Did not receive packages Neiman Marcus Shipping deptsubmitted my order as a residential delivery and it was a commercial address provided
On August 8:25pm I ordered three items under Order# WNXXXXXXXXXXXX I screen shot the estimated delivery for these items expected two pieces were suppose to be 9/and one other 9/ I received a email on 8/that package was just shipped and the delivery dates changed I was informed the carrier would be Fed EXI checked back with the tracking numbers and it showed that there was an attempt 9/but no one was present I called Neiman Marcus back they did not have any information showing that However, I explained that it did show that why couldn't they see that also I waited until today, the expected day of delivery I spoke with the mailroom who explained that FedEx came out but no packages for me I called FedEx who at that time mentioned that it was noted delivery is to a residential address and so the driver for residentials d
fraud advertising and cancel orders without any informing
Neiman Marcus Last Call have these Ferragamo women's shoes sold on their website at 50% offBut they cancled the orders after days of we placed orders, without any apologize or even canclation emails! If the deal was a system error, they should at least call to explain and apologize! This is totally unacceptable! What do they treat their customers as?
I returned the package on 06/24, and got return confirmation email from Neiman Marcus on 07/BUT, I haven't got refund yet
Order number is WNXXXXXXXXXX, item nois *** item is Current/elliott Stiletto W/ Embroidery Sugar, price is $I paid this order with gift card, so they would issue me gift cardDuring this period, I called customer service times and chatted with online customer service timesEvery time, I was told refund gift card was already mailed and I should get - business daysBUT, I got nothing so far
My wife lost days wages due to this store's incompetent customer service
On January 3, 2018, I placed an online order for a necklace for my wife the necklace shipped from the Westchester NY store It was send by FEDEX, direct signature only This meant that a signed door tag was not acceptable and someone must be home We then asked if we could retrieve it at our local FEDEX store NM agreed but had it sent to a store that was not convenient NM then made another call to FEDEX to finally have it delivered to our local FEDEX Upon picking up the necklace, we noticed that it was damaged by the sender, NM The sales clerk, Barbara, packaged it into a very small pouch and bent the links We had to order another However, we needed to return the damaged necklace and once again, Neiman Marcus, directed the package to be picked up at our home with someone home to give it to FEDEX They would not issue a return labelMy wife took off from work, and despite repetitive communic
This complaint is regarding FRAUD I had on my Neiman Marcus Gift Card and the way I was treated by the Corporate Office
I am a new customer of Neiman Marcus and after the way I was treated by the Corporate Office I will never be shopping their againI am a very respected and reputable professional in my fieldI would never treat a victim of fraud the way I was treatedIn January I opened a Neiman Marcus credit cardI did not use the card until a couple of months laterI made one purchase with that car which was a gift for my wifeOn April 28th I went to the Topanga, CA store to return that item because my wife did not like itWhen I returned that item the salesperson gave me a Merchandise Gift Card instead of crediting my Neiman Marcus Credit CardWhich was fine by me because I was going to give that to my wife to make a purchaseI made this return at approximately 7PM at the Topanga Store in Woodland Hills, CAI found out three weeks later that the gift card I r
I was offered a 10% off coupon due to a service issue and now they will not honor it
I placed order LCon the LastCall.com site on 1/6/ After waiting almost weeks for it to ship I emailed customer service to inquire what the status was After days of no response, I canceled the order Then the next day I receive an email telling me their records show it was canceled I wrote back and said of course it was canceled I waited weeks for shipment and another days for a response to my inquiry How long was I supposed to keep waiting? In response I received an email saying I could take 10% off a future order There were no stipulations on the offer and no instructions on how to redeem it I sent an instant message asking how I was supposed to redeem it and they told me to just have the agent reference the notes on order LC Yesterday I placed order LCfor $ I just sent an instant message asking to take the 10% off this order in acco
I didn't receive the gift card which match the purchase I made during gift card event
Initially, I placed an order with an amount (lets say USD) that rewards me gift cardAfter I received the item, I found an item A (maybe usd) was defective and I don't want it anymoreSo I chatted with Neiman Online and I was told I can use the return form that came with the package to exchange for anything with equal or more value and still get the gift cardI picked another item B and put B's information in the return form and mail it out with the defect AB had exact same price as A when I sent it outAfter couple weeks, I got a phone call from Neiman said they cannot process the exchange due to B was on saleThey told me to change to something else, so I picked C (whose price was a little higher than A) which can meet the initial requirement for gift cardThey said they cannot process it as exchange for whatever reasons, they had to place it as a new order for C but the
