva, Gorski furs, Tom Ford, merchandise more deeply discounted, NM new arrival merchandise, selected designers, and special events.' I tried to purchase some cold weather wear (hats/earmuffs) which were also on sale at 50% off, but the code did not work when I tried to apply it to my $order of these itemsWhen I reached out to the chat on the website, I was informed that it was not valid on this saleThis is advertising
I received a used bag with obvious wear and tear! When I received my last two bags that were subsequently returned, the packer placed a sticker on the box that indicated it was packed with pride and care
However, this time there was no sticker on the boxAdditionally, certain brass pieces of the bag that should've been covered in plastic and foam were notEven the inside of the bag looks dingy
There were several pieces that should've been covered for protectionThe bag had no plastic on it whatsoever, but was placed in a dust bag
Even after the discount of 15% was applied, I still paid $2,of my own money! However, that discount was issued aside from the bag being used by another customer then returned and sold to me
I've sent correspondence to Michelle *** who initially placed this order and asked her to forward it to someone else in Corporate who could help
On Thursday, I received a call from someone named *** from executive services onlin
The promised 20% off discount code for my future order was not fulfilled and the customer service is not helping at all
I placed an order of several makeup products on 8/15/and got the notification from Neiman Marcus on the same day said that one item in my order was cancelled due to out of stock and Neiman Marcus would provide me a 20% off discount code by email for my future orderAnd they also said that I could expect this 20% off discount code email in the next hoursHowever, I have been waiting for days, and the discount code email still has not been receivedSo I contacted the customer service through online chatting, the representative said that they cannot send me the discount code email again and they can only help me to place order with discount now if I want to purchase somethingBut I didn't want to place order at that time so I rejectedThen I called the customer service, in the first call, the representative put me on hold for minutes and came back req
The store changed for alteration on cloths sold by the companyThis is a violation of Neiman Marcus policy
I recently brought in a suit to San Francisco Neiman Marcus (union square store) for alteration The suit was new with tag on, bought from Bergdorf Goodman, New York According to Neiman Marcus policy that all the alterations done should be complimentary - I even confirmed with multiple employees in the SF NM store before fitting
BUT eventually I was charged $for the service I was told they "thought" it's an "on sale item" Actually the suit was not "on sale" I confirmed with my friend who made the purchase on my behalf from Bergdorf Goodman Plus, on the tag (the was originally on the suit) there is only one single price shown as a price, which is the price I paid for the suit There is not so-called "original/sale" price or discount percent Additionally, what the receipt shows is also consistent, i.enot an on sale item or discounted or whats
I placed an order WNXXXXXXXXXX on may bye $GIFT Cardthey cancelled my order.but till now I havent got back the $gift card
I placed an order WNXXXXXXXXXX on may which payed by $GIFT Cardthey cancelled my order.I contacted them, they told me they had sent me the checkbecause I m in chinai cant receive the check
I asked them to send me the gift card.but till now I havent got back the $gift card
Neiman Marcus placed an unauthorized charge
Of $on my Visa card, refuses to refund me
On January 10, 2016, Neiman Marcus in Beverly Hills charged my Visa debit card , claiming that I had dined at the Mariposa restaurant for $
And left a $tipI contacted the store on January and spoke to *** James, Assistant General Manager
I advised him that I was in New York for college and that I not anyone I've authorized has ever been to Neiman Marcus on that dayFurthermore, I advised him that I would dispute this with my credit cardOn March 8, I received a letter from my bank stating that Neiman Marcus had sent them a letter indicating the charge was validI phoned the fraud investigator and requested supporting documentation pursuant to federal lawThe fraud investigator indicated that she would obtain additional information from Neiman MarcusOn March she sent me an additional letter stating that Neiman Marcus failed to provide any additional follo
ordered my son a pair of saint laurent sneakers on february 8th, XXXXX and it never arrived when it was suppose be delivered on the 11th for valentine