cheating on customer, don't want to make good on the promise to customer on the gift card amountTalk to customer service, keep lying to customers
I made an order in November, in Neiman MarcusAt that time, the advertisement indicates that if I buy one Apparel and one shoes or handbag, I can get double amount of the original gift card, which called "together" promotionAnd when I finish my order, and my order qualify for $gift card, so I wait for the gift card, but later they just give me a $gift cardI called the customer service, they said my order doesn't qualify for the "together", and I told them I have kept the receipt and it says all my order qualify for the "together" promotion, so I ask them if they need me to send that receipt to them.They said they don't need that, and they will review my order and give me an e-mail conformation in 5-days, but I don't receive any e-mail conformation after thatI also keep the chat transcriptLater, I called again, and
Over the past year each time I had ordered a pair of sneaker from Neiman Marcus I was sent either worn or damage shoes, this occurred on at least (6) different orders and each time I documented, photographed and reported the problem to Neiman Marcus I explained the health risk of sending consumers worn used damaged shoes without full disclosure and filed an official complaint
Although I have been a loyal customer with excellent exceptional credit and credit scores Neiman Marcus took retaliatory actions by closing out my Neiman Marcus credit card account with full knowledge this would impact immediately lower the consumer credit score
I reached out to Capitol One Bank the credit holder for Neiman Marcus and filed an official complaint according to the consumer agreement Capital One can own close or suspende an account for any reason permitted by law The State of Maryland law does not permitt a business to close out a credit card account because the consumer does not want t
I made a purchase at neimanmarcus.com in gift card promotion event but never received gift card, NM refused to re-issue even never sent it initially
Last year, I made a purchase at neimanmarcus.com and was supposed to receive a $gift card to weeks afterwards
I have been shopping with NM.come for years and they typically would delay the sending of Gift card, so I did not get too concerned when the email did not arrive on time
Two months later, I realized that I never did receive it and called to inquire about the status of the gift card, and was told that the card has been set to me and NM would not re-issue because it has expiredWhile I never did receive such gift card or any email with "NM Gift card", the CS rep refused to provide any evidence of sending such an email nor the gift card number
I monitor my email very closely and I went through spams/junk inbox, no such email was ever received and no mail, either
I called again and was told that my card h
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstick
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstickThe reason she gave me is that I had already bought a lot in the past and exceeded the quantity limitIn fact, I never bought any that lipstick beforeShe told me she checked my purchase historyI asked her, "what is my name?" she didn't even tell my nameShe just refused to sale me the lipstick just because I am an AsianI feel the discrimination
I also talked with the store managerHe finally asked me leave the store in a very rude way
The company had a rewarding beauty event in September and there were gifts with purchaseI placed my order and received order confirmation in the very beginning of the event and all the gifts with purchase were availableI chose 2-day shipping, but three days later I noticed that my order haven't been shippedSo I checked my account on the website and found that my order got cancelled without any notification sent to me(neither in my spam)I contacted customer service by phone immediately(EST September 16th 2:27AM) and asked if the beauty event still ongoing, the representative sounds sleepy and said the event has ended (actually it will not end until September 17th)And she said since the system is down, I have to call in the daytime to get my order backSo I called again at 2:PM, the representative said it is my bank's problem that my order got cancelled, she can't get my order backAlthough it was their fault that I didn't receive the cancellation email, those gifts with p
I only placed one order online however the system generated another wrong ordersThe order shipped out to a wrong addressI still get charged
On 11/24/I placed an order on NM websiteThe order number is WNXXXXXXXXXXXThe item is Burberry Camel Giant Icon Check Scarf (NMF18_N2NPB)The price is $I used a $gift card and paid $plus tax with my credit cardHowever, days later I received an delivery confirmation says the order was delivered to an Illinois addressThe address I used is Sunnyvale, CA
Then I checked my email and found another order confirmation from NM with the IL address, order #WNXXXXXXXXXXXBecause the time I placed the order is Black Friday shopping season and my email is jammed with the promotion emailsThese two confirmation look so similar, so I didn't realize they are duplicate orderThe strange thing is the wrong order also applied the $gift card and was sent out at the same time with the correct oneThere is only one gift card,no
I purchased a pair of Ferregamo shoes recently on www.Lastcall.comNeiman cancelled my ordered without notifying me and same happened to others