I ordered the sneaker on the february 8th,XXXXX...got an email on the 10th saying there was a problem with my credit card...called neiman promptly and they called TD bank for an approval code...spoke to a supervisor and she guaranteed me a delivery on the 11th of february so that I can have it by valentines day...when I didnt receive it I called back on the 12th of february to speak to another supervisor name joslyn fuller and she said there was a problem with deliver and they saw me as a new client...said she will give me a 25% discount on the shoe for my hassle and I should receive my shoe on february 16th...she also said that she will keep track of my package just to make sure I receive it...well its now febraury 24th and my son has not gotten his valentines day gift...ive called customer service five times since february 16th and th
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card rewardBut I didn't
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card reward
On 05/14/2018, I received the order and noticed that one product in the order was an expired itemSo I contacted the customer service through online chatThe representative Jairo E agreed to adjusted the price for the expired productBefore he processed, I confirmed with him that the gift card reward would not be affected
On 06/07/2018, I chatted with Maria F about the gift card amountAnd she confirmed that it will be $gift card and filed note for me
However, I still didn't receive the $125, which should be sent by 07/I contacted the customer service for more than timesBut they were either just copying some general information to me, or just requiring me to wait
I placed th
Non-compliance with gift card law in the state of California
A few years ago, a friend purchased a gift card from Neiman Marcus and gave it to me as a holiday gift This week, I went to use the gift card for an on-line purchase and the system displayed "Gift Card is Expired." In the State of California, Civil Code Section states that it is unlawful to sell a gift card that contains an expiration date On Neman Marcus' website I opened a chat session to hopefully resolve this issue and I was told that my gift card did expire and if I wanted to dispute the expiration, I would need to ask my friend for the receipt That did not seem like an appropriate thing for me to ask a friend for so I sent an electronic inquiry to Neiman Marcus to see if this could be resolved without a receipt I received a note back (LTK112270889030X) to call 1-800-685-for a new gift card I called and the first person took some information and transferred me to the gift card department I then
Charged for shipping that should be free
I was charged for shipping that was supposed to be freeAfter they failed to deliver previous orders , they want on to break down the final order (that I cancelled due to poor customer service) into shippments and charged me for shipping that was supposed to be freeVery unethical company, I regret ever trying to make a purchase with themI want a full refund
extremly long processing time
I placed an order online at bergdorf goodman on Sept 17, the order number is WBXXXXXXXXXX, and the order has not been shipped todayI contacted the customer service and she told me that my order needs to be reviewed manuallyWhy? I asked when will the review be done and she is unclear about thisWhile the hold on my credit card, which I used to pay for that order, has disappearedDoes that mean I might wait for weeks and finally got a message saying that my order is canceled for no reason?! My Chase credit card has enough credit available for that orderI just want my order to be shipped ASAP, and I refuse to see this order to be cancelled for any reason
I have placed an order with the Neiman Marcus for the first time with the original Order# WNXXXXXXXXXXX Online it advertised as "made in Italy"
When I received the item, the two sunglasses I ordered were both "made in china" At the complain they offered to give me a discount for a new pair of sunglasses I picked out The very next day, the item went on sale for the price less than what they had given it to me for I had requested for my $back, because my discount that they offered me just went out the window Also, they had sent out the new pair of sunglasses express at additional charge without my consent I had not requested for such service I called in several times regarding the issue, but one representative hung up the phone on me, and I went to file a complain online, and have no heard anything back yet
Did not provide full refund for all items returned
I returned an order and only received a partial refund despite all items on order being returned Multiple inquiries sent to the company have failed to produce any satisfactory information or results