I find www.lastcall.com to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently purchased a pair of Ferregamo shoes and got order confirmationHowever, Last call cancelled my order without notifying meI have many friends purchased the same item and many of their orders got cancelled as wellThey use different lies, like out of stock, and even manufacture defect
I contacted customer service to inquire about the order, and they just kept insisting the item out of stock, and when I asked if they were just claiming out of stock because they didn't want to honor the price, they choose not to answer meAnd I read several articles saying Lastcall always did this to consumers
I feel that I have been deceived and would like to purchase the item for the price that I
I bought a shoes, NM cancelled my order and did not tell me
I bought a shoes on NM last call (LCXXXXXXXXXX) and used codeHowever, NM cancelled this order and did not tell me by emailI waited for so many day and contact the customer service, she just told me it's out of stock, no apologies and compensation (eggive me a new code)
Neiman Marcus don't want to return the balance after cancel my orders
I placed five order online (https://www.neimanmarcus.com) on Feb 27, On the next day, I found all of these orders were canceledThe representative told me that the balance will not be returned back to the original gift card, and a new gift card will be sent to the billing addressBut my billing address is set to an address from China (because I want to use my credit card from China), so they cannot mail it oversea
I contact them about this problem, but they refused to give a solutionI think they can either credit the balance back to the original gift card or mail the new gift cards to my billing address in US (I have been living in my current address for more than one and a half years)But they refused to do either
Now there is no way for me to get the balance back, and I lost that moneyThe total amount is $for these orders, and around $is paid by that gift card
Here are the order
my order number is WNXXXXXXXXXX.I place it on Nov,it was cancelled on 15,Nov without email notification.my items are back ordered for several days,and I was waiting all the timeNow the $off $discount and items are all gone.I don't want to place orders by phone,I think it's not safe for me,because I am live in china
Order_Number: WNXXXXXXXXXX
I got 300GC in BG GC eventHowever, the GC value was when I used itNM refused to reload the card
I placed an order on Bergdorfgoodman.com during their gift card event on Oct8th, 2015, and the order number is WBXXXXXXXXXXI should get Gift card in December via my emailHowever, I did not get the GC emailI then online chat with NM in December, and they told me the GC numberGC number is XXXXXXXXXXXXXXXXI did not use it until February, while I found the value was I online chat with NM in Feb4th and they told me my GC has been used in Jan13th, and the order that the GC was used on was XXXXXXXXHowever, I have never placed such an order, and the order number did not show in any of my BG or NM accountThey told me they would investigate my caseOn Feb8th, I called NM again and follow the caseThey told me they are not responsible for the GC lost or stolen, and there was nothing they could doThis time they told me the order my GC was used on was WB XXXXXXX
advertising on the delivery option and customer representative keep giving out infomration
I placed an order of wallets on 03/07/16, the reason I bought from Neiman Marcus is because they offer a same day delivery option and this gift is for my husband's birthday and anniversary The online shows cut off time for same day delivery is CST and there is a small words shows local time so I chat wiht online representative just to make sure and I was told it is based on local time So I placed the order at 11am on 3/7/and nothing happened so I waited and waited until almost 5pm and I chat online again Then I was told that I order after the cut off time so it will be deliver the next day which will be on 3/ So I was a little upset but it was fine since today is our big day to celebrate and today I waited until 3pm, nobody called at all so I chat online again the representative told me your estimated arrival will be 3/via Fedex I said why was that and he can't a
Did not receive packages Neiman Marcus Shipping deptsubmitted my order as a residential delivery and it was a commercial address provided
On August 8:25pm I ordered three items under Order# WNXXXXXXXXXXXX I screen shot the estimated delivery for these items expected two pieces were suppose to be 9/and one other 9/ I received a email on 8/that package was just shipped and the delivery dates changed I was informed the carrier would be Fed EXI checked back with the tracking numbers and it showed that there was an attempt 9/but no one was present I called Neiman Marcus back they did not have any information showing that However, I explained that it did show that why couldn't they see that also I waited until today, the expected day of delivery I spoke with the mailroom who explained that FedEx came out but no packages for me I called FedEx who at that time mentioned that it was noted delivery is to a residential address and so the driver for residentials d
fraud advertising and cancel orders without any informing
Neiman Marcus Last Call have these Ferragamo women's shoes sold on their website at 50% offBut they cancled the orders after days of we placed orders, without any apologize or even canclation emails! If the deal was a system error, they should at least call to explain and apologize! This is totally unacceptable! What do they treat their customers as?