Neiman Marcus will not honor return policy without a recieptCustomer service is horrible
Purchase Date: 11/22/
Troy, MI location
C***
Highly upset with my experience with Neiman Marcus return/exchange policyPurrchasesa new $*** coat which was sold to me as a boys coat but was actually a girls coatI sent my wife back to the store to exchange the unworn new tagged coat for the male version for my 6yr sonShe was turned away because we didn't have a recieptI couldn't believe a high end retail store like Neiman Marcus would send away a customer with unworn merchandise away from a exchangeThe coat still has Neiman Marcus labels tags and all$down the drainNo cares or concernsI reached out to online support to see if they would assist but that lead to, "No if you didn't purchase online I can't help you!" I then asked for customer relations
The website mistake the consignee, but consumers to bear the loss, but also did not take any measures to help consumers, I am very disappointed
On November 2015, I use a visa credit card at Neiman Marcus purchased the goods, my account ***@qq.comOrder NoWNXXXXXXXXXX, a total amount of $198, at Neiman Marcus shopping period I have been using the consignee's address:
*** *** XXXXX
*** ** ***
*** **
*** ***
XXX-XXX-XXXX
But the order in which Neiman Marcus is the recipient is:
*** ***
*** ** ***
*** ***
*** *** XXXXX
XXXXXXXXXX
So I contacted Marcus and Neiman customer service repeatedly told them I did not receive the goods, they tell the recipient is wrong, but not with Neiman, Marcus did not take any measures to recover my losses
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and my gift card was not get refund
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and they took my gift card, and did not refund to me
I bought baby stroller at neiman marcus baby section
promotion $gift card
It have been waiting for 4month
they did not tell me anything now
I bought baby stroller at neiman marcus baby section in orlando millenia mall
when I bought it, there was promotion for $in neiman marcusand sales lady said that it takes 2weeks to 1month for getting gift card
it has been waiting almost two monthI did not get any gift card even noticeso I called to neiman marcust baby section, she (name : Ivehe) kept to say it takes a little bit more timethen I waited it again
after that, I walked in there and talked to lady(name : Ivehe)she wrote my receipt number and she said that they will call us in 2weeksHowever, it has been 1month more again
I do not know how many time I need to go and talk to her about itI do not know she is trying to make me give up to get $or not she never call back and replyit is not first time she said
purchase date ; 1/5/
bergdorg goodman sent me pairs shoes that were water damaged and refused to refund, saying they did not damage them, that maybe fedex did
I bought pairs shoes at Bergdorf goodman/nyc on 8/28/and it arrived to me in boston few days later (maybe 9/5/18) the outside box was intact, but when I opened up box a week later (I did not need shoes right away), I found the inside shoes, espone pair of sneakers soggy with water,and had to airdry them for days; the other shoes were mildew smelling/as the inside box was wet (not outside box) I called Bergdorf right away and they told me to send back to them I rebought the same pair shoes from them in same size to secure anther pair when Bergdorf received them, they refused to take responsibility for the damage, claiming fedex had maybe damaged them, or maybe my concerierge damaged them, and claimed I wore the tennis shoes I asked why I would wear them, then buy the same pair from them again in the same size, and go through al
On March 29, 2018, I placed an order on the Neiman Marcus website for a CAMO ROCKRUNNER Valentino Garavani Color NAVY GOLD Size:
*** ***
VERONA AVE
NEWARK, NJ XXXXX
Order # WNXXXXXXXXXXX
CHG *** *** ***
On March 29, 2018, I placed an order on the Neiman Marcus website for a CAMO ROCKRUNNER Valentino Garavani Color NAVY GOLD Size: On March 30, 2018, Fedex Claimed to have delivered the pair of sneakers and was signed for by *** while *** was at work the only other Wilsons lives in my household are a year old that would be in school and a month old baby that would be in daycareI have requested a Image of the signature from Fedex and I am not able to get that signatureI did not signed for package in question and it is unfair for me to pay $for a pair of sneakers that I never receivedI am requesting Neiman Marcus to provide a Image copy of the signature that Fedex Delivery driver claimed that *** signed
They're running a $off $order promotionIn the email advertisement it says'valid with other sales', but was not the case used