I returned the package on 06/24, and got return confirmation email from Neiman Marcus on 07/BUT, I haven't got refund yet
Order number is WNXXXXXXXXXX, item nois *** item is Current/elliott Stiletto W/ Embroidery Sugar, price is $I paid this order with gift card, so they would issue me gift cardDuring this period, I called customer service times and chatted with online customer service timesEvery time, I was told refund gift card was already mailed and I should get - business daysBUT, I got nothing so far
My wife lost days wages due to this store's incompetent customer service
On January 3, 2018, I placed an online order for a necklace for my wife the necklace shipped from the Westchester NY store It was send by FEDEX, direct signature only This meant that a signed door tag was not acceptable and someone must be home We then asked if we could retrieve it at our local FEDEX store NM agreed but had it sent to a store that was not convenient NM then made another call to FEDEX to finally have it delivered to our local FEDEX Upon picking up the necklace, we noticed that it was damaged by the sender, NM The sales clerk, Barbara, packaged it into a very small pouch and bent the links We had to order another However, we needed to return the damaged necklace and once again, Neiman Marcus, directed the package to be picked up at our home with someone home to give it to FEDEX They would not issue a return labelMy wife took off from work, and despite repetitive communic
This complaint is regarding FRAUD I had on my Neiman Marcus Gift Card and the way I was treated by the Corporate Office
I am a new customer of Neiman Marcus and after the way I was treated by the Corporate Office I will never be shopping their againI am a very respected and reputable professional in my fieldI would never treat a victim of fraud the way I was treatedIn January I opened a Neiman Marcus credit cardI did not use the card until a couple of months laterI made one purchase with that car which was a gift for my wifeOn April 28th I went to the Topanga, CA store to return that item because my wife did not like itWhen I returned that item the salesperson gave me a Merchandise Gift Card instead of crediting my Neiman Marcus Credit CardWhich was fine by me because I was going to give that to my wife to make a purchaseI made this return at approximately 7PM at the Topanga Store in Woodland Hills, CAI found out three weeks later that the gift card I r
I was offered a 10% off coupon due to a service issue and now they will not honor it
I placed order LCon the LastCall.com site on 1/6/ After waiting almost weeks for it to ship I emailed customer service to inquire what the status was After days of no response, I canceled the order Then the next day I receive an email telling me their records show it was canceled I wrote back and said of course it was canceled I waited weeks for shipment and another days for a response to my inquiry How long was I supposed to keep waiting? In response I received an email saying I could take 10% off a future order There were no stipulations on the offer and no instructions on how to redeem it I sent an instant message asking how I was supposed to redeem it and they told me to just have the agent reference the notes on order LC Yesterday I placed order LCfor $ I just sent an instant message asking to take the 10% off this order in acco
I didn't receive the gift card which match the purchase I made during gift card event
Initially, I placed an order with an amount (lets say USD) that rewards me gift cardAfter I received the item, I found an item A (maybe usd) was defective and I don't want it anymoreSo I chatted with Neiman Online and I was told I can use the return form that came with the package to exchange for anything with equal or more value and still get the gift cardI picked another item B and put B's information in the return form and mail it out with the defect AB had exact same price as A when I sent it outAfter couple weeks, I got a phone call from Neiman said they cannot process the exchange due to B was on saleThey told me to change to something else, so I picked C (whose price was a little higher than A) which can meet the initial requirement for gift cardThey said they cannot process it as exchange for whatever reasons, they had to place it as a new order for C but the
cheating on customer, don't want to make good on the promise to customer on the gift card amountTalk to customer service, keep lying to customers