Email says: '$offer valid with sale offers but cannot be combined with any other coupons or single-item discountsExcludes estate jewelry, Godiva, Gorski furs, Tom Ford, merchandise more deeply discounted, NM new arrival merchandise, selected designers, and special events.' I tried to purchase some cold weather wear (hats/earmuffs) which were also on sale at 50% off, but the code did not work when I tried to apply it to my $order of these itemsWhen I reached out to the chat on the website, I was informed that it was not valid on this saleThis is advertising
I received a used bag with obvious wear and tear! When I received my last two bags that were subsequently returned, the packer placed a sticker on the box that indicated it was packed with pride and care
However, this time there was no sticker on the boxAdditionally, certain brass pieces of the bag that should've been covered in plastic and foam were notEven the inside of the bag looks dingy
There were several pieces that should've been covered for protectionThe bag had no plastic on it whatsoever, but was placed in a dust bag
Even after the discount of 15% was applied, I still paid $2,of my own money! However, that discount was issued aside from the bag being used by another customer then returned and sold to me
I've sent correspondence to Michelle *** who initially placed this order and asked her to forward it to someone else in Corporate who could help
On Thursday, I received a call from someone named *** from executive services onlin
The promised 20% off discount code for my future order was not fulfilled and the customer service is not helping at all
I placed an order of several makeup products on 8/15/and got the notification from Neiman Marcus on the same day said that one item in my order was cancelled due to out of stock and Neiman Marcus would provide me a 20% off discount code by email for my future orderAnd they also said that I could expect this 20% off discount code email in the next hoursHowever, I have been waiting for days, and the discount code email still has not been receivedSo I contacted the customer service through online chatting, the representative said that they cannot send me the discount code email again and they can only help me to place order with discount now if I want to purchase somethingBut I didn't want to place order at that time so I rejectedThen I called the customer service, in the first call, the representative put me on hold for minutes and came back req
The store changed for alteration on cloths sold by the companyThis is a violation of Neiman Marcus policy
I recently brought in a suit to San Francisco Neiman Marcus (union square store) for alteration The suit was new with tag on, bought from Bergdorf Goodman, New York According to Neiman Marcus policy that all the alterations done should be complimentary - I even confirmed with multiple employees in the SF NM store before fitting
BUT eventually I was charged $for the service I was told they "thought" it's an "on sale item" Actually the suit was not "on sale" I confirmed with my friend who made the purchase on my behalf from Bergdorf Goodman Plus, on the tag (the was originally on the suit) there is only one single price shown as a price, which is the price I paid for the suit There is not so-called "original/sale" price or discount percent Additionally, what the receipt shows is also consistent, i.enot an on sale item or discounted or whats
I placed an order WNXXXXXXXXXX on may bye $GIFT Cardthey cancelled my order.but till now I havent got back the $gift card
I placed an order WNXXXXXXXXXX on may which payed by $GIFT Cardthey cancelled my order.I contacted them, they told me they had sent me the checkbecause I m in chinai cant receive the check
I asked them to send me the gift card.but till now I havent got back the $gift card
Neiman Marcus placed an unauthorized charge
Of $on my Visa card, refuses to refund me
On January 10, 2016, Neiman Marcus in Beverly Hills charged my Visa debit card , claiming that I had dined at the Mariposa restaurant for $
And left a $tipI contacted the store on January and spoke to *** James, Assistant General Manager
I advised him that I was in New York for college and that I not anyone I've authorized has ever been to Neiman Marcus on that dayFurthermore, I advised him that I would dispute this with my credit cardOn March 8, I received a letter from my bank stating that Neiman Marcus had sent them a letter indicating the charge was validI phoned the fraud investigator and requested supporting documentation pursuant to federal lawThe fraud investigator indicated that she would obtain additional information from Neiman MarcusOn March she sent me an additional letter stating that Neiman Marcus failed to provide any additional follo
ordered my son a pair of saint laurent sneakers on february 8th, XXXXX and it never arrived when it was suppose be delivered on the 11th for valentine
I ordered the sneaker on the february 8th,XXXXX...got an email on the 10th saying there was a problem with my credit card...called neiman promptly and they called TD bank for an approval code...spoke to a supervisor and she guaranteed me a delivery on the 11th of february so that I can have it by valentines day...when I didnt receive it I called back on the 12th of february to speak to another supervisor name joslyn fuller and she said there was a problem with deliver and they saw me as a new client...said she will give me a 25% discount on the shoe for my hassle and I should receive my shoe on february 16th...she also said that she will keep track of my package just to make sure I receive it...well its now febraury 24th and my son has not gotten his valentines day gift...ive called customer service five times since february 16th and th
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card rewardBut I didn't
On 05/08/2018, I placed an online order with Neiman Marcus under their MAYGC promotion eventI should receive $gift card reward
On 05/14/2018, I received the order and noticed that one product in the order was an expired itemSo I contacted the customer service through online chatThe representative Jairo E agreed to adjusted the price for the expired productBefore he processed, I confirmed with him that the gift card reward would not be affected
On 06/07/2018, I chatted with Maria F about the gift card amountAnd she confirmed that it will be $gift card and filed note for me
However, I still didn't receive the $125, which should be sent by 07/I contacted the customer service for more than timesBut they were either just copying some general information to me, or just requiring me to wait
I placed th
They keep cancelling my order during gift card events!
Very disappointed!
Non-compliance with gift card law in the state of California
A few years ago, a friend purchased a gift card from Neiman Marcus and gave it to me as a holiday gift This week, I went to use the gift card for an on-line purchase and the system displayed "Gift Card is Expired." In the State of California, Civil Code Section states that it is unlawful to sell a gift card that contains an expiration date On Neman Marcus' website I opened a chat session to hopefully resolve this issue and I was told that my gift card did expire and if I wanted to dispute the expiration, I would need to ask my friend for the receipt That did not seem like an appropriate thing for me to ask a friend for so I sent an electronic inquiry to Neiman Marcus to see if this could be resolved without a receipt I received a note back (LTK112270889030X) to call 1-800-685-for a new gift card I called and the first person took some information and transferred me to the gift card department I then
Charged for shipping that should be free
I was charged for shipping that was supposed to be freeAfter they failed to deliver previous orders , they want on to break down the final order (that I cancelled due to poor customer service) into shippments and charged me for shipping that was supposed to be freeVery unethical company, I regret ever trying to make a purchase with themI want a full refund
extremly long processing time
I placed an order online at bergdorf goodman on Sept 17, the order number is WBXXXXXXXXXX, and the order has not been shipped todayI contacted the customer service and she told me that my order needs to be reviewed manuallyWhy? I asked when will the review be done and she is unclear about thisWhile the hold on my credit card, which I used to pay for that order, has disappearedDoes that mean I might wait for weeks and finally got a message saying that my order is canceled for no reason?! My Chase credit card has enough credit available for that orderI just want my order to be shipped ASAP, and I refuse to see this order to be cancelled for any reason
I have placed an order with the Neiman Marcus for the first time with the original Order# WNXXXXXXXXXXX Online it advertised as "made in Italy"
When I received the item, the two sunglasses I ordered were both "made in china" At the complain they offered to give me a discount for a new pair of sunglasses I picked out The very next day, the item went on sale for the price less than what they had given it to me for I had requested for my $back, because my discount that they offered me just went out the window Also, they had sent out the new pair of sunglasses express at additional charge without my consent I had not requested for such service I called in several times regarding the issue, but one representative hung up the phone on me, and I went to file a complain online, and have no heard anything back yet
Did not provide full refund for all items returned