I made an order in November, in Neiman MarcusAt that time, the advertisement indicates that if I buy one Apparel and one shoes or handbag, I can get double amount of the original gift card, which called "together" promotionAnd when I finish my order, and my order qualify for $gift card, so I wait for the gift card, but later they just give me a $gift cardI called the customer service, they said my order doesn't qualify for the "together", and I told them I have kept the receipt and it says all my order qualify for the "together" promotion, so I ask them if they need me to send that receipt to them.They said they don't need that, and they will review my order and give me an e-mail conformation in 5-days, but I don't receive any e-mail conformation after thatI also keep the chat transcriptLater, I called again, and
Over the past year each time I had ordered a pair of sneaker from Neiman Marcus I was sent either worn or damage shoes, this occurred on at least (6) different orders and each time I documented, photographed and reported the problem to Neiman Marcus I explained the health risk of sending consumers worn used damaged shoes without full disclosure and filed an official complaint
Although I have been a loyal customer with excellent exceptional credit and credit scores Neiman Marcus took retaliatory actions by closing out my Neiman Marcus credit card account with full knowledge this would impact immediately lower the consumer credit score
I reached out to Capitol One Bank the credit holder for Neiman Marcus and filed an official complaint according to the consumer agreement Capital One can own close or suspende an account for any reason permitted by law The State of Maryland law does not permitt a business to close out a credit card account because the consumer does not want t
I made a purchase at neimanmarcus.com in gift card promotion event but never received gift card, NM refused to re-issue even never sent it initially
Last year, I made a purchase at neimanmarcus.com and was supposed to receive a $gift card to weeks afterwards
I have been shopping with NM.come for years and they typically would delay the sending of Gift card, so I did not get too concerned when the email did not arrive on time
Two months later, I realized that I never did receive it and called to inquire about the status of the gift card, and was told that the card has been set to me and NM would not re-issue because it has expiredWhile I never did receive such gift card or any email with "NM Gift card", the CS rep refused to provide any evidence of sending such an email nor the gift card number
I monitor my email very closely and I went through spams/junk inbox, no such email was ever received and no mail, either
I called again and was told that my card h
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstick
I went to shopping at Neiman on 11/06/The assistant manager at cosmetic department refused to sale me the YSL lipstickThe reason she gave me is that I had already bought a lot in the past and exceeded the quantity limitIn fact, I never bought any that lipstick beforeShe told me she checked my purchase historyI asked her, "what is my name?" she didn't even tell my nameShe just refused to sale me the lipstick just because I am an AsianI feel the discrimination
I also talked with the store managerHe finally asked me leave the store in a very rude way
The company had a rewarding beauty event in September and there were gifts with purchaseI placed my order and received order confirmation in the very beginning of the event and all the gifts with purchase were availableI chose 2-day shipping, but three days later I noticed that my order haven't been shippedSo I checked my account on the website and found that my order got cancelled without any notification sent to me(neither in my spam)I contacted customer service by phone immediately(EST September 16th 2:27AM) and asked if the beauty event still ongoing, the representative sounds sleepy and said the event has ended (actually it will not end until September 17th)And she said since the system is down, I have to call in the daytime to get my order backSo I called again at 2:PM, the representative said it is my bank's problem that my order got cancelled, she can't get my order backAlthough it was their fault that I didn't receive the cancellation email, those gifts with p
I only placed one order online however the system generated another wrong ordersThe order shipped out to a wrong addressI still get charged
On 11/24/I placed an order on NM websiteThe order number is WNXXXXXXXXXXXThe item is Burberry Camel Giant Icon Check Scarf (NMF18_N2NPB)The price is $I used a $gift card and paid $plus tax with my credit cardHowever, days later I received an delivery confirmation says the order was delivered to an Illinois addressThe address I used is Sunnyvale, CA
Then I checked my email and found another order confirmation from NM with the IL address, order #WNXXXXXXXXXXXBecause the time I placed the order is Black Friday shopping season and my email is jammed with the promotion emailsThese two confirmation look so similar, so I didn't realize they are duplicate orderThe strange thing is the wrong order also applied the $gift card and was sent out at the same time with the correct oneThere is only one gift card,no
I purchased a pair of Ferregamo shoes recently on www.Lastcall.comNeiman cancelled my ordered without notifying me and same happened to others
I find www.lastcall.com to be very unethical as I was told my order had been cancelled due to being out of stock which was not truthful
I recently purchased a pair of Ferregamo shoes and got order confirmationHowever, Last call cancelled my order without notifying meI have many friends purchased the same item and many of their orders got cancelled as wellThey use different lies, like out of stock, and even manufacture defect
I contacted customer service to inquire about the order, and they just kept insisting the item out of stock, and when I asked if they were just claiming out of stock because they didn't want to honor the price, they choose not to answer meAnd I read several articles saying Lastcall always did this to consumers
I feel that I have been deceived and would like to purchase the item for the price that I
I bought a shoes, NM cancelled my order and did not tell me
I bought a shoes on NM last call (LCXXXXXXXXXX) and used codeHowever, NM cancelled this order and did not tell me by emailI waited for so many day and contact the customer service, she just told me it's out of stock, no apologies and compensation (eggive me a new code)
Neiman Marcus don't want to return the balance after cancel my orders
I placed five order online (https://www.neimanmarcus.com) on Feb 27, On the next day, I found all of these orders were canceledThe representative told me that the balance will not be returned back to the original gift card, and a new gift card will be sent to the billing addressBut my billing address is set to an address from China (because I want to use my credit card from China), so they cannot mail it oversea
I contact them about this problem, but they refused to give a solutionI think they can either credit the balance back to the original gift card or mail the new gift cards to my billing address in US (I have been living in my current address for more than one and a half years)But they refused to do either
Now there is no way for me to get the balance back, and I lost that moneyThe total amount is $for these orders, and around $is paid by that gift card
Here are the order
my order number is WNXXXXXXXXXX.I place it on Nov,it was cancelled on 15,Nov without email notification.my items are back ordered for several days,and I was waiting all the timeNow the $off $discount and items are all gone.I don't want to place orders by phone,I think it's not safe for me,because I am live in china
Order_Number: WNXXXXXXXXXX
I got 300GC in BG GC eventHowever, the GC value was when I used itNM refused to reload the card
I placed an order on Bergdorfgoodman.com during their gift card event on Oct8th, 2015, and the order number is WBXXXXXXXXXXI should get Gift card in December via my emailHowever, I did not get the GC emailI then online chat with NM in December, and they told me the GC numberGC number is XXXXXXXXXXXXXXXXI did not use it until February, while I found the value was I online chat with NM in Feb4th and they told me my GC has been used in Jan13th, and the order that the GC was used on was XXXXXXXXHowever, I have never placed such an order, and the order number did not show in any of my BG or NM accountThey told me they would investigate my caseOn Feb8th, I called NM again and follow the caseThey told me they are not responsible for the GC lost or stolen, and there was nothing they could doThis time they told me the order my GC was used on was WB XXXXXXX
*** Attached ***Click here to Get the File - use the Password: E5CXXXXXhttps://bluecomplaints.Revdex.com.org/attachment/?c=XXXXXXXX
advertising on the delivery option and customer representative keep giving out infomration
I placed an order of wallets on 03/07/16, the reason I bought from Neiman Marcus is because they offer a same day delivery option and this gift is for my husband's birthday and anniversary The online shows cut off time for same day delivery is CST and there is a small words shows local time so I chat wiht online representative just to make sure and I was told it is based on local time So I placed the order at 11am on 3/7/and nothing happened so I waited and waited until almost 5pm and I chat online again Then I was told that I order after the cut off time so it will be deliver the next day which will be on 3/ So I was a little upset but it was fine since today is our big day to celebrate and today I waited until 3pm, nobody called at all so I chat online again the representative told me your estimated arrival will be 3/via Fedex I said why was that and he can't a