I returned an order and only received a partial refund despite all items on order being returned Multiple inquiries sent to the company have failed to produce any satisfactory information or results
Neiman Marcus will not honor return policy without a recieptCustomer service is horrible
Purchase Date: 11/22/
Troy, MI location
C***
Highly upset with my experience with Neiman Marcus return/exchange policyPurrchasesa new $*** coat which was sold to me as a boys coat but was actually a girls coatI sent my wife back to the store to exchange the unworn new tagged coat for the male version for my 6yr sonShe was turned away because we didn't have a recieptI couldn't believe a high end retail store like Neiman Marcus would send away a customer with unworn merchandise away from a exchangeThe coat still has Neiman Marcus labels tags and all$down the drainNo cares or concernsI reached out to online support to see if they would assist but that lead to, "No if you didn't purchase online I can't help you!" I then asked for customer relations
The website mistake the consignee, but consumers to bear the loss, but also did not take any measures to help consumers, I am very disappointed
On November 2015, I use a visa credit card at Neiman Marcus purchased the goods, my account ***@qq.comOrder NoWNXXXXXXXXXX, a total amount of $198, at Neiman Marcus shopping period I have been using the consignee's address:
*** *** XXXXX
*** ** ***
*** **
*** ***
XXX-XXX-XXXX
But the order in which Neiman Marcus is the recipient is:
*** ***
*** ** ***
*** ***
*** *** XXXXX
XXXXXXXXXX
So I contacted Marcus and Neiman customer service repeatedly told them I did not receive the goods, they tell the recipient is wrong, but not with Neiman, Marcus did not take any measures to recover my losses
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and my gift card was not get refund
Order number WNXXXXXXXXXXX was cancelled on Jan 6th, and they took my gift card, and did not refund to me
I bought baby stroller at neiman marcus baby section
promotion $gift card
It have been waiting for 4month
they did not tell me anything now
I bought baby stroller at neiman marcus baby section in orlando millenia mall
when I bought it, there was promotion for $in neiman marcusand sales lady said that it takes 2weeks to 1month for getting gift card
it has been waiting almost two monthI did not get any gift card even noticeso I called to neiman marcust baby section, she (name : Ivehe) kept to say it takes a little bit more timethen I waited it again
after that, I walked in there and talked to lady(name : Ivehe)she wrote my receipt number and she said that they will call us in 2weeksHowever, it has been 1month more again
I do not know how many time I need to go and talk to her about itI do not know she is trying to make me give up to get $or not she never call back and replyit is not first time she said
purchase date ; 1/5/
bergdorg goodman sent me pairs shoes that were water damaged and refused to refund, saying they did not damage them, that maybe fedex did
I bought pairs shoes at Bergdorf goodman/nyc on 8/28/and it arrived to me in boston few days later (maybe 9/5/18) the outside box was intact, but when I opened up box a week later (I did not need shoes right away), I found the inside shoes, espone pair of sneakers soggy with water,and had to airdry them for days; the other shoes were mildew smelling/as the inside box was wet (not outside box) I called Bergdorf right away and they told me to send back to them I rebought the same pair shoes from them in same size to secure anther pair when Bergdorf received them, they refused to take responsibility for the damage, claiming fedex had maybe damaged them, or maybe my concerierge damaged them, and claimed I wore the tennis shoes I asked why I would wear them, then buy the same pair from them again in the same size, and go through al
On March 29, 2018, I placed an order on the Neiman Marcus website for a CAMO ROCKRUNNER Valentino Garavani Color NAVY GOLD Size:
*** ***
VERONA AVE
NEWARK, NJ XXXXX
Order # WNXXXXXXXXXXX
CHG *** *** ***
On March 29, 2018, I placed an order on the Neiman Marcus website for a CAMO ROCKRUNNER Valentino Garavani Color NAVY GOLD Size: On March 30, 2018, Fedex Claimed to have delivered the pair of sneakers and was signed for by *** while *** was at work the only other Wilsons lives in my household are a year old that would be in school and a month old baby that would be in daycareI have requested a Image of the signature from Fedex and I am not able to get that signatureI did not signed for package in question and it is unfair for me to pay $for a pair of sneakers that I never receivedI am requesting Neiman Marcus to provide a Image copy of the signature that Fedex Delivery driver claimed that *** signed